One Live Media

Complaint: [redacted]
I am rejecting this response because:It has already been over two months since I became a fan club member and, to date, I have received nothing of value. There is absolutely no reason why I shouldn't have gotten my poster by now. This company operates on lies and I am extremely angry that they are responsible for maintaining the Who's fan club. The whole thing is a costly sham and I regret being taken in again by them.
Regards,[redacted]

This order has been shipped on 2/12/15.Tracking:[redacted]

[redacted] - As per the Privacy Policy on the site (
sans-serif;">[redacted]) we have removed all of the information not specific to any order this customer has placed. Order information must be retained for our records, but they will not be able to log in and view their customer information or order history. As a course of business, we do not mail letters fulfilling this obligation.

[redacted] – It appears that this order was delivered in 2 shipments and both were received, on 1/2/15 and 1/8/15. We have refunded the amount of $6.98 on 4/16/15 for the amount of shipping costs since the package was not received in a timely manner.

Below is the latest communication that we have had with [redacted]. The Wristband that she purchased and the download that she was having trouble with has been resolved. We informed her how to fix the download of the show, and even had the show sent to her again from our Audio Specialist. There seems to...

be some confusion about the show not being a video. This show is advertised online and at the shows as being a Live Audio Recording. We also do not posses, or sell any Live Video Recordings. [redacted]'s Merchandiser BandMerch may be able to answer these questions. But since we do not supply, nor are we the main seller of any [redacted] merch we are unable to do anything further with regard to a video recording of a Live Show. Agent [redacted]To: [redacted] <[redacted]@hotmail.com>From: "One Live Media" <[redacted]>Hello [redacted], First, there is no excuse for the lack of response to your emails. We sincerely apologize for our lapse in this area. We are sorry you are having trouble extracting the file. We would suggest using a different ZIP program to extract the files. From what we have seen, the WinRAR program seems to be working to extract the files.If you do not currently have this program, there is a free shareware version of WinRAR:[redacted]If you still can not extracting the files using WinRAR, then our tech department suggested trying the following steps: (1) Open up WinRAR and navigate to the folder containing the file. (2) Select this file and click Repair. WinRAR should then rebuild the zip file creating a newly rebuilt zip file from which you should be able to extract the music files.We sincerely apologize for any inconvenience. If you have any further questions, please feel free to contact us.HIDEJUL 22ND, 2015 AT 3:29PM(A DAY AGO)HEADERSHTMLTEXT[redacted]To: One Live Media <[redacted]>From: [redacted] <[redacted]@hotmail.com>Ok so too my disappointment what we purchased was only audio???HIDE NEW CASEJUL 22ND, 2015 AT 5:20PM(22 HOURS AGO)HEADERSHTMLTEXTAgent [redacted]To: [redacted] <[redacted]@hotmail.com>From: "One Live Media" <[redacted]>Hello [redacted], Yes, the wristband is a live audio recording of the show.HIDEJUL 22ND, 2015 AT 6:15PM(22 HOURS AGO)HEADERSHTMLTEXT[redacted]To: One Live Media <[redacted]>From: [redacted] <[redacted]@hotmail.com>Is there a video of the show?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I wish this company had been upfront with me 3 months ago instead of continuing to promise shipment of item.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  The whole point of buying it was to get a copy of the show that I went to- and my children's first concert.  Daughtry himself onstage said if you bought the wristband you would get a copy of the show we were at.  Seeing that is not the case at all, I will request a refund.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello [redacted]  We sincerely apologize for any concern or inconvenience this situation may have caused you.It is very important to us that you are served properly.  Unfortunately, I was not able to locate any of the emails you sent us. Our customer support agent, Travis, attempted to return your call this morning but was only able to reach a voicemail.  I definitely understand the frustration, and we truly hope for a opportunity to better serve you in the future. I have processed a refund to you for the full cost of the order. You’ll receive a credit memo via email with the details of the refund. Upon receiving the credit notification, please allow up to 10 Business days for the refund to be reflected on your payment method, which depends on your bank or credit company. Once again, I apologize for any inconvenience or frustration you have experienced. If there is anything more I can do to help with questions or concerns, please do not hesitate to reach out to me either through the [redacted] or by e-mail. Thank you for your support and allowing us to make this right for you,-support+[redacted]com

[redacted] – This customer has been refunded for the item not received in the amount of $29.99 on 2/4/15, and the rest of the order appears to have been received on 1/28/15 per the tracking information on the USPS website.

[redacted] – This order was refunded in full due to an out of stock item that we were not able to fulfill.

Hello [redacted], This is [redacted] from One Live Media’s advanced customer service. It was a pleasure speaking to you on the phone and I thank you for allowing me to help resolve this for you. I greatly apologize for any inconvenience this situation may have caused. I definitely understand your concern and...

I apologize for any misunderstanding or miscommunication. We apologize that we were not able to overnight your event tickets or your merchandise, as stated in emails sent to you from our VIP Department on 11/18/2015 and 11/23/2015, all (4) tickets are expected to be delivered by Wednesday, March 9th,2016. As stated on the the Moody Blues purchase page and your confirmation email, all merchandise is shipped the week of your show date and is expected to arrive shortly before or after your show date.Unfortunately, we will not be able to refund you your requested amount. Per our phone call conversation on 3/9/2016, you mentioned that you received your event tickets, which we are happy to hear. As we discussed over the phone, we’ll be changing your shipping address for your merchandise, due to your travel arrangements, so that it will be delivered to both you, and your son in Chattanooga, TN. Your merchandise will be shipping out early next week,  once shipped, you will receive an email confirmation with tracking information. Once again, I greatly apologize any inconvenience. I appreciate your patience in allowing us to work with you to resolve this. Please don’t hesitate to contact us if you have any questions either through the Revdex.com or e-mail.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
 
TO ONE LIVE MEDIA,
Yes I finally received my package 11/06/2015.  It only took an act of congress (a complaint with the Revdex.com and credit card co) to do so! I will never order from you again!

Hello Miss [redacted],I have attempted to look for the e-mail you have sent to [redacted] but cannot find the e-mail about the tracking number being invalid. I do apologize for the confusion because the order was shipped out via DHLbut it was transferred to USPS to deliver at the last leg of the journey. When the tracking number pulls up in USPS, it does say that it has departed the Shipping Partner facility [DHL]. Please keep note that shipping centers were closed for the holidays. Your order is on the way.

Hello [redacted], My name is [redacted] from One Live Media’s advanced customer support. I understand you were having difficulties downloading the live show from your USB for The Who. I greatly apologize for any inconvenience you may have experienced. After reviewing past email communication, we...

found that the show you purchased was sent to you on 4/1/2016 from [redacted]. Per our email thread on 4/6 - 4/7/2016, you stated you were able to successfully download the show you purchased. You mentioned you were having some difficulties importing the files to iTunes. Earlier this morning I contacted you via email, which you may have already seen, with instructions on how to import your files to your iTunes Library.Please contact us through our support email if you have any further issues with your download. It is very important to us that you are served properly. Once again, we apologize for any inconvenience. [redacted]

Hello [redacted],We sincerely apologize for the delay in response and inconvenience we have caused you. The only show date's for Daughtry that we have available are:07/01 Cincinatti07/02 Detroit07/05 Bristow07/06 Virginia Beach07/08 Raleigh07/09 Charlotte07/12...

Memphis07/15 Red Rocks07/18 Eugene07/22 Los AngelesIf you would like to proceed with a refund please contact the company below:[redacted]

Hello Miss [redacted],My name is [redacted] with One Live Media's Advanced Customer Service Team. I am sorry for the delay that has occurred with both your order and our response. Unfortunately, the Axalta Final Ride Hat is a pre-sale item that is scheduled to ship out in January 2016.Once...

the item has been released by the licensee, all of the hats will be shipped to our warehouse to be shipped out. When the warehouse has shipped your order, you will receive a shipping confirmation with tracking information pertaining to your order. I will process a 20% refund for your order due to any inconvenience you have experienced. Once the funds have left our account, you will receive a credit notification. Please allow up to 10 Business days for the credit to be reflected onto your account upon receiving the credit notification.If there is anything more we can do to help with questions or concerns, please feel free to contact us either through here or e-mail.Thank you for your patience and [email protected]

customer: [redacted] - order #[redacted] - order was placed under the name [redacted]
 
This order was placed on December [redacted], and was shipped on December [redacted]. [redacted] didn't deliver it until the day after Christmas, December [redacted]: [redacted]
 
She has since returned the merchandise to us and was refunded for it on February [redacted]. So her issue is resolved.
 
Please note: this customer appeared to have made some assumptions on some of the details with her order.   She claims she paid for [redacted] 2-Day, which we definitely did not offer at the time, nor did we guarantee anything to ship within 2 days of purchase date. Her order shipped on the third day and looking at the tracking information on USPS, it was originally expected to deliver by the [redacted], but I am sure it was delayed by the postal service due to the high volume of Christmas shipments.  We did not guarantee delivery on any items purchased this close to Christmas.  
 
[redacted]