One Hour Heating and Air Conditioning

Initial Business Response /* (1000, 8, 2014/07/18) */
after being made aware of the concerns, I have tried to contact the ***'s but have not heard back from them
Initial Consumer Rebuttal /* (3000, 10, 2014/07/18) */
(The consumer indicated he/she DID NOT accept the
response from the business.)
We have received no contact from business as allegedIn fact, we have heard nothing from the business since they initially came out, despite our having emailed them, mailed them a letter, and twice scheduling (via their online system) for them to come out to residenceBusiness has made no refund of monies paid by us, nor has it come out to provide the paid services (adding freon to a/c), either of which options will resolve this case as stated in the initial complaint
Final Business Response /* (1000, 14, 2014/08/04) */
Contact Name and Title: ***, Owner
Contact Phone: ***
Contact Email: ***@onehourair.com
I have called several more times and left my personal cell phone number and have never heard back from the customeri am willing to find a resolution to their concern, but I would need to understand their concern first

Initial Business Response /* (1000, 5, 2016/03/15) */
I received your email and would like to resolve all these concerns with you.
First, please let me explain, all of our tech's go through thorough heat exchanger inspection with a company called "Heat Exchanger Experts" and that group...

travels the country teaching HVAC tech's the best practices for inspecting the heat exchanger, because that is the most important safety check on a furnace. Every year we check thousands of heat exchangers just like yours, and eventually every year we have a couple of clients that receive a second (or in one case a third) opinion, and that company says there is nothing wrong with the heat exchanger. Last month in fact in Lakeville we had a customer that was in the same situation as yourself, one of our tech's found a cracked heat exchanger and recommended replacing the heat exchanger, or the furnace, and they actually got 2 other opinions, and both companies said the heat exchanger was not cracked. I made the same offer to them as I will make to you, let either my operations manager or myself and a senior tech come out and verify the condition of the furnace, if its cracked you can decide what you want to do with it. If it is not cracked I will repay you everything that you spent with our company and the cost of the other company. In the case of the other customer the other two companies were wrong, the heat exchanger was cracked and the other company was there when we re-inspected their unit and he was happy when we were finished because he learned something new.
Second, it sounds like Tony did a poor job of communicating with you and showing you the crack and going over the process he used to determine that it was cracked, our guys usually do a great job at that, and we will go over again how important it is to go over everything with the customer so that you are comfortable with the recommendations they make.
Please let me know how you would like to proceed. Thank you.
Jeff [redacted]
General Manager
Initial Consumer Rebuttal /* (3000, 7, 2016/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank-you for addressing my concerns. I do NOT want to schedule any more appointments with this company. There are just too many red flags from the prior visit for me to feel comfortable with any future analysis on their part of my heating system.

We would like to convey our apologies to Ms. [redacted].   We are a marketing research company.  Our company has been undertaking research in Hawaii for more than 55 years.  A large part of our research is for the State of Hawaii Department of Health.  To ensure accurate...

data we are required to call the same household multiple times.Ms. [redacted] has requested that we remove her number from our phone lists in the past. I checked the records, and we have done so-- but it popped up again on our system when we upgraded our software.   We will put the [redacted] phone number on our DO NOT CALL list again-- and I will verify that it is there on a regular basis.
We again wish to apologize for our intrusion.
 
Thank you
Hersh [redacted]
Chairman

Everyone that I worked with were very professional and helpful.

The service person was efficient, respectful, and explained things to me clearly.

One Hour always does a great job. They are fast, reliable, upfront, and most importantly they show you what they did, show you how to upkeep your house so that you won't have big problems in the future.

Very good job Knows what to do and how to do it. Willing to explain what is going on and why.

I am very happy with the tech, he was very informative and did a great job.

I have had One Hour Heating for many years and depend on them to keep me safe with everything working correctly.
They are always on time and very polite and clean up after themselves.

I was very impressed by the service provided by One Hour Heating from my first phone call to completion of the service requested. The servicemen were on time, tidy and professional in appearance and demeanor. They were respectful of my property and competent in their work, friendly and glad to answer any questions I had. They were outstanding.

the service was professional & great

The technician was very polite. He informed me of things that needed to be taken care of and the cost of these items.

Bryan was prompt and professional. He explained everything he was doing and provided me knowledge to help me better maintain my furnace and air exchange in the future. Highly recommend!

One hour heating and air conditioning has serviced our homes for over 20 years and we are always extremely satisfied with their service. Very courteous and knowledgeable and very trustworthy!

Very professional and efficient service.

This is a very professional, prompt company. Tom *. (furnace tech) is the BEST and always goes above and beyond. Not only did he service our furnace but he serviced our hot water heaters and helped get our in-floor heating running. I will always request Tom and recommend him highly.

Please accept our apologies for the late response.  I found this e mail in our virus software.
SMS research undertakes multiple surveys throughout the year.  Most surveys do require frequent call backs, especially the surveys we undertake on behalf of the Department of...

Health.  We do not call after 9PM on weekday evenings and 5PM on weekends.
Please convey our apologies to the Hawaii resident for ouor intrusion.  If he/she can provide the phone number we called, we can program our systems not to call that number again.
We apologize for the inconvenience.
Best regards
Hersh S[redacted]
Chairman

Brett Lohman cleaned ouer furnace and had an excellant attitude. He had a professional approach, was on time and was very thorough...and had a pleasing personality. We hope to continue using him as our technician.

I trust One Hour Heating and Air. Their service people people as always very personable....they seem skilled....they are very good with my dos too.

Very satisfied with service. Friendly, competent, and professional.