Onyx

The brackets shipped out, as I said they would, on 12/1/They shipped UPS with tracking # [redacted] , and were delivered on 12/7/Below is the link to UPS's site showing the tracking and delivery information https:// [redacted]

great people to work,very happy with the service

days after placing my order with CARid.com I received the horrible news that my snow tire chain won't make it on time for my road tripCARid failed me

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, but only under the agreement that the price will remain the same, regardless whether or not the manufacture raises their prices in the futureI would also like to know how you plan on keeping up with this item to be able to inform me when it becomes available I still feel that I shouldn't have to pay for this item at all, but will accept this only if you agree to these terms and send it to me in writing, besides this email Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The accident referenced was weeks after we initiated the return dispute with this company so that is a non issueWè were told on the Friday prior to this complaint a refund would be issued and then on Monday the refund was taken backBottom line is that the wrong part was received and now the vendor is using another excuse to not correct their mistakeWhat will be their next excuse? Regards, [redacted]

Ordered at wiper motor, upon installation it did NOT WORKThey are refusing me my refund because it's past the day markI'm at the day markAs a consumer I have rights, they offered to give me a new one but, I've had the old one installedWorks fineJust need my $backMy next call is to the local TV stations to alert the public these people may do shady business

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

This issue has been resolvedA discount of $has been issued back to my account

The above consumer actually has four orders which is returning all itemsShe is requesting full refund, which is being reviewed, however, we sent her return Labels for each order and she sent in two return labels for all items This creates a problem when it's different manufactures, fortunately for her, it was all the same manufacturerWe are waiting for the manufacturer to confirm quality of the items to refund the customer

on 3/paid over $for suv rims and tires from caridi received a nicked Voessn rim and lose and coming off balance weights on rimsI never put tires on car just looked at each tireI even took pictures of nicks in rim and balance weights hanging off rimsI notified carid same day I unwrapped tires/rimssent pictures and infomy reply they will offer $and blame (UPS FOR SHIPPING DAMAGE) and pay to get rims rebalanceI was shocked due to most company (tire rack) would have sent a pre-paid return slip for damaged rim and sent out a undamaged rim and tire to there customerbut I asked for $to quickly end my relationship with this company, and just pay for rebalance of rimsso be aware of this company as others warn! there policy are not customer friendly next time I spend $plus go and read Revdex.com reviews first not after like I did

I purchased a suspension compressor last October By January it failed They replaced it In months the replacement failed They said they were giving me a refund of $and that the "check is mailed" It never arrived I contacted them and they wanted me to pay to "stop the check" - $ I refused They have not responded to any of emails and I have never received any refund They are crooksI am willing to bet that a check was never sent, this is just part of their charadeOverall, their parts don't work and they never live up to their promises

Our client confirmed the wheel size with our representativeHe was also sent an email with the wheel and tire sizes before he purchased for reviewOne purchased he received a confirmation email that also listed the sizes of the wheels and tiresOnce tires are mounted to wheels they are considered used and can not be returnedverbally our client agreed to the sizes and after reviewing the email agreed to make the purchase

Here is the time line of this situation: 6/Order placed 6/Payment captured 7/The manufacturer informed us that the paint ordered is $per wheel ($total) 7/Tried to get a lower price and decided to take a loss on the paint and only charge $400.7/Contacted client to explain the extra charge Offered to cancel the order or proceed Customer was going to think about it7/Customer called back because he did not want to pay anything for the second level paint, but we were not able to reduce the price7/Customer cancelled order and the funds are being refunded

I ordered a car stereo, a dashboard mounting kit and a wire harnessI live chatted carid employees to make sure that all of the parts would fitAfter I spent hours taking my whole dashboard out, my mounting kit didn't fit at allNot only did I waste my time, I also managed to scratch my old dashboard and crack itNow I'm trying to return the stuff they sent me and it's a painI have to take pictures, explain why I'm sending it back, and I have to tell them whether I want a replacement or a refundI've been waiting for days to hear back from themDo not buy from this company

Complaint: [redacted] I am rejecting this response because:My husband purchased a $GC from this Company on his [redacted] CardThese items were purchased with that GC, we have not been reimbursed for that GC from Card ID that was purchasedHe was only reimbursed for the stereo portion, they still owe us $2000+Please call me at [redacted] with any questionsThis is exactly what I have been dealing with with them for the past couple of months, clueless! Regards, [redacted] ***

Time Stamp class="Apple-tab-span" Amount Transaction ID 2016-01-06:08: [redacted] Above is the refund transaction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I understand this will be a full refund with no restocking fees subtracted and not a store creditThis was not mentioned in the company response but I believe this is understood by the company agreeing to the desired resolution

PO# In reviewing his order, the grille guard is currently on back order with an estimated ship date of 4/10/Please keep in mind this is an estimated dateI am not able to give a date of shipment until I receive the tracking details from the manufactureI apologize for the back order of the item, the client can cancel at anytimeIf the client wishes to email me instead of calling directly to our lineI can be reached at [redacted] I sent an email today advising him of my existence and how he can reach meAgain, I am truly sorry for the inconvenience

Complaint: [redacted] I am rejecting this response because: the business response says "for now we will set up for a full refund" They have been notorious for issuing refunds that are only partial refunds or not issuing refunds at all or that are pending for more than two weeks I also got the paperwork from the company and it says that the item must be unused and not been installed As I clearly indicated in my complaint that I had to have it installed in order to know that it did not fit properly, they're setting me up for a partial refund and another issue that will have to be dealt with If they would like to clearly define that they will accept the item "as is" and also guarantee full refund within hours of receipt, then I will accept their response and offer If you would like for me to forward the email with the return label and information, I will be happy to do so Thank you very much for your help and my apologies for the late reply as I've been traveling on business Regards, [redacted]

[redacted] ,I do apologize but will not send the part and refund her for the itemPer *** [redacted] , the item is in transit back to the ManufactureThe reason for the return is the passenger side does not fittoo short and driver side is to bigOnce received at the manufacture, it will be inspected and a credit if approve will be sent to usThis is not closed as I need to allow the manufacture the time to contact us of the condition of the returnI will request to keep this open [redacted] Consumer Relations Mgr.###-###-####