OpenSky

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.   As of today, I have not been refunded the money however.    They indicate up to 5 business days.   This means that they have had float on my money for 15 business days.    There is something very wrong with this situation.  The use of the consumers money for 15 days without providing any product.     When I checked the tracking with [redacted], they indicated that they have no further information regarding the tracking number provided.     Should I not receive a refund in a timely manner, I will refile.  Sincerely, 
[redacted]

Thank you for contacting OpenSky!We are sorry to hear that an item is missing from your purchase.We have sent you a return label so you can return the item for a full refund.We are sorry for the inconvenience.Thank you for shopping OpenSky!

Thank you for contacting OpenSky!We are sorry for the delay this order is scheduled for delivery on 3/**/16.[redacted]Please let us know if we can be of additional assistance.Thank you

Thank you for contacting OpenSkyWe are sorry for the confusion.Attached is a return label once the item is received back you will receive a full refund.Thank you

Thank you for contacting OpenSky!We are sorry to hear about this experience.Unfortunately the merchant is out of stock on this option.We have applied $30.00 in Osky Cash to your account, so when this item is back available you can purchase it at no charge.Once again we apologize of the...

inconvenience.Please let us know if we can be of additional assistance.

Thank you for contacting OpenSky!We have canceled the order per the customers request.If the customer receives this order, please mark it return to sender.Please allow 3-5 days for the funds to be applied to the original credit card received.Thank you

Thank you for contacting OpenSky!Sorry for the delay!Your order has been shipped via [redacted] tracking:  [redacted]Thank you for shopping OpenSky!

Here is breakdown of each order and when each item was shipped out.Funds are not deducted from your bank account until and item is shipped[redacted] Shipped on Wednesday, June **, 2015[redacted] Shipped on Monday, June **, 2015[redacted] Had multiple item here are the shipping dates:Shipped on Monday, June **, 2015 Fusion "No Show" Montelle Blue HipsterShipped on Monday, June **, 2015 Bamboo Studio Santa Barbara PitcherShipped on Friday, June **, 2015 Jade Maxi SkirtShipped on Friday, June **, 2015 Denim Blue Foldover Maxi SkirtShipped on Friday, June **, 2015 Women Seamless Sports BraShipped on Monday, June **, 2015 Long Chiffon Maxi DressShipped on Friday, June **, 2015 Rock & Ready Sleeveless Hi-low Maxi Dress Available In Regular & Plus SizesShipped on Wednesday, June **, 2015   Chevron Pattern Bohemian Style Maxi DressAmaryllisThank you

The Customer contacted us in regards to multiple charges on his card. We explained to the customer that when an order is initially placed, a pending hold for the full amount is placed on the card.Then as each item is shipped the funds are actually captured. All funds have been refunded to the...

customer.

Thank you for contacting Opensky!Per your request you have been issued a full refund.Please allow 3 days for the funds to be applied to the credit card.Thank you for shopping OpenSky!

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I would like to add that I did not get a response from OpenSky's customer service staff about this part of my order until I filed the Revdex.com complaint. Within 24 hours of filing the complaint, I had a refund.Thanks to the Revdex.com!
Sincerely,
[redacted]

Thank you for contacting OpenSky!The missing item has been reshipped to the customerWe will be refunding the customer the shipping and handling charges to make up this experience.Thank you for shopping OpenSky!

Thank you for contacting OpenSky! The cancelation email you received was an error on our part and a glitch in our system. Your order is being processed by the merchant and will be shipped shortly. To confirm your order has not been canceled you can review your purchase...

history. Once again we are sorry for the inconvenience.

Thank you for the claim number.You have been issued a full refund.Please allow 3-5 days for the funds to be applied to your credit card.Thank you for shopping OpenSky!

Thank you for contacting OpenSky!Attached is the return label that was sent to the customer originally on 7/*/16.Once the item is received back by the merchant we can process a return/exchange.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for contacting OpenSky!We are sorry for the delay.It appears that this item was delivered on today:[redacted]If you need additional assistance please give us a call at ###-###-####.Thank you for shopping OpenSky!

Thank you for contacting OpenSky!This order has been canceled and a full refund has been issued.We apologize for the delay, this order was affected by the in-climate weather in Texas, which has caused immense delays.Once again we apologize for the inconvenience.A refund should be applied to your...

credit card within 3 days.Thank you

Thank you for contacting OpenSky!We are sorry for the inconvenience.This item is still within the 14 day return policy.We recently started self service return, and this is an error on our part.We have emailed you a return label once the item is received back you will receive a full refund.Once again...

we apologize for the inconvenience.Thank you for shopping OpenSky!

Thank you for contacting OpenSky!We appreciate your feedback.We have forwarded your complaint over to Aaron F supervisor, they will follow up with you.We are sorry for the inconvenience.Thank you for shopping OpenSky!