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Online Stores Inc. Reviews (88)

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have sent out a replacement part for the broken bracketI am not able to give a full refund because the rest of the item was not damagedWith the new bracket they will be able to use the flag pole again

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me IF they send me the three Poland flags and NOT the Grenada flags again The supervisor said they sent the right ones but you can see by my first picture all shipments were NOT Poland flagsSo yes to me that was calling me a liar I went online again to find out where to buy these flags and came across The *** ***Guess what? It's actually Online Store with just another nameGeez I wonder why that is????thank you for your help in this matterI will let you know what flag arrives at my door!!
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and it is satisfactory.*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The customer
placed an online order on 6/late and address is showing as
*** *** *** *** *** *** *** *** *** ***
Our system did change it some to read
*** *** *** *
The order came in and the item was out of stock the auto email was sent out on 6/and the customer called in on 6/asking to sub. The rep put the request in on 6/and the sub was done on 7/and the order was shipped out on 7/2. The order would not have even been delivered at this point it was still in transitI do show a military discount of $was applied at the time the order was placedHowever the quantity discount did not applyThis was our errorI will be more than happy to correct this mistakeThe problem is the customer has already filed a charge back with *** ***This would have to be reversed in order for me to issue a creditOtherwise he would be refunded twice
Thanks
%

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. The company's website is NOT clear on its shipping policies in relation to their free shipping promotionI have returned the items and requested a full refundCompany has not offered to waive restocking fee.Regards,*** ***

We have refunded the customer $

The customer was notified on 9/that the item was discontinued by the manufacturer. On 9/the transaction was voidedThe customer called back on 9/and was angry because he could not get the itemThe customer was offered a substitution but declinedThe customer was not charged an
authorization was given for the transaction and the transaction was voided the same dayWe were not trying to mislead anyone the item was discontinued and no longer available

I have looked into this complaint and the customer was advised as to why she did not get a full refund on 11/24/Our return policy clearly states the chargesPlease see below.GENERAL RETURN POLICY:Most products sold by Onlinestores.com qualify for free exchange or replacement within days
from the date your order ships. Please visit our Online Returns Center to process your returnThe product must be in its original condition, unused and in its original packagingIf we do not receive your return in its original condition, a service charge of $will be deducted from your refundReturns other than for exchange or replacement will be assessed a fee of $which will be deducted from your refundWe do not refund any shipping charges. This policy applies for domestic orders only.We do not accept returns or exchanges for any products after days from the date your order ships, EXCEPT Super Tough Brand and Valley Forge Koralex II American flags.If you would like assistance in returning an item, please contact our customer service department at ###-###-#### or email us at [email protected] will be happy to walk you through the return process.Clearance items are not eligible for return.As a courtesy I have refunded the $

This order was placed online by the customer on June This is a SaturdayThe shipping method that the customer chose was economy shippingOur website clearly states that economy shipping takes 1-business days to process and up to days to deliverJune 24th would be the 2nd processing
day. The business days to deliver excluding the 4th would be July 10thSo by my calculations the package is arriving earlyI would be glad to refund the customer and Tina never told the customer that he would not get his money backWhat she told the customer was that she could not refund something that was in transitOnce the product is returned by the customer he will receive the refundThis was by no means any fault of Online Stores IncWe only shipped the product the way the customer instructed us toIt is not our policy to give a refund without having the returned merchandiseI have refunded the customer

This customer NEVER notified us that he received the wrong item until todayHe also sent the glasses back without letting us know they were coming backIf he would have called we would have told him not to spend $to return a $itemAgain if he would have notified us we would have told him
to keep them for free and we would resend him the correct pair outWe are not hipocrites or hard to deal withThe issue is we cannot help solve a problem if we are not notifiedThe glasses were sent out today and the customer was told this todayI will refund the $shippingBelow is a copy of all email dialogue todayAs you can see the customer never gave us a chance to resolve this issue. From: Online Stores Inc - *** *** To: *** ** *** Sent: Thursday, February 5, 11:AM Subject: Re: Order delivery inquiry from *** customer *** ** *** (Order: ***-5493862) Order ID ***-5493862:of Jackson Safety Cudas VYellow Black Polycarbonate Standard Safety Glasses - % UV Protection - Wrap Around Frame - [PRICE is per EACH] [ASIN: B0048GZ5F2] ------------- Begin message ------------- I apologize that you feel this wayWe fully intend to correct this for you, as I have stated in the previous email to youI asked if you still needed the glasses, so I could reship those for you I don't show any record, prior to today, of you indicating that you received the incorrect product, only of you missing one, due to a partial shipment that the company did, which was at no additional costAt no time did we request that you ship this incorrect product backIf we would have been advised, we would have resolved this without receiving the product back I have set up an expedited reshipment for you already, however, if you decide you do not want this product, please adviseI cannot ensure to cancel the reshipment, however, I would have no problem with refunding you for the item anyways I do wish you would have given us the chance to correct this error for you, before becoming so frustrated with our company. --- Original message --- it would have been nice to have received the original glasses that I orderedSince you obviously have no intention of fulfilling the original order correctly, nor refunding the shipping cost for something that was YOUR fault, I am inclined to take this to another levelMaybe prevent you from doing business via ***I will certainly alert all people that I can about this transaction, via social media as wellYou should be out of business; I have had wrong items shipped before, lost and the host has replaced/corrected the oversite/error, free of chargeYour company is corrupt and I will report this to the proper authorities as to your practicesIt is a shame I am not an attorney...even if you now correct the problem by sending me the correct glasses that were originally ordered, I am still out bucksPitiful on your part. Have a great day!*** *[e-mail address removed]###-###-#### From: Online Stores Inc - *** Marketplace To: *** ** *** Sent: Thursday, February 5, 9:AM Subject: RE: Order delivery inquiry from *** customer *** ** *** (Order: ***-5493862) Order ID ***-5493862:of Jackson Safety Cudas VYellow Black Polycarbonate Standard Safety Glasses - % UV Protection - Wrap Around Frame - [PRICE is per EACH] [ASIN: B0048GZ5F2]

I am sorry for the inconvenience that this has caused. Unfortunately these boots are on manufacturer backorder until March 22. I will be happy to refund the customer for the boots. Please keep in mind that the manufacture date is what we were given by them. They do at times change the dates without...

notice. Below is a copy of the email that was sent to the customer.As a follow up to your [redacted] Boots exchange.  [redacted] has advised us the boots are on a manufacturer backorder until Mid March.  We are holding the order and will have shipped to you as soon as they are available.  We sincerely apologize for the inconvenience.Customer ServiceOnline Stores, Inc.###-###-####[redacted]

I said the first time I replied that the customer can return the item at no additional charge. The customer is stating that we did not make the offer to waive the fee and I clearly did. Please see the response below. Please advise the customer to read the entire response again. It is written in the last sentence.Our website clearly states that that free shipping is economy shipping and takes 2-3 days to process and up to 10 days to deliver. The customer does have the option to chose another method at checkout if desired. However I tracked this package and it is at the local post office for delivery. Below is the tracking information.12/23/2014 - Tuesday 6:21 amAt U.S. Postal Service facility[redacted]Arrived at local Post Office - Allow one to two additional days for delivery3:32 amIn transit[redacted]In transit to local Post Office - Allow two to three additional days for deliveryIf the customer does not want the package she may return it without any additional charges.

This customer was refunded on 4/6/15.Thank you

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thanks so much for your help!!!
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Despite them not doing as I asked or as they agreed. They were to send me a replacement, but failed over and over and...

over again to do so. Terrible company with terrible quality and customer service. I'll never use them again and think they need an investigation of their customer service skills. Especially if Revdex.com is on their website. 
Regards,
[redacted]

I will re ship these flags one more time. We by no means are calling the customer a liar that was not the intent. I personally checked the location in the warehouse and they are Poland flags. I refunded the order because of the problems it was causing the customer. The order will go out today.Tell...

us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
The main two issues I raised with this company were:
1) The address they shipped my order to is not the address I supplied. As previously noted, the military mailing system is very strict and any mistake in address is likely to delay delivery or result in a package being returned to sender. Since I needed my order here by a certain date I could not run the risk of the order being delayed or sent back and went ahead and placed an order with a different company. I initially gave Online Stores a chance to correct their mistake by writing to their customer support and explaining their error within minutes of notification that my items had been shipped. The response they sent me (as outlined in my original complaint) is that they shipped the order to the address I supplied (this is not true) and that if I wanted it shipped elsewhere I would have to place a new order. Now a week has passed and they are admitting that they shipped it to the wrong address but make no offer of shipping out an order to the address I actually supplied. Moreover, even if they sent it out today to the correct address, it would arrive too late for me to use.
2) Online Stores overcharged me. I find it very suspicious that I placed an order for a respected brand name American-made flag, was told it was out of stock and asked if I would accept the generic Chinese-made equivalent and then was charged more than the representative quoted me on the phone and my receipt was conveniently not sent to me (before I asked for it a second time). All that aside, in the same e-mail where I informed Online Stores that they had shipped my order to the wrong address, I also pointed out to them that they had overcharged me by not factoring in my discounts. Their response was that I was not overcharged and that no credit was due. Only after filing a complaint with the Revdex.com (and the dispute with my credit card company) did Online Stores respond that I had been overcharged and that they had made a mistake.
I outlined very clearly in my e-mail to Online Stores that they had shipped my items to the wrong place and overcharged me. I gave them a chance to fix it by crediting me the difference and sending me a new package to the correct address. Their response was to tell me that they made no mistake on either account. Only after getting their attention with this Revdex.com complaint have they now changed their tune and admitted that they were wrong on both accounts. However, their solution of simply crediting me the difference in price to what I should have been charged to begin with is too little, too late. Online Stores is assuming that their package is actually going to make it here despite having the wrong address on it. I'm not optimistic that will be the case, and if I waited to see if that actually happens, it would be too late to rectify when their package doesn't show up. What should have happened was Online Stores should have immediately offered to ship out a new package under the assumption that the first one would be returned to sender, and if by some miracle it made it to me I would have happily sent it back to them. Instead, they denied their error and missed the opportunity to make it right. Similarly, Online Stores should have caught their error in overcharging me when I brought it to their attention instead of replying with "there is no credit due for this order." Ultimately, Online Stores bears the responsibility for both of its mistakes and its total lack of customer service in their ill-conceived response to my e-mail. The window for an easy fix of shipping out another package or crediting my account for the difference has passed. At this point Online Stores needs to credit my account for the full amount of the order which they charged me for.
Additionally, Revdex.com please remove all reference to my name and my address (specifically my military shipping address) before posting this complaint (and Online Stores' response) to your website. It's very important that it not be made publically available. Thank you in advance for your understanding.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have checked the business website again this morning and once again, note that the items have not all shipped. Today the website shows that two of the 5 items have shipped but the others, including the one I wish to return has not shipped and is "processing"  I recognize that locating that item may take some effort, but I feel in the interest of customer service and satisfaction, the company should make an effort to locate and remove the item from shipping or in the alternative offer to reimburse my expense in returning it. 
Regards,
[redacted]

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Description: FLAGS & BANNERS, GIFT BASKETS & PARCELS, INTERNET SHOPPING, WHOLESALERS & DISTRIBUTORS, BABY CARRIAGES & STROLLERS, COFFEE & TEA, FLAG POLES

Address: 1000 Westinghouse Dr  Ste 1, New Stanton, Pennsylvania, United States, 15672

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