One Live Media

Complaint: [redacted]I am rejecting this response because:Hi Jeslene,  I put this complaint in a couple last month or so.  The vendor send me replacements but they were damaged worse than the first 2 I got and now today I get an email from them that they are charging my credit card again for a second order??  I am not sure what is going onRegards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello Mr. [redacted],
 
My name is [redacted] from One Live Media. I did speak to you on the phone earlier today. I do sincerely apologize for the back and forth that had occurred with your issue. We had attempted to test the issue you had experienced by never received proper follow up on...

the resolution to your case. We will be shipping out a replacement USB wristband to replace the existing merchandise. Along with merchandise, we will be sending a return label. Once you have received the replacement, please use the same shipping container and the return label that will be e-mailed to ship back the defective wristband. 
I do apologize again for the great delay that has occurred in attempting to resolve your USB issue. If there is anything more we can do to address questions or concerns, please feel free to contact us.
[redacted]
 
Thank you for supporting [redacted] & Matchbox 20

This order has shipped on 3/24 with tracking# [redacted]

Hello [redacted], My name is [redacted] from One Live Media's Revdex.com Team. I sincerely apologize for the delay in shipping your [redacted] order, as well for any inconvenience you have experienced. After reviewing your order, I found that it was affected by a technical glitch within our ordering...

system. Unfortunately, we will not be able to fulfill your order. I have processed a refund to you for the full cost of the order in the amount of $34.58. You’ll receive a credit memo via email with the details of the refund. Upon receiving the credit notification, please allow up to 10 Business days for the refund to be reflected on your payment method, which depends on your bank or credit company.When I reviewed all channels of communication for you, I did notice that a 10% discount code was issued for a future order as well:[redacted]Once again, I apologize for any inconvenience.If there is anything more I can do to help with questions or concerns, please feel free to contact me through the Revdex.com or by e-mail.Thank you for your support and allowing us to make this right for you,-[redacted]

Complaint: [redacted]
I am rejecting this response because:  I have not received the items.  The tracking number is not valid.  The company has made no effort to contact me.  Even if they did ship it, why ship something out on the 16th when I was already asking for a refund a week before that?
Regards,[redacted]

[redacted] – This customer has been refunded in the full amount of $28.78 for the unfulfilled order on 1/26/15.

[redacted], [redacted] – This customer has been refunded in the full amount of $124.43 on Dec 29, 2014 for order # [redacted]. They have also been refunded $36.14 for the amount of shipping on Dec 29, 2014 for order # 600011816 due to the order not arriving in a timely manner.

They have awesome communication, and have been very helpful throughout my experience. I am very satisfied, and definitely think they are doing a great job. Thumbs up all the way, yes.

Hello [redacted],My name is [redacted] from One Live Media. I do apologize for the delay that you have received regarding calling us to have your ticketing issue answered. We have expanded our Customer Service Experience by removing the call center and redirecting all calls to our voice mail which is checked...

& recorded multiple times during office hours. I have reached out to the Ticketing/VIP department about the event.I have looked over your order information as well including the receipt. The receipt does state that the event is on "Mon. Mar 14, 2016 at 8:00pm". There is also a note in the middle of the page on the left side that states, "Tickets will be mailed 2 (two) Weeks prior to the event date.". Ticketing has informed me that your tickets should be shipped out on 02/29. I have attached a copy of the receipt to this e-mail as well.Thank you for supporting The Who.If there is anything more I can do to address questions or concerns, please feel free to contact me[redacted]

A new order has been shipped for the missing bumper stickers. Shipped USPS Tracking number:  [redacted]

Hello [redacted], My name is [redacted] with One Live Media’s Advanced Customer Support. I greatly apologize for any inconvenience we may have caused. It is very important to us that you are served properly. We are attempting to deal with some communication errors on our end. However, this does...

not forgive the poor customer service experience that you have endured. We are currently looking to make improvements in our system.I apologize for the missing Diecast in your order. As stated in an email sent to you on 3/16/2016, We processed a refund for the cost of the Jeff Gordon 2015 Axalta Rainbow 1:24 Diecast item in your order  in the amount of $69.99 because this item is out of stock, and will not be re-ordered . You’ll receive a credit memo via email with the details of the refund. Upon receiving the credit notification, please allow up to 10 Business days for the refund to be reflected on your payment method, which depends on your bank or credit company.We will be checking voicemails every day. Unfortunately, we cannot accept all phone calls at this time due to the high call volume we experience. We are currently attempting to revamp our team to allow phone calls in the near future.Once again, I apologize for any concern or inconvenience, and I truly hope for an opportunity to better serve you in the future. Please don’t hesitate to contact us if you have any questions either through the Revdex.com or e-mail.[redacted]

[redacted], [redacted] – This order was received on 12/30/14 per the tracking information on the UPS website.

Customer has been refunded on 2/17/15 in full for the amount of $30.48, and has been notified per a Credit Memo sent via email.

Complaint: [redacted]
I am rejecting this response because:
This doesn't address the issue at all. Instead of checking with me first on how to proceed, a refund was simply put through. Indeed, the business couldn't be bothered to even let me know what was happening with my order until I inquired nearly 3 weeks later. Had I not sent an email, I'm sure they would still be sitting on my order with my money. The least they could do is offer a replacement product or at the very least some kind of gift certificate or free shipping on a purchase for my troubles
Regards,
[redacted]

A new order has been submitted for the customer and will be shipped out of the warehouse as soon as possible. Tracking is not available as of yet, due to that fact that this order hasn't shipped yet. We are having this order processed as quickly as possible to have the Koozie shipped to the customer...

per the customers request.

[redacted] – This order has been received on 1/2/15 per the tracking information on the UPS website. We have also refunded the amount of the expedited shipping on 4/16/15 since this order was not received within the expected timeframe.

Hello [redacted],We do apologize for the inconvenience that has occurred with both your exchange and us responding to your caller tickets from the call center in a timely fashion. I have looked over your order and created a manual related order so that your exchange can be processed by our warehouse....

Once the order is shipped out, we will update you with tracking information for the order through e-mail. If you have any questions or concerns, please contact us at [redacted].

Hello [redacted],
 
We do apologize for not replying to your caller ticket from the call center in a timely fashion. We have looked into your order and discovered that the order contained Fare Thee Well Blanket Bundle. It has been unfortunate that your order slipped the cracks...

in lack of communication. Orders that contained this item had a technical error with our platform communicating orders to our warehouse. The issue has been fixed and all the orders were manually pushed through to the warehouse. The order has been confirmed at the warehouse and should be be shipped out late next week. 
We apologize again for the inconvenience and the delay in your order. If you have any questions or concerns, please feel free to contact us.

Complaint: [redacted]
I am rejecting this response because:
Another day, still no response from them.  I wish I could file a second complaint due to the fact they they only respond via Revdex.com complaints.  It can't be that hard to check the warehouse, and reply to a customer.  You either have the product, or you don't.  Now we're one day closer to the concert (that I spent a fortune on for tickets) and still no Motley Shirts.  Both shirts we ordered show as IN-STOCK on your website, so why the slow response?  Why still no product?  If nothing else, at this point, wouldn't you overnight the product with a HUGE apology to retain a customer and resolve a complaint?
Regards,
[redacted]