On Line Fabric Source

I am giving two stars simply because the telephone person, Pam, was very polite; however, after inquiry a week after placing the order, I got order is out of stock. Then, two weeks later, I get an official-looking notice stating expected time of arrival with a space of two weeks. Since I had ordered a three yard piece as a sample for curtains, I asked, "will I have to wait another month for more yardage, should I decide to order." Well, she didn't know, depended on the vendor.
The website makes no clear mention of waiting to receive "posted for sale items" from a vendor. I so wanted to buy from a New England based company, and I mean no revenge, but this is the second time this has happened, so I am finished with onlinefabricstore.net.
When I cancelled the recent entire order, I asked for confirmation via email, which I am yet to receive. Very disappointing and I mean no harm. I am hoping this review will cause some changes to be made in their posting of "for sale items," customer service, and the expediency of notifications.

Horrible. From the moment I hit submit my order has been a disaster. Immediately following my order submission, a popup appeared and I was requested to leave a review on their website. I left an honest review that the price was good, but I hadn't received the product yet.

85 days (YES you read that correctly) later and my bank account has just been debited the amount of my order.

I have tried to contact customer service via email. Dead end after dead end. "I'm sorry." is basically all I got, NO follow through whatsoever. None. I was told via email and verbally on the phone I would hear back the next day, the next week, etc. NOTHING. I never got a follow up. I had to HOUND them to get any information. I was told over the phone I would get expedited shipping when my item arrived in stock. Oh, whats that? I ordered something that was out of stock? NO, no I didn't. It was in stock when I ordered it, I received an order confirmation AND a shipping confirmation. Still... it's 85 days later and I have NOTHING to show for it. No partial refund, no expedited shipping. Did I mention I ordered this fabric to reupholster my dinning room chairs for Thanksgiving. What an embarrassment... and then Christmas came to pass and my chairs still look horrible.

One day I was trying to get answers I FINALLY got connected to someone via their online chat AND the phone! While I was online chatting I was also on the phone.. heck I had been trying for DAYS to talk to someone, I wasn't "hanging up" on either person! Guess what.. there are like 3 people who work there and they were all sitting next to each other. As soon as the online chat person found out I was on the phone she stopped chatting with me and the women on the phone got a HUGE attitude that I was talking to someone via chat while I was on the phone at the same time. The woman on the phone told me that she would "hit you back tomorrow." That was over Christmas break...

I can't say enough how horrible my experience has been. Lies, lies and more lies.

I believe I have to give 1 star in order for my review to "register," but if possible, I'd choose 0 stars.

Placed an order and never heard from the company after that. After 10 days I have asked status of my order and company won't respond.
I placed an order on January 7th and got confirmation of my order right away. I keep waiting for shipping and tracking information, but I don't receive anything for several days. I then contact the company via email 10 days later on January 17th asking status of my order. All I get is that my order was confirmed. Company has posted on their website that all orders ship within 48 hours, but that's not my case. I reach out again on January 22nd telling them that if I didn't receive some kind of shipping info I would dispute charges with my credit card company. I never heard back. It's outrageous that a company treats a customer the way I have been treated. I receive NO explanation why my order is not shipping, NO apology for any delay, and NO other response after order confirmation. This company should not be in business, they don't care about their customer and their service is pathetic.
All I asked was an explanation and where my stuff was, but I guess they can care less about any customer request. Product ordered was a 40 gauge clear vinyl roll for a total order of $22.24 including shipping costs. Order #XXXXXXX paid via VISA credit card online.

I ordered fabric from the Online Fabric Store.net on Dec. 15th, I've tried to contact the company several times and no response.
On Dec. 15th I ordered material, I contacted the company several times asking for tracking information and when the material should arrive, and I've had no response I can't get ahold of anyone, I request a FULL refund.

Sold me 7 yards of fabric. 2 yards are damaged.
Purchased on the 21st of December. Two yards of the 7 yards were unusable due to the print defect. I sent pictures and explained the problem. The representative was useless. I ended up buying 4 more yards of fabric in order to finish my project. They should have sent me the extra yardage for free and picked up the damaged fabric! I am now out $80. They closed the case and I haven't heard from them since. Very dishonest company, in my opinion and based on this transaction.

I purchased a $100 gift card for my wife. When my wife used the gift card online, they did not use it and charged my credit card for the full price.
I purchased a $100 gift card for my wife. When my wife used the gift card online, they did not use it and charged my credit card for the full price. My wife called them many times and the issue was never resolved. She was told things like the person is on vacation, and they never followed up. We challeneged the charge with our credit card, and received a credit from our credit card company. Again, they charged us $6.60 when they never should have. This is a horrible online business, and I would never do business with them. They can take your money and then provide no return services. The worst company I have ever had to deal with online.

Unable to contact the company
I need to return my order and I'm calling online fabric store. Net for a week to get instructions on how to handle the return. I left a message and no one called me back, I called and spend long time on the phone and the record is repeating that all agents are busy. I did try live chat and nobody is available during the hours of operations. I sent several messages via live chat and still no able to talk to anyone. Soon the order will be over 30 days return policy and they don accept returns after 30 days. The only thing I need is the instructions and approval to send the nerchandise back.

I place my order for overnight delivery then the next day I find out it won't be here for 3 more days. I ask for the delivery to be made again... my answer as long as I pay for it again they won't charge me for delivery. This is unsatisfactory because I paid for overnight. They tell me they have no control over the delivery service. Now I can understand that yet they also don't care if I get it. I am a sales person and would go hill over high water as they say to make my customer happy. The first person hangs up on me and I didn't even yell. I call the second time and she was willing to issue me a credit for the overnight delivery charges but still not willing to call back the delivery and redeliver it next day. I am told that I can refuse the shipment - which I did. Now it's been 5 business days and still no credit to my bank acct. I call to find out when and they say 5-7 business days. I told her I would call back in 2 days. Later I get an email saying that they won't issue a credit till Sunday (5 more days away) - that just throws the 5 to 7 business days out the window. So they are saying to me in No Uncertain Terms - I'll get it to you when I want to and we lied to you about our policy - because we really don't have any policy - it's when we feel like it you'll get your refund. I will NEVER AGAIN ORDER FROM THESE PEOPLE. Their customer service does NOT EXIST. I tried to give them NO STARS but it won't let me submit it with NO STARS. You should only get a star if you had done something good.

Unreliable delivery and terrible customer service! Their website is NOT linked to their inventory. So when I ordered table runners for an event I was told at check out they would arrive in 4 days... and then they just never showed up. I called customer service and was told they were on back order. I never received an email or a call. They were neither accommodating or apologetic.

I've only ordered from this company a few times. I wasn't that impressed with the quality of their fabrics, but what really prompted me to review them was their terrible customer service. At no point were they kind and courteous to me. In my opinion, they seemed annoyed and irritated. I will not be shopping there anymore.