OnlineAutoParts.com

Complaint: [redacted] I am rejecting this response because: Selling faulty parts and not covering the mechanic fee to install and then uninstall them is the issue at hand This has not been resolved Sincerely, [redacted] ***

This customer placed an order over our site for an item that was listed incorrectlyWe did respond to the customers complaint immediately and the remainder of the order was indeed shipped in error before a resolution had been agreed upon for the offending itemWe have already offered the customer a complete refund including shipping both waysWe do our best to list products correctly but errors occur and we did our best to resolve the issue in good faithMy response to the customer: Hello ,I completely understand your frustrationI have set up a no cost return and you will receive a shipping label to send the item backThe representative that you spoke with sent the issue report to the catalog team but it can take time for those issues to be resolved on the siteI have set up a $site credit for you should you decide to give us another shotListing issues on the site are extremely uncommon and I hope that you find it in your heart to forgive us for the issueThank you for choosing [redacted] We have already credited the customer for the miss priced item and we will credit the customer in full once the return is receivedIf there is any further need of assistance please contact me directly [redacted] ***

Hello, Thank you for contacting eEurparts.comI am very sorry to hear of the issueThe item is outside of the warranty period of one yearIf the customer would be willing to remove the item from the car and bring it to our [redacted] location, minutes from [redacted] , I would be happy to inspect the item and contact Saab, the manufacturer, and see if they will warranty the item outside the one year time frameThere are two areas on that original equipment hose that are prone to leaking due to incorrect tighteningPlease be sure to check those two locations for leaks before removal from the vehiclePlease let me know if there is anything else we can do for you and have a great dayThank you for choosing wwwe.Europarts.com Regards, Dean B [redacted] ###-###-#### [redacted]

Hello, The order was placed over our web site with no interaction from our customer service team [redacted] remotes can be programmed at any dealer or independent tech with the proper hardwareThat information is listed with the product at the time of purchaseThe remote is still in your possession and you can still use itJust bring it to your local dealer or certified [redacted] tech for programmingI am sorry that you did not understand what you were ordering but you did receive the product and it can not be returned as it is a special order product and coded to your car from ***

Hello Mr [redacted] , You and your technician called our customer service department seeking technical assistance that we do not supply or advertise You are stating that you want us to warranty a product that you have installed in your car and have no intention of returningThat falls well outside of any warranty listed on our websiteDean B [redacted]

Complaint: [redacted] I am rejecting this response because: Dean at Eeuroparts.com is lying about me not contacting his business to inquire about the correct application of the clutch kitAs I said before I spoke to a male sales associate on February 25, at 3:31pm Mountain timeThe associate instructed me the Luk 02-was the correct part for my vehicleThat's the kit I ordered and clearly the kit contained the wrong pressure plateI even emailed the CT Revdex.com a picture of my call made to Eeuroparts.com on February 25, The business needs to take full responsibility for their error and train their employees in the right part application of the parts they sell!To address their response to how the parts are listed according to application on the website.8E-5-chassis has no correlation to an [redacted] VINIt's like trying to decipher Egyptian hieroglyphicsI simply ordered the part online their sales rep told me was the right for my application days earlierEeuroparts.com is extremely unprofessional I never purchase products from them in the futureAs you can see from screen shot, I'm clearly not lying about the call I made on February 25, There sales phone number is ###-###-#### Sincerely, [redacted]

Hello, Thank you for contacting eEurparts.comI am very sorry to hear of the issueThe item is outside of the warranty period of one yearIf the customer would be willing to remove the item from the car and bring it to our [redacted] location, minutes from [redacted] , I would be happy to inspect the item and contact Saab, the manufacturer, and see if they will warranty the item outside the one year time frameThere are two areas on that original equipment hose that are prone to leaking due to incorrect tighteningPlease be sure to check those two locations for leaks before removal from the vehiclePlease let me know if there is anything else we can do for you and have a great day.Thank you for choosing wwwe.Europarts.comRegards,Dean B [redacted] ###-###-#### [redacted]

Hello Mr [redacted] , You and your technician called our customer service department seeking technical assistance that we do not supply or advertise You are stating that you want us to warranty a product that you have installed in your car and have no intention of returningThat falls well outside of any warranty listed on our website Dean B [redacted]

Hello [redacted] ***, Thank you for the message concerning this customer service matterWe would be happy to offer the customer a full refund for the item as soon as it is returnedAs of this time the item has not been returned and the customer has not provided us with any tracking information or proof of deliveryWe look forward to resolving the issue as quickly as possiblePlease feel free to contact me personally if I many be of any assistanceHave a great day [redacted] Customer Service Manager ###-###-####

Hello, [redacted] place an order previous to this order, 14***The order contained two automotive partsMr [redacted] *sed one of the parts and returned the second item for creditWe credited the customer the full price paid after discounts for the item that was actually returnedThe customer was not satisfied with the credit and requested a charge back through his credit card for the remainder of the order even though he kept a product with a value of $The bank honored his charge back requestOrder [redacted] Item Subtotal Discount Shipping Grand Total Amount Credited for return by eEuro for returned item (Total amount of item minus share of discount) We don't offer shipping refunds on orders returned when customer changes their mindThe order was placed by the customer over our website and the customer chose standard fedex ground which is not a guaranteed time frame shipping optionThe site displayed an estimated shipping date of May 31st and the package arrived on June 1stFedex tracking link https://www.fedex.com/apps/fedextrack/?action=track&ascend_header=1&clienttype=d...⇄ After receiving the charge back notification on 7/8/the customers account was put on holdThe customer placed a new order over our site on 8/2/and we promptly cancelled the order and refunded the full charge of $In order to continue doing business we would need the customer to remit payment for the $item that is now installed on his car If you have any need of further information please do not hesitate to contact me Thank you, Dean Bergeron Customer Service Manager eEuroparts.com

Hello, [redacted] place an order previous to this order, 14***The order contained two automotive partsMr [redacted] *sed one of the parts and returned the second item for creditWe credited the customer the full price paid after discounts for the item that was actually returnedThe customer was not satisfied with the credit and requested a charge back through his credit card for the remainder of the order even though he kept a product with a value of $The bank honored his charge back requestOrder 14***Item Subtotal Discount 3.71Shipping 7.99Grand Total 104.26Amount Credited for return by eEuro for returned item (Total amount of item minus share of discount) We don't offer shipping refunds on orders returned when customer changes their mindThe order was placed by the customer over our website and the customer chose standard fedex ground which is not a guaranteed time frame shipping optionThe site displayed an estimated shipping date of May 31st and the package arrived on June 1stFedex tracking link https://www.fedex.com/apps/fedextrack/?action=track&ascend_header=1&clienttype=d...⇄ After receiving the charge back notification on 7/8/the customers account was put on holdThe customer placed a new order over our site on 8/2/and we promptly cancelled the order and refunded the full charge of $In order to continue doing business we would need the customer to remit payment for the $item that is now installed on his carIf you have any need of further information please do not hesitate to contact me Thank you, Dean BergeronCustomer Service ManagereEuroparts.com

Hello, The customer ordered and received an item from our website at eeuroparts.com He did receive the item that the manufacturer was supplying at the time of purchase under the part number orderedThe manufacturer had superseded the product but was supplying the original version until stock was depletedThe item had not been discontinued due to any issue but to a change in designThe customer received the correct item in a timely mannerThe customer called our customer service department after installing the item and requested that an updated item be shipped free of chargeOur approved return/warranty policy states that installed items are warrantied for one year for replacement only on an exchange basisThe customer could not site any actual defect in the item at that timeThe item is still under warranty and the offer to exchange is still open if the item has an actual defect The customer stated that item was operable and to our knowledge is still installed in his car If you require any further information or simply wish to discuss the issue please feel free to contact me personally Dean B [redacted] Customer Service Manager [redacted] [redacted] ***

Hello, The customer ordered and received an item from our website at eeuroparts.com He did receive the item that the manufacturer was supplying at the time of purchase under the part number orderedThe manufacturer had superseded the product but was supplying the original version until stock was depletedThe item had not been discontinued due to any issue but to a change in designThe customer received the correct item in a timely mannerThe customer called our customer service department after installing the item and requested that an updated item be shipped free of chargeOur approved return/warranty policy states that installed items are warrantied for one year for replacement only on an exchange basisThe customer could not site any actual defect in the item at that timeThe item is still under warranty and the offer to exchange is still open if the item has an actual defect The customer stated that item was operable and to our knowledge is still installed in his car If you require any further information or simply wish to discuss the issue please feel free to contact me personallyDean B [redacted] Customer Service Manager [redacted] [redacted] ***

Complaint: [redacted] I am rejecting this response because:As a law student I can say: There reply is legally unacceptable and just another diversion to not pay It is not the issue to provide them with receipts to other parts that I bought from another companyThe issue is I paid them for an order that they claim they sent and left it outside my house and I told them it was not outside my house and I did not tell you to leave it outside my house! It is the sellers responsibility to make sure the buyer receives what he or she paid for ! It is not the buyers fault if the seller chooses to leave packages outside on side walks where people walk by and can take them Sincerely, [redacted]

Sorry to see that the customer was not happy with our resolutionWe did indeed ship an incorrect part to this customerThe part was not in stock when orderedWe did set up a replacement order and offered to ship it at no charge with [redacted] ShippingAgain the item is not stocked so we have to order one in from the vendor and even with rush shipping the item will not arrive in the time frame acceptable to the customerI would be willing to give the customer a full refund plus a $site credit or we can continue with the process that is already in place to get the correct product to the customer quickly, their choice

[redacted] Complaint: [redacted] I am rejecting this response because: Mr [redacted] the website showed otherwiseA guarantee is as guaranteeIf you're telling me one thing and the website tells me another thing, I suggest you fix it because it is not the first its happened by looking at your customer reviewsI returned the product not because I changed my mind but because it arrived late and I needed it May to get my car up and goingI did cite order [redacted] to which is still not fulfilled, you're the one that cited the previous orderI don't want my money back, I want my partsYou do have the right to refuse orders but at least do it on good faith and not deceitAll Andrea had to do was tell me NO and not lie about refunding the original shipping chargesMy account is NOT delinquent, I DO NOT owe [redacted] any moneyYour dispute is with the bank and *** that is governed by the terms and rules of the Merchant Agreement to which [redacted] has signed with them Sincerely, [redacted]

I ordered parts from this company, both of them were wrongAfter a month of trying to resolve the issue with the company I am told (because I still have not received) that I will receive a partial refund The part that is being withheld is the original shippingThrough a month of conversations and emailing back and forth I still have refund, and a lot of bad customer serviceI have provided additional information to the company several times, and still have received snotty replies and empty promises

Complaint: [redacted] I am rejecting this response because:First of all I would like to say that I am happy with the parts that your company provided meThe prices on the parts were very reasonableI have no issue on those points by any means, and I would even recommend your business to othersI do however find it a very convenient story that your software has a "bug" and you are working to fix itIf your software "bug" was issuing prices with shipping below what you were asking, I'm sure it would have been fixed the same dayAs far as you not advertising free shipping on ***..just one look at your items on their website, and I found the words "Free delivery in days","FREE economy shipping" and "FAST N FREE" all within a square inch area, but I'm SURE that it is ***'s faultMaybe they have a "bug" tooI never asked for a refund, I'm not looking for any money from youI understand that [redacted] charge you for shipping and I realize that shipping is never free, so take your own advice and don't advertise itThere are plenty of [redacted] sellers out there that inform a buyer of what they will pay for shipping, so there's no excuse! Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The one and only reason I would but this key from your company which is several hundred miles from me when I have [redacted] dealers in my neighborhood is that you assured me over the phone that no trip to the dealer wouls be necessaryYour telephone agent assured me that that would be the casePlease replay the recorded telephone conversationYour agent was either ignorant or lyingIt's a sad outcome when a customer has to begin recording telephone conversations with unscrupulous sellers Sincerely, [redacted]

The customer received exactly what was orderedThe brake bad set ([redacted] ) is made up of four partsTwo each of ([redacted] ) and ([redacted] )The returns is set up for a refund of the product cost minus the cost of the return shipping per our approved return policyPlease feel free to contact me with further questions Dean B [redacted] customerservice@ [redacted] .com ###-###-####