On Line Fabric Source Reviews (%countItem)
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On Line Fabric Source Rating
Description: Fabrics-Wholesale & Manufacturers
Address: 333 Park Street, West Springfield, Massachusetts, United States, 01089
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I have been charged $38.51 for an order that has already been paid on 4/23/2020. Amount was adjusted to $24.67 due to items not in stock.
I made a purchase on 4/05/2020. The original amount was $38.15 for 3 items. I only received 2 of the items. I did not receive the velcro fastner. The amount was adjusted to $$24.67 as a reflection of this. Now on 5/06/2020 they have attempted to debit my account for $38.51 and they have been paid already. The order # is ***. They have attempted to debit my account a couple of weeks ago for this amount and I sent them an email asking that they refund me my money and not debit my account again, as I do not owe them any money. They did not respond directly just a generic automatic response that you can reply to. At that time the charge disappeared. Now, this morning I see another attempt to charge me $38.51 for the same thing. I sent another email in regards to this charge as well as reported it to my financial institution. I have also attempted to contact the company and no one answers the phones. There is an automated message with customer service times and then it hangs up. This is unacceptable and I feel that they are stealing money from customers. I am a first reponder and purchased from them in order to make face shields for my fellow front line workers and this is the thanks I get for patronizing their business, them trying to take money from me that they are not owed. I would like for them to stop charging my bank account. I do not recall saving my debit information and there is no place on my online account that reflects any payment information in order to remove my payment information. Also, there was no invoice included in the order when I received it and nothing sent form them informing me that not all the items I ordered were not in stock.
I would like for the company to refrain from making any charges to my bank account/debit card. They have been paid back in April. I do not owe them any money and have not made any more purchases.
I ordered products/items from them and received box 1 of 2 and have called and emailed many times and no one had replied to my emails or called me back.
Product_Or_Service: Online Fabric Store
Order_Number:
Other (requires explanation) Delivery of remaining order.
I have tried to reach this company for over 3 weeks, via email, telephone, with no response. I am wondering if they are legit at all.
I have been trying to cancel my order for weeks, and still no response. Have asked for product status updates, no email.
I am considering reporting this to the Revdex.com, as I think this is not a good way to do business.
I read the generic reply the gave to one of the other Reviewers, and the "our call volume was heavy", and other excuses, are a cop out.
Poor excuses for not resolving Customer complaints, after nearly a month.
;/
Order materials with a nexguard rebate Visa card with a rebate amount of $50.00 on it, items were back ordered and my prepaid card was charged $41.46.. online fabric store says they don't process payment until items ship . But there is $41.46 that had been taken from rebate card the payee listed as online fabric store, I emailed them a copy and the insist the card hasn't been charged. I feel that the 41.46 didn't just disappear from this rebate card. And the online fabric store was the only purchase I made with the rebate card.. they keep telling me to contact the rebate card company, and I have the transaction leading to them.
Product_Or_Service: Trunk liner, adhesive spray
Order_Number: 1195384
Refund Refund my $41.46..
Very slow to ship, non-existent customer service. First order went as expected (14 days to ship) second order arrived with a problem. Fabric was baby blue not silver as described. I sent picture, they argued. Returned fabric on my personal account at a cost of $54 as they will not allow you to ship on their account and deduct it from your credit. So far, they have been sitting on my fabric since 7/9 (today is 7/17) and a call to them reveals that they only do returns on Fridays. They do not notify you of anything. If they process my return this Friday (no guarantees) then I still have to wait for credit card company to process. Very defiant on phone and out of the norm business practices to give them my future business. Lots of other companies out there.
Called MANY times re:"IN-STOCK" order ship date. Answer always "next week", finally discover fabric not even yet manufactured yet. False advertising.
Fraudulent advertising of fabrics in stock. No updates, no notices. Just took my money. After OVER THREE MONTHS OF ME calling to see when my order will ship (not a large or custom order), I repeatedly got the runaround answer "next week", "next week", "next week". Last week, they told me I would be receiving tracking on Friday or Monday. I called since that was NOT received. I was told once again, to check back "next week". After many hearing many different excuses,d explanations, and obfuscations, I persistently INSISTED THEY GIVE ME A DEFINITIVE ANSWER. I was informed their vendor had not even begun making the fabric to fulfill their orders. I ordered two items - one was a sample. I am not sure I will get my money back. If I'd known they were fraudulent, I could have ordered, and received, identical goods elsewhere in a fraction of the time and with none of the hassle.
Refund requested. Not confident it shall be given.
I bought a 5 burlap 3ft each colorful fabric from this store. Unfortunately I didn't look at their reviews first which are all horrible.
3 weeks later. I can't get my package or my money back. 85 percent of the time, they don't answer their phone. they never answer their emails. I sent so many emails and called 25 times. finally today, I get someone. I said I just want my money back. I don't want the fabric because the photo shoot I bought them for was 9 days ago.
They blamed me for everything, was so rude. would not give me my money or find my package. according to ups. I can't do it myself because they are the sender and they have to contact them, which they refuse to do.
I feel like I was just robbed and there is nothing I can do about it.
If you google them and reviews, you will see how many other people got robbed as well. this company needs to be shut down.
Product_Or_Service: fabric
Order_Number: XXXXXXX
Billing Adjustment at this point and all the stress and hassle they have put me through. I just want my money back.
No order update or email listing my items were on back order
I ordered 7 table runners on Sunday, 2/17. I paid over $18 to have them shipped to me in 3-5 days. I assumed they were being shipped. I couldn't get the site to accept my user and password multiple times. I finally called the company on the following Wednesday to ask the status of my order only to be told they were still waiting to receive them from an outside source. They never sent a follow up email telling me anything about a back order. I was told over the phone that they were sorry but I would get them by early next week. That is well OVER 3-5 business days! I canceled my order and am hoping for a refund but after reading other reviews, I'm not sure that will happen. Really BAD business!!
I want to cancel my order and get my refund of ALL I paid. Over $53
I ordered 8 yards of natural muslin in November of 2018 from Osgood's Fabric which does business online as Online Fabric Store: https://www.onlinefabricstore.net. They sent me 8 yards of Jute Erosion Control Netting two weeks later. After speaking with their customer service representative, Afrika, I was finally sent return postage. I returned the Jute Erosion Fabric, which was acknowledge by Afrika. I asked for a refund of my money but have yet to receive it.
I have contacted customer service at Online Fabric Store several times asking about a refund of my money. I have not received it as of today, January 26, 2019.
This was Osgood's Fabric/Online Fabric Store's fault. They sent me the wrong material. I returned the material. I want my money back. It should be simple. It hasn't been.
Product_Or_Service: 8 yards of unbleached muslin
Order_Number: Order #XXXXXXX
Refund I would like my money refunded. It isn't that much, $21.22. It is the principle of the thing now.
Osgood Textiles DBA https://www.onlinefabricstore.net finally refunded my money in the amount of $21.22.
I have no further problem with this business except to say that it shouldn't have taken so long for them to refund my money or for me to have to go through the hassle of filing a complaint with the Revdex.com.
Thank you for your help. I appreciate it.
UUnauthorized charge on bank account
On or about November 27, 2018, I placed an order with merchant via its website, including payment information for my bank account.
On November 28, 2018, merchant notified me that delivery could not be timely met. I notified merchant by reply to its email to cancel the order.
On November 29, 2018, merchant emailed me that the order had been shipped.
Also on November 29, 2018, I instructed merchant by email not to charge my bank account as it had been zero-balanced for travel security reasons. I told merchant I would notify them when the account was re-funded upon my arrival at my destination.
On November 30, 2018, despite my instructions to the contrary, merchant attempted unsuccessfully to charge my bank account once; then successfully charged my bank account creating an overdraft charge of $28.00.
On or about December 9, 2018, I instructed merchant to charge my bank account, unaware of its previous actions.
On or about January 8, 2019, I received my bank account statement showing the overdraft payment and $28.00 overdraft charge.
On January 9, 2019, I spoke with *** and ***, employees of the merchant. *** refused to pay the overdraft charge caused by merchant's unauthorized charge against my bank account.
Payment of the $28.00 overdraft charge caused by merchant's unauthorized charge to my bank account.
Customer placed the order with us we have nothing to do with the over draft.
(The consumer indicated he/she DID NOT accept the response from the business.)
Customer cancelled order because merchant could not meet shipping terms. Merchant ignored cancellation and processed unauthorized withdrawal from customer bank account using information previously obtained from customer.
This is a deceptive sales practice and theft by the merchant.
ON Sept 29, 2018, I placed an order for 15 yards of drapery lining. I paid $41.99. Its Nov. 10, 2018 and I still don't have my fabric.
After claiming my fabric would be shipped on Oct. 22nd, 2018, I'm still waiting for the illusive fabric. They have not refunded my money and simply admitted they don't have the fabric and can't get the fabric. They just keep stringing me along.
I just want my money back because I'm tired of waiting for the fabric and I do not trust this company any more. $41.99
Ordered 50 yards of fabric, 10 yards each of 5 different colors, 30 in one order and 20 in a second order. They shipped only 20 from the first, and never notified me that the other 30 were not in stock. When I contacted them they said they had no idea when the others would come in. Their website lets you order anything you want but does not tell you items are not available.
I contacted them, cancelled the back ordered items and got an RMA for the 20 yards. I needed all of the fabric to be the same, so I needed to return it so I could purchase this 50 yards - plus another 20 yards that I never ordered becasue those were not in stock either - elsewhere.
Company says it takes 5 - 7 days to process returns. Received return on Monday 10/22. Was told credit would be issued this week. They only issue credits once a week, and that was done yesterday, so my credit won't be issued until next week. So that is not 5-7 days, it is 13 business days.
However, it is important to note that their social media page is full of similar complaints to mine.
***
They do live chats and say they will call you back but they don't. You speak to them on the phone, they say they will call you back, but they don't.
I need to purchase the fabric elsewhere but can't do so until the funds are returned because it is for a not-for-profit and there is a budget. If I purchase it elsewhere without the refund I will exceed the budget.
Product_Or_Service: 20 Yards of Satin Fabric
Order_Number: XXXXXXX
Refund I want my money refunded and I should not have to wait an extended period of time for that. Their company policy is 5 - 7 business days, and today is business day 8, and I have been told I need to wait an additional 5 business days.
Terrible customer service. I ordered fabric for my son's Halloween costume on 10/8/2018 which has yet to arrive. I contacted Customer Service on 10/17 as it was not yet marked as shipped and was told that the faux fur fabric was on back-order, which had not been mentioned on the website, in my order confirmation, or in any subsequent email.
I was assured that the order would ship on the 19th. I requested that it be sent 2-day or priority since Halloween was less than 2 weeks away, but was told that was not possible. I was told that it would arrive by the 23rd or the 24th, which was unacceptable to me- but I didn't think ordering from another supplier would be faster at that point.
As of today, it appears that the order was not SENT until the afternoon of the 24th and will not arrive until Saturday the 27th, possibly as late as 8 pm. This means that I will not be able to complete the costume for weekend Halloween activities and may not be able to finish it (I work) even in time for Halloween, which may leave my 6 year old without a costume. This is by far the worst service I have ever received from an online retailer and I am incredibly disappointed and angry that they would make no effort to do better even after being contacted about the order.
Ordered items weeks ago. Have not received. Followed up and was promised they would be shipped that day. Still nothing in mail or tracking information
Order Number is XXXXXXX
I ordered last week of September. Received an email my order was received. Then 2 weeks with nothing, so I emailed asking where items were. No reply. Tried 2 more times over the next few days. Still no reply. So I went on to their "live chat" customer service. Finally talked to a person who guaranteed my items would be going in the mail that day. Said I would receive a tracking number as soon as they would ship. Three days later, no tracking number. Still says unavailable. So I tried to get on today and cancel my order and can't get a reply again. It appears as though I have been charged and I want my money back if so. I don't want to deal with this company every again!! what a joke!
I just want any money charged refunded and I want to cancel my order. It seemed like a good deal what I was purchasing but now I feel like I've been had and this isn't a company at all. It's a hoax
Thank you for contacting them. Whatever you did, they finally shipped my items.
My order was not indicated as on back order. The listing said it was in stock.
Order #: ***
I placed an order on July 21, 2018. I ordered a total of 19 yards, different colors, of Chiffon. On the following Tuesday I sent a Message asking about my order and was told it was on back order, and should be in this week. On Friday it still hadn't shipped, so I sent another message saying that I needed it by the first and asked if it had shipped yet. It was still on back order. I asked if I would be able to receive a refund if it didn't ship out that day. To which I was told it could still arrive on Friday.
It is now Saturday, July 28, 2018 and I have a project due on August 19, 2018, and I can't finish it without the fabric I ordered. It would take a few weeks to make what I'm making.
I did not order expedited shipping because I placed my order with enough time for it to get here on time. I cannot contact the business to cancel the order because it is Saturday and they are not open like other stores.
I would like either a refund, or my items expedited as soon as the business gets them in. And for the business to keep better track of their inventory in the future.
Won't ship order or provide tracking.
Order number XXXXXXX for amount 16.49. Placed order on June 15th. Their FAQ states "24-48 hours processing time." After four days, no items shipped. I emailed customer service and they said only 2 of 3 items were shipping, but refused to give a tracking number. I went online and typed in their company name and complaints, and it's not pretty. They have a history of not shipping for weeks, or shorting the yardage when they do. Have tried multiple times to contact customer service. They just ignore you.
Refund of purchase price
I have reviewed your order that was placed on 6/15 at 8:55 PM. Your order was placed outside of business hours so we did not review your order until Monday morning of which an auto generated back order notification was emailed on 6/19. We have shipped all to you besides the back ordered item. I have sent details and tracking to you via email.
Ads screen material online: Phifer XXXXXXX, 72 In. X 100 Ft. Charcoal Fiberglass 20 x 20, *** + *** shipping. Ordering switch to *** PER yard.
On *** I saw an online advertisement from onlinefabricstore.net for screen material. Phifer 3003521 72 In. X 100 Ft. Charcoal Fiberglass 20 x 20 *** + *** SHIPPING, no tax.
I contacted the company to order quantity of 2 100 Ft. rolls at that price.
The company opened request #XXXXXX. Their response was to direct me to product ID XXXXXXX charcoal fiberglass 20 x 20 at *** per yard. I messaged them repeated, telling them that that was not the product of XXXXXXX at *** ft. I messaged repeatedly, each time they insisted *** per yard was correct. I told them that it was a different product number from their advertisement. They told me they didn't know what advertisement I was talking about. I forwarded 3 photos of the product number, the price and quantity of 100 Ft. And the full product description of a 24+ pound roll of 100 ft. (72in. Wide) for ***
I was told that they do not sell it for the advertised size and price, They sell it at 3 ft. At that price, not the 100 Ft. Roll in the online ad.
They advertise 100 Ft at 100 Ft. For *** + *** SHIPPING. They should not be advertising it at that size and price and then switch the product number and quantity to 3 Ft. instead of 100 Ft when someone tries to order it.
I believe this is false advertising.
If I had not caught the switch, they would have charged me *** Instead of the *** I was expecting to pay at their advertised price for 2 roll.
False advertising.
Misrepresentation
Bate and switch
I want to purchase 2 rolls of Phifer 72 In. X 100 Ft. Charcoal Fiberglass 20 x 20 at the *** + *** that they are advertising online. That quantity x2 2 rolls each *** shipping X 2 at *** For a total of *** That is what they advertise. That is what they should stand by and fulfill.
The customer service agent you spoke to earlier has forwarded the *** advertisement you are referring to. Unfortunately we do not service the *** listing nor is it an advertisement by us. All the other listings in the google the prices are well over *** We do sell this product by the yard at *** p/y and by the roll at *** We are doing our best to reach out to Google but this is not our advertisement and have no control over it.
(The consumer indicated he/she DID NOT accept the response from the business.)
1/ They still have up an advertisement for:
Phifer 3003521 72 In. X 100 Ft. Charcoal Fiberglass 20 x 20
OnlineFabricStore.net
***
+ *** SHIPPING. No tax
Size checked: 72 x 100'
Read more checked
General checked:
Assembebled Height 72.25 In.
Assembled Weight 26.74 lbs
Roll Size
2/ This advertisement says no where in it that the price is per yard. It says it is for 100 feet.
3/ This add (For 72 In. X 100 Ft. For *** is on a Sponsored advertisement site. Sponsored is described as:
Products and offers that match your query. Google is compensated by these merchants. Payment is one of several factors used to rank these results. These results are based on your currant search terms... Etc. Etc.
This is an advertisement, paid for by this merchant list in Goole search. The Merchant is in control of the advert and the price it is listed at, which is for 100 Ft. not 3 ft.
What the other advertisers have posted as their price is of no concern of mine.
I requested to purchase two rolls of this product, from this company, at this price. As it is listed in this advertisement, that this company paid Google to include in their listings.
I would like to submit the advertisement that I am referring to.
https://www.google.com/search?q=72+inch+fiberglass+screen&client=tablet-android-sprint-us&sa=X&biw=601&bih=962&tbs=vw:l,ss:44&tbm=shop&prmd=sivn&srpd=5422209279597588604&prds=epd:3832724186995159959,paur:ClkAsKraXz7W_4f1xJ7_peYl5pZK511FvzolxFYP4-6kWW6WfPwwNy9tOa6cnIiPOGn-pMC0whPpVWlMe99MDxYlFURL6ZPCQpyI9TshNWXTpOXT4KKw-avhIZAFPVH72SMVVWh-xmwu8FZG1OeHNCpsTJ6g,cdl:1,cid:15334777632239853685&ved=0ahUKEwjjwemq9NLaAhUI4oMKHVGvBmgQgTYIwwQ
*** + *** SHIPPING. No tax is the advertised.
I would like to purchase two, 72 In. X 100 Ft rolls. Please send invoice to the supplied email and deliver to the supplied address.
(The consumer indicated he/she DID NOT accept the response from the business.)
This is obviously misleading business practices. Bait and switch advertizing.
Customer service agents give run around, excuses, and close the case with no resolution or even response half of the time.
I am extremely disappointed that the ad was false and the product offered turned out to be switch to another product number for 3 feet instead of one 100 feet. Very irresponsible advertising.
As this company is clearly not going to stand by their advertisement we will simply have to end this nonsense by leaving a negative complaint against them.
I notified our marketing department of the *** ad and to remove us from that listing as it is not accurate. *** has the incorrect link associated in their listing. The roll is *** I also see that they have HOS - Hardware in this same listing selling for *** You can review out terms and conditions for more detailed information.
Horrible customer service with no product. Placed an order waited and waited product did not ship. Emailed no response on order status. Did online chat 35 min wait then I received an automated message for me to email them. I then called on hold 45 mins have the lady my order number said all backed ordered. I never received any notification at all. I cancelled my order and still waiting on return if funds to my card. If not credited on 2 more days going to dispute with my card. Do not do business with them did not want to give them any stars
Dear *** - Firstly I would like to thank you for taking the time to advise us of your recent experience shopping with Online Fabric Store. It is only through feedback such as yours that we are able to maintains and indeed, where necessary improve upon the service that we provide to our valued customers. I am sorry to hear that you have been unhappy with our customer service. I have reviewed all the the correspondence regarding your order. I am not sure as to why you have not received your back order email. They are auto generated. We have been experiencing a higher than normal call volume and are doing our best to answer the calls in a timely fashion. Since your order was cancelled you will not see a refund applying to your credit card but will notice that the pre-authorization will disappear. This should happen by the end of the business day. We have been in business for over 60 years. We serve thousands of customers a week and we strive to create the best online shopping experience for our customers. We have sent a coupon code via email and again apologize for the inconvenience. We hope that you will shop with us again in the future.
Your company should probably make sure you update your website to reflect product that is back ordered like other companies. Since you also state your turn around time is 24-48 hours. Everything I ordered still shows available and in stock on your website which is miss leading to a consumer when in fact this is back ordered for an undertermined amount of time based on my call with your customer service. My family and now myself have been in business just as long as your company and I do not conduct business in this manner. I also have not received a cancellation email as stated by your customer service after being on hold for a very long time. Seems based on other reviews nobody has received these emails that you speak of! You should probably look at your email system. I still do not recommend doing business based on misleading product availability on website.
Updated: I did receive the cancelation email however the pending credit hold has not been removed as of today and it has been a week. After speaking to my credit card company they said the company has not released the hold.
We have sent your bank an electronic request to release any funds they are holding. We do NOT have anything pending on our side. I again apologize for all the inconvenience.
Thank you, as this is not what my card company is stating also I find it very interesting when as of 10:27am this morning I received an email from your company a week after my order has been canceled now stating my order was all back ordered and will be filled once product comes in as this is a week after I canceled my order. Automated or not that makes no sense at all if an order was canceled a week ago why I am receiving this email a week later. I am more than happy to forward this you this email. Thank you
We have had a few customers indicate they did not receive the back order notifications for this particular day, so we had them re-sent. Yes your order was cancelled but the back-order email system works off of initial placement and not manual updates. We apologize for the confusion. If there is anything else we might be able to help with please feel free to contact us directly to resolve and address. Have a great day!
No resolution in complaint about damaged fabric.
I ordered 16 yards of fabric for a client's drapery project in *** 2017. Needed an additional 3 yards to complete the project and ordered in on *** The fabric arrived and found damaged upon inspection. There was writing on the fabric that looked like it was from a Sharpie marker, as well as dirt stains. I then inspected the 16 yard piece and noted a very large pull that went across the width of the fabric, as well as a small red stain about midway through (yard #8). I chatted online initially with *** on *** explained the problem with both orders of fabric, and sent pictures. She said that she would send the request to shipping and see if the rest of the roll was damaged. I sent an email on *** to *** to follow up and heard nothing back. I followed up with another online chat with *** on *** but she asked who I had dealt with and then disconnected from the chat. I followed up with an email immediately after this happened but again heard nothing. I made a call to the company on *** spoke to a customer service rep who was very rude and then got a call back from ***. *** told me that she was checking with shipping to see if the fabric was damaged and that no one was there right now. I sent another email on *** to *** to ask her to refund my money because I needed to order the fabric from another company because it was taking too long. I have not had a response from her or anyone else regarding this matter.
I would like to have a refund for both pieces of defective fabric. Order #XXXXXXX was *** and order #XXXXXXX was
I apologize that there was a delay or lack of follow up. I am looking into this further and have requested a pre-paid return label for both the 16 yard and 3 yard piece. Once received we will issue a full refund for the fabric. We will follow up with you right away
The 3 yard piece of damaged fabric was returned to the via UPS on *** I still have not received a refund, as promised.
(The consumer indicated he/she DID NOT accept the response from the business.)
Can use please let me know the last 4 digits of the card or the bank name it was credited to because I have checked all statements and do not see it?
Last four digits are *** the amount is for
When placing an order, items not in stock is not revealed to you until after your purchase is completed. Then they email you to state it is on back order. Not a good business practice. It will be almost a month before item I ordered is available. I will not return.
We ship from multiple warehouses so we are unable to display the stock availability as each locations inventory is different. I am showing that we received your order on 3/19, 1 week ago today, we require 2 business days processing as stated on the website which at that time have submitted your order to our warehouse for processing. I am showing that your order has been processed and should be delivered to you on Thursday this week well before the quoted time frame of delivery at the time you placed your order. Please feel free to contact us with further questions.