One Hour Heating and Air Conditioning

We were extremely pleased with the promptness and thoroughness of One Hour when they performed our furnace tuneup We have used other companies, but they do not compare to the ease of setting up the job, arrival promptness, and thoroughness in performing the tune-up We intend to call them next spring for our air conditioning tune-up

great job..Garret P does excellent, thorough work..very pleasant..no complaints10/

Bryan was prompt and professional He explained everything he was doing and provided me knowledge to help me better maintain my furnace and air exchange in the future Highly recommend!

Very satisfied with service Friendly, competent, and professional

we certainly appreciate you being a part of our maintenance plan, I would rather have a phone conversation, as I am not great with explaining through Email, but here goesDuring the summer the first tech to your house miss diagnosed the problem with your a/c, the second tech found the real
problem and made the correct repair, if not for the second tech's honesty, he could have performed the proper repair, and charged you for the work that the first tech charged you forI wish that we didn't misdiagnose it in the first place, that causes you problems and the company problems, and puts the second tech in a poor position having to be the one that has to inform the customer that mistakes were madeI apologize on the part of all of our company for the inconvenience that you incurredas far as the difference between us and centerpoint, when we check for gas leaks we use gas sniffers to find leaks, and I hope he showed you where the leak was, if not I will have to reiterate to my team the importance of doing sobut as far as the blower motor is concerned, we notify the homeowner before the part fails, center point only considers a part bad once it failsthe notes say that the motor is leaking oil, and its the same thing as if you lost the oil from your cars motor, its only a matter of time till it failsif you prefer to wait that's fine, we just want you to know so you can decide how you want to proceed
please feel free to contact me at any time with questions or to discuss any refundsGeneral Manager Jeff *** cell ###-###-####

Did good workWas a big help with the thermostat to get it set right and help me understand how to do it Chad was very efficient and polite

My experience with One Hour was positiveThe tech was skilled and pleasant

I was extremely happy with One Hour Heating and Air conditioningThis was my first time using this companyWhen making the appt, the person on the phone was very pleasantThe service tech was so polite and knowledgeable in unit he was servicingVery kind and respectful!

(The consumer indicated he/she DID NOT accept the response from the business.)
I accept the response, but wanted to add a comment - I did request on two occasions for the company to stop calling meEven after my request, they continued to call, so even if they are not restricted by the do not call list rules, a request of "stop calling me please" should be accepted

Initial Business Response /* (1000, 8, 2014/05/09) */
I have reached out to *** to explain why we don't give out prices over the phone and have sent her a refund check for $as requestedAt all of our companies, One Hour heating and Air, Ben Franklin Plumbing, and Mister Sparky
Electric, we have a 100% satisfaction guarantee so there is no way a customer can lose by calling us out

Excellent service On time and efficient

The service and professionalism of The staff, Tony and Joe was very goodWould recommend One Hour of Hastings, MN to anyone

Very good serviceHelpfulExplained everything that he was doing

everyone and everything was done in a professional manner

On time, very friendly and informative

Always professional team members and take their time to ensure your heating/cooling is running efficiently Always super friendly and personable from the main office to the team members that come to the house A great company!

Be careful, you may think you are happy but you may have been taken without knowing it I had One Hour come out for the spring AC tune up and without checking much of anything, told me I need a new a AC unit for a cost of $and they would install it in two days I thought that it was too expensive and too fast so I told him to wait until I got another opinionI then got a very strong sales pitchThe second opinion came from S&S Hearing and Cooling who did check everything and said there was nothing wrong with my AC and if there was, a new unit would be about $If I hadn't gotten a second opinion, I would have purchased an expensive new AC probably been happy with it's performance and never been the wiser

Initial Business Response /* (1000, 5, 2014/05/28) */
SMS is a marketing research company in HawaiiWe are NOT a telemarketing companySMS undertakes a large number of studies for the State Department of Health as well as the Center for Disease Control in AtlantaThese studies provide
important resident health status information to the State and Federal governmentsTo ensure accurate representation of Hawaii households, we are required to call back households multiple timesIf complainant would give us their phone number, we will review their call history and may put a block on the number and not call it in the future
We regret having upset the individual and thank them for their consideration

We had a very good experience with One Hour Heating The technician was thorough in explaining everything He took time to show us his concerns as well as took time to train us on ways to better the air quality of our house

After moving from Illinois to Minnesota in the summer of 1993, we were introduced to O'Connor Heating and Plumbing, IncSince that wonderful greeting, we have always used their skills and professionalismAs they later grew into the RAHN corporation and added new avenues and skills both administrative and technical, we have never been disappointed in the performance or attitude of the employeesIf we need additional assistance, you may rest assured that we will call upon Hastings Best