Online Shirt Orders

Initial Business Response /* (1000, 5, 2015/06/26) */
We sincerely apologize for all of the issues you have been experiencing with your orderIf you could please provide me with a little bit more information I will be able to see exactly what is going on with your orderPlease enclose your order
number,email and shipping addressWe would like to come up with a solution that we can both be happy with Thank and I apologize again for all of the confusion
Initial Consumer Rebuttal /* (3000, 7, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Order #XXXXXX
Email: ***@gmail.com
Shipping address: *** S *** *** *** wi XXXXX

Initial Business Response /* (1000, 5, 2015/05/28) */
We sincerely apologize for any inconvenience that we may have caused you Unfortunately since you did receive the garments we cannot issue out a 100% refundWhat we would like to do is to come up with a positive solution that is helpful If
you have any questions or concerns please contact our claims department and they will gladly be able to assist youThank you
Initial Consumer Rebuttal /* (3000, 7, 2015/05/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, I did receive the garment, and contacted you immediately after opening it as it was clearly smaller than the typical size 2X that was orderedI have the garment ready to be returned to youIt is of no use to me and I just want a refundI have already repeatedly contacted your company and have been given the run aroundI have retained all of the correspondence with your company, including my repeated requests for the contact information of a supervisor, which were fully ignoredYour company has failed to attempt to resolve this issue, which is why the Revdex.com has become involved
Final Business Response /* (4000, 9, 2015/06/01) */
We sincerely apologize for the problems with this order.Please reach out to our claims department and we will have someone contact you soonI apologize again for all the frustration and confusion these orders have causedWe would like to come to a solution that we can both be happy withThank you
Final Consumer Response /* (4200, 11, 2015/06/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have no way to contact your claims departmentThere is no claims department contact information on your websiteI have requested the contact information for your claims department via your customer service email on more than one occasion, and your company has refused to provide itThe most recent response to my request for the number to your claims department was responded to with the following, "Hi,
We're sorry to hear you're not happy with your experienceWe appreciate all feedback provided by our customers and I'll be sure to relay your thoughts to the team*** T." This company continues to refuse to do anything to correct this situation

Initial Business Response /* (1000, 5, 2015/05/28) */
We truly apologize for any inconvenience that we may have caused you We have been experiencing difficulties with our printing system causing many orders to be delayedI you could please send me your order id I will gladly look up your order
to see what exactly is going on with it Thank you

Initial Business Response /* (1000, 7, 2015/05/28) */
Please reach out to our claims department and we will have someone contact you soonI apologize again for all the frustration and confusion these orders have causedWe would like to come to a solution that we can both be happy withThank
you
Initial Consumer Rebuttal /* (2000, 9, 2015/06/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would like to have this issue solved amicably, how do I contact the claims department? Is there a phone number or direct e-mail address?
Final Business Response /* (4000, 15, 2015/07/01) */
We sincerely apologize for the issues that you have been experiencing with your orderIn order to better assist you with your problem I need some more information from youWe need to know what company you purchased your shirt from We are a fulfillment company so your order may not be affiliated with this companyIf you could please respond back with that information it would be greatly appreciatedThank you
Final Consumer Response /* (4200, 17, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the confirmation e-mail I received after placing my order through onlineshirtorders.com
Congratulations on your online order!
Please note that all products are made to orderYour order will be custom printed and shipped within weeks of the campaign ending
You can track your order here: http://www.onlineshirtorders.com/pages/track?email=***@yahoo.com&order_name=XXXX...⇄ /> Date: 03/30/2015, Order: #XXXXXX
Shipping address (Wrong address?)
*** ***
*** XXXXX
United States
Billing address
*** ***
*** XXXXX
United States
Quantity: - My Heart Belongs to- Heavy Duty Hoodie / S / Royal Blue for $each
Subtotal : $USD
Shipping : $USD
Total : $USD

Final Consumer Response /* (3000, 6, 2015/08/17) */
The business did end up mailing a replacement product to meHowever, the quality was still less than parThe fabric of the shirt was thin and cheap and the ink printing is already fadingI'd still like a full refund and would gladly return
the productHowever, the company never provided that optionThey did end up responding to my initial email complaint over two weeks after I sent it but the untimeliness of their response was still unprofessional

Initial Business Response /* (1000, 5, 2015/06/01) */
We sincerely apologize for the problems with this order.Please reach out to our claims department and we will have someone contact you soonI apologize again for all the frustration and confusion these orders have causedWe would like to come
to a solution that we can both be happy withThank you
Initial Consumer Rebuttal /* (3000, 7, 2015/06/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The first problem with the company's response is that they say to contact their claims department, but don't say how to do thatI have called X-XXX-XXX-XXXX at all hours of the day and night and on weekdays and weekendsEvery single time I have called it rings once and a recorded message says that no support agents are available to take my callI leave a message and no one has called me backThis is the phone number that is associated with the $charge on my credit card from March 28th
I have filled out the "contact us" form on their website many times and haven't been contacted to answer any of my questions that I have left on that form
I have replied to the original emails I got from the company with the shipping number that never workedThe only response I got (after many emails) is that they had refunded my credit card $I don't understand how refunding me $for a shirt that I paid $for and have not received is a solution
The second problem with their response is that they have refunded my credit card only $This is the shipping charge for a t-shirt THAT NEVER HAS ARRIVEDThey still owe me $or a t-shirt
The only solution that I can be happy with is for them to not steal $from me
I want a specific response from the companyI do not want a generic response saying that they are sorry for the frustrationI want a response that directly tells me what they are going to do to solve this problemThe only two logical solutions are to refund my $or to send me the shirt that I orderedNo other response makes sense
I do not want a response with no details in itThat is how all of their correspondence to me has beenI would email and ask for a new shipping number or ask for when it will arrive or ask if they are out of stockEvery single time they responded (which would take a while and their wouldn't be a response to every email) is that they were sorryBut they wouldn't actually answer the question that I asked in my email
I do not want a response saying to contact them, but with no details on how to do thatI have tried every time zone to call themThey have my contact informationContact me!
I also want some assurance that after they have refunded my credit card that they have destroyed that informationBy now, they have shown that they are a company that can not be trusted
In summary, I ordered a shirt on March 28th and was charged $I got an email with a bogus tracking number for shippingI've been complaining to them ever since via email, the contact us form on their website, and on the phone number I found for them my credit card statementThey will respond only vaguely via emailI have been refunded $4.00, but I paid $for a shirtI want the shirt or a full refund
Final Business Response /* (4000, 9, 2015/06/15) */
We sincerely apologize for the inconvenienceIf you could please provide us with your order number we would definitely be able to look into this case more thoroughly The number to our claims department is XXX-XXX-XXXX They will also be able to assist you with any other concerns you may have .Thank you

Initial Business Response /* (1000, 6, 2015/05/28) */
We sincerely apologize for the inconvenienceIn order to see exactly what is going on what your orderWE do need your order number to see exactly what is going on If you have any other questions or concerns please contact our claims
department and they will be happy to assist you Thank you
Initial Consumer Rebuttal /* (3000, 8, 2015/05/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have sent numerous emails to the only contact information you provide on your website!! In the emails I have replied with all the information you have asked for!! You have asked me to provide you with the shipping address I have gave it to you several times!! I would just like my money back being how it's been almost months and I have not received my shirt that I ordered and paid for!!!

Initial Business Response /* (1000, 5, 2015/05/26) */
I apologize for any inconvenience we may have caused you Please reach out to our claims department and we will have someone contact you soonI apologize again for all the frustration and confusion these orders have causedWe would like to
come to a solution that we can both be happy withThank you
Initial Consumer Rebuttal /* (2000, 8, 2015/05/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your responseThe day after filing my complaint (a month after placing my order and never receiving a reciept or proper communication from the company) I recieved shipping notificationMy product arrived today! I will not do business with this company again, but I am pleased to have my product

Final Consumer Response /* (3000, 15, 2015/12/15) */
Thank you for your assistanceI am pleased to report that a couple of weeks following my complaint, I received notice from the company that my order was shippedI have now received it, and it is fineThanks, again

Final Consumer Response /* (2000, 14, 2015/11/04) */
Good Morning,
Thank you for your responseThe company had told me if I hadn't received my shirt by the 45th day it would be refundedAfter numerous emails and the threat of pursuing legal action on the 44th day I received my shirtI would
like my complaint to stand as it was not communicated by them at all that the shirt would be so delayed
Thank you
***

Initial Business Response /* (1000, 5, 2015/06/11) */
I see that you have received your shirts via USPS on 03/16/15, my hope is that they were as you requestedIf there are any remaining problems please continue correspondence with our claims department (XXX)XXX-XXXX, they will be better able to
assist you
Initial Consumer Rebuttal /* (3000, 7, 2015/06/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This order was placed on May so your response that I received the order 3/16/is ridiculousThe shipping information only shows a shipping label created on 6/2/Interesting that the only way to receive a response from your company is to contact the Revdex.comAgain, your response is invalidI want my refund

Initial Business Response /* (1000, 5, 2015/06/25) */
We truly apologize for all of the issues that you have been experiencing with these ordersIf you could please send me a little more information in regards to your order it would be greatly appreciatedIf you could send me your order number
and email address I can definitely be able to see what the delay is Thank you for your patience and cooperation Thank you
Initial Consumer Rebuttal /* (3000, 7, 2015/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have tried to contact this company multiple times with no response, there is no way to get a hold of themI have already filed a dispute against them with my bank and Did the necessary steps to ensure nothing further happens.I just wanted to report them before this happens to anyone else
Final Business Response /* (4000, 9, 2015/06/29) */
We apologize again for the difficulties that you have been having with your orderIf you could please provide me with your order number I will be able to see exactly what is going on with your order and we can find a solution to this issue for youThank you for your patience
Final Consumer Response /* (4200, 11, 2015/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am done with this buisinessI was able to get the money refunded with my bank and got a new card so another scam does not occur

Initial Business Response /* (1000, 5, 2015/06/19) */
We sincerely apologize for the problems with this orderWe did have a printer defect which caused us to need to reorder more blank garments, which pushed your delivery date backPlease reach out to our claims department and we will have
someone contact you soonI apologize again for all the frustration and confusion these orders have causedWe would like to come to a solution that we can both be happy withThank you
(XXX)XXX-XXXX

Initial Business Response /* (1000, 5, 2015/07/01) */
We sincerely apologize for the issues that you have been experiencing with your order. In order to better assist you with your problem I need some more information from you. We need to know what company you purchased your shirt from . We are a...

fulfillment company so your order may not be affiliated with this company. If you could please respond back with that information it would be greatly appreciated. Thank you
Initial Consumer Rebuttal /* (3000, 7, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I placed my orde4 from onlinetshirtorders.com. I clicked on a Facebook link and that's the site it took me to.

Initial Business Response /* (1000, 7, 2015/05/28) */
Please reach out to our claims department and we will have someone contact you soon. I apologize again for all the frustration and confusion these orders have caused. We would like to come to a solution that we can both be happy with. Thank...

you.
Initial Consumer Rebuttal /* (3000, 9, 2015/05/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received the shirts 5 weeks after I placed the order. They were in bad packaging and poorly made. I still want a refund.
Final Business Response /* (4000, 11, 2015/06/02) */
We truly apologize for this mishap. If you have any other questions or concerns please contact our claims department and they will gladly be able to assist you with any requests. Thank you.
Final Consumer Response /* (4200, 15, 2015/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Nothing is getting solved here. All the business is doing is replying with the same thing every time. I want a refund. I want this to be solved.

Initial Business Response /* (1000, 6, 2015/07/01) */
We sincerely apologize for the issues that you have been experiencing with your order. In order to better assist you with your problem I need some more information from you. We need to know what company you purchased your shirt from . We are a...

fulfillment company so your order may not be affiliated with this company. If you could please respond back with that information it would be greatly appreciated. Thank you.
Initial Consumer Rebuttal /* (3000, 8, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The confirmation email I received was from [redacted]@onlineshirtorders.com via shopify.com. Order number provided: #XXXXXX.
If it is possible to submit an image, I can send a screenshot of my order and confirmation email.
As previously stated, I was notified my order was delivered but the package never arrived. I am requesting a full refund.

Initial Business Response /* (1000, 5, 2015/06/26) */
We sincerely apologize for the issues that you have been experiencing with your order. We would like to find out as much information as possible so that we can come up with a solution that we can both be happy with . If you could please provide...

your order number,email and transaction date we will be able to find out exactly what is going on with your order. Thank you for you patience.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I sent the information they requested in the original complaint. I would like them to return my $32 to my bank account and no longer wish to have the product delivered. It has been two months and I just want to forget about this matter. The information they requested is again repeated here:
I ordered a Beyond Obsessed Blackhawks tank top from this website on May 1st, 2015 and was told it would ship 5/19/15 at the latest. I have emailed them twice through their website, as there is no other way to contact them, and have not sent me back any answers. They took the $32 from my bank account on May 4th, 2015. My order number is XXXXXX. Email Address is [redacted]@comcast.net
Final Business Response /* (4000, 9, 2015/07/01) */
We sincerely apologize for the issues that you have been experiencing with your order. In order to better assist you with your problem I need some more information from you. We need to know what company you purchased your shirt from . We are a fulfillment company so your order may not be affiliated with this company. If you could please respond back with that information it would be greatly appreciated. Thank you

Initial Business Response /* (1000, 5, 2015/06/03) */
We sincerely apologize for any inconvenience that you may have experienced. We would like to make sure that your order gets processed and sent to you. If you call a member of our sales team and provide them with a order number they will...

definitely be able to assist you . We would like to come up with a positive solution for this issue. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My package did finally arrive but "magically" was only sent AFTER I contacted the Revdex.com. Their customer service sent me a generic email stating that my package was sent so pretty much case closed.
I am further offended by this response. No apology for having to wait a month for one tshirt, no apology for having the 2 email inquiries I sent to the company being ignored, nothing but an oh well here you go. Completely rude and a great reflecting on the business itself, in my opinion.
The product I received is in great condition and good quality but based on customer service alone I am VERY dissatisfied and will not be buying from this company again and will not recommend them to anyone. Issue not resolved.
Final Business Response /* (4000, 9, 2015/06/19) */
We truly apologize for the late shipping and all of the problems that you have experienced with our company. I am glad to see that you did receive your product. The lack of customer service is due to our company being short staffed. Since then we have taken the necessary steps to make your company thrive. Such as, hiring many more customer service representatives, installing new printing systems and more production workers. We sincerely apologize again . If you have any other questions or concerns please contact our claims department and they will gladly be able to assist you . Thank you .

Final Consumer Response /* (2000, 15, 2016/01/12) */
The purchase was shipped to me 3 weeks late. Too late for me to use but at least I received it. Thank you for your help.

Initial Business Response /* (1000, 5, 2015/06/01) */
We truly apologize for any issues that you have been experiencing with your order. I did try to look up your order to see what was going on and it seems that you may have given the wrong order number. If you contact customer service and provide...

them with the order number they will definitely be able to see if your order was shipped or not . We would like to come up with a result at the end of the day will make everyone happy. If you have any other questions or concerns feel free to write back or reach out to our claims department. Thank you.