Online Shirt Orders

Initial Business Response /* (1000, 5, 2015/06/19) */
Please reach out to our claims department and we will have someone contact you soon. I apologize again for all the frustration and confusion these orders have caused. We would like to come to a solution that we can both be happy with. Thank...

you.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I have reach out to the claims department multiple times and they fail to respond. I requested to not be given an automated response like they have given to everyone else. I want my product or my money. That is my middle ground resolution. This is the poorest customer service I have ever received from any business. I am the customer and with all I have had to do just to receive the product I paid for they should be paying me! This is no way to treat a paying customer. You have my $68 now I want my product or my money back. You also have multiple emails from to your claims department that you have not responded to and I therefore WILL NOT BE SENDING ANOTHER ONE. Just do your job and provide the service in which you have been paid up front to provide. Thank you.
Revdex.com staff I do appreciate your help with this. It is just very frustrating when you are an honest paying customer who has been ripped off by a bunch of crooks. I apologize for being difficult and again I do appreciate all your help.
Thank you
Final Business Response /* (4000, 9, 2015/06/25) */
We sincerely apologize for any of the difficulties that you have been experiencing with your order. If you could please provide some more information pertaining to your order we can definitely find the reason as to why you haven't received it and can possibly give you a refund. Please provide your address and order number . We would like to come up with a solution that we can both me happy with . Thank you .
Final Consumer Response /* (4200, 13, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is proof that whoever is running this company and their customer service department does not care about their customers. They pay no attention to the actual complaint. If they did they would realize that all the information that is being requested is in the original comPlaint as well as the numerous emails I sent to the company. I do not need to supply the information again as all you need to do is read the details in the complaint and you will find all the information you need. It is a waste of a customers time to have to do this. It is your job to pay attention to the details. This is also proof that they do not take their complaints seriously because if they did they would be reaching out to each individual customer with a response that is tailored just to that persons complaint. Rather than responding with a generic response just to pacify your customer and the Revdex.com just so you can say you are addressing the issues try being customer focused and put some effort into doing your own job instead of expecting the customer to do it for you. Or hoping that the customer will give up and close their complaint without any positive resolution and then you have the Revdex.com off your back because the customer got tired and walked away. That's not about to happen in this case. I am an advocate for a government agency and know the importance of customer service and how to deal with people like you. Therefore I will not except your generic response to my formal complaint. Yes, this is a formal complaint and I expect for it to be treated as such. Do not respond and ask me to supply you with any further information which I have already supplied. Do your research yourself and review the complaint thoroughly as well as go back through your email system to the messages you received from me. There you will find everything you need to address my complaint efficiently and timely. Had this been dealt with appropriately in the beginning it would have saved a lot of man hours on behalf of your staff as well as the Revdex.com and saved your customer from unnecessary frustration and wasted hours addressing this with you. Set your company up correctly in the first place and it will save you a lot of money and headache in the end.
Again, as I expressed in my last response, none of the above message is directed at the Revdex.com staff as I sincerely appreciate all your efforts in trying to resolve this matter for me.

5Initial Business Response /* (1000, 5, 2015/05/28) */
We sincerely apologize for any inconvenience we may have caused you. If you could provide an order number we would be able to search for your order and see exactly what is going on with it. We have been having issues in our printing department...

causing delays with shipping . We truly apologize for this mishap . Thank you .
Initial Consumer Rebuttal /* (3000, 7, 2015/05/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
(I received an email from the company this morning. Here is my reply, with minimal editing):
I remain frustrated. You write that it is taking a "little" longer, but it has been nearly a MONTH since the initial order.
Since you knew there was a delay in the printing, your company should have proactively contacted those of us waiting for shipment instead of letting the problem silently escalate.

It took more than a week before anybody responded to my last inquiry (sent 5/21, and you responded on 5/29), and that was only after I opened a formal claim through PayPal and filed a complaint with the Revdex.com.
You can waive the shipping fee or not. It's negligible relative to the $26 price of the shirt(which is already steep). Not to mention, I already bought a different gift since this one did not arrive in time.
Delivery delays aside, this experience has been disappointing. While your response comes across as friendly, the slow response time, lack of proactive communication, and stingy restitution all reflect that customer service is not a priority at your company.
Keep the 15% discount. Instead of worrying about my future orders please focus your efforts on fixing this one.
Frankly, I'm not very enthusiastic about even proceeding with the order. Short of a much more meaningful discount or refund, I don't see a satisfactory resolution to the situation you have created.
Please let me know how your company plans to proceed.
On Fri, May 29, 2015 at 12:02 AM Online Orders Support wrote:
##- Please type your reply above this line -##
Hi there,
Thanks for reaching out! I'm so sorry about the delay - we got a lot more demand than we were expecting so we ended up having to take a little longer printing this batch.
We'll be sure to update you as soon as your tracking information is updated. We appreciate your patience during this time.
We understand how frustrating this can be. We'll actually give both 15% off your next order as well refund you shipping for your current order. As a reminder, be sure to contact our customer support when you make your purchase to have you discount applied.
Can I go ahead and start processing this for you?
Regards,
[redacted].
Final Business Response /* (4000, 15, 2015/06/03) */
We sincerely apologize for any issues that we may have caused. We have been experiencing issues with our printing system which caused many of our orders to be delayed. We would like to get this issue resolved in a positive manner for you . Please contact our claims department and they will gladly be able to assist you with any questions or concerns that you may have . Thank you . And we sincerely apologize for the issues we may have caused.
Final Consumer Response /* (4200, 17, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Company keeps responding to me with the same generic emails from [redacted].
Ironically, this morning I received another email asking for my opinion on their customer service (despite vividly describing this earlier).
The shirt is scheduled to arrive today. It is clear that all the responses are canned. So I will not waste any more time or energy on this matter.
I remain dissatisfied, and would NEVER consider doing business with this company again.
"Hi there,
We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:
How would you rate the support you received?
Good, I'm satisfied
Bad, I'm unsatisfied
Here's a reminder of what your ticket was about:
Hi there,
Thanks for reaching out! I'm so sorry about the delay - we got a lot more demand than we were expecting so we ended up having to take a little longer printing this batch.
We'll be sure to update you as soon as your tracking information is updated. We appreciate your patience during this time.
Kind Regards,
[redacted] T."

Final Consumer Response /* (2000, 15, 2015/09/11) */
Shortly after advising you of my problem, I
subsequently realized that Online Shirts never
charged me for the poorly designed shirt, so
yes, close this case.
I thank you for your assistance in this matter.

Initial Business Response /* (1000, 5, 2015/06/08) */
We sincerely apologize for any inconvenience that we may have caused. If you contact our claims department they will gladly be able to assist you with any further questions or concerns you may have . Thank you.
Initial Consumer Rebuttal /*...

(3000, 7, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They say to contact their claims department but do not provide any contact information! All I need is a telephone number.
I am curious why they can't go to my two previous emails to them and reply to those?
Final Consumer Response /* (3000, 13, 2015/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have called the customer service number several times and everytime I call I get a message that they are not available due to the large volume of inquiries. They give an email address of "[redacted]@olshirts.com" but that doesn't work.
Final Business Response /* (4000, 15, 2015/06/19) */
We sincerely apologize for the lack of communication on our part. If you could send your order number we could definitely see what is going on with your order if you have not received it by now. if you have any other questions or concerns please contact our claims department at phone number (XXX)XXX-XXXX . We apologize again for the issues with this order. Thank you.

Final Consumer Response /* (3000, 6, 2016/03/11) */
I received an email today that says they will credit the $32 but it make take 7-14 days to appear on my credit card.

Final Consumer Response /* (2000, 16, 2015/10/21) */
The company never contacted me but did recently send me the merchandise.

Initial Business Response /* (1000, 5, 2015/05/28) */
I see that you have received your shirts via USPS on 01/22/15, my hope is that they were as you requested. If there are any remaining problems please continue correspondence with our claims department, they will be better able to assist...

you.

Initial Business Response /* (1000, 5, 2015/05/26) */
We apologize for any inconvenience that we may have caused you . Checking your records with the order number provided I see that you canceled tour order. We would really like to move forward with this matter and come up with a solution . Please...

reach out to our claims department and we will have someone contact you soon. I apologize again for all the frustration and confusion these orders have caused. We would like to come to a solution that we can both be happy with. Thank you.

Initial Business Response /* (1000, 5, 2015/06/25) */
We sincerely apologize for any difficulties that you have been experiencing with your order. If you could please provide me with more information pertaining to your order it would be much appreciated. Could you please provide your order number,...

transaction date and address. We would like to come up with a solution that we can both be happy with, we just need a little bit more information to investigate what is going on . Thank you for your patience.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My order was #XXXXXX. It was placed and confirmed 3/30/15.
My address at the time was:
[redacted] St.
[redacted] XXXXX
On June 1st I notified you that I had moved to:
[redacted] St.
Apt. *
[redacted] XXXXX

Initial Business Response /* (1000, 5, 2015/06/09) */
We sincerely apologize for the problems with this order.Please reach out to our claims department and we will have someone contact you soon. I apologize again for all the frustration and confusion these orders have caused. We would like to come...

to a solution that we can both be happy with. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
THey sent an email again after I filed this complaint asking for a picture of the labels. I sent an email back with a photo attached showing the labels. I explained AGAIN how the sizing was completely off. My daughter who is a small put the 2xl on and it fit like a medium to her. I have NOT received a response back to rectify this situation after I sent the photos. As of this date 6/22/15 I have not heard anything to solve this and instructions how to proceed to receive my money back on a defective product
Final Business Response /* (4000, 10, 2015/06/25) */
We truly apologize for all of the issues that you have been experiencing with this order. If you could please send your order number and mailing address we could look up your proper order information and try to come up with a positive solution . Thank you
Final Consumer Response /* (3000, 14, 2015/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My order number is #XXXXXX. You shouldn't have to look up the order number. "[redacted]" has it. Whomever that it. Also there is a request #XXXXXX asking how my service was. They were also sent a copy of the picture of the label showing the sizes. This is going round and round and round. I contacted onlineshirts immediately and this needs to be resolved. My address is: [redacted] XXXXX. I have requested multiple times these products are defective in sizing and I'm requesting the process for a refund. I am getting rhetoric responses that are duplicated and no resolution. There is no address, no phone number no paperwork with the shipping nothing listed anywhere to send these products back with an authorization for a refund.

Final Consumer Response /* (2000, 10, 2015/09/15) */
I finally did receive my shirt so the complaint is closed. Thank you.

Initial Business Response /* (1000, 5, 2015/06/19) */
Please reach out to our claims department and we will have someone contact you soon. I apologize again for all the frustration and confusion these orders have caused. We would like to come to a solution that we can both be happy with. The number...

to our claims department is (XXX)XXX-XXXX. Thank You .

Initial Business Response /* (1000, 5, 2015/06/25) */
e apologize for any issues that you may have experienced with our company. If you could please provide more information pertaining to your order it would be appreciated. The order number that you provided is not a valid one. If you could please...

provide the correct order number and address we could resolve this issue for you .We would like to come up with a solution that we can both be happy with . Thank you .

Initial Business Response /* (1000, 5, 2015/06/01) */
We sincerely apologize for the problems with this order.Please reach out to our claims department and we will have someone contact you soon. I apologize again for all the frustration and confusion these orders have caused. We would like to come...

to a solution that we can both be happy with. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I reached out 3 times, when they finally emailed back it was shipped out is all they had advised, I still voiced my frustration and have not heard back again. Not to mention the fact that the item is not what I had expected. I am disappointed in spending $24 on this shirt that arrived short in length and very cheaply made.
Final Business Response /* (4000, 9, 2015/06/03) */
We truly apologize for any inconvenience that we may have caused you . If I could suggest speaking with one of our claims representatives they would gladly be able to assist you with any of your questions or concerns. Thank you .
Final Consumer Response /* (4200, 11, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No. I have emailed he company 4 times, no actually response from them other than the item shipped. It is a horrible product, not anything as advertised. There is NOT a phone number to reach a human being at their company. I do not accept their proposal to contact customer service!

Initial Business Response /* (1000, 5, 2015/06/03) */
We sincerely apologize for any issue that you may have experienced with our company. Since you did receive that garments we cannot issue you a 100% refund . What I would suggest is speaking with a member of our claims department and they would...

gladly be able to assist you with any of your questions or concerns. We would like to come up with the perfect solution for you. Thank you
Initial Consumer Rebuttal /* (3000, 7, 2015/06/05) */
Product took forever to be shipped and when product finally received, it was wrong colored shirt.
Order: #XXXXXX was ordered May 4th. It was finally shipped May 28th, 9 days after quoted date. I contacted 2x but never heard back when concerned with shipping. There was a payment of $28 which included shipping for a RED shirt, but when shirt received it was a dark brown.
Final Business Response /* (4000, 10, 2015/06/08) */
We sincerely apologize for any inconvenience we may have caused. Since you did receive your product we cannot issue a 100% refund. If you have any other questions or concerns you can contact our claims department and they will be able to assist you .We would like to come up with a positive solution for you .Thank You .

Initial Business Response /* (1000, 7, 2015/05/28) */
We sincerely apologize for any inconvenience that we may have caused you. If you would like to get another size I suggest speaking with our claims department and they will gladly be able to assist you . I hope we can solve this problem right...

away and come up with a positive solution . Thank you .
Initial Consumer Rebuttal /* (3000, 9, 2015/05/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the business's response because there is no contact information listed for a claims department on their website. In all of my prior interactions with this business, I have never received any indication that a claims department even exists.
I will only accept this response if the business gives me the phone number for a claims department.

Initial Business Response /* (1000, 5, 2015/06/02) */
We sincerely apologize for this mishap. We have been experiencing difficulties with our printing system which cause many orders to be pushed back . To ensure that this doesnt happen again we have taken the necessary measures such as,getting a...

new printing system , hiring new team members and incorporating two new shifts. If you have any other questions or concerns please contact or claims department and they will be glad to assist you with anything you ask . Thank you,
Initial Consumer Rebuttal /* (2000, 7, 2015/06/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/06/11) */
We sincerely apologize for the problems with this order. Please reach out to our claims department at phone number (XXX)XXX-XXXX. I apologize again for all the frustration and confusion these orders have caused. We would like to come to a...

solution that we can both be happy with. Thank you.

Initial Business Response /* (1000, 5, 2015/06/25) */
We sincerely apologize for the lack of communication on our part. If you could please give me a little more information on your order we can definitely figure out what is going on. Can you please provide me with your order number and email and i...

will be able to see what exactly is going on with your order. We would like to come up with a solution that will make you happy. Thank you for your patience.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will give them the info they requested and hopefully they can send out the shirt.
Info on my order is below:
Date: [redacted] Order: #XXXXXX