Ojas Enterprises

this company uses deceptive practices to sell products with a so-called money back guarantee that takes forever to receive. DO NOT BUY THIS PRODUCT!

I returned product to them after paying for the return postage and I received an email on December [redacted], 2014 stating that my refund would be process in 7-10 business days. It has been 15 business days and I am still waiting for my refund.

I called customer service 2 days ago and the person I spoke with said my refund was processed and sent to my bank and I should check my account on Friday which is today. THE REFUND HAS NOT BEEN PROCESSED!!!!!

I called back today and the person I spoke with said "the refund is in process" and that it was posted on 12/**14 but it could take another 1 -2 weeks before I receive a refund. when I asked what the maximum amount of time is he could not tell me. so I asked if it could take 30 more days and he said yes!

unbelievable!!!! DO NOT BUY PRODUCTS FROM THIS COMPANY!!!!!

Review: Ordered a sample of the product at a discounted rate, automatically signed me up for recurring shipments including an additional bottle with the original shipment. Customer service will not allow a return for refund because it is beyond the 30 day window. The complaint is that it is deceptive to say a "free" sample simply pay for shipping and then to auto enroll people and limit a refund period for unopened un-ordered products. Their business practices are very unethical and expensive. DO NOT buy products from this company no matter how convincing the advertising seems.Desired Settlement: Full refund for all charges, I will gladly send back the additional un opened bottle.

Business

Response:

Dear Revdex.com,

In response to your July *, 2014 letter, I will be more than happy to share any information about our company.

There are things we need to clarify about the claim of the individual; the items purchased are not “sample” or “free” items. There are available promotions available from our company and third party vendors, whereby a customer has the option to try the item, with the express knowledge they will be charged the full amount if the item is not returned.

We mandate that all websites that have our 15-day trial promotional offer clearly state this information in the terms and conditions and on the center of all payment pages of the website.

We also mandate that all return policies are clearly stated on the website, and on the packing slip, the individual will receive with their purchase.

During this sale, the information was displayed five (5) times ranging from before the sale to receipt of package. We want our customers to know exactly what they are purchasing and how they may return it. Absolutely, and I do mean absolutely no information is ever withheld or hidden.

On May *, 2014, the individual purchased two jars of our product via a promotional offer. Remember, at this point, you would have seen the above terms, conditions, policies – the websites from our company make sure you see this information. In keeping with the terms of the purchase on May **, 2014, the company charged the individual for the products.

On June **, 2014, our customer service department received a phone call from the individual requesting a return authorization. As stated in our policies, we do not accept returns past 30-days for this line of products.

As you can see, the individual was 22 days over our return policy. Normally, we will work with our customers to extend delays or move our return policy date to accommodate an individual.

Unfortunately, based on the liable comments made by the individual in this case, we will not be accommodating. I do apologize, but we will not honor false statements or comments that call into question our ethics.

If you have any further questions, please feel to contact me directly.

It sucks

We returned the item like 2 months ago and we still haven't received the refund money yet.

Review: I purchased 3 jars of Wrinkless cream in June, knowing the return/money back guarantee was 30 days. It should be obvious that the 3 jars would not be used up within the 30 day allowance. As I was happy with the product within the 30 days, I was not going to return the product. Last week I opened the 3rd jar to find it to be discolored/moldy and had a foul odor. The jar was in a sealed box and had the factory seal intact. I called customer service and was rudely told that the 30 day return period was over. I explained that I did not want to return the product within the 39 days, and it was not my fault that the third jar was defective even though the expiration date was 3/14. [redacted], the "customer service" representative again rudely told me there was nothing she could do. She got very defensive when I asked to speak with her manager. No remorse/apology was given when I told her that the product was discolored/moldy.Desired Settlement: Refund amount and phone call from corporate personnel

Business

Response:

The customer, [redacted], Case Number ID#: [redacted] will be receiving will be a replacement jar of wrinkless cream. We are sorry for teh way that she was treated by out customer service rep. This is the 3rd instance of discolored cream. So, we will gladly replace the jar if this is what she wants. Otherwise, we will have to refund her by check because the original transaction was over 3 months ago. We are looking into our packaging methods to see if there is a something we could do to prevent this discoloration from happening.

Thanks for your cooperation in this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I am another customer who signed up for a free trial and was given NO indication that this was the start of a continuous subscription. I received a phone call indicating that I would receive yet another free trial at the same time. When I canceled one "subscription," with Aloevella, AKA Ojas, I thought I was canceling the the whole thing, but it turns out I then had to cancel separately with the company called "SkinYouth." I have disputed charges of almost $300 total on my credit card and have returned the products.

like the other customers I fell into their scams. I ordered their product, became unsatisfied with the results. returned the merchandise over a month ago. Yet, still I am unable to get my refund back. I have contacted them over 15 times and was told 15 different stories. I was told refund takes between 7 to 14 days then 30 days now as of today, a customer service told me 50 days. I'm fed up and I want my hundred and thirty nine dollars back.

After I called and got a return authorization from Ojas Enterprises and returned the product, I was told in an email I would have a refund in up to thirty days from the date of the email. After 30 days, I emailed to say my account had not been credited. I was told by return email they would be more than happy to assist me, but that it might take up to twenty-one business days for a response. However, that same day I received an email that they could not refund my money because of a technical system failure. They said my refund info was lost in the failure and to help the process I should contact my financial institute and initiate a chargeback. I contacted my credit card company and filed a dispute. I would never ever do business with this company again. When I asked several times to speak to a manager, I was told they were not available.

Review: I just want them to STOP sending me their product. I have asked several times and they still keep sending me and charging my card for their product. NOTHING helps....emails, phone calls .Desired Settlement: I want them to apolize.

Business

Response:

Dear/Madam,

This letter is in response to complaint # ID [redacted] Customer name: [redacted].

I am not sure if this has been to the correct company. Attached you will see an authorize.net report showing the dates and the prices

charged to her account. They do not match up with the dates and price that she has stated in her complaint.

She is a customer of ours, although, we have no record of her trying to contact us about canceling her others.

But No worries, I have cancelled her account and she will get no further billing or shipments from us. We are sorry for the lack of

communication if, we are the correct company of her complaint.

Thank you for your help in this matter,

Review: I returned the product on 2-*-15. I called the company on 3-*-15 to see why I hadn't been credited yet. [redacted] said they received the product on 2-**-15 and I should have my refund within 30 days. I called on 3-**-15 to see what the status of my refund was and Louis said it was processed on 3-*-15 and he will escalate it and have a [redacted] call me back within 72 hrs. No call back so on 3-**-15 I called to see where my refund was and Julio said he would escalate it and I should have a call back in 72 hrs. All I want is the money refunded as I held up my end of the agreement.Desired Settlement: and interest charges accumulated during this process.

Business

Response:

To whom it may concern, We have generated a refund in the amount of $139.90 towards the customer. Please have the customer check with their local bank for verification. We can supply a refund receipt, if need be. We are looking into the cause of the delay. Normally refunds can take up to a maximum of 30-days to process. We believe there may have been a miss-communication in connection with the customer.Sincerely,Ojas Enterprises, LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Ordered nine jars of Wrinkless Cream on July **, 2013. I just opened the fourth jar and found it to be approximately 90% empty. I called customer service to have the issue resolved and was told that my "guarantee" had expired (each jar has a 30 day guarantee inside, was I supposed to open all the jars at once?) and I have no other recourse. Since each jar of this product was billed to me at $49.95, I feel the company should either reimburse the cost of one jar or send a replacement.Thank you for any help you can give me.Desired Settlement: One relacement jar would suffice.

Business

Response:

Dear Sir/ Madam:

Thls letter is response to complaint ID# [redacted] Customer name [redacted]. I have shipped a new jar of Wrinkless Cream to [redacted]. It was shipped on 12/* with the tracking number for the USPS of [redacted].

We are sorry for the inconvenience but It must have been the end of a machine run.

Sincerely,

[redacted]

Wrinkless Cream Customer service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I have been trying to get a refund for an unopened item since January [redacted] and have been waiting ever since. I keep on hearing many excuses for 3 months, Excuses, excuses and many excuses but no refund, it's very frustrating to call every day not get any straight answers. They are really good liars and know chow to delay the process,