Onyx

Review: On October 13th, 2015 I purchased a car hitch and wiring harness for my boyfriend [redacted] 2004 dodge stratus. I spent $100 on my Bank of America Debit Card and he spent 87.55 on his Chase Debit card. We received the wrong part and returned them in a timely manner. [redacted] received his refund of 87 dollars to his chase bank account in October but I have yet to receive my refund of $100. I have attempted a multitude of times to resolve this directly with CarID via email and 14 phone conversations. Last week I was told by the Customer Relations Manager [redacted] that this issue would be resolved by a $100 check being rushed to me after a three way call that lasted 1 hour and 30 minutes with the Bank, Her, and I. She assured me last week after a three way call between her, I, and [redacted] in escalations at Bank of America that a check of $100 would be rushed to my address after providing them CarID with documentation from bank of america stating that my bank account with them was officially closed completely on October 14th, 2014 and I have done as CarID requested, yet they are still refusing to refund me the $100. Today [redacted] the customer care manager stated to me and my fiancee rudely that CarID already refunded my money, this is an issue with the Bank not giving me my money and I should expect a check from Bank of America for $100. [redacted] also refused to let me speak to [redacted] about this issue and previously today the sales representatives at CarID lied about [redacted] even being in the office today even though I have received two emails from her today. The refunds attempted by CarID to my closed Bank of America account were done in 3 separate transactions over three separate months (I have documentation proving everything I am stating above) for reasons [redacted] could not explain to me last week.Desired Settlement: I would like my $100 refunded to me via check to my address in Austin, Texas. I would also like that this company CarID be investigated on for terrible business practices and ethics.

Business

Response:

I personally spoke to this customer. I explained that have in fact refunded her bank account on 10/13/14, the amount of $100.00. We are not able to change the refund payment method. We can only refund the original payment method which ends in 8548.Bank of America needs to reject this amount in order for us to refund her by check. I went as far as making a conference call with her on the line and her bank on 3/12/15. I called ###-###-#### and spoke to [redacted]/Mgr. who stated he could not confirm the below transaction but that her bank account was closed as of 10/14/14. I requested for proof it was rejected, however, I received a letter indicating the account was closed. I was very specific in what I needed to both her and [redacted].Date: 2014-10-13 Amount $100.00 Trns ID: 41[redacted]51 capture: successfulWe have proof that our transfer was a successful but no proof it was rejected. To date the customer and her bank has failed to provide a letter of rejection. Unfortunately, I am not able to refund her until a rejection of funds is submitted to me. I have previously provided my fax number ###-###-#### and my email address to expedite the request and still no action has been taken. If there is anything I can do to assist, let me know. Please find my contact details for future reference. [redacted]Consumer Relations Mgr. [redacted]###-###-#######-###-#### (fax)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. After speaking to Bank of America again yesterday I requested exactly what [redacted] asked for and they stated they couldn't provide that letter. Then today I called Bank of America again and spoke to [redacted] M. a manager at the claims department at Bank of America who stated on April 7,2015 that the bank did indeed receive the refunds from Carid.com of 36.37 and 24.30 and that Bank Of America is issuing me a check for those amounts in 3-5 business days. They also stated that they had already issued me a check for the 39.33 back in December which I disagreed with and Bank of America is sending me documentation verification that this happened via mail reference number for the 39.33 is [redacted]

Review: I ordered what was supposed to be custom seat covers for my wife as a Christmas present. On Christmas morning I discovered the covers did not fit (Order [redacted]). I've contacted [redacted] numerous times trying to simply get a refund, and they have given me nothing but stall tactics. It is now January 4th (Ten days later), and I finally received a shipping label to mail the product back. Now [redacted] is telling me they will not give me a refund unless I re-open the credit card I used to purchase the item (I no longer have the credit card). This is completely unacceptable. Absolutely the worst customer service I've ever experienced in my life. I have a new born baby at home, and on top of that I work offshore, which means I'm gone for 28 days at a time. I let [redacted] know that I was going back to work soon, and that I would be unable to deal with this while I was gone, but that didn't prompt them to get me my refund any faster. I am scheduled to go back to work on Jan 12th, 2016. I would like this issue resolved ASAP, or I will be contacting my attorney.Desired Settlement: A refund sent in check form. I do not want a store credit with this company. Why would I?

Business

Response:

On 12/30 the client informed us of the issue and we were able to determine that the product was listed for the incorrect sub-model. The client received the return paperwork and prepaid label on 1/4. Upon receipt of the item back the client will be refunded in full.

Review: This is also an advertisement issue. I typed in the year model and make of my car. [redacted]. carid then gave me a list of wheels to pick from that would fit my car. I ordered them because it says it will fit my exact model. I got them in the mail and noticed they were all the same size wheels. 370z naturally come with wider tires in the back so I figured maybe in wrong I'll bring them to the rim place. The guy looked at the box removed my tire and rim and seen also that these rims wouldn't fit the natural staggered pattern the 370z comes with. They sent something that wouldn't fit correctly 100 percent and would effect the driving performance of the car. I then had another mechanic place look at it and they said the same thing. So in big letters on the page it says easy returns. I emailed them it says they will get back to you in 24-72 hours and they didn't respond the first time so I sent it again and finally called my house. The guy [redacted] I talked to said I can't return them unless it doesn't fit and I told him it doesn't fit. He then changed his words and said if they are touching the calipers then they will take them back but I knew they were not going to fit reguardless because the measurements were off but their website said it will that is why I got them. He then said take them out put them on the car and send him a picture of them touching the calipers or not fitting when the return policy says if they are taken out of the box or put on the car they won't accept them back so was that a trick? All in all it's false advertisement saying easy returns because this was nothing but easy. My friends then said I could check the car forums (which I did) where carid has all bad reps about custom service and return policies! I'm unhappy they won't even exchange for the correct size wheels. at this point I just want a refund not an exchange because I don't want to even do business with them anymore.Desired Settlement: I originally wanted to exchange for correct size but they said no to that and at this point I just want a refund because I'm very unhappy with this company as many people are.

Business

Response:

The consumer is correct, we are taking full responsibility and will accept the wheels back for a full refund.

We are sending the customer the packing material to return the wheels in good condition. We certainly apologize for the inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I order a simple car part from CarID on 4/01/2014. The order was [redacted]. This was a hood latch for a Chevelle. It was advertised as new. I received it on April 7th and it was either used or severely damaged. It was gouged and scratched and loosely packed in box. (The box was not damaged in transit, it was a poor packing job of a loose part not in manufacturers original packaging.

I e-mailed CARID on April 10th and did not receive any feedback until repeated e-mails requests were answered on April 16th. I am not sure for the delay. I tried to call twice and was put on hold for a greater than 11 minute wait each time. Ridiculous. I see from other Revdex.com complaints that other people have had exactly the same problem.

I then received a series of apologetic e-mails stating that they were sorry, they would send an RMA immediately and return label for complete refund. This was over 10 days ago.

Of course, a pattern was developing, I am not sure about the stall tactics, but they then asked for a series of photographs of the damage. I immediately provided these on 4/22 (3 good pictures that are available to the Revdex.com), now 10 days later, and I receive these e-mails stating they need 24-48 hours for paperwork for the RMA and shipping label (????). I then e-mail right after 48 hours passed , and I received another e-mail stating they need more time to 72 hours. To add to the chaos, I still get requests for pictures even after there is an e-mail from the first person at CarID who acknowledged the pictures.

In 35 years of ordering, I have never heard of a month needed to return a simple part. This has turn into a joke more than anything else. People would not complain to them if they would send new/undamaged pieces. The parts was not damaged in transit. The box was in perfect shape.

I just want them to get the part out of my front hall and I want my full refund including the shipping. I am sick of the purposeful stall tactics, and I want my moneyDesired Settlement: Full refund including shipping. With a call tag to get the damaged part back.

Business

Response:

5/5/14

Complaint ID: [redacted]

Name: [redacted]

Date filed: 4/26/14

PO#: [redacted]

Item in question: [redacted] Hood Latch Support Brace

Number of items: 1

Total Cost: $41.99

Mr. [redacted] should not have to wait as long as he did for us to process the return merchandise authorization form. I agree with

his concerns and certainly understand his frustrations.

We have received the item and I show a refund on 4/29/14, in the amount of $41.99, transaction ID: [redacted]

I sent an email acknowledging his concerns which are being reviewed to avoid this going forward. If you have any

questions regarding to this matter, please find my contact details below. Have a great day.

Consumer Relations Manager

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a vehicle hood from [redacted]. It was inspected upon delivery and found to be free of damage as a result of shipping (no obvious damage to shipping carton or wrap). When the product was removed from wrapping for installation and brought into sunlight I discovered white spots visible on the top of the hood. The spots could not be wiped away with a soft cloth and are under the hoods clear coat. Additionally the hood latch pin is too wide and short which prohibits the hood from fully securing and cannot be easily released from the safety latch (only one that can engage). I have provided the vendor proof of defect and had a professional body shop inspect and attempt to install per the vendors request. The body shop has also confirmed the defects are manufacture defects, hood does not properly latch and is poor quality. Vendors return policy states they will refund payment and pay shipping for product defect. Vendor was provided proof of defect (photos) and has confirmed with manufacturer it is a product defect. Vendor policy states 1-2 business days to process returns. It has now been 8 business days and the vendor still has not provided me a return authorization and refuses to accept product if I ship it to them. I have tried to resolve with the vendor to no avail.Desired Settlement: Provide me an RMA shipping label for return of item and full refund of purchase and ALL shipping costs.

Business

Response:

[redacted],I apologized for the delay in the return paper work. As of today, I sent him the return paper work and called him as well to ensure receipt. Please find my email to him.Hi [redacted],You may print the return label and place in a clear sleeve on top of the box. You can schedule a pickup with [redacted] Freight at your convenience by calling ###-###-#### option 1. You can write the RMA # [redacted] on the box. If you have any questions, please let me know. [redacted]Consumer Relations Mgr. ###-###-####

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The business has finally sent me the RMA ten business days later. The item was returned to and received by the manufacturer and yet a refund has not been processed the refund or replied to my emails requesting update. Additionally the lengthy process for obtaining the initial RMA and return of thew defective item has been considerably longer than the one to three day process [redacted] claims in their posted return policy.

Regards,

Business

Response:

We are sorry that the client had to reject our response. At this point the settlement has been satisfied as his refund has posed on 11/10/15 at 7:58AM in the amount agreed upon ($675.51)

Review: ordered products in september 17th, I have yet to receive last piece of order([redacted]). I have spoke to 4 to 5 different representatives, included supervisor. I getting the run around, I can't drive my car with out bumper!!!Desired Settlement: I wanted the bumper part and a credit with www.cardid.com...i'm not paying any additional money for this product.Product and shipping cost over $700.00 dollars

Business

Response:

Part of the problem is that his mail box is full and we can't contact him. The shipping company has attempted to deliver this item numeroius times but if his voice mail is full the shipping company can't reach him.He needs to provide an alternate telephone number to reach him or this will continue to happen. None the less, we gave him a $25.00 gift card.

promised me a tracking no. the next morning and 4 days later they told me the tires were out of stock,tried to cancel and they wouldn't ,,,,went through the return process with mt cc company and lost,,,had to pay 2567$ for tires I don't want,they lied screw them,,,,they went out of their way to make this customer happy,,,BEWARE

Review: on 12/12/2014 I placed an order with CARiD for a Curt brand receiver hitch. I was given a shipping date of 12/16/2014. On 12/17/2014 I received an email saying that there was a "manufacturer delay" and that my order would ship 12/23/2014. I did not receive notification of shipping on that date, or the following date. I contacted CARiD and requested that my order be canceled and a refund be issued to my Paypal account. I received an email from "[redacted]" in Customer Service stating that a refund would be issued "in the manner in which I paid" in 24 to 48 BUSINESS HOURS.Excluding Christmas Day and New Years, that time period expired on 1/5/2015. I then contacted "[redacted]" again, stating that the time period was over and asking where my refund was. She replied that [redacted] was closed during the holidays and that CARiD had to "wait for a cancellation confirmation" prior to processing my refund, and that they had "just received it" and that my refund would be processed in "24 BUSINESS HOURS" once again.I then emailed the manufacturer of the hitch that I purchased, [redacted]. Their Customer Service Manager informed me that they had been closed ONLY on Christmas Day and New Years Day, and that they had no "manufacturer delay" as this time of year they have their HIGHEST inventory levels in preparation for the upcoming towing season here in a couple of months. So in essence, every excuse that CARiD had offered was no more than utter fabrication on their part. After the initial problem, I then did some searching across the internet and found that this seems to be CARiD's "standard operating procedure" and it's sad that no one made the effort to make a complaint before me.Desired Settlement: While it would be nice if they would pay me for the lost time that I've experienced due to this fiasco, being unable to rent a car trailer and tow home the 1968 Mustang that I purchased which is STILL sitting 40 miles from me since I have NO HITCH ON MY TRUCK...getting my payment refunded back to my Paypal account would more than likely be the extent of their capitulation...although it would tickle me silly to see them close up shop so as to stop this sort of behavior on their part.

Business

Response:

I certainly can understand the Customer's frustration. On 1/7 a refund of $128.17 was applied back to his original form of payment. I sincerely apologize for the inconvenience. If I can be of further assistance, please find my contact details below, have a great day.

Consumer

Response:

I am rejecting this response because:CARiD did NOT refund my payment willingly, the time they gave me passed and I filed a dispute with Paypal, which I had used as the method of payment for this order. THEY investigated my dispute and found that CARiD had not refunded my payment so they seized the money from CARiD's Paypal account and refunded it to me...NO effort was made on CARiD's part to refund my payment within a reasonable time frame, it was through Paypal's actions that I received my money back. I ordered the SAME hitch through another company (E-Hitch) and received it four days later. Yes, I have received my payment back but it was NOT done by CARiD and their claim that it takes 24-48 BUSINESS HOURS for them to process a refund is no more than a stall tactic used to continue to use your payment for their own ends.

Regards,

Bruce Robinson

Review: After my package was sent to the incorrect address I finally received it a couple days late. Upon opening the package I realized I had what I thought to be the incorrect part, after contacting Carid I was told that I did receive the correct package. The issue is that on there website they include multiple different designs of "Mcgard Wheel Locks" I input my desired vehicle application and chose according to the pattern of wheel lock I needed and the picture depicting the wheel locks on the site. Nowhere on the website does it mention that the product may differ from the image/images provided. When I spoke to the customer "service" representative he basically told me there's over 10,000 different patterns that Mcgard produces like this is supposed to be general information. Then proceeds to explain about purchasing a key from Home Depot like it's even remotely related. Nowhere in their product description does it mention anything about there being "over 10,000 different kinds," and it's this improper description and not disclosing that the picture wasn't the actual product that led me to purchase these wheel locks.Desired Settlement: The return shipping label to start the refund process has been issued by Carid, but I need a refund of the return shipping costs incurred due to their lack of a proper disclosure and description on their website.

Business

Response:

4/3/14

Complaint ID:[redacted]

Name: [redacted]

Date filed: 3/28/14

PO#: [redacted]

Item in question: [redacted]- Chrome Turner Style Cone Seat Wheel Lock Set

Number of items: 1

[redacted],

Mr.[redacted] felt that our website had improper description which caused him to proceed with the order. Please find our website description, “We highly recommend contacting a CARiD Wheel Specialist to determine the best McGard products for your aftermarket

wheels”. I apologized for the misunderstanding and have requested to send a return label at our expense.

Please let me know if there is anything else I can assist you with. Have a great day.

Consumer Relations Manager

###-###-#### x[redacted]

Review: Items for CarID PO #[redacted] were the incorrect bolt pattern wheels for my vehicle. I promptly shipped the wheels back to CarID with packaging and postage CarID supplied and instructed me to use. CarID now claims part of the package was damaged during shipping and refuses to fully refund my purchase price of $1978.79. I informed them I packaged and shipped the wheels with the material they supplied as instructed and that any damage that may have occurred during shipping was the responsibility of UPS and CarID who purchased the shipping labels. I requested CarID fully refund my purchase price with no response for the past 5 business days.Desired Settlement: Full refund of my purchase price of $1978.79.

Business

Response:

Janice,I am unable to respond as there is a PayPal dispute open, we answered it on 7/17 and now are waiting on PayPal decision.

Review: 5/26/15, Ordered a clutch kit for 2006 Subaru Baja Turbo on the Phone with Robert . Was assured at that time it was the right kit for the car. Got the kit in and the throw out bearing was too big for stock clutch fork. Contacted Carid via e-mail and asked it I needed to purchase an after market fork, due to the fact that the one from the kit was too large to fit. Got a response from a Damien [redacted] where he tried to instruct me about all the other parts of the kit but the throw out bearing. Told him that the other parts were ok, and needed to talk to some one that could help me on this. Got contacted by Nicole [redacted] of customer service and provided her with numerous photos of the clutch fork, and the new throw out with a tape measure to prove the fit problem. She acknowledged the photos and stated that she would send them along to the manufacturer to confirm a fitment issue, and that would take at least 24 to 72 hours. Contacted her back via e-mail numerous times and always it was the same "24-72 hours" more to confirm. I finally concluded that this was a stalling tactic to put me beyond the 30 day refund period. So with my car in pieces, I ordered a new clutch kit from Grip Force, and all the parts work. I even sent new photos of the new throw out beside the one Carid provided, and asked to return the items for a refund. Still they stall. Finally got fed up and threatened a lawyer, and that's the last I have heard on the matter from them. I have gone to review web sites and found that they have a record of refusing or delaying any return.Desired Settlement: Refund and or downgrading your rating of this company. They dont deserve an A rating.

Business

Response:

I do apologize for the delay in the return authorization. I requested this rush. On 7/15, we did send the return authorization to him via email.Can he please confirm receipt?

Review: I recently went on the website to order Chrome Molding for my automobile. On the website I ordered moldings for 2014 Chevy Impala. On the website it states that moldings are for 2014 Impala; however when you click on photo it says in white letters that image may not reflect actual vehicle. In first photo its almost impossible to see and second photo that I did not click on you can see it better. My issues is they give the molding a part number of of [redacted] and if you go on website to molding of 2013 impala you get part number [redacted]. The person I talked to said that on their site they take phone of car from the web, but they don't sell the exact chrome on the car, but did state that the measurements for 2013 impala and 2014 impala are different when I know they are lying as I sent picture of my car and what was installed by my local dealer is molding for 13 impala. Why put ad up for chrome molding when you dont have it they are selling the same molding they should put picture of 13 impala up to show what you get. When they say that picture of car may not reflect your vehicle would show that its LTZ online not lower 2014 trim levels. My dealer installed the moldings not realizing they are wrong ones as box said 14 impala moldings and they are not. I was willing to pay to have moldings removed and sent back but all they will do is credit me for the installation charged by my dealer, but they should not claim to have chrome for 2014 impala when they don't. They are selling same ones for last year, they just wont admit it and I am upset as I feel that the car is ruined and I paid for something that the company does not sell. I would want complete refund not just for what I paid to put the wrong ones on car. They even sell the 2013 and 2014 moldings for same price so if they are different moldings as they claim as they are not same size why price them the same. I think they changed part number only to show it was for 14 but its really not.Desired Settlement: I would want refund for the moldings not just the $50.00 install fee that they are giving me.

Business

Response:

9/12/13

Complaint ID: [redacted]

Name: [redacted]

Date filed: 9/3/13

Date completed: 9/12/13

Item #: [redacted] (LCM - Lower Chrome Molding)

To whom it may concern,

In reviewing this complaint regarding lower chrome molding, it appears

that there was never a question from the consumer asking if the molding is to

be placed in the center of the door or the lower portion of the door.

The chat transcripts were reviewed thoroughly and no mention of the

fact. We did refund the consumer a $20.00 gift card as well as a refund of

$50.00 for the installation of the product.

In addition, the consumer also received the installation instructions (attached)

which were sent in the package. It clearly shows where the molding is to be

placed.

I hope to bring closure and satisfy the consumer, if you need further information, please advise.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: During conversation on phone and on their website as I have said before it does state that picture of car is not actual vehicle which I understand. The following was now added to site

Fitment Notes: Will not fit the factory.

This was NOT originally on their website.

No where does it say that the moldings sold for Impala are lower chrome moldings if it said that would have not purchased them, I would have gone directly to GM for part.

Now I am going to pay 282.00 for correct moldings and $75.00 to have the ones I had put on from CAR ID removed and new ones installed.

I know I received $50.00 credit for my install, but I didn't see directions as dealer did install and didn't know that is not what I wanted. The $20.00 credit on gift card should be put back on credit card as I don't want credit from this site as I will not purchase any additional products them them and the reason for that credit was the product was delivered later then it was suppose to. Took 2 days and I paid for next day shipping.

They really should update site and say that moldings are lower chrome moldings for lower part of car and put actual picture on line of product. On their site they have actual car showing moldings. Its 2013 impala they should put that to show exact molding as no matter what they say the moldings are NOT for 2014 Impala.

Please see pics

- Pic 1 is the whats on their site for 2014 Impala

- Pic 2 is disclaimer which you can barely see

- Pic 3 is description and no where does it say lower chrome molding

- Pic 4 is what they are selling and what should be pictured for 2014 impala not what they have as the moldings for 2014 are no where close to what is being sold

Regards,

Business

Response:

9/20/13

Complaint ID: [redacted]

Name: [redacted]

Date filed: 9/3/13 Response to rejection

Date completed: 9/12/13

Item #: [redacted]

To whom it may concern,

In reviewing his response, all the pictures indicate the lower side molding. The instructions provided were for lower side molding.

It was installed by a professional who installed it correctly based on the instructions. This item is installed which on our website the disclaimer

states, “Any product that was used or fully/partially installed is non-returnable”.

On 9/3/13, I reviewed the Chat Log where he inquired about the $50.00 refund. Mr. [redacted] had the opportunity to disagree with

the refund amount then, which he did not.

Mr. [redacted] stated in his rebuttal of our response that we gave him a credit of $20.00. I would like to point out the Gift Card is actually $25.00

giving him a total of $75.00 in refund and credit, while the item cost was $129.20 = $39.00.

I would like Mr. [redacted] to call us and see how we can assist him in using the $25.00 Gift Card and possibly offer him an additional discount on an

item of his choice.

We want to provide an exceptional service and I’m sorry if Mr. [redacted] feels we have not provided that. If there is anything else we can do, let us know.

Review: I PURCHASED A BUMPER GRILL GUARD FROM CARID THE FIRST ONE WAS DELEVIRED DAMAGED I REFUSED IT AS THIS ITEM COST 604 DOLLARS THE CARRIER TOOK IT BACK CARID SENT OUT ANOTHER ONE THE DELIVERY COMPANY ON THE SECOND ATTEMPT REFUSED ME THE RIGHT TO INSPECT THE ITEM BEFORE SIGNING FOR IT I REFUSED THE ORDER AND PROMPTLY CALLED CARID TO INFORM THEM AND ASK FOR A REFUND. I WAS TOLD THAT I HAD TO WAIT FOR THEM TO RECEIVE THE ITEM BEFORE A REFUND COULD BE ISSUED THIS WAS ON 2/10/16 SINCE THEN I HAVE CALLED 3 TIMES AND HAVE BEEN TOLD THAT I WILL HAVE A REFUND IN 24-48 HOURS I CALLED AGAIN TODAY 2/18/16 AND SPOKE TO [redacted] HE HAD ME ON HOLD FOR 20 MINUTES AFTER I TOLD HIM ABOUT MY PROBLEM HE INFORMED ME THAT THE BILLING DEPT THERE IS APPARENTLY WAITING FOR A REFUND FROM THE MANUFACTURE BEFORE THEY CAN ISSUE ME A REFUND ESSENTIALLY HOLDING MY 604 DOLLARS HOSTAGE I DON'T KNOW HOW MUCH BUSINESS THEY DO WITH THIS PARTICULAR MANUFACTURE BUT THIS TO ME SEEMS HIGHLY UNUSUAL I JUST WANT MY 604 DOLLARS REFUNDED TO MY CREDIT CARD MY ORDER NUMBER WAS [redacted] MY CELL 813 613 4364 THE ITEM RANCH HAND GRILL GUARD THANK YOU FOR ANY HELP YOU CAN PROVIDE YOU GUYS DO GREAT WORK.Desired Settlement: MONEY RETURNED TO CREDIT CARD.

Business

Response:

The clients item has been received back and refund is being issued today.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased an automobile engine (Order #: [redacted]) that included a core deposit of $260 that would be returned to me once I sent www.CARID.com my original automobile engine. The new engine was suppose to include the return shipping paperwork authorizing me to return my core, however, it did not.

I've spoken with two different representatives over the past 2 months and received 3 emails assuring me the return shipping authorization labels would be received by me within 48 business hours. This has not happened yet and I'm not able to receive my refund of $260 without it.Desired Settlement: Apply refund to the credit card used to purchase engine.

Business

Response:

We certainly apologize for the time lag to refund for the clients core. It does take sometime to inspect all core returns prior to issuance of a refund. THe clients refund went through on 12/15/2015 for $260.00 with the transaction ID [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Returned core for $60 refund but company will not send it to me. ups tracking #1z3f1w5[redacted]21Desired Settlement: Refund my core charge

Business

Response:

[redacted]I agree that we should have refunded him, as a result on 4/10 there was refund in the amount of $60.00.Transaction ID: [redacted]I apologize for the misunderstanding as we had given him store credit on 4/1 rather than a refund. 1

Review: I bought a part from carid.com, when I was checking out it said that $0.00 was owed for ground shipping. However today I learn from an email they charged $138 for shipping on the part. Called customer service and got told it was my fault that I didn't read the site properly and then I was laughed at.Desired Settlement: I demand a full refund for the part AND SHIPPING. Or pay the shipping and give me the part for free. I will file this charge as fraudulent tomorrow

Business

Response:

[redacted]Please be advised that we are refunding the client in full the shipping fee., also can I have a copy of the invoice. I want to review the error. You can send it to [redacted].

Consumer

Response:

I am rejecting this response because: I don't have the part. I'm not paying $68 and not getting the part that's not fair either.

Business

Response:

[redacted]I personally arranged to have this part picked up by him which he agreed to. Please reconfirm with him on his concerns.

Review: [redacted] shipped us a damaged car grille. It arrived damaged and the body shop refused to install it due to seeing the defects. They were contacted, promised to send a return shipping label, then ignored us. Weeks later we contacted them and it was demanded we PROVE the grille was damaged, with photos and that we provide the VIN to establish whether we attempted to install on the wrong car. The information was sent. The response was that management could not see damage in the pictures, therefore we needed to send more pictures to convince them. The pictures clearly showed damage so I responded that this was sufficient. They did not acknowledge this and only offered to have the manufacturer decide to replace or refund. Nearly a month had gone by and my mom had already got a replacement elsewhere due to the long delays (and had to keep a rental car for longer as well) so I made it clear that we did NOT want a replacement and that the inconvenience and games being played left us no choice but to ask for a refund. Only when I spoke of bank charge-backs and a potential [redacted] claim did they offer an RMA.

After the RMA and shipping label were given to us, we returned the product. Fast forward some weeks later and they are claiming that the product was returned to them scratched, that they were contacting [redacted] to determine fault and would contact me further - in other words they would hold me responsible if [redacted] did not take responsibility (they obviously do not want to accept that they sent a damaged product and want the customer or someone else to eat the cost). My last response was that it was a damaged part return, that I have correspondence to prove and that their service team should have noted that. They are acting surprised to receive a damaged return that a customer sent back because it ARRIVED damaged.

I'd like to stop being harassed and blamed for the poor quality of their own product. They are bullying me, have been rude to my mother and are bothering me.Desired Settlement: The money has been refunded but the harassment of trying to blame us for the damage (or [redacted] or get [redacted] to blame us) is continuing. I would like them to stop harassing me, stop trying to claim that I we caused the damage and stop pretending to not hear that we reported that the product was damaged on ARRIVAL.

My doctor has been treating me for anxiety and the unnecessary stress of the situation triggers issues. We also have a newborn in the house and the issue has distracted from fatherly responsibilities, leaving extra burden on my wife.

Business

Response:

[redacted] advised us that the item he received was damaged. We open a damage claim which was denied.We refunded [redacted] prior to the claim decision to avoid him from experiencing further frustration. We contacted him to inquire on the way the item was packaged to resubmit the claim. We will not contact him any longer and absorb the loss.[redacted]Consumer Relations Mgr.###-###-####

I purchased a window deflector form CARID.com and it clearly said that the item will be shipped in 24~48hours. I didn't get the tracking number from them after 2 business days. I called them and they said the item was shipped and they will email me the tracking number soon. It takes one business days to send the tracking number. It sounded strange but I decided to wait another day. Still I didn't get the tracking number. I called them again and asked what is going on. They said the manufacturer has some shipping issue so it will be shipped after 2 weeks? They said it's already shipped and now it will be shipped after 2 weeks? I can't understand why they lied to me without investigating what was going on. I totally wasted a week of my time. I cancelled the order. Avoid this company.

Review: I purchased a [redacted] antenna from[redacted]. As shown on your website when I typed in model, year, and make for 2014 [redacted] it pulled up that particular [redacted] antenna that you sent. However, upon trying to install the product, it did not fit. Therefore I emailed your customer service dept. to let them know that it did not fit. They responded that they would look in to it. Well apparently the one that would fit a 2014 [redacted] was not available, however, they did offer exchange it for one that would fit when it became available. HOWEVER, it came at a higher price for a [redacted] antenna and a different model. This would result in me having to pay an additional shipping charge to send the wrong item back and pay again to have them send the right item in an exchange. Which also incurs paying for the difference for the new [redacted] antenna. Why am I paying for all these extra charges when your website states its should fit that year, model, and make? So in other words everyone else with my type of car will be paying for all these charges because your website is not specific. What a waste of time and money.Desired Settlement: No shipping charges paid by me other than for the first charge that I already paid for when the wrong item was sent. Also no extra charges for sending a different [redacted] antenna.

Business

Response:

Complaint ID:[redacted]Name: [redacted]Date filed: 5/13/14PO#: [redacted]Item in question: [redacted] Antenna [redacted] (Satin White Pearl [redacted] antenna for [redacted]Total Cost: $119.18[redacted]I agree with [redacted] and as a result, [redacted] is offering the correct item for the same amount as customer requested of $99.00. Our Purchasing Dept. has sent [redacted] a [redacted] bill today to purchase the correct item with no additional shipping charges. If you need to discuss this further, please find my contact details below. Have a great day. [redacted] Consumer Relations Manager ###-###-#### x[redacted]

Review: I ordered four CCI ALY74182U20-17" remanufactured 6-spoke silver factory alloy wheels 0n 12/11/2013 order #[redacted] I took the new wheels still in the unopened boxes to the tire shop and had them install new tires on the wheels, when I picked up the wheels one of them was a completely different color than the others. I notified carid of the problem rightaway and was told they can't accept returns on wheels that had tires installed on them. (nowhere on the webpage I purchased the tires from stated this) I was told through an email I could purchase another tire they would give me a return shipping label once they seen it was shipped I could receive a refund or store credit. This is unacceptable that I should have to pay for a mistake that I had no control over I trusted that this company provided me with the correct parts. I had to pay for the incorrect wheel to be installed once now I'll have to pay again to have it remounted and balanced due to carid.com negligence. As I said my only fault was trusting that the correct wheels were shipped .Desired Settlement: I want the correct color wheel which I paid for ,and a return shipping label to send back the incorrect wheel which I didn't ask for I don't want to have to incur anymore costs.

Business

Response:

1/17/14

I left a message for [redacted] regarding his request to return the Alloy Wheel. It appears that we sent him 3 correct wheels and one incorrect

wheel. His auto body shop proceeded and installed the wheels knowing one was incorrect.

If an item is incorrect, we will be more than glad to exchange the item if it is not installed. At this point, the manufacturer agreed

to inspect the item to see if it is returnable, however, there is no spare wheel as the body shop discarded the original 20” wheels. If the body shop received an incorrect item, they should have contacted the customer to inform them and not proceeded to install the item. This is now creating a problem for the customer.

[redacted] is requesting we send him a wheel prior to him sending us the incorrect used wheel. In speaking to the manufacturer, it is not possible to send out a spare wheel nor is there a guarantee that the manufacturer will take the used item back.

If I can be of further assistance, please find my contact information below. Have a great day.

E

Consumer

Response:

Review: [redacted] I was contacted once from MS. [redacted] not numerous times , which I didn't receive a call back as promised. Ms. [redacted] had a difficult time getting in touch and coming to a mutual agreement with Ms. [redacted] regarding the wrong color wheel sent from Carid and their supplier, Maybe Ms. [redacted] is part of the bigger picture with Carid lack of customer service and bad reviews and complaints. Moving forward a lesson was learned, I am done with this resolution process

I thank Revdex.com for all they did without them, I'm sure the outcome would've been different. The correct color wheel was eventually sent and wrong one returned after more effort than should've been necessary. This case is closed as far as I'm concerned.

I am rejecting this response because:

Regards,

Business

Response:

I wanted to take a moment to let you know how pleased I am with your customer service and the help with the exchange of the wheel. You are the first person we dealt with at your company that heard our pleas to help us and I am truly grateful. As far as we are concerned, you went above and beyond to ensure that we received what we had paid for and just wanted to let you know

that I appreciate it. Being in sales myself, I know that the policies need to be amended at times.

Thank you again and I hope you have a great afternoon. :)