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Dear David Baker- This letter is to acknowledge receipt of your correspondence from Natosha CarneyDue to Federal Regulations, ACS Education Services (ACS) requires a signed privacy authorization from the consumer to release any account specific information to a third party Since a signed privacy release was not provided, a detailed response will be provided directly to the consumer within days via US mailACS takes consumer feedback very seriously and we will immediately begin to review this specific situation We appreciate the opportunity to respond and the case will be fully researchedSincerely, Resolution Management Group

Revdex.com File #: [redacted] To Whom It May Concern, This is in response to the above-referenced complaint filed with your agency by [redacted] ( [redacted] )We are providing you with a detailed response that addresses the customer’s concerns Xerox Education Services, LLC., doing business as ACS Education Services (“ACS”) serviced one Federal Consolidation Loan account on behalf of Ms***’s lender, Nelnet Nelnet contracts with ACS to maintain servicing, repayment and collection activities on their student loans While ACS was the primary contact point for servicing activities, the loan was owned by Nelnet and was serviced per Federal regulations A payment was due on Ms***’s account on October 14, Payment was not received and the account became past due We attempted to contact Ms [redacted] by telephone and sent notices via mail, but were unsuccessful in reaching herThe delinquent status of the account continued, and on August 24, 2013, Ms***’s account defaulted and was claim paid and transferred to the loan’s guarantor, Pennsylvania Higher Education Assistance Agency ACS reports the status of each account monthly to the National Credit Bureaus We begin reporting delinquent accounts once they reach days past due, and will continue negative reporting every days until the account is brought under days past dueMs***’s accounts were reported to the National Credit Bureaus as delinquent for the following months: Date Reported Number of Days Past Due December January February March April 180+ May 180+ June 180+ July 180+ To date, ACS has not received any documentation indicating that a loan rehabilitation program was completedIf Ms [redacted] is able to provide proof that this loan was rehabilitated, ACS will update the account status and remove any derogatory remarks reported after the date her account was claim filed, August 12, The derogatory information reported prior to August 12, 2013, is validThis information will remain a part of Ms***’s credit history regardless of her completion of a loan rehabilitationEach Credit Reporting Agency must abide by the Fair Credit Reporting Act, which limits how long information stays on Ms [redacted] ’s report with them It is their responsibility to remove information as it ages beyond federal requirements Ms***’s name in our records is different than the one listed in her complaint If she would like to update her name on our system she may provide legal documentation such as a Driver’s License, or Marriage Certificate, that lists her current name Should Ms [redacted] have any further questions or concerns, we encourage her to contact our Customer Care department at [redacted] Agents are available to assist Monday through Friday from 8:AM to 11:PM ESTShe may also contact us via email at [redacted] Sincerely, Krystal ** P [redacted] Resolution Management Group

Dear David, This is in response to file number [redacted] for [redacted] *** Xerox Education Services, LLC, doing business as ACS Education Services (“ACS”) serviced two Federal Family Education Loan Program (“FFELP”) loan accounts on behalf of Mr***’s lender, [redacted] (***) [redacted] had contracted with ACS to maintain servicing, repayment and collection activities on their student loans While ACS was the primary contact point for servicing activities, the loans were owned by [redacted] and were serviced per their terms and federal regulations Our records indicate that Mr***’s accounts began falling delinquent in October Per Mr***’s complaint he indicated that multiple requests for the Income Based Repayment (IBR) were sent, which ACS failed to respond to Please note that our records reflect that the only correspondence received during this time period was not received until January 20, His correspondence requested for ACS to update his mailing address as he was incarcerated, and requested for his statements to be sent by US mail As such, ACS updated Mr***’s records and correspondence was sent to Mr [redacted] providing a list of possible deferment, forbearance and repayment options for Mr [redacted] for review Please note that ACS begins reporting delinquencies at days past due Neither adequate payments, nor a valid deferment/forbearance application was received prior to the derogatory credit reporting Given this information, the reporting is valid and will remain part of Mr***’s credit history On March 2, Mr [redacted] sent an Income Based Repayment (IBR) application to ACS Based on Mr***’s documentation, his monthly installments were calculated at $on March 6, Also, an administrative forbearance was applied covering October through February bringing his account current On December 18, ACS received correspondence from Mr [redacted] indicating that he would like to apply for the Income Based Repayment plan However, an application was not received As such, notification was sent to Mr [redacted] advising that we would need an application to have the Income Based Repayment plan applied In addition, Mr***’s accounts were transferred to [redacted] on March 5, Mr [redacted] may contact [redacted] regarding any further inquiries of his accounts by calling 1-877-336- Should Mr [redacted] have any further questions or concerns, he may contact our offices Monday through Friday from 8:AM to 11:PM EST by calling 1-800-835- Sincerely, Samantha H [redacted] Resolution Management Group

Xerox Education Services, LLC, doing business as ACS Education Services (“ACS”) previously serviced one Federal educational loan account on behalf of Mr [redacted] ’s lender, NavientNavient has contracted with ACS to maintain servicing, repayment and collection activities on their student loans While ACS is the primary contact point for servicing activities, the accounts are owned by Navient and are serviced per their requirements, and the terms of the loans’ promissory note Our records indicate, ACS received a new telephone number from Mr [redacted] on March 6, Mr [redacted] later verified this telephone number via telephone with ACS on later datesDuring the delinquency leading to the default of Mr [redacted] ’s loan in June 2015, ACS made numerous telephone calls to this telephone number in an attempt to resolve the delinquency on the account ACS received returned mail from Mr [redacted] ’s mailing address on November 20, ACS made skip trace attempts to obtain a current mailing address for Mr [redacted] since this date and received a new mailing address from the credit bureaus on January 8, This address remained on file for Mr [redacted] until a new mailing address was received from him on August 11, Our records indicate that due diligence attempts were made; including past due notices and telephone calls in efforts to contact Mr [redacted] regarding the status of his account during the delinquency period leading to defaultAs ACS did not receive adequate monthly payments or suspension options to satisfy the amount due, the loan subsequently was claim paid due to default by his guarantor, [redacted] Education Department ***) as of June 6, Should Mr [redacted] have any further questions or concerns; he may contact his guarantor, USAF, via telephone at ###-###-#### Sincerely, Jessica Evans Resolution Management Group

Revdex.com File #: [redacted] To Whom It May Concern, This is in response to the above-referenced complaint filed with your agency by [redacted] ***We are providing you with a detailed response that addresses the customer’s concerns Xerox Education Services, LLC, doing business as ACS Education Services (“ACS”) services one private educational loan account on behalf of Ms***’s lender, [redacted] , who contracts with ACS to maintain servicing, repayment and collection activities on their student loans While ACS is the primary contact point for servicing activities, the loan is owned by [redacted] and serviced per their terms ACS has serviced this account since disbursement A copy of Ms***’s Promissory Note was mailed to her on January 25, I apologize that her promissory note was not received, and I have attached a copy for her records ACS has reached out to Ms***’s lender in order to obtain a contact point regarding her concerns Ms [redacted] may contact [redacted] at [redacted] with the following information: [redacted] [redacted] [redacted] Ms [redacted] may contact our offices Monday through Friday from 8:AM to 11:PM ET by calling [redacted] , or via email at [redacted] Additional information is available by visiting www.acs-education.com Sincerely, Sarah S*Resolution Management Group

Revdex.com File #: [redacted] To Whom It May Concern, This is in response to the above-referenced complaint filed with your agency by [redacted] We are providing you with a detailed response that addresses the customer’s concerns Xerox Education Services, LLC., doing business as ACS Education Services (“ACS”) services one Federal Family Education Loan Program (“FFELP”) Consolidation account for Ms [redacted] on behalf of College Loan Corporation College Loan Corporation contracted with ACS to maintain servicing, repayment and collection activities on their student loans While ACS is the primary contact for the servicing activities, the loan is owned by College Loan Corporation and serviced per their terms and Federal Regulations Our records indicate Ms [redacted] was contacted by ACS after we received notification of the completion of her bankruptcy on May 10, Attempts were made to contact Ms [redacted] by telephone to advise her of the status of the account and to ensure her repayment plan was reinstated successfully Federal Regulations allow servicers to attempt to contact the customer using the contact information on file In addition, we may attempt to obtain current contact information for Ms [redacted] from relatives and other sources I have reviewed the e-mail notice sent to Ms [redacted] on May 13, 2017, and have confirmed that this was sent to her inadvertently We apologize for any inconvenience Ms [redacted] may have been caused Prior to the bankruptcy status, Ms [redacted] had utilized the Income Based Repayment (IBR) plan which calculated her monthly payment to $ Federal regulations require the loan to be split based on the interest subsidy of the loan, while enrolled in the IBR plan The loans split into account number [redacted] and [redacted] When the bankruptcy notification was received, the IBR was removed and the account was combined Ms [redacted] was advised that a signed Repayment Obligation form was required, which ACS received on May 23, The monthly payment amount of $1,was disclosed in the document, and is attached to this response If Ms [redacted] has difficulty making the new monthly installments, she may submit appropriate documentation to renew her Income Based Repayment (IBR) plan Should you have any further questions or concerns, please contact our offices Monday through Friday from 8:AM to 11:PM EST by calling ###-###-#### Sincerely, Shannon W [redacted]

To Whom It May Concern, This is in response to the above-referenced complaint filed with your agency by [redacted] We are providing you with a detailed response that addresses his concerns On March 14, 2016, I spoke to Mr [redacted] regarding his request for a complete Loan Verification Certificate (LVC)At that time, I had advised him that the LVC would be would be completed within the next few daysThe LVC was completed and returned to the consolidating lender on March 15, We apologize for any inconvenience that he may have been caused while we ensured the accuracy of his accountsWe are committed to improving our service and implementing changes that will better serve our customersShould Mr [redacted] have any further questions or concerns, He may contact our offices Monday through Friday from 8:AM to 11:PM EST by calling ###-###-####He may also email us at [redacted] , or access his account online at www.acs-education.comSincerely, Dan F [redacted] Resolution Management Group

To Whom It May Concern, This is in response to the above-referenced complaint filed with your agency by [redacted] A [redacted] - [redacted] We are providing you with a detailed response that addresses the customer’s concerns Xerox Education Services, LLC, doing business as ACS Education Services (“ACS”) services a Federal Perkins loan account on behalf of [redacted] A [redacted] - [redacted] ’s lender, University of California-Santa Cruz, who contracted with ACS to maintain servicing, repayment and collection activities on their student loansWhile ACS was the primary contact point for servicing activities, the loans were owned by University of California-Santa Cruz and are serviced per their terms Our records indicate that the Department of Defense document referenced was received by ACS However, ACS does not complete these forms [redacted] A [redacted] - [redacted] ’s lender requires these forms to be forwarded to them for completion ACS forwarded the form to them on August 18, We apologize for any inconvenience this may have caused [redacted] A [redacted] - [redacted] may contact our offices with any further questions or concerns at ###-###-####Agents are available Monday through Friday from 8:AM to 6:PM ET Sincerely, Dan F [redacted] Resolution Management Group

Revdex.com File #: [redacted] To Whom It May Concern, This is in response to the above-referenced complaint filed with your agency by [redacted] We are providing you with a detailed response that addresses the customer’s concerns Xerox Education Services, LLC, doing business as ACS Education Services (“ACS”) services private educational loan accounts on behalf of Ms [redacted] ’s lender, Access Group, who contracts with ACS to maintain servicing, repayment and collection activities on their student loans While ACS is the primary contact point for servicing activities, the loan is owned by Access Group and is serviced per their terms Ms [redacted] contacted ACS on January 4, to request that the due date be changed from the 7th of the month to the 28thThis request was unable to be processed by January 7thSince the payment was not received by that date, the account was considered delinquent and ACS was unable to process the customer’s request When an account is delinquent, collection attempts may be made to the customerThese could include letters sent via US mail, as well as telephone callsThe collection calls may also be made by Access Group directlyThey did contact Ms [redacted] via telephone on January 23rd in an attempt to resolve the delinquencyAt that time, the account was in-eligible to have the due date changed due to the delinquency A payment posted to the account on January 31, that resolved the delinquencyThe due date has now been updated to the 28th of the month beginning with the February installmentNotification has been sent to Ms [redacted] confirming this information Should you have any further questions or concerns, please contact our offices Monday through Friday from 8:AM to 11:PM EST by calling [redacted] Sincerely, Torey G***

To Whom It May Concern, This is in response to the above-referenced complaint filed with your agency by Ebony [redacted] We are providing you with a detailed response that addresses the customer’s concerns Xerox Education Services, LLC, doing business as ACS Education Services (“ACS”) currently services one Private educational loan account on behalf of Ms [redacted] ’ lender, [redacted] [redacted] contracted with ACS to maintain servicing, repayment and collection activities on their student loans While ACS is the primary contact point for servicing activities, the loan is owned by [redacted] and is serviced per their terms Our records indicate that Ms [redacted] borrowed a total of $17,for her education expenses from August through October The school of attendance indicated that Ms [redacted] withdrew or fell below half-time on December 17, The account then entered in to a 9-month grace period, which ended on September 17, The 9-month grace period can only be used one time Once Ms [redacted] was no longer enrolled in school half-time or greater for over months, she would no longer qualify to receive an additional grace period Collection attempts may occur via telephone and mail anytime the full monthly installment is not received by the date on which it is due These attempts may be made by ACS as well as any collection agencies as designated by [redacted] directly Repayment Plan [redacted] offers the Modified Graduated Repayment Schedule (MGRS, which is a 24-month repayment plan It allows a customer’s installment to be lowered and incrementally increased over the 24-month period at which time the account will return to a level repayment plan Ms [redacted] contacted ACS on March 13, 2017, to indicate that she was unable to make the installment amount on the account On March 14, 2017, an application for MGRS was mailed to Ms [redacted] ACS received the completed application back on March 29, Applications of this nature can take up to days for processing Processing was completed on April 17, Notification was mailed on April 23, 2017, confirming the new repayment schedule Deferments/Forbearances [redacted] allows unlimited in-school deferment should Ms [redacted] provide enrollment verification from the school of attendance [redacted] allowed months of forbearance over the life of the loan Ms [redacted] has utilized those monthsWe apologize for any inconvenience that Ms [redacted] has been caused by the service that has been receivedWe appreciate you bringing it to our attentionWe are committed to improving our service and implementing changes that will prevent situations such as this from occurring in the future Should you have any further questions or concerns, please contact our offices Monday through Friday from 8:AM to 11:PM EST by calling ###-###-#### Sincerely, Torey G***

To Whom It May Concern, This is in response to the above-referenced complaint filed with your agency by Steven R W***We are providing you with a detailed response that addresses the customer’s concerns Xerox Education Services, LLC, doing business as ACS Education Services (“ACS”) services two Federal Family Education Loan Program (“FFELP”) Consolidation loan accounts on behalf of MrW***’s lender, Nelnet, who contracts with ACS to maintain servicing, repayment and collection activities on their student loans While ACS is the primary contact point for servicing activities, the loans are owned by Nelnet and are serviced per their terms On December 6, 2016, MrW***’s Loan Verification Certificate (“LVC”) was completed and returned to the consolidating lender On December 9, 2016, I informed MrW [redacted] of this via telephone We apologize for any inconvenience that MrW [redacted] may have been caused by the service that he received We are committed to improving our service and implementing changes that will better serve our customers MrW [redacted] may contact our offices Monday through Friday from 8:AM to 11:PM ET by calling ###-###-####, or via email at [redacted] Additional information is available by visiting [redacted] Sincerely, Dan F [redacted] Resolution Management Group

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I've provided the signed privacy release form to ACS on 10/via the Revdex.com portal ACS still hasn't provided any feedback on the interest that i've paid thus far I spoke to someone from ACS on 10/30, and he stated he will call me back the following Monday to provide additional information on my loans and the interests applied, but he never called back I haven't spoken to anyone since that day Regards, [redacted] ***

Good Afternoon- This letter is to acknowledge receipt of your correspondence from [redacted] ( [redacted] ) [redacted] Due to Federal Regulations, ACS Education Services (ACS) requires a signed privacy authorization from the consumer to release any account specific information to a third party Since a signed privacy release was not provided, a detailed response will be provided directly to the consumer within days via US mail ACS takes consumer feedback very seriously and we will immediately begin to review this specific situation We appreciate the opportunity to respond and the case will be fully researched Sincerely, Resolution Management Group

To Whom It May Concern, This is in response to the above-referenced complaint filed with your agency by [redacted] We are providing you with a detailed response that addresses the customer’s concernsXerox Education Services, LLC., doing business as ACS Education Services (“ACS”) serviced four Federal Stafford education loan accounts on behalf of Ms [redacted] ’s lender, Access Group, Inc(“Access Group”) Access Group contracts with ACS to maintain servicing, repayment and collection activities on their student loans While ACS was the primary contact point for servicing activities, the loans were owned by Access Group and serviced per Federal regulationsMs [redacted] signed up to receive billing statements and notices electronically on April 29, Our records indicate that ACS sent a total of e-mails to Ms [redacted] regarding the status of her account These were sent to the e-mail address listed in her complaintWhen an account is past due, we are unable to send notifications electronically At that point, they must be sent via US Mail to the address that is listed on file Monthly notifications were mailed to Ms [redacted] , at the address she provided every month her account was past due Collection calls were placed during all periods of delinquency in an attempt to assist Ms [redacted] with bringing her account currentUnfortunately those calls were not answered A total of collection calls were made to Ms [redacted] between June 3, 2014, and July 28, During a phone call to our Customer Care Department, on October 8, 2014, Ms [redacted] confirmed her phone number and the mailing address we had on file, which was inside the United States This address remained on file until the complaint was received form your office containing the customer’s current address Customers can find the available deferment and forbearance options by logging into their account via our website, www.acs-education.comOn the left hand side, they would hover over 'Loan Options' and a drop down appearsThe customer would then click on 'Deferments' or 'Forbearances' and follow the directions to view and pick a deferment they qualify forMost options can be printed and then mailed, emailed or faxed to ACS for processing, and a few can be filled out and submitted electronicallyAdditionally, Ms [redacted] could have called our Customer Care department at the number below and spoken with an agent to go over her deferment and forbearance optionsThe application would then have been mailed or emailed to Ms [redacted] Should Ms [redacted] have any further questions or concerns, she may contact her guarantor, New York State Higher Education Services Corporation at ###-###-####Sincerely, Krystal *P***Resolution Management Group

Good Morning-This letter is to acknowledge receipt of your correspondence from [redacted] ( [redacted] ) [redacted] .Due to Federal Regulations, ACS Education Services (ACS) requires a signed privacy authorization from the consumer to release any account specific information to a third party Since a signed privacy release was not provided, a detailed response will be provided directly to the consumer within days via US mailACS takes consumer feedback very seriously and we will immediately begin to review this specific situation We appreciate the opportunity to respond and the case will be fully researchedSincerely, Resolution Management Group

Additional information:This is my second complaintNot sure how ACS Education/Xer [redacted] can still be in businessLong story short, [redacted] has sent over a Loan Verification Certificate twice in order to get my loans transferred from ACS to [redacted] The first time, [redacted] sent over the LVC, ACS report that they had no loans for me and that it was a $balanceI decided to call ACS, about that information and was told my loans were on a "financial hold" and that they could not be releasedHad to speak with a supervisor just to get an explanation as to what a "financial hold" wasCome to find out, my loans were in default, because for some strange reason, they never received a deferment or forbearance from meVery funny how Department of Education/ [redacted] has received those docs and my loans are in good standingHonestly, I would have never known about my negative ACS loans if I never would have pulled and started working on my creditMy main issue is I lave several late payments (over 20) showing up on each trade lineI decided to complete an economic hardship deferment app and submit supporting documentationI did not yesterday, or for them to tell me that I did not qualify because my loans were already in defaultThey never received any docs from me nor [redacted] , but are quick to tell you that you have defaulted on your loansThis has been a pure NIGHTMARE!!!! I will make is a priority of mine each week for as long as it takes to get the late payments to be removed and my loans transferred to [redacted] .I want all the economic hardship deferment to be granted so that the deferment can cover the periods with the late paymentsThen I would like all of my loans with ACS to be transferred to [redacted] immediately

Being that the dispute with ACS has already been in motion 30+ days I would like resolution sooner than daysI have provided ACS with my actual credit report as documentation of the duplicationThis matter is drastically impacting my ability to secure a home loanA three-five day response is more reasonable at this pointACS should escalate the research Regards, [redacted]

I did not live at the Address that they were sending the Bills to and I have expressed that to them multiple timesThe current loan company did have my current address and information and has had no trouble reaching me

Revdex.com File #: [redacted] To Whom It May Concern, This is in response to the above-referenced complaint filed with your agency by [redacted] We are providing you with a detailed response that addresses the customer’s concerns Xerox Education Services, LLC, doing business as ACS Education Services (“ACS”) previously serviced one Federal Family Education Loan Program (“FFELP”) Stafford loan account on behalf of Mr [redacted] ’s lender, Utah Higher Education Assistance Authority (“***”), who contracted with ACS to maintain servicing, repayment and collection activities on their student loans While ACS was the primary contact point for servicing activities, the loan was owned by [redacted] and serviced per their terms Mr [redacted] ’s grace period expired on May 24, with his first payment due by June 14, Notification of this was mailed on May 31, When no payment was received, past due notices were mailed on June 21, July 19, and August 15, ACS did not receive any contact from Mr [redacted] to update his mailing address, nor did we receive any returned mail from the address on file The account was reported as days past due to the National Credit Bureaus in August, On September 10, 2015, Mr [redacted] called ACS and requested forbearance ACS reports the status of each account monthly to the National Credit Bureaus We begin reporting delinquent accounts once they reach days past due When forbearance is back dated, it does not remove derogatory reporting prior to the forbearance request being received by ACS Unfortunately, ACS is unable to honor Mr [redacted] ’s request to remove the derogatory credit reporting as his forbearance request was received after the reporting had occurred We apologize for any inconvenience ACS did not receive any other communication from Mr [redacted] prior to his account transferring to [redacted] on February 2, On this date, [redacted] transferred the servicing of Mr [redacted] ’s account from ACS to their own servicing division Mr [redacted] may contact them at [redacted] Mr [redacted] may contact our offices Monday through Friday from 8:AM to 11:PM ET by calling [redacted] , or via email at [redacted] Additional information is available by visiting [redacted] Sincerely, Dan F [redacted] Resolution Management Group Tell us why here

January 26, 2018Revdex.com File #: [redacted] To whom it may concern:This is in response to the above-referenced complaint filed with your agency by [redacted] We are providing you with a detailed response that addresses the customer’s concerns.Conduent Education Services, LLC (“CES”), services four Private education loan accounts and one Federal Consolidation Loan account for Mr [redacted] on behalf of Access Group, Inc(“Access Group”)Access Group contracts with CES to maintain servicing, repayment and collection activities on their student loansWhile CES is the primary contact point for servicing activities, the loan is owned by Access Group and is serviced according to their requirements and Federal regulations.ACH Checkmate 11Mr [redacted] has been enrolled in ACH Checkmate automatic withdrawal with CES since we began servicing his loans in March On November 28, 2017, CES attempted to withdraw his monthly payments, but unfortunately the transaction was not successful.Our first record of Mr [redacted] updating his banking information is from December 13, As the accounts were past due at the time of processing, a forbearance was applied to the Federal Consolidation loan to resolve the delinquencyThis forbearance is authorized by the Checkmate II Terms and Conditions which state: “You authorize the application of forbearance to any designated loans that are delinquent at the time your application for electronic debit services is processed”A payment was applied to the account later that same day which satisfied the amounts due for November and December and eliminated the need for this forbearance.The forbearance was later removed at Mr [redacted] ’s request and on December 19, 2017, CES completed all requested updates to his ACH informationIn addition, the forbearance caused the regular monthly payment for his Federal loan to increase from $to $for January This amount has been returned to $for the February payment.interest Rate Reduction incentivesMr [redacted] had been receiving interest rate reductions on all accounts based on making consistent on-time payments and his continued enrollment in ACH Checkmate IIDue to the missing payments in November, Mr [redacted] ’s ACH and On-Time interest rate reduction incentives were removed from his accountsCES contacted Access Group on his behalf and they agreed to reinstate both interest rate reduction incentivesThe following chart details Mr [redacted] ’s current interest rates.Account Base interest Rate Total Reduction Current RateY-1059-9044-2.875% 1.25% 1.625%Y-1059-9044-5.387% [redacted] 0.75% 4.637%Y-1059-9044-5.387% [redacted] 0.75% 4.637%Y-1059-9044-5.237% [redacted] 0.75% 4.487%Y-1059-9044-5.237% [redacted] 0.75% 4.487%*These rates are variable, and subject to change quarterlyAccount StatusMr [redacted] ’s accounts are current and due for their next ACH payment on January 28, His accounts have not been negatively credit reported while serviced by CES and no late fees were assessed as a result of the situation described above.We apologize for any inconvenience that Mr [redacted] may have been caused by the service that he received and we appreciate him bringing his concerns to our attentionWe are committed to improving our service and implementing changes that will better serve our customers.Should Mr [redacted] have any other questions or concerns, he may contact our Customer Care Department at [redacted] Agents are available to assist Monday through Friday between the hours of 8:am EST and 9:pm ESTHe may also visit our website at [redacted] or email us at [redacted] .Sincerely,Krystal *P [redacted] Resolution Management Group