Ohio Mulch

On May 6th, I purchased top soil to be delivered days later at the Pickerington storeThe following day, I realized I did not need this additional soil for my garden, so I called to cancelIt took numerous calls before I was able to reach someone by phoneOnce I did, I was told the cancellation was done and I will receive a full refund within a few daysAfter days passed with no refund, I called and spoke to a gentleman on Friday, May 18th, who told me he was actually processing that refund and he would be doing that over the weekend (May 19-20)I still received no refund and called again on May The young lady I spoke with seemed genuinely concerned about the situation, looked up my transaction, and said there was nothing in the system regarding a refund for meShe said she would need to speak with her supervisor to process the refund and promised to call me backA week passed with no call and no refundToday, May 29th, I called and spoke to the same young ladyShe ap

I placed an order for mulch online from Ohio Mulch on 4/28/and requested delivery on or before 5/2/I received a call on 5/2/,which is the day I requested the delivery for, and was not able to schedule delivery until May 11, I received a call at approximately 6:pm on May from a store rep who asked me if I got my mulch order earlier that dayI advised him I did not receive the order and then he told me it was because the drivers truck broke down and it would be delivered the next day May I advised that I had someone coming to spread the mulch the morning of the and was told that they were return my call to confirm the delivery was set for the first stop in the morningI did not receive a call backI attempted multiple times to contact the Westerville store and was transferred to other locations around Columbus that could not help meI called the corporate office Monday May and spoke to someone who told me they would help meNot long after he too

We were given a date that our much would be delivered, it never came, no one called us.I called the next day we were told it would be here the next day, it never came, no call from themI then called the corporate office, they checked it out and said it would be there at a certain time and it never showed upIt took four days of waiting before we got our mulch deliveredA man named D*** told me he would have the manager of the store in Pickerington to take the delivery charge of off my credit card, when I got my bill it was never taken off my cardI then called D*** and he said he didn’t remember me and we had talked on the phone about four timesAll I want is my $deposit

This place is ridiculousWe were supposed to have mulch delivered yesterday afternoonIt never showed and we have had zero communication from the company about itNo word on when it may arrive, no apology, nothingWhen you try to call the Riverside location, they hang up on you or transferred to some satellite locationWe requested to speak to the Riverside manager, Ron F* and were transferred to their Delaware satellite store who then gave a wrong numberWe are disputing this purchase with our credit card company and may need to file a dispute with Revdex.com if we are not reimbursedThey should not have an A+ rating

A company that refuses to have a up to date delivery system on there websiteTo let you select a date and time but then say we might not be able to deliver during that timeThen they call and say it will be weeks later We are in and with all this technology this site refuses to put a delivery system in itRather let u think it can be deliveredAlmost like fraud to misleading on your delivery

On Friday April 27, 2018, I ordered yards of top soil from Ohio MulchWhen I returned home from work on Monday April 30, 2018, there was approx yard of mulch looking material in my drivewayI called the store immediatelyMy first issue was with the quantity and the second was with the productI explained that the quantity was not correct and what I received was not topsoilThe person I spoke with was very apologetic and said he didn't have any top soil and was waiting for a new shipmentHe explained that the top soil Ohio Mulch had been getting was "junk" and they were looking into a new supplierWednesday, May 2, came and I did not receive the top soil I orderedI called the store and the person I spoke with said they got top soil in but it was too late for them to deliver it todayShe said it would be delivered tomorrow (Thursday)Come home from work Thursday, May 3rd and still no top soilI called the store again and spoke with another man that explained that th

For the last two years Ive purchased the 1$ hardwood mulch from Ohio MulchUsually I purchase bags over the course of the seasonThis year I elected to purchase more due to an additional flower bed I recently addedLast year I spoke with corporate regarding the white mildew growing inside the bags and was told it was safeThis year after buying the same mulch I began to notice different strains of mushroom growing in my gardenI was also able to identify slime moldI now have powderey mildew and fungus on most of my plantsI have many roses in my garden and they are all affectedRecently I found out we also have Dollar Spot Fungus in our lawnWeve lived at our house for eight years and have never wittnessed this much fungus.We've never had an issue with lawn fungus I contacted the store I received the mulch from and was advised that the bags of mulch were from last yearHe said a lot of customers are having similar issuesI contacted corporate who then transferred m

I ordered yards worth of top soil to be delivered to my house I placed the order on a Thursday and when I was asked when I wanted it to be delivered they offered me the same day, next day or Saturday I chose next day (Friday) and went about renting a skid steer to move all the soil When I arrived home after 6pm on Friday I discovered that the delivery had not been made Upon contacting the business promptly at 8am on Saturday I was told that deliveries were not made the prior day because of inclement weather and all the store locations closed They agreed to make my delivery first since it was due the day before when the delivery driver arrived at work because he was also late At arrival, they only delivered half of my order (which was not communicated at any point in my prior contact) due to weight concerns When I inquired with the driver as to why he only brought half of the load he told me about the truck only being able to handle that amount of weight at one time I

I have been dropping off yard waste at the Roberts Rdfacility for many yearsToday when I arrived, in my truck, I was told to weigh in and weigh outI was charged
$for dropping off three bags of waste, since I don't live in UA I live in Golfview
WoodsSo now I have to pay dropping off waste and pay for mulch, I am very disappointed and will not purchase any product from any Ohio Mulch!!!!
Why the change?

I purchased bags of Absolute Red mulch and paid to have it delivered to my homeOnce we started to apply the mulch we noticed that many of the bags were covered with a white moldWe also found that the mulch was very dry and smelled mustyThe color was not red, it was more brown even though the bags were called Absolutely RedWe also found large un shredded chunks of mulch and some had rusty nails in themWe had to dispose of at least bags of the mulch as it was unusableI contacted Ohio Mulch through their web site to complainI got an email back from their owner Ron Frost who apologized and said he would make it rightI proposed back to him that they replace or refund half of my purchase and I would be ok with itI never heard back from themSo days later I used a Chat feature on their web site and was told that Mrfrost was a very busy man and that he would call me at 4:00pm that dayI never got a call nor have I been issued a refund or offered replacement

I would strongly not recommend Ohio MulchI ordered mulch several weeks in advance and it was scheduled for delivery on 5/13/I called at 3:PM and was told deliveries in my area were just startingThe mulch was never deliveredOn 5/14, I called and spoke with a female RepI requested to speak with Mgrand she said that he was not available but his name was Don and he would call me backWhen she put me on hold I overheard her telling him about the issue and he responded, "Oh ***." I never received a phone call back from Don and subsequently cancelled my orderVery frustrating, as I took the day off work, as well as a friend to take care of this taskVery poor way to run a business and treat customers

This is to respond to the above-captioned Complaint filed with the Ohio Revdex.com.Complainant purchased bags of Mulch, product # *** at one of Ohio Mulch company-owned stores in OhioComplainant was charged the standard "in-store" price of $per bagHowever, Complainant
indicated that he saw a price advertised "on-line" for $per bag; and then allegedly complained to the Store Personnel about the price differential.Ohio Mulch does a significant volume of advertising in various media outlets, including radio, television, print and "on-line." In the on-line advertising that Complainant saw the price of $per bag, it is clearly stated that this specific pricing was for "on-line" orders and purchases ONLY, meaning that the $price/bag was not available for purchases made at the store itself.This is not an unusual circumstance or situation, as many retailers (local, regional and national) use this methodology of varied pricing for products sold "on-line" versus the same products sold at a specific storeIt is my understanding that Complainant was advised of this differenceIt is clearly not a situation of or deceptive advertising, nor is it any sort of "bait and switch." The on line advertising specifically sated it was for "on-line" purchase ONLY.However, as an upstanding corporate citizen of this State, we want to offer the following to the Complainant, a resident of Kentucky, I believe. Ohio Mulch will refund to the Complainant the price difference of $per bag...or a total of $16.80, upon the Complainant's production of the specific store receipt for the purchase of these bags of product # 1952 for $per bag.Hopefully, this will resolve this matterPlease adviseThank you

I was supposed to have a delivery on Saturday, never showed up Called Sunday morning, said they had a truck break down(which is most likely a lie, it appears to be their excuse based on other negative reviews on *** and ***) and it was on its way and would be there before noon Never showed up again So I tried calling again, btw, its nearly impossible to get a hold of anyone, the phone rings and rings and eventually gets bounced to another location who says they cant help because they aren't the correct location The mulch was finally delivered Monday afternoon, but I received two different types of product when I only ordered one What a mess, I was told "Ron F*" was going to contact me to help resolve my issue, another empty promise

I ordered cf bags of black mulch on 5/1/to be delivered on 5/8/ I called them on 5/to see what time and they did not have me on their delivery list but said they would add me No mulch that day The next day when I called I was told they would send it out as soon as the truck came backNo mulch that day They next day I did an online chat where I was told the president of the company was taking care of my problem No mulch Called later that day and was told it was on the truck out for delivery No mulch! Called corporate office and was told they were out but would deliver the following Tuesday Instead, they sent out cf bags the next day, a Saturday I called corporate again on Monday and was assured they would send another cf bags No mulch Called the next day and asked to have half the cost of my mulch and the delivery fee refunded Ron agreed Two days later they delivered the other bags I asked customer service to please still refund my

Bought & paid for a mulch/dirt delivery originally scheduled for Friday 5/6/in the morningThey rescheduled it to sat 5/7/between 8-11amMy wife & I took the day offNeedless to say after trying to reach them almost all day my wife finally got ahold of themThe secretary admitted that our delivery was missedThis was around 4ishShe gave me the managers # & said to call himHis name was RonGot ahold of him, he said he would call the office & find out what happenedHe called back & confirmed our delivery was missed & the driver was already home but they were calling him back out to make the deliveryRon profusely apologized & said he would make it rightHe said he was going to refund our delivery fee of $back into our account( we had a $& $delivery fee) plus he said he was going to send us a$gift card that wouldn't expire to use at our convenianceI contacted him a couple weeks after because we still hadn't received anyth

I have been a repeat customer of this business for the past several yearsI consistently order to bags of their hardwood mulchLast year when the mulch was delivered it was on a dump truck instead of the usual forklift truckThe driver backed up my driveway and simply "dumped" all the bags onto my driveway then drove off, leaving a giant messMany of the bags broke spilling mulch all over and some were blocking the way so cars could not enter.In addition, they shorted us bags! My husband called and spoke to the manager, explaining the situation that the driver had left for us to clean up.The manager then said that next year we would receive Free delivery, a savings of $This year I ordered bags of their #mulch as usual,in MarchWhen it came time to deliver in June, I called to arrange the deliveryIt took days( no forklift truck) to finally get the mulch hereThen, after all the problems in setting up a delivery date, the mulch that I received was incorrect I will NOT be using Ohio Mulch in the futureI will pay more and get the product that I order!

I placed an order online on April the 14th for a delivery of mulchI requested to have the mulch delivered on April 27thI received an email confirmation of my order and it stated that the delivery date is not guaranteed however they would contact me with delivery informationI have not heard from Ohio Mulch concerning my deliveryI contacted Ohio Mulch headquarters who informed me they cannot look at online orders and transferred my call to a person named M***I spoke with M*** and he took my order number and said he would return my call once he tracked down my orderI have not heard back from M***I called the headquarters again and they informed me that they could not help meThey transferred me to M***'s number again which went to a voicemail which was full

Ordered bags of black Prestige mulch with a season long color guarantee on 5/23/ Weeks after laying the mulch the color started to fade, so I contacted Ohio Mulch on 7/20/asking about the warranty on the product I was emailed by Ron F*, who told me to call him Since this date, I have emailed him times, called and left messages numerous times, and have never received a call back at all The mulch is supposed to have a color warranty, which is why I purchased the more expensive kind, but since I cannot get Ohio Mulch to return a call or email, the warranty is pretty useless

I ordered bags of top soil and bags of mulch from them in AprilThey changed the delivery date three times, and after I told him I am going to cancel the order , they made the deliveryHowever, the soil is all wet and muddy and smellyAlso it is full of stone and tree branchesI could not use this trashI called and left two voice messages but no one answered my phoneI had to hire a guy to remove themHorrible customer service but after I talked to my credit card companyOne man magically called me and promised to follow upAfter I sent him the info he asked, they disappear again

This company recently had a fantastic promotion for a particular kind of mulch - $a bag and $for delivery If it sounds too good to be true - it is We ordered our mulch on April 24, paid and was given a delivery date of May May - no mulch Upon contacting the company the receptionist told us they had "sold out" of whatever mulch we bought and had no idea when we would be receiving the product Left a message with the Director of Retail Sales to please call usRon F* or *** as he called himself in the email told us to call him and he would walk us through the delivery process I didn't need walked through the process - it's simple enough I buy the product and you delivery it on said day Apparently not at Ohio MulchI understand a lot of people took advantage of this promotion At what point did Ohio Mulch realize they had more demand than supply? Certainly before my delivery date How about a simple phone call and offer of a refund? No, I had to do it all on my own with little or no help from "Frosty" who has yet to call usWe cancelled the order and are waiting on a refund - so this may turn into a complaint rather than a review Very disappointed at customer service and the entire promotion that is not available