On Q Property Management

On Q property management is a great business. We have had them pull house listings for us and they are very professional. Sarah Bentley showed us a rental and she was awesome.

John is a great guy

A+

Barry came by today to do an inspection on the property we rent and we were impressed with how pleasant and conscientious he is. He was also pleased with the up keep of the property.

I've been renting from On Q for nearly two years. Each time I've had a maintenance issue Taryn in the Mammoth office has been very helpful in getting my maintenance issues taken care of.

The On-Q Property Management Company has managed my rental property for several years, and for me, our business relationship has been completely stress free. The caliber of professionalism and quality of services provided by the On-Q Property Management Company is second to none. Their property managers are knowledgeable, educated in their field, and very responsive. Their website is user-friendly, continually updated, and all of my documents, statements and end-of-year reports are always readily available whenever I need them. My On-Q property manager (Rebeccah Arnett) has been absolutely wonderful. She's a true professional on all levels, and has been a joy to work with. There have been absolutely no issues or problems with any of the tenants she screened and recommended. The current tenant (found by Rebeccah) is on her third 12-month lease with me. I live out of state, in Northern Virginia, and Rebeccah has always been responsive to my emails and phone calls, is flexible and accommodating. I couldn't ask for more. I've been looking for a second rental property in the same area, and when I find it, I plan to use On-Q property management services.

Our issues with On Q Property Management started early on. When we moved into our rental home it was dirty and I had to clean before we moved in because there was a lot of dust build-up from the last time it had been cleaned. There were also a number of carpet stains. I contacted the property manager to let him know and he claimed it had been cleaned twice and that he had receipts for it. He did say they were aware of the carpet stain. I took 92 pictures before we moved in to the home to show the dirt, wall scuffs and stained carpet and sent the property manager the link early on with our move-in form and he confirmed receipt. While we lived there, the owner’s pool maintenance company allowed the pool to turn green for several weeks. We didn’t have a choice in the pool company because it was included in the rent. We even offered to have the rent lowered and then we would pay for a new maintenance company so we wouldn’t have these issues. The owner did take action and hired a new company. The pool needed to be drained and refilled to turn it back to a salt-water pool and they did a lot of work to it. We incurred around $400 in extra utilities for water and electric because of this and the property manager refused to reimburse us because utilities are a tenant expense. We felt this was extremely unfair because we didn’t have the choice of Pool Company. When it came time to move out, we had the home professionally cleaned and then went over it again to make sure it was in good shape. We even cleaned some of the wall scuffs that were there before we moved in so it would look better for the next tenants. We also had the carpets cleaned professionally and provided receipts. When it came time for our move out inspection, I showed up because I thought we would be going through the move-out form together so we can point out what was there before vs. now. The inspector told me that I didn’t need to be there and that he was only there to take pictures to give back to the property manager so they can make a determination. When we got our security deposit back they took out over $600 to pay for light cleaning and extra carpet cleaning plus a few light bulbs. We provided them a receipt for one of the bulbs we purchased, but it blew out right when we installed it. The other two bulbs were out when we moved in. We responded by certified mail with the before pictures and asked to see the move out photos the inspector took and the comparison photos from after they cleaned so we can compare. We received a letter back saying that they refunded us for one light bulb, but consider the cleaning charges final, which did not include the photos we requested. If somebody does not contact us back to refund our money immediately, we will be taking it to small claims court and will also be suing for the utilities we incurred that we had no control over due to the pool issues.

Barry did a great job

Barry came and did my inspection today and was very respectful of our personal space while getting everything he needed.

Barry is very professional and was very efficient in his inspection.

I have a had an amazing experience working with Mammoth Maintenance. They're a very responsible team and Taryn Luck who is the person in charge is very humble with each and everyone person she meets.

Mammoth is a great place Taryn was so helpful with everything we needed to make it less stressful and they do an excellent job thank you mammoth and taryn

Since 2011 I've enjoyed working with OnQ and Rebeccah Arnett. Rebeccah makes the process and relationship easy to navigate with her excellent support and understanding. There's a reason I've been willing to work with her and OnQ so long. She is the defining difference. There are so many options in the marketplace, but OnQ has stepped above them all.

In the short time I've known Willow, I've been immensely impressed with her communication, professionalism, and expertise. She's been extremely responsive and helpful in navigating a few tricky repair and renewal situations. She is truly an asset to the OnQ team!

Barry was very prompt and effiient. Very polite.

Barry is easy going and thorough.

I worked with Sarah, she ran comps on a house I was looking at and was great at returning my calls and answering questions I had. I look forward to working with her further in the purchasing of my next home!

We have been very pleased with the property management services provided by On Q Property Management. We have encountered absolutely no issues with respect to our property and have enjoyed a very positive relationship with Rebeccah Arnett of On Q and with our tenant. We would highly recommend On Q to anyone who is looking for the very best in property management services.

Barry was right on time for our inspection and was very respectful of our home. His inspection was quick and efficient, and he was very good about answering any questions I had.

Barry, was curteous and professional in all manners.

We have been with On Q for over 8 years now and they have been nothing less than exceptional with our property! From dealing with the renters and repairs on our home, we have always counted on them to be there and take care of everything! We thank them so much!