On-Line Computer & Networking

Due to Federal Regulations, ACS Education Services (ACS) requires a signed privacy authorization from the consumer to release any account specific information to a third party.  Since a signed privacy release was not provided, a detailed response will be provided directly to the consumer within...

14 days via US mail.ACS takes consumer feedback very seriously and we will immediately begin to review this specific situation.  We appreciate the opportunity to respond and the case will be fully researched.Sincerely,Resolution Management Group

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Revdex.com File #: [redacted]   To Whom It May Concern,   This is in response to the above-referenced complaint filed with your agency by [redacted]. We are providing you with a detailed response that addresses the customer’s concerns.   Xerox Education Services, LLC, doing business as ACS Education Services (“ACS”) previously serviced one Federal Family Education Loan Program (“FFELP”) Stafford loan account on behalf of Mr. [redacted]’s lender, Utah Higher Education Assistance Authority (“[redacted]”), who contracted with ACS to maintain servicing, repayment and collection activities on their student loans.  While ACS was the primary contact point for servicing activities, the loan was owned by [redacted] and serviced per their terms.   Mr. [redacted]’s grace period expired on May 24, 2015 with his first payment due by June 14, 2015.  Notification of this was mailed on May 31, 2015.  When no payment was received, past due notices were mailed on June 21, July 19, and August 15, 2015.  ACS did not receive any contact from Mr. [redacted] to update his mailing address, nor did we receive any returned mail from the address on file.   The account was reported as 60 days past due to the National Credit Bureaus in August, 2015.   On September 10, 2015, Mr. [redacted] called ACS and requested forbearance.   ACS reports the status of each account monthly to the National Credit Bureaus.  We begin reporting delinquent accounts once they reach 60 days past due.  When forbearance is back dated, it does not remove derogatory reporting prior to the forbearance request being received by ACS.    Unfortunately, ACS is unable to honor Mr. [redacted]’s request to remove the derogatory credit reporting as his forbearance request was received after the reporting had occurred.  We apologize for any inconvenience.   ACS did not receive any other communication from Mr. [redacted] prior to his account transferring to [redacted] on February 2, 2016.  On this date, [redacted] transferred the servicing of Mr. [redacted]’s account from ACS to their own servicing division.  Mr. [redacted] may contact them at [redacted].   Mr. [redacted] may contact our offices Monday through Friday from 8:00 AM to 11:00 PM ET by calling [redacted], or via email at [redacted].  Additional information is available by visiting [redacted].   Sincerely,     Dan F** Resolution Management Group Tell us why here...