Hello, We sent a refund check to Ms [redacted] yesterday We sent it next day air saver UPS, so it should have arrived by the end of the day today The amount of the check was $2, This is a prorated refund based on 24.10% of the policy being used (and after a $cancel fee was taken out)Let us know if there are any questions about this, and I hope that this issue is now resolvedThank you, Matt Omega Autocare Customer Service ###-###-####
Hello, We have refunded this customer the disputed amount - $ This check was put in the mail on 4/22/ The customer should have received this check by now Hopefully we can consider this issue now resolved If there are any other questions or concerns, please do not hesitate to let us know - ###-###-#### Thank you, Omega Autocare customer service ###-###-####
Hello, Mr [redacted] ’s claim on 11/16/was denied due to gradual reduction in operating performance due to wear and tearThis is consistent with the exclusion in the contract terms & conditions which states: “This agreement does not provide coverage ( .) for gradual reduction in operating performance due to wear and tear.” This is exclusion # in the customer’s policy bookThe customer was informed that the frictional material on his clutches was worn and that there was no hard part failure; it was all wear and tear Regards, Omega customer service, ###-###-####
WELL IT TOOK THIS COMPANY MONTHS TO SEND ME MY MONEY BACK..I CALLD IN OCTOBER..I TALKD TO THEM THEY SAID THEY WOULD OVER NITE IT THAT WAS TUESDAY TODAY IS SUNDAY STILL HAVEN'T RECEIVED IT..THEY ALSO SAID THAT IT WOULD BE $FEE TO END SERVICE WITH THEM..THEN THEY SAID IT WOULD BE NO CHARGE ,THEN THEY SAID I WAS GETTING 95% OF ALL MY MONEY NOW I GOT A MESSAGE SAYING COLORADO CHARGES ME $CHARGE..THEIR IN JACKSONVILLE SO DONT TRUST THIS COMPANY WITH YOUR MONEY THEY DONT KNOW WHAT THEIR DOING...STILL WAITING !!!!!! ZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZ
Hello, We have been informed by the company that sold this policy - [redacted] - that it has been canceled and fully refundedIf there is anything else we can do, please let us know Regards, Omega customer service [redacted]
Hello, We have spoken with the company that sold this policy and they have canceled the policy and refunded the customer's down payment of $back to her credit cardThis was done on 11/30/and can take 2-business days to processPlease let us know if there is anything else required to resolve this issue Thank you, Omega customer support ###-###-####
To Whom it May Concern, We have received the complaint and we are investigating the issueWe will keep you informed as to what we find out and will respond soon with a resolution Thank you, Matt O'Brien Omega Auto Care ###-###-####
Mr [redacted] ' claim on his transfer case was denied for long-term failure which caused a lack of lubricationThis is in accordance with the exclusion in his policy which states that (we do not provide coverage) FOR ANY MECHANICAL PROBLEMS THAT EXISTED PRIOR TO THE PURCHASE OF THIS AGREEMENT OR BY THE FAILURE OF THE INSURED TO MAINTAIN PROPER QUALITIES OR LEVELS OF COOLANTS OR LUBRICANTS.Our claims department spoke to the customer and advised him that the pictures from the inspection report clearly show the long term leak that caused this failureThe customer was not happy with this and stated he wanted to cancel the contractThe claims representative provided him with the number to call to cancelHis policy has been canceled as of 10/13/and his refund will be processedPlease let us know if there is any additional information you need regarding this complaint Thanks, [redacted] Omega Auto Care ###-###-####
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I won't accept because my mechanic has proof it was not leaking as previously said by omaga managementThe inspector that had came down to check it even said it was internal problemsThe manager bobby I talked to said that he had proof it had bin leaking for a long time and that his picture showed that my mechanic says that is not the case and as for maintenance on the car I keep up with that regularlyI also canceled this because I can't trust a business that lies about who they work with and try to just take your money and never fix what they say they would Regards, [redacted]
Hello, I apologize for the customer’s frustration, the broker’s office hadn’t heard from Ms. [redacted] since she set up the policy originally, so when we received the payment agreement back without an accompanying letter, we thought there was an error.... The policy has already been cancelled with the billing company, so no additional funds will be coming out of her account. A refund is currently being processed and will be mailed to Ms. [redacted] as soon as possible. The check number is 2023. The amount of the check is $485.78, and should be sent out this afternoon. Thank you for your consideration. If Ms. [redacted] has any further questions, please have her contact the broker’s office at ###-###-####. Thank you, [redacted]
Hello, We have contacted the company that sold this customer his policy, and they have canceled the policy and issued a full refund of all money he has paid, as of November 7thPlease let us know if there is anything else we can do Regards, Omega Customer Support###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
To whom it may concern: We are in the process of reviewing this issue for [redacted] , and will get back to you with a solution as soon as possibleThanks, Omega Autocare customer support ###-###-####
MsSwamy, We are very sorry to hear that you had a bad experience using your Omega Auto Care policyWe have reviewed your claim and have found that it was denied correctlyThis was determined to be a preexisting condition by the inspection report that was completed on 1/5/The inspector reported that there was CONVERTER CLUTCH FAILURE WITH SUB DAMAGE TO THE CLUTCH PACKS DUE TO DEBRIS CONTAMINATION IN THE VALVE BODY CAUSING A PSI LOSSThis was determined to be preexisting since this kind of damage only happens over a long period of timeSince the failure was reported only days out of the validation period, it would have started occurring before the policy was purchasedWe cannot offer a full refund of this policy, since you had it longer than the allowed days (the time window for receiving a full refund)However, we will make sure that your pro-rated refund is sent to you as quickly as possible and we are in contact with the company that sold you the policy to make sure that they get you this refund in a timely mannerWe are sincerely sorry that this policy did not work out for you, but we always strive to treat all of our customers fairly and according to the terms of the agreementIf you have any other questions or concerns, please do not hesitate to give us a call at ###-###-####Thank you Regards, Omega customer care ###-###-####
Hello,
This policy has been canceled on 7/14/and the refund is scheduled to be processed on 8/4/in the amount of $Please let us know if you have any more questions about thisYou can reach us at ###-###-####, press at the
promptThanks,
***
Omega customer support
This business has the worse customer service rep I've ever had to deal with; pushy, rude, disrespectful, inconsiderateI was contacted by the company at the end of April or first of May about the policy and told I had days to change my mind with no obligations and full refund of $depositI contacted the next week before receiving the policy in the mail and told them to cancel my policyI was told to read the policy and it was emailedI did and contacted via email back that I did not want the policyNo refund and billed the next monthI contacted againI was bullied and harassed by customer service and told I needed the policy and he refused to cancel itHe argued with me for a better of minutesI got very angry at his disrespect and refusal to get a manager or supervisorI stayed on the phone too long, but did with the hopes he would stop his antagonist ways and cancel my policyI finally couldn't take anymore and hung up on him in tears and wish I could walk into the place of business to talk to someone above himI called my credit card company and started a dispute, which was ongoing for too longI had to contact the other company they use numerous times and tell them not to bill meI still have not received a refund and had a call today asking for payment when they already got their money from meThey need to be sued!!!!!
I believe this complaint has been resolved We spoke with *** and he was going to retract the complaint against Omega Autocare, since we were not the company that contacted him If there is anything else we can do, please let us know and we will do what we can to
helpThank you,
***
Omega Autocare
***
Ms***,
I am sorry to hear about what has happened We have contacted the seller and they said they have already refunded your down payment of $and they are putting a refund check in the mail today for the remaining $If you have any
questions, please give us a call at ###-###-####Respectfully,
Omega Autocare customer care
We reached out the company that sold this policy, and they responded:
"This policy was cancelled and refunded earlier this morningBeing that we spoke with her on Friday evening and informed her that we would be cancelling her policy and she would see her refund appear back on her card on
Monday (today) I was confused as to why she would of filed a complaint except for to make sure that cancelling the policy was not going to effect her credit ratingSo, we called her and she said that she filed the complaint before she spoke to us on Friday night and that she will be calling the Revdex.com to drop the complaintBottomline, this policy has already been cancelled and refunded and she will be contacting the Revdex.com regarding the resolution and request to have it dropped." I hope that this resolves this issue
Thank you,
Omega Auto Care
###-###-####
Hello,
While we continue to deny Mr***’s claims, we have reached out to him and resolved his concerns to his satisfactionAs such we request that you conclude this matter as resolved
Thanks,
Omega Auto Care
877-850-
Hello, We sent a refund check to Ms [redacted] yesterday We sent it next day air saver UPS, so it should have arrived by the end of the day today The amount of the check was $2, This is a prorated refund based on 24.10% of the policy being used (and after a $cancel fee was taken out)Let us know if there are any questions about this, and I hope that this issue is now resolvedThank you, Matt Omega Autocare Customer Service ###-###-####
Hello, We have refunded this customer the disputed amount - $ This check was put in the mail on 4/22/ The customer should have received this check by now Hopefully we can consider this issue now resolved If there are any other questions or concerns, please do not hesitate to let us know - ###-###-#### Thank you, Omega Autocare customer service ###-###-####
Hello, Mr [redacted] ’s claim on 11/16/was denied due to gradual reduction in operating performance due to wear and tearThis is consistent with the exclusion in the contract terms & conditions which states: “This agreement does not provide coverage ( .) for gradual reduction in operating performance due to wear and tear.” This is exclusion # in the customer’s policy bookThe customer was informed that the frictional material on his clutches was worn and that there was no hard part failure; it was all wear and tear Regards, Omega customer service, ###-###-####
WELL IT TOOK THIS COMPANY MONTHS TO SEND ME MY MONEY BACK..I CALLD IN OCTOBER..I TALKD TO THEM THEY SAID THEY WOULD OVER NITE IT THAT WAS TUESDAY TODAY IS SUNDAY STILL HAVEN'T RECEIVED IT..THEY ALSO SAID THAT IT WOULD BE $FEE TO END SERVICE WITH THEM..THEN THEY SAID IT WOULD BE NO CHARGE ,THEN THEY SAID I WAS GETTING 95% OF ALL MY MONEY NOW I GOT A MESSAGE SAYING COLORADO CHARGES ME $CHARGE..THEIR IN JACKSONVILLE SO DONT TRUST THIS COMPANY WITH YOUR MONEY THEY DONT KNOW WHAT THEIR DOING...STILL WAITING !!!!!! ZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZ
Hello, We have been informed by the company that sold this policy - [redacted] - that it has been canceled and fully refundedIf there is anything else we can do, please let us know Regards, Omega customer service [redacted]
Hello, We have spoken with the company that sold this policy and they have canceled the policy and refunded the customer's down payment of $back to her credit cardThis was done on 11/30/and can take 2-business days to processPlease let us know if there is anything else required to resolve this issue Thank you, Omega customer support ###-###-####
To Whom it May Concern, We have received the complaint and we are investigating the issueWe will keep you informed as to what we find out and will respond soon with a resolution Thank you, Matt O'Brien Omega Auto Care ###-###-####
Mr [redacted] ' claim on his transfer case was denied for long-term failure which caused a lack of lubricationThis is in accordance with the exclusion in his policy which states that (we do not provide coverage) FOR ANY MECHANICAL PROBLEMS THAT EXISTED PRIOR TO THE PURCHASE OF THIS AGREEMENT OR BY THE FAILURE OF THE INSURED TO MAINTAIN PROPER QUALITIES OR LEVELS OF COOLANTS OR LUBRICANTS.Our claims department spoke to the customer and advised him that the pictures from the inspection report clearly show the long term leak that caused this failureThe customer was not happy with this and stated he wanted to cancel the contractThe claims representative provided him with the number to call to cancelHis policy has been canceled as of 10/13/and his refund will be processedPlease let us know if there is any additional information you need regarding this complaint Thanks, [redacted] Omega Auto Care ###-###-####
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I won't accept because my mechanic has proof it was not leaking as previously said by omaga managementThe inspector that had came down to check it even said it was internal problemsThe manager bobby I talked to said that he had proof it had bin leaking for a long time and that his picture showed that my mechanic says that is not the case and as for maintenance on the car I keep up with that regularlyI also canceled this because I can't trust a business that lies about who they work with and try to just take your money and never fix what they say they would Regards, [redacted]
Hello, I apologize for the customer’s frustration, the broker’s office hadn’t heard from Ms. [redacted] since she set up the policy originally, so when we received the payment agreement back without an accompanying letter, we thought there was an error.... The policy has already been cancelled with the billing company, so no additional funds will be coming out of her account. A refund is currently being processed and will be mailed to Ms. [redacted] as soon as possible. The check number is 2023. The amount of the check is $485.78, and should be sent out this afternoon. Thank you for your consideration. If Ms. [redacted] has any further questions, please have her contact the broker’s office at ###-###-####. Thank you, [redacted]
Hello, We have contacted the company that sold this customer his policy, and they have canceled the policy and issued a full refund of all money he has paid, as of November 7thPlease let us know if there is anything else we can do Regards, Omega Customer Support###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
To whom it may concern: We are in the process of reviewing this issue for [redacted] , and will get back to you with a solution as soon as possibleThanks, Omega Autocare customer support ###-###-####
MsSwamy, We are very sorry to hear that you had a bad experience using your Omega Auto Care policyWe have reviewed your claim and have found that it was denied correctlyThis was determined to be a preexisting condition by the inspection report that was completed on 1/5/The inspector reported that there was CONVERTER CLUTCH FAILURE WITH SUB DAMAGE TO THE CLUTCH PACKS DUE TO DEBRIS CONTAMINATION IN THE VALVE BODY CAUSING A PSI LOSSThis was determined to be preexisting since this kind of damage only happens over a long period of timeSince the failure was reported only days out of the validation period, it would have started occurring before the policy was purchasedWe cannot offer a full refund of this policy, since you had it longer than the allowed days (the time window for receiving a full refund)However, we will make sure that your pro-rated refund is sent to you as quickly as possible and we are in contact with the company that sold you the policy to make sure that they get you this refund in a timely mannerWe are sincerely sorry that this policy did not work out for you, but we always strive to treat all of our customers fairly and according to the terms of the agreementIf you have any other questions or concerns, please do not hesitate to give us a call at ###-###-####Thank you Regards, Omega customer care ###-###-####
Hello,
This policy has been canceled on 7/14/and the refund is scheduled to be processed on 8/4/in the amount of $Please let us know if you have any more questions about thisYou can reach us at ###-###-####, press at the
promptThanks,
***
Omega customer support
This business has the worse customer service rep I've ever had to deal with; pushy, rude, disrespectful, inconsiderateI was contacted by the company at the end of April or first of May about the policy and told I had days to change my mind with no obligations and full refund of $depositI contacted the next week before receiving the policy in the mail and told them to cancel my policyI was told to read the policy and it was emailedI did and contacted via email back that I did not want the policyNo refund and billed the next monthI contacted againI was bullied and harassed by customer service and told I needed the policy and he refused to cancel itHe argued with me for a better of minutesI got very angry at his disrespect and refusal to get a manager or supervisorI stayed on the phone too long, but did with the hopes he would stop his antagonist ways and cancel my policyI finally couldn't take anymore and hung up on him in tears and wish I could walk into the place of business to talk to someone above himI called my credit card company and started a dispute, which was ongoing for too longI had to contact the other company they use numerous times and tell them not to bill meI still have not received a refund and had a call today asking for payment when they already got their money from meThey need to be sued!!!!!
I believe this complaint has been resolved We spoke with *** and he was going to retract the complaint against Omega Autocare, since we were not the company that contacted him If there is anything else we can do, please let us know and we will do what we can to
helpThank you,
***
Omega Autocare
***
Ms***,
I am sorry to hear about what has happened We have contacted the seller and they said they have already refunded your down payment of $and they are putting a refund check in the mail today for the remaining $If you have any
questions, please give us a call at ###-###-####Respectfully,
Omega Autocare customer care
We reached out the company that sold this policy, and they responded:
"This policy was cancelled and refunded earlier this morningBeing that we spoke with her on Friday evening and informed her that we would be cancelling her policy and she would see her refund appear back on her card on
Monday (today) I was confused as to why she would of filed a complaint except for to make sure that cancelling the policy was not going to effect her credit ratingSo, we called her and she said that she filed the complaint before she spoke to us on Friday night and that she will be calling the Revdex.com to drop the complaintBottomline, this policy has already been cancelled and refunded and she will be contacting the Revdex.com regarding the resolution and request to have it dropped." I hope that this resolves this issue
Thank you,
Omega Auto Care
###-###-####
Hello,
While we continue to deny Mr***’s claims, we have reached out to him and resolved his concerns to his satisfactionAs such we request that you conclude this matter as resolved
Thanks,
Omega Auto Care
877-850-