OppenheimerFunds, Inc.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the [redacted]er is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Delivery will cease immediately and we will verify no delivery has occurred until we or the consumer are satisfied that the carrier has gotten the message.

We reviewed the phone call made yesterday in regards to the complaint. Due to the misinformed sales tactics from the kiosk vendor we will be refunding the entire amount of $24.67. A credit should be posted back on to the credit card statement in about a week.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and...

the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, Cincinnati.com must also check and repair their link for unsubscribing.  In the future, if I were to use Cincinnati.com or the Enquirer services and still run into the same issue, I would have to escalate this.  It's considered spam/unsolicited email and they are required to have a working unsubscribe link.I appreciate the efforts of the Revdex.com in helping with this matter, but it should not have to go here and I see several complaints about the same issue.  Thank you for finally removing me from your lists.
Regards,
[redacted]

Apologies for the issues that have occurred. Upon review of the phone calls it looks like the first representative that you spoke to in regards to starting digital incorrectly stated the terms of the offer. The offer he set you up was for 99 cents the 1st month and then $4.99 the next 12 months. He...

stated that it was 99 cents for 12 months which was incorrect for the offer he started. Unfortunately the floor supervisor that you spoke to also incorrectly repeated the same information as he was only aware of the current rate at the time of the call which stated that it was 99 cents for the month. He did not look ahead to see that the rate was moving to $4.99/month after the 1st month. We do not have a rate that matches those terms exactly of 99 cents for 12 months, but we do have a rate of $9.99 for the entire year. Since the account has paid a total of $10.98 thus far we will move the account to this rate and the account will now be paid up for the next year until the end of September 2018. No more payments will be taken out until then and at that time the offer will renew unless either you notify us or we notify you of any changes to your account.

The business has done an outstanding job of addressing my requests. I am optomistic the deliveries will stop.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We reviewed both call records of the stop and the start. When the customer called in on 6/5 to cancel service she stated that she wasn't clearly told the rate would increase after the promotional period ended of 6 months and also wasn't told that she would need to call and cancel.An outbound sale...

rep called the customer on 8/17/16 at 7:38 PM and told the customer that she had a 6 month special available for $4.30/month and also mentioned that after the 6 months the rate will increase to $8/month. After those terms were offered the customer accepted and said that she would start back up. In addition the sales rep stated that the customer could call back in and cancel at any time.Based on the review of both calls it has been determined that there is no justification for issuing a refund as the terms were clearly stated on the original sales call and the customer agreed to them. We did not hear back from the customer until June 2017. At the time of the call there was a negative balance of $2.05 on the account owed for services received in June so far. The customer agreed to pay that final balance to close the account out. There were no charges for services beyond the date (6/5/17) after the customer first notified us she was no longer interested in keeping the paper at the higher rate.

The carrier has been on
this route for over years
and has never had a significant issue with any
customer over that period of time. He is very proud of his ability to
deliver our products and our alternate products. He told us that this customer was
getting the paper as subscribed and he's throwing the paper where it should
be easily retrievable for the customer. We have been verifying the
delivery since the initiation of this complaint and the papers have been
delivered as subscribed and in good conditionDespite our verification efforts we are still seeing complaints from the customer about missed papersThe paper is being delivered in good condition and we believe the issue is resolved

The charge was initiated on 7/14/17 by our system for your monthly bill in July of $8. The account was cancelled on 7/16/17 and the payment that was initiated on 7/14/17 posted on the account on 7/22/17. Due to the payment being for $8 to cover the month of July there is currently a positive balance of $4.10 on the account as only the first two Sundays of the month were delivered before the cancellation. Our policy is to not refund any balances on accounts that are under $10 unless there was some sort of error on our part that triggered the issue. There are no applicable errors to be found on the account as the payment for $8 was already initiated for automatic monthly processing by the time the request to cancel was received by us. If you would like we can have the account restarted and run the balance out for an additional 3 weeks to account for the past two Sundays without delivery and the last Sunday of July.

The remaining balance has been zeroed out.

The issue has been forwarded to our distribution team and all delivery issues should be resolved going forward.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am stil receiving email dated today so my email has not been removed!
Please let me know when emails will stop.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The issue was forwarded to our distribution team and they relayed back that they would contact the customer and verify proper delivery of the puzzle book. That was last week and the issue should now be resolved with this past Sunday's delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Now that I can attach proof, you can clearly see that I e-mailed Cincinnati Enquirer to their e-mail address of [redacted].  Subject CLEARLY states "Cancel Delivery Service".  I gave my phone number and address.  I sent this 2 months ago on September 24, 2016 at 10:44 AM.  I also told the NUMEROUS harassing Cincinnati Enquirer Agents when they called me that I cancelled.  ALL COMMUNICATION WILL STOP.  I'm NOT paying you [redacted] one more cent for a service that I cancelled!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 My concerns remain. The Enquirer response is inaccurate. There was an unidentified call that was unanswered in our call log, which evidently was the Enquirer. A voice mail message was not left, so we could not know the Enquirer was trying to reach us.  An email was subsequently received with contact information.In the meantime, since the original complaint cited frequently missed deliveries, we have been getting 2 newspapers each day. We have reported this to the Enquirer at least 3 times to no avail. The Enquirer response states this is their answer (multiple papers) to missed deliveries. Most times there were 2 papers in the driveway, not another delivery after we had retrieved one.  This business practice is not a solution and totally unreasonable. This needs elevation and exposure to a higher level of management.  What was the problem that caused repeated delivery misses? Why was a follow up delivery needed (to check if the original delivery was made) instead of correcting the issue of missed deliveries? These are not cost effective business practices nor good customer service.  The Enquirer management at a higher level needs to be made aware of these practices. [redacted]

We have added the customer to our non-solicitation list. They shall not receive anymore solicitations through emal, mail, nor phone.

The stop request reached someone in our accounting department already and the account was stopped on 1/1/18. We apologize for the issues you experienced by having trouble contacting our customer service center. We had high phone call volume this past month affecting performance of our customer...

service operations and we are looking into ways to alleviate these issues in the future. Thank you.

The issue has been forwarded to the delivery service team with a request for them to reach out to the customer. The Distribution Manager has called and left a voicemail for the customer to get in contact . They also have added the address to a list of verifications to monitor the delivery at the...

address to make sure it is being delivered correctly going forward.

I called the customer and the phone went to voice mail. I left my callback details so she can call me back directly.