Onyx

Review: I made a purchase from Carid.com December of 2013 with a prepaid Visa debit card but a few weeks later I decided to return the product. Before I returned the product, I contacted Carid to see if I could receive my refund some other type of way because the Visa card that I made the purchase with had been lost. I was told by a woman named [redacted] that I would receive a check. This is the exact email that she sent me. "Dear [redacted], Thank you for your response. Your order number is #######. I have already processed the return for you. Within the next 24-48 business hours you will receive an e-mail with all detailed return instructions and paperwork. The prepaid shipping label will be included so the return will be free for you. You will only need to print out the attachments, tape them outside of the box and drop it off at the nearest UPS location.

As soon as the return tracking number shows progress we will issue a refund back to your account. As we are able to issue a refund only via the same way that was used originally, in this case, AS AN EXCEPTION WE WILL SEND A CHECK TO YOUR BILLING ADDRESS. We will refund you for the item's cost in full, cover restocking fees, however, the original shipping cost ($8.25) will be excluded from the refund amount.

In case you need any further assistance please let me know. Thank you and have a wonderful day!" I contacted them about 2 weeks later because I had not received my check in the mail. That's when they told me that they couldn't send a check because they could only refund my money through the card that I originally made the purchase with. If I was told that I wouldn't receive a check in the beginning, I would have never returned the product. It does not matter whether they refunded the money back to the card or not, they knew from the beginning that I no longer had the card. Since I was TOLD that I would received a check, I need to be sent a check. This is not my mistake. It is THEIRS.Desired Settlement: I would like a check in the amount of $99.84. I don't know if they have a way of taking the money back off the card that they refunded the money to, but whether they can or can't, I need my check that they said they would send.

Business

Response:

2/3/14

Complaint ID: [redacted]

Name: [redacted]

Date filed: 1/27/14

PO# [redacted]

Item in question: Fuel Pump Module Assembly (Pilot)

On 1/30/14, I spoke to Mr. [redacted] to explain that we have previously refunded him $99.84 on 1/10/14, via his prepaid Visa which was his original form of payment.

Mr. [redacted] requested that we refund him via a check instead, as he lost the Visa debit card. In our attempt to refund Mr. [redacted], we found

that our process would only refund him back to his original form of payment and only if the bank rejects the refund, can we then issue a check.

At this point, we have not received a rejection from the bank and therefore, the refund will stay in the prepaid Visa. It is Mr. [redacted] responsibility to

address his concern about his lost prepaid Visa with the bank of issue.

Please let me know if there is anything else I can assist you with. Have a great day.

Consumer Relations

###-###-####

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: RECORD OF EVENTS

[redacted] – also known as Onyx Order # [redacted] 01/12/15

[redacted] ###-###-#### FAX # ###-###-####

01/12/15 Order hitch & T-One connector assy. Order # [redacted]

01/20/15 Hitch had not yet been installed when vehicle was totaled

01/25/15 Requested return & refund online as website instructs – Confirmation # [redacted] and robo generated emailed response saying to allow three (3) days for RMA authorization

02/03/15 It has been three (3) days & I have received nothing from [redacted] 02/04/15 1:15 PM Went to [redacted] website and “logged in” – it says that RMA was issued but I have no received any contact AT ALL from [redacted].

02/04/15 1:18 PM Sent yet another email to [redacted] (address provided on website) requesting RMA instructions and labels as website promises

02/04/15 1:19 PM Received another robo generated response from [redacted] stating that someone will contact me within 24 hours

02/04/15 8:51 PM Sent another email requesting return instructions and labels. Received another robo generated email response from [redacted].

02/06/15 It has been two (2) days or 48 hours since [redacted] empty promise of response

Called [redacted] and spoke to [redacted] who tried to snowball me with his fast taking and the following lame excuses: (1) Let me talk to my boss about this. (2) Boss is gone to lunch & will issue return labels when he gets back. ** Boss man should have done this four (4) days ago. [redacted] most definitely are liars & possibly fraudulent. According to [redacted] this RMA has not even been issued.Desired Settlement: I want [redacted] to issue to RMA instructions and labels as they should have done a week ago. Evidently [redacted] masquerades under several alias, that in itself is deceptive at best and most likely fraud. I want [redacted] to do what they say they are going to do within the time frame that THEY specified.

Business

Response:

[redacted],On 2/4/15, we sent the return authorization form via email to the customer. On 2/6/15, we resent via email again. We have not heard from the customer that she never received it. She needs to contact us if she still doesn't have it. The only email on file is: [redacted] If she has recently changed her email, we need to be notified as well. I apologize for the delay. [redacted]Consumer Relations Manager###-###-####

Review: To whom it concerns, I went online and purchased a set of Spec D. projector headlights for my 2008 [redacted] Sierra on December 19th, 2014. [redacted] had a part number of [redacted] and it was listed as "in stock". I purchased via my [redacted] account at 6:28 pm. [redacted] sent me an email confirmation #[redacted] and estimated ship date 12/23/14. Since they showed availability, I didn't think there was an issue. On 12/23/14, I didn't receive my merchandise, went online and discovered a new ship date 01/27/15. I texted with [redacted] and she told me it could take up to 48 hours to request a refund. My money was taken out immediately, so I don't see why I needed to wait. I never received an email from [redacted] as to the updated ship date. I am currently waiting for my refund of $181.66. I feel I am entitled to the complete refund include shipping due to never receiving my merchandise as promised on the date in my initial payment confirmation. Sincerely, [redacted] E. [redacted]Desired Settlement: If I haven't received my full and complete refund, I would like it. In the future, I hope this company takes the time to improve their customer service and notify customers of shipping issues giving them the option to receive their complete refund. Thank you for your time. [redacted]

Business

Response:

[redacted] In reviewing this order, I show a refund of 181.66 to customer on 12/26/14 via [redacted] method. Can he please confirm this? I am reviewing with internal department his concerns. I do apologized for the inconvenience. [redacted]Consumer Relations Mgr.###-###-####

Ahead of ordering aftermarket fog lights made for my vehicle, I contacted customer service so they could verify it would fit including the switch. They confirmed it did, so I ordered the lights. I installed the lights and to my surprise, the switch did not fit. I contacted customer service and they first tried to tell me it wouldn't fit until I forwarded their email that said it would. Then they told me it was outside of their return policy. At this point, I didn'the want to return them since it was installed-just wanted a switch that would work. They offered a $15 gift certificate which does me no good because they don'the sell switches and there wasn't anything on their site I could get for $15 shipped that I needed. I asked instead for them to refund $15 which is about 10% of the purchase price so I could use that to buy a switch that would work at another store. They refused. I will never buy from this site again. I would give them zero starts if I could.

Review: I ordered a Lumen 50" light bar on 12/3/2014, the item was received defective. I sent pictures 12/10/2014 upon receipt. Light bar end cap damaged during shipping or was shipped that way. I have called daily, submitted return of defective merchandise to get replacement that was not defective online confirmation number[redacted], I have yet to receive a RA or a return shipping label. I am getting no response via email and there is no way to leave a message as it states someone when call you back when you are next in line. I am still waiting from 12/11/2014 and today is 12/15/2014. I want my full money back. Also charged for NFab Roof Mount light brackets still not shipped $158.82Desired Settlement: 100% refund

Business

Response:

[redacted],The item needs to be inspected by [redacted] as this is a damage claim, however, the customer is not able to leave the package outside unattended due to theft activities. I am attempting to call [redacted] along with the customer to see if a scheduled inspection can be made. [redacted] has attempted inspection 3x, however, unsuccessful as item just can't be left unattended. I am currently working with customer to work around her schedule of availability.

Review: I requested a refund for a wrong product shipped to my home address. After three email attempt to respond and honor their return policy, the company refunded the cost of the product ($29.99), but did not refund the shipping charge ($8.95). A forth email was sent requesting refund for the shipping cost. The company's customer service office responded that I had not provided some information, which I was not previously made aware of, and declined to refund the shipping charge. No further explanation was provided.Desired Settlement: I would like the $8.95 shipping charge refunded to me immediately.

Business

Response:

We asked for pictures which the client did not provide and stated will go to Revdex.com. If I can be of further assistance, let me know.

Consumer

Response:

I am rejecting this response because: the amount requested to be refunded was for the shipping/delivery fee. The company refunded the cost of the product without question, and without pictures of the product. The company has not provided the consumer with a reasonable explanation why they refuse to refund the shipping fee for sending the wrong product to the consumer. The consumer is at a loss to understand why a refund of a shipping fee requires a picture of the product that was already been refunded by the company. This is a first for the consumer of some 20+ years of experience with online ordering.

Review: Hello. I placed order of new wheels for my car (carid.com Owned By OnyxEnterprise item number [redacted]). During checkout it has message availability :varies. Let me went through checkout process and pay for purchase by PayPal, without any mentioning if this item on stock or not.(I assumed if company selling item, it should have it in stock or at leas they will state otherwise.) So after purchased was complete, next day, April 1 2014 I received email from carid.com Stating approximate shipping date is April 8, 2014(Which I confirmed on their website). A day later I logged in into carid.com to see if there is any update on my order. For my big surprise, delivery date was rescheduled to April 17 of 2014.(Without any notice by mail or phone). I immediately called them and ask to cancel this order, because rescheduled time frame was unacceptable for me, as my car require fix to be safe on road. Company representative decline my demand, despite it order was placed within 3 day time frame for customer cool-off cancellation, or right to cancel if company change initial delivery time. Same day I opened PayPal claim ([redacted]) to cancel this order. But for today, as April 17, 2014 my order was not canceled or money refunded, not by carid.com not by PayPal. I was required to spent extra money to fix my car, so my wife can safely drive to college I feel frustrated and scammed by dishonest seller practice. I'm asking for Revdex.com for help to resolve this case, and protect any future customers from deceitful and fraudulent business practice of this company. As it not only hurt customers, but online business as whole.Desired Settlement: I'm asking for company to provide full refund on my order.

Business

Response:

Item in question: [redacted]® -

BACKBONE Matte Black with Milled Logo on Spoke (17" x 7.5", +45 Offset, 5x114.3 Bolt Pattern, 73.1mm Hub)

items: 4

Costs: $584.36

It appears this customer filed a Revdex.com dispute, Paypal dispute as well as a BuySafe dispute. He won the Paypal dispute.

As a result we didn’t receive the funds on this order. The customer placed his order on 3/31/14. This was a custom order which is non-cancelled.

The customer rejected the package. Please let me know if there is anything else I can assist you with.

Consumer

Response:

I am rejecting this response because:

1) Business did nothing to resolve this issue initially, and I was obligated to seek buyer protection from other services as PayPal and buySafe. My funds was on hold until April 22nd. This is 20 days or 3 almost weeks after I directly contacted company to cancel order.

2) Still using deceitful information that product is custom made, despite this product available through many online stores as http://ebay, http://www.[redacted]om and many other with absolutely same specification, what is universal for given size.

Merriam-Webster define "custom order" as "made-to-order": produced to supply a special or an individual demand. What is absolutely untrue in this particular case. What carID did, is called "back order".

3) During check out process, there were no place, flag or notice, that this order is non refundable and\or custom made, instead it showed availability:varies. ([redacted]-wheels/backbone-black-[redacted].html)

Review: We purchased a 2015 Sahara Jeep Wrangler the week of July 4th. We were so excited that we found a website that we could order parts for it. The website had good reviews and looked like it was one we could trust. We ordered a chrome grille insert on July 4. On July 7 we received our order. But in the box was black grille inserts (not chrome). We immediately tried to call the company and inform them of the error. I was on hold for over 2 hours. My husband decided to try and call them on another phone and talked to someone in the ordering department instead of the return/exchange customer service department. He was told the customer service people had all went home, even though I was still on hold. That person sent us an email stating we would hear from the company in 12 hours. We never received a phone call. I waited to try and give them time to respond so I called the next day and was put on hold again. I was even put into a voicemail that said I would receive a phone call from the company within 24 hours - which never happened. In the last 7 days we have tried patiently to just receive the part we ordered, but they are not returning phone calls or emails as they said they would. I looked at your website and found out that this is a problem with this company, such a shame! I hope that you can help...Desired Settlement: I just want them to send me the item I ordered and I will never order from them again!

Business

Response:

In reviewing the order, I did notice a delay in the processing of the return paper work. Please find the chain of events. I do apologize for the inconvenience caused. 7/4 - Item was order.7/8 - Client called stating he received the wrong color.7/17 - Manufacture responded with approval for return. 7/20 - We emailed the client the return paper work, please send back.Once the item is received at the manufacture, it will be inspected and if applicable a refund will be issued. The client will receive an email of the outcome.

Review: I ordered a lift kit for my truck and they sent me wrong part. They sent me return labels I sent items back with UPS. 2 months now they said they didn't receive to box's back and UPS doesn't have them in there system. I called UPS they said they didn't say that they lost it and refunded Manufacturer. I called them back and explained situation and they have been giving me the run around for 2 months now. The refunded me $400 but I paid $1,000 for the item. I call once a day and email and they just keep saying they are waiting on manufacturer to confirm they got refund. I bought from them and they owe me the refund for their mistake. Please help!

Business

Response:

The issue here is that he hand carried the item to the UPS truck assisting the driver, unfortunately, the driver didn't scan one Leaf Spring and there were two. As a result, I made a conference call with the client and UPS to reopen the claim as it was closed previously due to insufficient information. The client is well aware of my actions and is cooperating. This is not his error and has been patient. We initially sent the wrong item. I sincerely apologize for any inconvenience.

Consumer

Response:

the issue has not been resolved. I called UPS and they said they have confirmation that the parts were returned and the company still refuses to refund me all the money?

Business

Response:

I have personally been involved in this order and the client has been informed appropriately of my actions. We have refunded the customer on 6/24 the amount of $415.97 for one leaf spring. Please confirm? Is there anything else we need to do according to the client?

Review: I purchased 4 items for a price of $168.16 which they canceled my order due to there technical error. They said they would give me a refund but I want the order for the price I was given. My order #[redacted]. I ordered thru CARID.com. I wish to receive the items I was sold for the amount I payed and was billed for. I know it's there error but why should I have to suffer for it. I did not want to cancel order but they did it automatically.Desired Settlement: I wish to receive my items that I was billed for and that I payed for $168.16

Business

Response:

1

In reviewing Mr. [redacted]’s concerns, he claims he received a price of $168.16. However, please find (page 2 & 3) the actual sales lead that was sent to Mr. [redacted], it clearly

shows a total of $1,714.30.

You will find no error made on our part for a discount of $1,760.00. In addition, I pulled the sales call from Mr. [redacted] on 10/27/13, where he asked,

“If he could change the discount of quantity; it would be a negative $1,700.00”. Matthew, the Sales Agent advised him, “That would not work because you can’t

get this order at that low price and our system would cancel the order”. This call is available for Mr. [redacted] upon his request.

If Mr. [redacted] still wishes to place an order for these items, the price breakdown is listed below.

$ 764.99 1x Coilover Lowering Kit

$ 779.44 1x Stainless Steel Cat-Back Exhaust System Rear Exit

$ 287.73 1x 69 Series Typhoon Cold Air Intake Kit

$ 34.98 2x @ $17.49 Fog/Driving Light Replacement LED Bulb (H11 White)

$1,867.14 5 items total

$ 160.00 1 time discount

$1,707.47

$ 61.02 Shipping Fee

$1,768.49 Total

I’m confident that this will be resolved without further delay. I did speak to Mr. [redacted] and he stated that he changed the discount

price and wanted me to accept the price. I apologized and explained that we cannot honor a discount of $1,760.00. He understood. If I can be of assistance,

Please find my contact information below. Have a great day.

Review: We had to return a product twice to this company due to their familiar to send us the correct product. The first time they did it with no problem, the second time we wanted to return it because it didn't fit well. They told us we would have to provide the vin number of the car to ship it back or else they are not going to pay for it. I refused due to the process we encountered the first time around. Now they charged us over $30 to return the item they shipped wrongly (for the second time). christy smolen One of the supervisors was not cooperative at all. The information I was told her and by the agent I spoke to at first were completely different on the matter of why I needed to give my vin number to the company.Desired Settlement: Tell me why is my vin number needed if I want to return the item? If it was correctly corrected the second time you sent it out (by one of their agents) then there would be no problem now. We want the refund for the shipping cost of a little over $30 back. They have to get on the same page of asking the client correct information and not telling them different thing different times they call.

Business

Response:

We asked for the VIN number to verify automobile details such as is it a crew cab or extended cab. This will allow us to order the correct item.Unfortunately, since this was not provided she received yet the wrong item again. I personally sent her an email which she agreed and understood our purpose. She is pleased to work with our Agent in handling her concerns and I am being carbon copy on the correspondence. I believe she is pleased thus far. Let me know if there is anything I can do to satisfy the concern.

Review: My husband and I were looking to make a purchase on their site. We received a phone call from company seeing that we were browsing the site and had created an account. They asked us if we had any questions. My husband said yes, delivery time. It was imparitive we received the items by a specific date. They said yes, no problem. Immediately after the purchase we received a phone call from an agent from their company confirming satisfaction with the purchase and if we had any questions. My husband asked the question again about the delivery expectations. They again told us there would be no problem that a delivery confirmation would be sent to us within a couple days. We received it the delivery confirmation email two days later and it said the order would not come in the time we needed it. We immediately called to cancel the order (the money had not processed our account). They said no, sorry sales are final. We were appalled that they would not cancel our order even two days following the sale. Nothing had shipped, nor had the sale processed. They shipped the item anyway.Desired Settlement: We want to return there items. They have never been opened from the wrapping and boxes they were shipped in.

Business

Response:

This is a wheels order which can not be cancelled or returned. The client was well informed. As a matter of fact, in attempt to return the wheels at all cost, they filed a charge back which we won on 4/20/15. I apologize but the decision still stands.

Review: Chrome wheels purchased for our car in December 2013 began to peel and rust after two months. Numerous calls to company to complain and get an exchange were handled rudely and ended in company denying exchange. Persons contacted at company refused to allow contact with anyone in management. We feel it is futile to try calling company again to correct this issue.Desired Settlement: We expect either a cash refund or a replacement for the inferior product we purchased. Also an apology for the extreme rudeness they displayed to us.

Business

Response:

[redacted],I apologize for the delayed response as I was away from the office. It appears that on 12/13/14, the client spoke to Ryan G, Call Center Manager regarding her concerns. Ryan provided with the following links: http://www.ehow.com/how_5114860_protect-chrome-wheels-winter.html http://blog.performanceplustire.com/how-to-protect-chrome-wheels-from-winter-roa...⇄ addition to us contacting the manufacturer in attempting to obtain a refund, credit or warranty claim. The request was denied to return the item. The wheels deteriorated due to lack of care. We received the picture which confirmed our findings. Due to care of item, no refund, credit or warranty claim can be issued. I would ask the client to attach the pictures for you to review. A few months has passed since our last communication from the client which was on 12/13/14. If I can be of further assistance let me know. Have a great day. Elizabeth GConsumer Relations Mgr.[redacted]

Review: I ordered a set of wheels and rims from CARid that were in stock per their website. Later that day the order was cancelled by them so I called them. I as told by them the manufacturer doesnt make the size rim I wanted so the order was cancelled. They gave me a list of rimes they said they had in stock but were more expensive. I decided to take another look at there site and found a set that was not in the recomendations by them via email abd was actually a bit cheaper. I placed a second order and sure enough 5 days later the [redacted] D. emailed me saying the wheels are on backorder for 90+ days but "heres are similar wheels we have in stock" Once again more expensive and not to my preference. I decided to cancel that order as well. Further compounding the problem is an extreme lack of communication by th ecompany when you try to call them as well the fact as I have not recevied any refunds back on my CC. Its been one week and have not been refunded as they say it takes 3-5 business days. This time has passed and not refund.Desired Settlement: The company is known for false advertising, AKA not honoring price match, or ease of returns. The company will accept funds quickly but cannot get them back. This company needs to change their policy.

1. Advertise correctly and stop Bait and Switch.

2. Bill only when order is shipped.

3. Honor existing policy of price match.

Business

Response:

Re: PO# [redacted], we did cancel the order and the refund is in process. I apologize for the delay.RE: PO# [redacted], refund was process on 3/18 in the amount of $1675.99.

Consumer

Response:

I am rejecting this response because: This is unacceptable. The company sold me wheels that the manufacturer did not make, they took my money instantly and it has been 10 days now. The order I placed and then also got canceled 3 days later has already been refunded. So how is I have been refunded for the second order that was canceled days after the first, but have not been refunded for the original order? Can this company do anything correct?

Business

Response:

In my response, I did indicate that the refund was in process for PO# [redacted]. Effective 3/24/15, we finalized a refund in the amount $1,804.47. It may take 3-5 business days to process and reflect at his bank. Any questions or concerns please let me know.

Review: I tried to purchase some wheels from this company on the 6th of march. They called me on 10 march to tell me it wouldn't ship out till the 18th due to not having any in supply/have to be ordered. I said to them that is ok but I cant wait any longer because I am PCSing "moving to a new base" beginning of April. They said that it would be here in plenty of time. A couple days later I get an email from them, not even a phone call stating that they wont be ready to ship till the 31st of march which is right when I move. I called them and notified them that it wouldn't work with these new dates. They said they would have to pull the phone records for verification. I checked my account and saw the pending balance. On the 10th of march this month. The transaction disappeared and I called my bank and they verified that it was no longer being charged to my account. last night I checked my email and saw a receipt showing a purchase again for the wheels issued at 703pm my time. I called them today and they told me that I talked to them yesterday about this and I tried to tell them that I didn't because I didn't. Then they said they would have to pull the records again to see what they can do. I waited till the end of the day and called them back because they never called me back like they said they would and they proceeded to tell me they haven't pulled the records and that I am not allowed a refund because the rims were already being made by the company they ordered them from. They are standard size rims not custom as she tried to tell me. I know this from dealing with a company in town that could order them for me but it would've cost more being they have to make money too. There is nothing I can do about me moving and them not being able to produce the product in the time frame they said they could. The lady told me they will take the money out of my account without my consent even though the deal agreed upon was broken by them.Desired Settlement: I just want my money back. I don't care about anything else. They have no right to take my money because they couldn't keep their agreement with me. She tried to tell me since its custom that they have a clause on their page saying it could take a little longer to get but again, this is not a custom order. they are regular wheels that they didn't have in stock so they would have to place an order to the manufacture. it is between Carid.com and the manufacture to figure out who is going to take the wheels not me. one last thing is it states that I have 30 days to return the item new/unused if I am not 100% happy and they would pay shipping. So why go against your own word. I just want my money back that's all I want.

Business

Response:

This is a wheels order and it can not be cancelled. The wheels are manufactured and this takes time. On 3/12/15, we received a call to cancel order and we explained the wheels are in production and drilled. We pulled the call where the customer states we told them delivery on 3/11. However, nothing was discussed regarding delivery on 3/11. I apologize for any inconvenience. I can be reached at the telephone number listed below.

Consumer

Response:

on the 3-11or 3-10 you called and said that it wouldn't be done till the 18th and you would need a couple of days i.e. 2-3 days to prepare to ship. I said that was fine but I am moving at the end of the month and you re assured me I would have them before then. then I got an email stating it wouldn't be done till the 31st on the 12th. that knew on the previous phone call that I was leaving then. I want a copy of the recordings of the phone calls. I you really say you listened and didn't say that then let me hear them myself. when you told me that they wouldn't be done till 3-11 that was on like the 6th of march.your page also says I have 24-48 hours from notification of the product production to cancel it in time to stop it. I did this and you just said too late... I called within hours or receipt of production. Just because you didn't want to listen and stop it doesn't mean I should have to pay for it... You had 2 people call and said you can send them to my new address but I DONT HAVE ONE TILL IM THERE. I don't know how many time I have to say that....

Review: I was told one price one day 0f 280 and free shipping the price stay the same but the shipping change ...I was told five prices by five people on the same dayDesired Settlement: next order be shippped for free as told and the price be as told 280.00

Business

Response:

He purchased Rear Air Spring at $344.65 - discount $70.46 = $274.19 + $14.64 (ship fee) = $288.83.That is a substantial price discount. If he can find it less somewhere else, let me know and I can price match it. As far as the ship fee, it will not be added to his order until he enters his address. For this reason it shows 0 shipping. Please keep in mind the system doesn't know where the customer lives prior to him adding his address. If I can be of further assistance, let me know.

Consumer

Response:

I am rejecting this response because: I dont want it cheaper...I want him to keep his word .....280.00...and free shipping...as I was promised the first time that all I want

Review: I made a tire & wheel purchase they charged my card said everything was a go than a week later stated they were out of stock so after calling their customer service she stated they were not on back order and would ship Tuesday and I would receive Friday. she apologized for the mix up and order delay. than I called as another week passed and never received a shipping confirmation and she said they were not the right size after their database said they were the right ones for my vehicle. Also I had to call to find this out why could they not tell me this when the order was placed. they should have called me not waited for me to call in to see why my order had not arrived after 2 weeks. Than they sent me an email of 3 similar wheels they were willing to let me get that were similar in style for the inconvenience however when calling to get this resolved [redacted] wanted to charge me an additional $150. Why would I pay more money for a mistake you made and for wheels I never wanted. This company has had my money for 2 weeks 3-4 if you count the refund process now, and are un able to deliver my order and have done nothing but drag me around and waste my time and tie up my funds. I am extremely disappointed in the lack of customer service from this company. big waste of time and hassle. seems like they are running some type of scam by selling you products than claiming they are not in so you are forced to pay more for something you don't even want. also now I have to wait 2 more weeks for the refund so I can take my business to a reputable company.Desired Settlement: I would like a professional manager to resolve this and take corrective action for the mistakes of the staff. I should not have to wait 3 weeks for an order and be toyed around. If nothing can be done a would like a full refund. They should offer me something for the huge inconvenience they have put me through and wasting my time and holding up my funds for 3 weeks.

Business

Response:

[redacted] order would unfortunately not properly fit on his vehicle. Due to this alternative options were going to be offered however the agent [redacted] and the client could not seem to connect. That being said the client requested the order to be cancelled. His money was refunded on 11/16/2015 in the amount of $1263.71.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:The whole situation was a scam this company wasted my time and held my money for a month and I never recieved my items in still awaiting the refund so I can buy elsewhere and it has yet to be refunded to my card. This company sells you a product than lies and states is not available or won't fit so they can upswell you to another higher priced product.

Regards,

Business

Response:

We apologize that the funds have yet to reflect to the client's account. As stated we did refund the client on 11/16/2015 at 1:25pm EST. The refund carried a transaction ID of [redacted] Depending on the client's financial institution there is some time before the money may post to the account. Please find a statement of this in our terms and conditions. [redacted]l "Payment for orders may be captured as soon as the order has been successfully placed. Refunds for returned products are issued as soon as they are received by our warehouse. Refunds will be issued via the same payment method originally used to place the order ([redacted]). The refund amount will be composed of the original purchase price minus applicable shipping charges. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account."

Review: We ordered custom rims for a 2016 Land Rover Range Rover Sport and tires on 6/29/15. Once we received the order (7/23/15) we contacted the company right away since he rims were damaged which we submitted pictures to the co. In addition Discount Tire would not install the tires because they are not safe and do not support the weight of the vehicle. Please note when ordering we provided the veh details and a pic of the tires. We purchased safe tires from Discount Tire so we could use the rims. Finally we had the rims installed but we noticed a loud thumping noise shortly after having them installed. Land Rover could not get us in until last week but they told us that the rims are not hub centric which is what Land Rover requires and the bolts are loosening. They deemed the rims unsafe and the tire could fall off while driving. The rims are not custom because if they were they would be hub centric and the bolts would not become loose. Land Rover has deemed these rims unsafe since they bolts are loose after 300 miles (twice we had them tightened). We have been working with this company so we can return the unsafe products for a refund since July. They don't want to acknowledge that these products are unsafe and can result in death/injury from Land Rover and the tire manufacturer.Desired Settlement: The company pays for the return and gives us full refund on the unsafe products that we can not use.

Business

Response:

In reviewing this order, the tires were load rated to the vehicle requirements. However, I am willing to exchange the tires. I need a date and time to call client to arrange for the exchange. We would need the tires back to do the exchange.

Review: On August 5th I made a purchase of a [redacted] body kit for my 2002 [redacted]. At the time of purchase the description from CARid’s web site described the product as follows: "[redacted] 4 Door 2002-2003, K Speed Style Fiberglass Body Kit by [redacted]. This product includes Body Kit, Front Bumper, Front Grille, Side Skirts and Rear Bumper."I contacted CARid on several occasions to discuss delivery (8/6/2015, 8/11/2015, 8/20/2015) and I finally received my body kit on 8/21/2015. I open the box to inspect the components and noticed that I was missing the “front Grille” as specified in the description so I contacted CARid to let them know I was missing a part. I spoke with [redacted] through CARid’s on-line chat. I told her of the missing part, and sent her a copy of the description of the missing part from CARid’s web site. [redacted] put me on hold to confirm that I should have received the front Grille, and in fact she did confirm that I should have received this part and placed an order with the manufacturer. Transcript below: You are now chatting with '[redacted]' on 8/21/2015[redacted]: Hello, [redacted] how may I assist you today? [redacted]: I just received my order and it is in great shape, however I am missing the front grill, it was not included in the box? [redacted]: Let me look into the matter for you. May I have 5 minutes? [redacted]: I checked the description and it should have been part of the body kit "[redacted] 4 Door 2002-2003, K Speed Style Fiberglass Body Kit by [redacted]. This product includes Body Kit, Front Bumper, Front Grille, Side Skirts and Rear Bumper." [redacted]: Yes. [redacted]: I apologize for the inconvenience. I sent a request to the manufacturer to ship the missing item as soon as possible. It must be shipped within 24-72 business hours. Thank you for your understanding. [redacted]: Is there anything else I could help you with today [redacted]? [redacted]: No, The order never shipped to me.Desired Settlement: I am not looking for a discount on an item that was in the description of the purchase (see CARid web page print out from the time of purchase) I am asking that CARid honor the original purchase and include all of the items in the description, which includes the front Grille. I have tried to talk to CARid to resolve this issue with no resolution but denial that the grille was part of the kit as they described at the time of purchase.

I have included most of the contact information that I have with CARid. If you require the additional emails please let me know and I will provide them. Please contact me if required for additional information.

Business

Response:

[redacted],We did place a new order and apologize for the inconvenience.

Review: On December 17th at 8:06 pm I purchased a set of LED taillights for a [redacted] f-150 through the [redacted] web sight with [redacted]. on the 19th I finally received an order number and then went to the [redacted] web sight and check on my order. when I input the order number given the response from the site was "order number unknown". This concerned me, I then called [redacted] ###-###-#### and followed the prompts to talk to customer service. when I finally got to Customer service there was a recorded message that stated they were open M-S 9-6pm daily. and to call during business hours. IT WAS 4:05pm....after the recording it immediately disconnects you. I tried back about 30min later and same recording. I then emailed them on december 20th, december 22nd and also called back and followed the prompts to the tire center where a gentleman picked up and I was told that I did not know what I was doing and if I stayed on the line I could leave a message for customer service. Well I tried calling again and was disconnected again at 4:10 December 22nd. An email was finally sent back to me on december 23rd, that the manufacturer was backed up and that they do not have any control of the shipping process. I called the moment I got that email and I finally was connected to a customer service rep who said he had not information on my order or where in the process it was, I asked to talk to a supervisor, was on the phone for 3:40min and the same man got back on the phone and said he was able to locate my order and that it is suppose to of shipped on the 23rd. I then asked to talk to a manager/supervisor again and after 5:10 min I hung up. on the 24th I got another email with the details of my shipment from [redacted]. I quickly checked the tracking and it was to be delivered on December 30th! great no problem, but I checked today and the shipment will not be here till January 2nd. 3 weeks after an order is placed is ridiculous.Desired Settlement: I want the company to increase the shipping so it will be here within the time frame that was expected. I know that a company can change the shipping option when it is enroute through [redacted].

Business

Response:

[redacted],I apologize for the delay in shipment of this order. According to [redacted] tracking # [redacted], item was picked up on 12/23/14 and delivered 1/2/15. For the inconvenience, I sent a $25.00 gift card to Customer. If you need anything else let me know. Have a great day.[redacted]Consumer Relations Manager###-###-####