One Live Media

Complaint: [redacted] I am rejecting this response because:I received an email stating they shipped my item vis DHL and the confirmation number is the [redacted] When I check the status on DHL it comes back as an invalid # I sent the a response back asking the to verify the #is correct but have not heard from themRegards, [redacted]

I have included a screen shot of the refund receipt to the Visa card ending in [redacted] where this customer was refundedWe no longer have the funds, the customer wills need to contact their bank for further assistance with their refund

Pure awesomeness to say the leastThe experience was great in all accounts, the unexpected surprises added some extra smiles, and the excitement around getting a deeper feel of how the show works made the actual concert even more exhilaratingEveryone was amazing and caring, so we were always in good handsAll in all, I give it and Pure awesomeness!

Complaint: [redacted] I am rejecting this response because: I believe the level of the companies service far below standardGiven the fact I did not receive a response from the company until filing a claim was filed with the Revdex.com, shows their lack of interest in customer satisfactionAs indicated before, I spoke with three agents whom said they would have their 'Advanced Team' return my callOnce, I even left a voice mail with this departmentAdditionally, numerous emails remain un-repliedUpon the internet, there are a handful of public outcries with threads of correspondence outlining similar experience with One Live Media's poor serviceThat said, I want to be a voice for the massTo stand up for ourselves and say 'no' to this type of practiceIf they hide behind the shroud of anonymity of the internetIt is unexceptionable to treat fair-paying customers with such disregardI paid for overnight deliveryThe mis-shipment by One Live Media has delayed receipt of the correct item by one-month, as I still have yet to receive the item orderedWhy should I as a customer accept that it took a week from my original call to inform them of their mistake, and a ground shipment label return that took 10-days for them to receive the item, and another 21-days before they even promise to reship the correct product? How is this fair-practiceI appreciate the refund of my original shipment costs; however, this is only being issued following my complaint the the Revdex.comI believe more needs to be offeredI feel the company is not practicing responsible business relations with their customers Regards, [redacted]

Hello Mr***, My name is [redacted] from One Live MediaI did speak to you on the phone earlier todayI do sincerely apologize for the back and forth that had occurred with your issueWe had attempted to test the issue you had experienced by never received proper follow up on the resolution to your caseWe will be shipping out a replacement USB wristband to replace the existing merchandiseAlong with merchandise, we will be sending a return labelOnce you have received the replacement, please use the same shipping container and the return label that will be e-mailed to ship back the defective wristbandI do apologize again for the great delay that has occurred in attempting to resolve your USB issueIf there is anything more we can do to address questions or concerns, please feel free to contact us[redacted] Thank you for supporting [redacted] & Matchbox

Hello [redacted] , We do apologize for the inconvenience that has occurred with your cancellation refund along with not responding to your caller tickets from the call center in a timely fashionWe have received your voicemail rejecting our offer to refund shipping in lieu of cancelling your ordersWe have gone ahead cancelled, processed, and refunded the rest of your ordersAttached to this e-mail are the cancellations and refunds that you desiredYou have also been e-mailed credit memos for each refund that has occurredPlease allow up to Business days for the credit to be reflected onto your accountIf you have any questions or concerns, please feel free to contact us at [redacted]

The customer has been refunded in full for the entire order including shippingUnfortunately there was a limited number available and some were damaged in transit to the warehouseSo the CD portion of the bundle was unable to be fulfilledThe customer will receive a credit memo email detailing the transaction

Hello *** [redacted] , My name is Jayce with One Live Media's Advanced Customer Support TeamI am terribly sorry for the delay that has occurred with our delay in responseI have sent your information to the warehouse in order to reship your missing hat and to expedite your orderThe following information is the tracking information pertaining to your replacement for your missing hat: Tracking #: [redacted] Carrier: FedEx URL: [redacted]

customer: [redacted] - order # [redacted] Alex ordered x BACKWARD B FLORAL BRIM CAP from the [redacted] store on January 18th, during the warehouse transitionHe had separate support desk cases for some reason, and all of which were responded to concerning the cause for the delay ***'s order was shipped February 18th, delivered February 22nd: https://tools.usps.com/go/TrackConfirmAction!execute.action?formattedLabel= [redacted] Thank you, [redacted]

Hello ***,Your order is important to us and we apologize for this shipping delayDue to higher than volume as well as the holidays, orders took a bit longer to ship out of the warehousePlease also note, Priority shipping is based on the weight of the product and does not mean the order will ship same day as the order being placed.I've reviewed your order (# [redacted] ) and found that it was shippedPlease use the below tracking link( [redacted] ) Your package has an estimated delivery date of Tuesday, December 27, If you have any other questions, please feel free to contact us.Once again, I apologize for any inconvenience or frustration you have experiencedIf there is anything more I can do to help with questions or concerns, please do not hesitate to reach out to me either through the Revdex.com or by e-mail.Thank you for your support and allowing us to make this right for you,- [redacted]

Hello ***, We do apologize for the customer experience you have receivedWe have escalated this issue to Management regarding your caseThey have authorized a code to be created for you that will apply 10% off your order when you purchase another order through Iron Maiden: [redacted] We do apologize for the issue that had occurred with the Zip Hoodie that you ordered because inventory had to be pulled for that product due to a defectThe item has pulled from the webstore and should not occur again in the futureWe do enjoy your business and appreciate the feedback you have given usWe have revamped up our Customer Service Team by doubling the staff so we can address the lack of communication issuesIf there is anything more we can do to address questions or concerns, please feel free to contact us

Hello [redacted] , We do apologize for the inconvenience that has occurred with your order.We do apologize for the agent that was handling your case as wellThe warehouse has given us a policy that we would need to them photos of damaged items in order to reship itemsUnfortunately, it does seem that many of the stickers sent out in the time frame that you placed your order were received damagedWe are in the midst of a change for all future orders for Bassnectar and they are now being handled differently because of the issues that arose with the Free StickersThese changes will address the future handling for the process to reship ordersWe do once again apologize for the inconvenience that has occurred with your orderIf you have any questions or concerns, please feel free to contact us via e-mail at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Hi Jeslene, I put this complaint in a couple last month or so The vendor send me replacements but they were damaged worse than the first I got and now today I get an email from them that they are charging my credit card again for a second order?? I am not sure what is going onRegards, [redacted]

Hello Homer, I sincerely apologize for any concern or inconvenience this situation may have caused youMy name is [redacted] from One Live Media’s Advance Customer support, we spoke briefly over the phone on 6/16/regarding your orderI apologize for the delay in shipping your order, Autographed items tend to take about weeks to a month longer than the posted expected arrival date to fulfill since they have to first be signed by Jeff personally prior to fulfillmentWe want to ensure that you have a positive experience shopping with the official Jeff Gordon StoreIt is very important to us that you are served properly As we discussed, on 6/16/we were not able to cancel your order as it was in the process of being shipped out to youWe agreed that so long as the order was being shipped, you would not like to cancelPlease use the below tracking information for your package, the tracking link is also includedCarrier: FedEX Tracking Number: [redacted] (https://www.fedex.com/apps/fedextrack/?action=track&cntry_code=us&tracknumber_l...⇄ [redacted] &language=english) Once again, I apologize for any inconvenience or frustration you have experiencedIf there is anything more I can do to help with questions or concerns, please do not hesitate to reach out to me either through the Revdex.com or by e-mail.Thank you for your support and allowing us to make this right for you,- [redacted]

Responded to customer on JUL 22ND, AT 2:PM We have reached out and let the customer know that item selected is a pre sale item the bow down hat, that item is expected to ship out in 2-weeksThe Customer does have the option to leave order as is or we can cancel and process a refund

Hello ***, We do apologize for not answering your caller tickets in a timely fashionThe item: Somewhere Back In Time Mummy Zip Hoodie is an out of stock itemWe have already processed the refund for the missing item in your orderOnce the funds have left our account, you will receive a credit notificationPlease allow up to Business days for the credit to be reflected onto your accountAt this point, we can either cancel the rest of your order and refund the rest of the order or process the remaining items in your order We do apologize again for the delay that you have receivedIf you have any questions or concerns, please feel free to contact us

Complaint: [redacted] I am rejecting this response because: Order did arriveOrder was incomplete only of items order were receivedContacted company about missing item.5/11/have not received missing item Regards, [redacted]

The customer's order has already been shipped and is in transit with FED EX and is expected to deliver on 7/per the tracking information as of currentI have included a screen shot of the tracking information on the FED EX website with the customer's tracking informationIt seems there was a technical error in relaying the shipping method to the warehouse in our system, so the order was shipped ground as oppose to the desired method.In order to process a refund the merchandise will need to be returnedHowever if the customer would like to keep the merchandise that is in transit, we will fully refund the shipping costAs the method the order was shipped was not what the customer paid for

Hello Rich,My name is [redacted] from One Live Media's Revdex.com TeamI sincerely apologize for the delay in shipping your [redacted] order as well as any inconvenience you have experiencedI have looked into your order information and all channels of communication tied to the information you have provided to the Revdex.com.The [redacted] Axalta Rainbow 1:Die Cast was a pre-sale item scheduled to be released from the licensee in December At the time your order was placed, there was a technical glitch between Pay Pal and our order systemThe glitch mislabeled orders which prevented them from being identified.Unfortunately, the items on your order are out of stock, with no potential restock dateI have processed a refund to you for the full cost of the order, in the amount of $The refund was issued in the form of a Direct Payment sent to your PayPal accountUpon receiving the credit notification, please allow up to Business days for the refund to be reflected on your payment method, which depends on PayPal's processing time.Once again, I apologize for any inconvenience or frustration you have experiencedIf there is anything more I can do to help with questions or concerns, please do not hesitate to reach out to me either through the Revdex.com or by e-mailThank you for your support and allowing us to make this right for you, [redacted]