Online Shirt Orders

Initial Business Response / [redacted] (1000, 5, 2015/06/01) */ We sincerely apologize for the problems with this order.Please reach out to our claims department and we will have someone contact you soonI apologize again for all the frustration and confusion these orders have causedWe would like to come to a solution that we can both be happy withThank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I reached out times, when they finally emailed back it was shipped out is all they had advised, I still voiced my frustration and have not heard back againNot to mention the fact that the item is not what I had expectedI am disappointed in spending $on this shirt that arrived short in length and very cheaply made Final Business Response / [redacted] (4000, 9, 2015/06/03) */ We truly apologize for any inconvenience that we may have caused you If I could suggest speaking with one of our claims representatives they would gladly be able to assist you with any of your questions or concernsThank you Final Consumer Response / [redacted] (4200, 11, 2015/06/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) NoI have emailed he company times, no actually response from them other than the item shippedIt is a horrible product, not anything as advertisedThere is NOT a phone number to reach a human being at their companyI do not accept their proposal to contact customer service!

Initial Business Response / [redacted] (1000, 5, 2015/06/19) */ Please reach out to our claims department and we will have someone contact you soonI apologize again for all the frustration and confusion these orders have causedWe would like to come to a solution that we can both be happy withThe number to our claims department is (XXX)XXX-XXXXThank You

Initial Business Response / [redacted] (1000, 5, 2015/05/26) */ We apologize for any inconvenience that we may have caused you Checking your records with the order number provided I see that you canceled tour orderWe would really like to move forward with this matter and come up with a solution Please reach out to our claims department and we will have someone contact you soonI apologize again for all the frustration and confusion these orders have causedWe would like to come to a solution that we can both be happy withThank you

Initial Business Response / [redacted] (1000, 5, 2015/06/01) */ We truly apologize for any issues that you have been experiencing with your orderI did try to look up your order to see what was going on and it seems that you may have given the wrong order numberIf you contact customer service and provide them with the order number they will definitely be able to see if your order was shipped or not We would like to come up with a result at the end of the day will make everyone happyIf you have any other questions or concerns feel free to write back or reach out to our claims departmentThank you

Initial Business Response / [redacted] (1000, 5, 2015/06/08) */ We sincerely apologize for any inconvenience that we may have causedIf you contact our claims department they will gladly be able to assist you with any further questions or concerns you may have Thank you Initial Consumer Rebuttal (The consumer indicated he/she DID NOT accept the response from the business.) They say to contact their claims department but do not provide any contact information! All I need is a telephone number I am curious why they can't go to my two previous emails to them and reply to those? Final Consumer Response / [redacted] (3000, 13, 2015/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have called the customer service number several times and everytime I call I get a message that they are not available due to the large volume of inquiriesThey give an email address of "***@olshirts.com" but that doesn't work Final Business Response / [redacted] (4000, 15, 2015/06/19) */ We sincerely apologize for the lack of communication on our partIf you could send your order number we could definitely see what is going on with your order if you have not received it by nowif you have any other questions or concerns please contact our claims department at phone number (XXX)XXX-XXXX We apologize again for the issues with this orderThank you

Initial Business Response / [redacted] (1000, 5, 2015/06/19) */ Please reach out to our claims department and we will have someone contact you soonI apologize again for all the frustration and confusion these orders have causedWe would like to come to a solution that we can both be happy withThank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because I have reach out to the claims department multiple times and they fail to respondI requested to not be given an automated response like they have given to everyone elseI want my product or my moneyThat is my middle ground resolutionThis is the poorest customer service I have ever received from any businessI am the customer and with all I have had to do just to receive the product I paid for they should be paying me! This is no way to treat a paying customerYou have my $now I want my product or my money backYou also have multiple emails from to your claims department that you have not responded to and I therefore WILL NOT BE SENDING ANOTHER ONEJust do your job and provide the service in which you have been paid up front to provideThank you Revdex.com staff I do appreciate your help with thisIt is just very frustrating when you are an honest paying customer who has been ripped off by a bunch of crooksI apologize for being difficult and again I do appreciate all your help Thank you Final Business Response / [redacted] (4000, 9, 2015/06/25) */ We sincerely apologize for any of the difficulties that you have been experiencing with your orderIf you could please provide some more information pertaining to your order we can definitely find the reason as to why you haven't received it and can possibly give you a refundPlease provide your address and order number We would like to come up with a solution that we can both me happy with Thank you Final Consumer Response / [redacted] (4200, 13, 2015/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is proof that whoever is running this company and their customer service department does not care about their customersThey pay no attention to the actual complaintIf they did they would realize that all the information that is being requested is in the original comPlaint as well as the numerous emails I sent to the companyI do not need to supply the information again as all you need to do is read the details in the complaint and you will find all the information you needIt is a waste of a customers time to have to do thisIt is your job to pay attention to the detailsThis is also proof that they do not take their complaints seriously because if they did they would be reaching out to each individual customer with a response that is tailored just to that persons complaintRather than responding with a generic response just to pacify your customer and the Revdex.com just so you can say you are addressing the issues try being customer focused and put some effort into doing your own job instead of expecting the customer to do it for youOr hoping that the customer will give up and close their complaint without any positive resolution and then you have the Revdex.com off your back because the customer got tired and walked awayThat's not about to happen in this caseI am an advocate for a government agency and know the importance of customer service and how to deal with people like youTherefore I will not except your generic response to my formal complaintYes, this is a formal complaint and I expect for it to be treated as suchDo not respond and ask me to supply you with any further information which I have already suppliedDo your research yourself and review the complaint thoroughly as well as go back through your email system to the messages you received from meThere you will find everything you need to address my complaint efficiently and timelyHad this been dealt with appropriately in the beginning it would have saved a lot of man hours on behalf of your staff as well as the Revdex.com and saved your customer from unnecessary frustration and wasted hours addressing this with youSet your company up correctly in the first place and it will save you a lot of money and headache in the end Again, as I expressed in my last response, none of the above message is directed at the Revdex.com staff as I sincerely appreciate all your efforts in trying to resolve this matter for me

Initial Business Response / [redacted] (1000, 7, 2015/05/28) */ Please reach out to our claims department and we will have someone contact you soonI apologize again for all the frustration and confusion these orders have causedWe would like to come to a solution that we can both be happy withThank you Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/05/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received the shirts weeks after I placed the orderThey were in bad packaging and poorly madeI still want a refund Final Business Response / [redacted] (4000, 11, 2015/06/02) */ We truly apologize for this mishapIf you have any other questions or concerns please contact our claims department and they will gladly be able to assist you with any requestsThank you Final Consumer Response / [redacted] (4200, 15, 2015/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Nothing is getting solved hereAll the business is doing is replying with the same thing every timeI want a refundI want this to be solved

Initial Business Response / [redacted] (1000, 5, 2015/07/01) */ We sincerely apologize for the issues that you have been experiencing with your orderIn order to better assist you with your problem I need some more information from youWe need to know what company you purchased your shirt from We are a fulfillment company so your order may not be affiliated with this companyIf you could please respond back with that information it would be greatly appreciatedThank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I placed my ordefrom onlinetshirtorders.comI clicked on a Facebook link and that's the site it took me to

5Initial Business Response / [redacted] (1000, 5, 2015/05/28) */ We sincerely apologize for any inconvenience we may have caused youIf you could provide an order number we would be able to search for your order and see exactly what is going on with itWe have been having issues in our printing department causing delays with shipping We truly apologize for this mishap Thank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) (I received an email from the company this morningHere is my reply, with minimal editing): I remain frustratedYou write that it is taking a "little" longer, but it has been nearly a MONTH since the initial order Since you knew there was a delay in the printing, your company should have proactively contacted those of us waiting for shipment instead of letting the problem silently escalate It took more than a week before anybody responded to my last inquiry (sent 5/21, and you responded on 5/29), and that was only after I opened a formal claim through PayPal and filed a complaint with the Revdex.com You can waive the shipping fee or notIt's negligible relative to the $price of the shirt(which is already steep)Not to mention, I already bought a different gift since this one did not arrive in time Delivery delays aside, this experience has been disappointingWhile your response comes across as friendly, the slow response time, lack of proactive communication, and stingy restitution all reflect that customer service is not a priority at your company Keep the 15% discountInstead of worrying about my future orders please focus your efforts on fixing this one Frankly, I'm not very enthusiastic about even proceeding with the orderShort of a much more meaningful discount or refund, I don't see a satisfactory resolution to the situation you have created Please let me know how your company plans to proceed On Fri, May 29, at 12:AM Online Orders Support wrote: ##- Please type your reply above this line -## Hi there, Thanks for reaching out! I'm so sorry about the delay - we got a lot more demand than we were expecting so we ended up having to take a little longer printing this batch We'll be sure to update you as soon as your tracking information is updatedWe appreciate your patience during this time We understand how frustrating this can beWe'll actually give both 15% off your next order as well refund you shipping for your current orderAs a reminder, be sure to contact our customer support when you make your purchase to have you discount applied Can I go ahead and start processing this for you? Regards, [redacted] Final Business Response / [redacted] (4000, 15, 2015/06/03) */ We sincerely apologize for any issues that we may have causedWe have been experiencing issues with our printing system which caused many of our orders to be delayedWe would like to get this issue resolved in a positive manner for you Please contact our claims department and they will gladly be able to assist you with any questions or concerns that you may have Thank you And we sincerely apologize for the issues we may have caused Final Consumer Response / [redacted] (4200, 17, 2015/06/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Company keeps responding to me with the same generic emails from [redacted] Ironically, this morning I received another email asking for my opinion on their customer service (despite vividly describing this earlier) The shirt is scheduled to arrive todayIt is clear that all the responses are cannedSo I will not waste any more time or energy on this matter I remain dissatisfied, and would NEVER consider doing business with this company again "Hi there, We'd love to hear what you think of our customer servicePlease take a moment to answer one simple question by clicking either link below: How would you rate the support you received? Good, I'm satisfied Bad, I'm unsatisfied Here's a reminder of what your ticket was about: Hi there, Thanks for reaching out! I'm so sorry about the delay - we got a lot more demand than we were expecting so we ended up having to take a little longer printing this batch We'll be sure to update you as soon as your tracking information is updatedWe appreciate your patience during this time Kind Regards, [redacted] T."

Initial Business Response / [redacted] (1000, 6, 2015/07/01) */ We sincerely apologize for the issues that you have been experiencing with your order. In order to better assist you with your problem I need some more information from you. We need to know what company you purchased your shirt from . We are a... fulfillment company so your order may not be affiliated with this company. If you could please respond back with that information it would be greatly appreciated. Thank you. Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/07/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) The confirmation email I received was from [redacted] @onlineshirtorders.com via shopify.com. Order number provided: #XXXXXX. If it is possible to submit an image, I can send a screenshot of my order and confirmation email. As previously stated, I was notified my order was delivered but the package never arrived. I am requesting a full refund.

Final Consumer Response / [redacted] (2000, 10, 2015/09/15) */ I finally did receive my shirt so the complaint is closedThank you

Initial Business Response / [redacted] (1000, 5, 2015/06/25) */ We sincerely apologize for any difficulties that you have been experiencing with your order. If you could please provide me with more information pertaining to your order it would be much appreciated. Could you please provide your order number,... transaction date and address. We would like to come up with a solution that we can both be happy with, we just need a little bit more information to investigate what is going on . Thank you for your patience. Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) My order was #XXXXXX. It was placed and confirmed 3/30/15. My address at the time was: [redacted] St. [redacted] XXXXX On June 1st I notified you that I had moved to: [redacted] St. Apt. [redacted] XXXXX

Initial Business Response /* (1000, 5, 2015/05/29) */
We sincerely apologize for any inconvenience that we may have caused you If you could please contact our customer service department they would be more than happy to find your order and see what is going on Unfortunately we have been having
issues with our printing system causing delays with many ordersWe apologize again and definitely would like to resolve this problem for youThank You
Initial Consumer Rebuttal /* (3000, 7, 2015/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did call them about times and it always goes right to a voicemail and they do not call backAfter two weeks they did reply to my email saying I can track my purchase online! Seriously, like I didn't already try that? I told them that is what I did and it showed no purchaseMy paypal sure shows the paymentI replied twice and have heard nothing
Final Business Response /* (4000, 9, 2015/06/02) */
We would like to come up with a positive solution for youWe sincerely apologize for all of the trouble
Please reach out to our claims department and we will have someone contact you soonI apologize again for all the frustration and confusion these orders have causedWe would like to come to a solution that we can both be happy withThank you
Final Consumer Response /* (2000, 13, 2015/06/03) */
PayPal has reversed my order and paid me back

Initial Business Response /* (1000, 5, 2015/06/11) */
Please reach out to our claims department and we will have someone contact you soonThe claims phone number is (XXX)XXX-XXXXI apologize again for all the frustration and confusion these orders have causedWe would like to come to a solution
that we can both be happy withThank you

Final Consumer Response /* (3000, 5, 2015/10/21) */
I just received an email that the phone case has been shipped and was given a DHL tracking number

Initial Business Response /* (1000, 5, 2015/06/11) */
We sincerely apologize for the problems with this order.Please reach out to our claims department at phone number (XXX)XXX-XXXXI apologize again for all the frustration and confusion these orders have causedWe would like to come to a
solution that we can both be happy withThank you
Initial Consumer Rebuttal /* (3000, 7, 2015/06/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have tried a number of times to call the number the company gave and always receive a recordingThen I went to live chat and was told to file a claimWell, I've read other complaints about this company on http://ooshirts.pissedconsumer.com/ and I refuse to wait months to get a reply to my claimI want my $refundedThe Customer Service at this company is nonexistent
Final Business Response /* (4000, 9, 2015/06/15) */
We sincerely apologize for the problems with this orderPlease reach out to our claims department they will gladly be able to assist you with any of your concerns or questions Our claims department number is XXX-XXX-XXXXW would like to come up with a solution that is positive for you Thank you
Final Consumer Response /* (4200, 11, 2015/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've been trying to get a hold of someone at this number for sometime and always get a messageI also filed a claim online last week and have heard nothingAlso replied to an email on June 11th that I got asking for a picture of the shirtSent a picture on June 11th and still have heard nothingI want a full refund of $Their Customer Service is non existent

Initial Business Response /* (1000, 5, 2015/05/26) */
I apologize for any inconvenience we may have caused you Please reach out to our claims department and we will have someone contact you soonI apologize again for all the frustration and confusion these orders have causedWe would like to
come to a solution that we can both be happy withThank you
Initial Consumer Rebuttal /* (3000, 7, 2015/05/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a notification that a product is being delivered but have not received anythingI received this notification more than days agoI have also not heard from anyone from the company regarding my issues
Final Business Response /* (4000, 9, 2015/06/02) */
Please reach out to our claims department and we will have someone contact you soonI apologize again for all the frustration and confusion these orders have causedWe would like to come to a solution that we can both be happy withThank you

Final Consumer Response /* (2000, 6, 2015/06/23) */
I did receive my t-shirts on June 20, 2015, after the company was contacted by youI never did, although, receive a reply to my emails I had submitted to them previously.I don't believe I would have ever received the shirts if not contacted by
you

Initial Business Response /* (1000, 7, 2015/07/01) */
We sincerely apologize for the issues that you have been experiencing with your orderIn order to better assist you with your problem I need some more information from youWe need to know what company you purchased your shirt from We are a
fulfillment company so your order may not be affiliated with this companyIf you could please respond back with that information it would be greatly appreciatedThank you
Initial Consumer Rebuttal /* (3000, 9, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The original website that I purchased the shirt from was funsportsgear.comAll subsequent notifications and emails came from onlineshirtorders.comI actually heard from the website a couple of weeks ago(I had believed it to be due to the inclusion of Revdex.com.) Today I received another shirt that had the right printing, but instead of it being a women's medium, it was a men's medium, even though the sticker said ladiesSo I still need the correct shirt sent to me

Initial Business Response /* (1000, 5, 2015/06/23) */
We sincerely apologize for the problems with this orderPlease reach out to our claims department and we will have someone contact you soonI apologize again for all the frustration and confusion these orders have causedWe would like to come
to a solution that we can both be happy withThank you
Initial Consumer Rebuttal /* (3000, 7, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If I cannot reach any of their other departments, then how would I have any success contacting their claims department either?
Clearly they have no intention of talking to me at all, they dont even provide a number or email for the such department
I don't trust a single word they say and I want a full refund immediately and until I see that refund reflected in my paypal account, then I will continue to pursue them for such
Final Business Response /* (4000, 9, 2015/06/25) */
We sincerely apologize for the issues that you have been having with this orderIf you could please provide me with some more information I will gladly be able to see what is going on with your orderCan you please provide your order number, address and transaction dateWe would like to come up with a solution that is beneficial for you We would like to get this issue solved as soon as possible Thank you