Online Stores Inc.

Review: Dishonest, My purchased promised 100% satisfaction,it was not clearly described, product was garbage so I sent it back, they kept the product an my money. I tried to get it resolved but ended up loosing my money and the product(which was junk).Desired Settlement: They should not ask for returns if they are not going to send the money back, then keep the product. And, they should not promise 100% Satisfaction - 100% of the time, it should say not returns allowed. And, I would like to get my money back just on principle, even though it was not much.

Business

Response:

I have received the above referenced complaint that you received from Mr. [redacted] regarding and order he placed on our Discount Safety Gear Store for Prescription Safety Glasses.

The customer placed the order on Apr. 6, 2013 and faxed in a copy of his prescription for customized inserts. The order shipped out on Apr 15th, was delivered to the customer and then received back in our warehouse as a return on Apr. 25th.

We tried contacting the customer several times by phone and email to determine the reason for the return as nothing was included in the package. Our website indicates that prescription inserts are Non-returnable. However, we followed up with the customer because wanted to know if there was an issue with the prescription that needed to be addressed with the optometrist, if the lenses were damaged or what the issue was so we could resolve any issues.

The customer called in on Apr. 26th and spoke to one of our reps who offered to re-do the lenses or issue a credit for the order (less the cost of the prescription inserts, as they are not returnable) but the customer hung up before a resolution was reached and then filed a chargeback with his credit card company.

We sell quality merchandise and provide outstanding service to our customers. We sell hundreds of pairs of prescription safety glasses every day. If the customer is unsatisfied with his order, we would like the opportunity to make it right.

We have again reached out to the customer in an attempt to offer a refund but we have not received a return call.

We will continue to try and reach the customer to reach a resolution. Any help you are able to provide would be appreciated. Please do not hesitate to contact me directly with any additional questions or information. I thank you for your time and attention to this matter. I appreciate your efforts and wish you a pleasant day.

Respectfully,

Consumer

Response:

I ordered 6 pairs of jeans all the same size wondered why they didn't fit the same lay them all out measured the length and the waist they are all different one pair is literally three inches shorter than the others the company will not do anything about it because the items have been washed and the tags have been

I ordered some tea on line from the English Tea Store about a month ago. English Tea Store is a member of "Online Stores Inc. Ever since, I have gotten emails from both the English Tea Store along with other members of this Online Stores Inc. member businesses. I cannot get unsubscribed from receiving advertisement emails which is quite annoying. I will never again buy tea from this company and I warn other purchasers that they will get hundreds of emails from Online Stores Inc. should they purchase a single item from this business and other businesses from Online Stores.

I found out the hard way that this company has a 30-day return policy. I guess I should have read the "fine print"...but who has a 30-day return policy these days?! I had ordered an item which was "available for shipping" on their website. It then amazingly became backordered. I then ordered another item hoping to get it sooner. It too was "available for shipping", but was backordered once I placed the order. Both items ended up arriving about the same time. Both items were quality items and I kept both so that my daughter could choose which she liked best.

The event for which I bought the items was more than 30 days away from the purchase date so had I known their policy I would never have bought the items from them. When I went online to print the return label I learned about the 30-day return policy. In all fairness they did offer to let me return it for a store credit, but the item I was returning was quite expensive and I would have rather had the purchase price returned.

I just wish that businesses would state their return policy (especially if it is as radical as theirs is) in a prominent place on their website during checkout and again on the receipt sent with the items purchased. I do not shop on-line that often but the stores I have purchased from offer a more lenient return policy so I never dreamed theirs would be so different.

They have lost me as a customer, but I am now a wiser on-line shopper. I WILL check return policies before purchasing!

Review: I ordered a set of yellow lens, black frame safety glasses, qty.: 3, through the [redacted] website. They shipped two sets. I contacted them and they said the third set was on the way (was actually shipped 3 days after the response - January 28, 2015). I received a pair of clear lens safety glasses. I followed the return instructions on the [redacted] website to return the glasses for a $6.99 refund. I sent them back on January 4th and paid $5 for the return shipping. I contacted the company and asked for a $5 refund, as well as the $6.99 for the wrong set of glasses that had been sent back - why should I have to pay for something that was not my fault? They said sorry for problem; they said that they believed that I shouldn't have paid to ship the product back. Now how am I supposed to return the wrong item, either get the correct tiem or receive a refund, if I do not send the original pair back? They are hypocrites.Desired Settlement: I want the original $6.99 (for the returned glasses) and the $5.00 for the shipping costs (this was not my fault - they shipped the wrong item) - $11.99 total.

Business

Response:

This customer NEVER notified us that he received the wrong item until today. He also sent the glasses back without letting us know they were coming back. If he would have called we would have told him not to spend $5 to return a $11.99 item. Again if he would have notified us we would have told him to keep them for free and we would resend him the correct pair out. We are not hipocrites or hard to deal with. The issue is we cannot help solve a problem if we are not notified. The glasses were sent out today and the customer was told this today. I will refund the $5 shipping. Below is a copy of all email dialogue today. As you can see the customer never gave us a chance to resolve this issue. From: Online Stores Inc - [redacted] <[e-mail address removed]> To: [redacted] <[e-mail address removed]> Sent: Thursday, February 5, 2015 11:30 AM Subject: Re: Order delivery inquiry from [redacted] customer [redacted] (Order: [redacted]-5493862) Order ID [redacted]-5493862:3 of Jackson Safety Cudas V50 Yellow Black Polycarbonate Standard Safety Glasses - 99.9 % UV Protection - Wrap Around Frame - 14469 [PRICE is per EACH] [ASIN: B0048GZ5F2] ------------- Begin message ------------- I apologize that you feel this way. We fully intend to correct this for you, as I have stated in the previous email to you. I asked if you still needed the glasses, so I could reship those for you. I don't show any record, prior to today, of you indicating that you received the incorrect product, only of you missing one, due to a partial shipment that the company did, which was at no additional cost. At no time did we request that you ship this incorrect product back. If we would have been advised, we would have resolved this without receiving the product back. I have set up an expedited reshipment for you already, however, if you decide you do not want this product, please advise. I cannot ensure to cancel the reshipment, however, I would have no problem with refunding you for the item anyways. I do wish you would have given us the chance to correct this error for you, before becoming so frustrated with our company. --- Original message --- it would have been nice to have received the original glasses that I ordered. Since you obviously have no intention of fulfilling the original order correctly, nor refunding the shipping cost for something that was YOUR fault, I am inclined to take this to another level. Maybe prevent you from doing business via [redacted]. I will certainly alert all people that I can about this transaction, via social media as well. You should be out of business; I have had wrong items shipped before, lost and the host has replaced/corrected the oversite/error, free of charge. Your company is corrupt and I will report this to the proper authorities as to your practices. It is a shame I am not an attorney...even if you now correct the problem by sending me the correct glasses that were originally ordered, I am still out 5 bucks. Pitiful on your part. Have a great day![redacted]. [e-mail address removed]###-###-#### From: Online Stores Inc - [redacted] Marketplace <[e-mail address removed]> To: [redacted] <[e-mail address removed]> Sent: Thursday, February 5, 2015 9:25 AM Subject: RE: Order delivery inquiry from [redacted] customer [redacted] (Order: [redacted]-5493862) Order ID [redacted]-5493862:3 of Jackson Safety Cudas V50 Yellow Black Polycarbonate Standard Safety Glasses - 99.9 % UV Protection - Wrap Around Frame - 14469 [PRICE is per EACH] [ASIN: B0048GZ5F2]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received the $5.00 + a pair of yellow lens glasses - thank you. However, I wish to attach the following passage that was 'left out' of the conversations that will provide a better insight as to the character of this company:Good afternoon:I just received the feedback from the Revdex.com in Pittsburgh. Included in the response is your resolution (new glasses and $5.00 refund for the shipping - thank you) was the conversation (e-mails) that took place, mostly today. You stated that you had no prior knowledge of any issue until today. I am attaching this portion of the conversation that occurred on Jan 30th. It was conveniently left out and will be added to the response that I give to the Revdex.com. [redacted]-5493862...You sent me the wrong glasses. These are clear, not yellow. I want my $6.99 returned to my [redacted] account and if you want your glasses back, please provide me with shipping instructions (prepaid of course) and I will gladly send them back. I received the first two pair of yellow lens, black frame glasses on the 22nd of Jan. Order ID [redacted]-5493862: 3 of Jackson Safety Cudas V50 Yellow Black Polycarbonate Standard Safety Glasses - 99.9 % UV Protection - Wrap Around Frame - 14469 [PRICE is per EACH] [ASIN: B0048GZ5F2] ------------- Begin message ------------- Hello The other pair is on the way. --- Original message --- Order ID [redacted]-5493862: 3 of Jackson Safety Cudas V50 Yellow Black Polycarbonate Standard Safety Glasses - 99.9 % UV Protection - Wrap Around Frame - 14469 [PRICE is per EACH] [ASIN: B0048GZ5F2] ------------- Begin message ------------- I received one box with two pairs of glasses. Where is the other box/pair?" As you can see, the conversation from the 23rd of Jan is also in there, but not this new one!! If you are going to throw me under the bus, please have all of your facts together; I do. I was very polite and cordial until you stated that you had no knowledge of any other contact. I will wait for the refund and the glasses to arrive and at that time I will resolve the issue with the Revdex.com.

Regards, [redacted]

Review: 2-14-15 ordered boots told thyt would ship in 5 - 7 days. after 7 days called and was told boots were backordered unti lmay 2015. I told them to cancel the order. the day after I cancelled order they charged my debit card for 99.65. I have called 3 times since to be sure order was cancelled any my card was credited with 99.65 why did they charge my card when they claimed card would not be charged until order shipped. why did they charge my card the day after I cancelled order and they sent me a cancellation email. on mondat 3-30 they sent me email indicating they cancelled and debit card would be credited and to give it 2 - 3 days. 4-3-15 bank has no record that the debit card was credited.

This company is dishonest. I do not want any product from this companyDesired Settlement: give me my money back stop sending me advertising to my email indicating I get 5 % off my next order. Please refund my money and do not correspond with me in any way.

Business

Response:

This customer was refunded on 4/6/15.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. On-line order 3-14-15 Saturday. Online indicated item would ship in 5 – 7 business days and credit card would not be charged until product shipper. Waited until 3 -24 7 business days,. Called customer service told that item was back ordered until mid May 2015. On 3-24 told them to cancel order and customer service person sent me email confirming cancel. The next day 3-25-14 my debit card was charged the 96.00 dollars even though I received email that order was cancelled and they had shipped the item but did charge my card. Called and spoke to customer service 3 times and each time was told order was cancelled and that they would refund my debit card and that might take a few days. I filed claim with Revdex.com and was called by customer service and told refund would take a few days. This company charged my debit card after cancelling my order. This company charged my credit card and had NOT shipped the product. It took several calls to customer service, at least 30 days, and a claim file to the Revdex.com to resolve this problem Very bad experience and considering the time, the multiple calls and speaking to customer service, and having to file a Revdex.com claim I would advise all to avoid doing business with this company. They displayed bad business ethics and were unable to provide a timely and honest resolution to this problem until the Revdex.com claim

Review: I purchased an item from Online stores Inc, through [redacted].com. I was shipped the incorrect item. I followed the return procedure as outlined on [redacted] and mailed the product back immediately on March 4th at my cost of $7.05. (I have a receipt) I was then contacted later in the day on March 4th by Online Stores stating that they would send me a prepaid return label but that if I had already returned the item, I could not be refunded for my shipping costs. ( I received an incorrect refund on March 13th, which I have in dispute with my credit card company) I finally did receive the prepaid label on March 14th nine days later. (I have the unopened envelope) I dispute that Online Stores is unable to refund my cost for shipping back a product.....a product that was shipped to me due to their error, and that I in good faith returned to them in 3 days so that it could be sold again. If I had waited 9 days for the label, and then had to wait 9 days for a refund, it would have been more than 2 weeks before I could recover my funds to buy the correct product somewhere else. I feel this is unreasonable.Desired Settlement: I only ask that I be compensated in the form of a cash refund/refund to my credit card for my return shipping costs of $7.05 on an item that was shipped to me in error.

Business

Response:

The customer was refunded for the full amount of the purchase. I am unable to refund for more than the customer was charged. Thanks

Review: Did not send product ordered, did not refund money for order, will not respond to any communicationDesired Settlement: Refund of order

Business

Response:

The customer has been refunded $63.03. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.