OppenheimerFunds, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Mr. [redacted] contacted the customer and said that the situation should be resolved as the customer now has his direct cell phone number in case any further issues arise.

A refund was sent out on 3/10/16 for $41.01. The issue should be resolved.

The customer called our customer service department on 11/27 and requested a refund for $56. On December 3rd our accounting department reviewed the notes from customer service and a refund was issued for $57.08. The customer should have that refund check in the next few days if not already. This...

credit is for issues that occurred earlier in the year prior to October.The last two months there was no credit for vacation because there were no records of vacation stops during that time. The most recent vacations on file were from 12/4-12/07 and also 11/18-11/22. These will be reflected on the December bill that will be sent out on 12/14. The customer's bills are sent out on the 14th of each month. There were no vacations recorded on the account between 10/15-11/14 that would be reflected on the November statement. In addition there was no vacation on record between 9/15-10/14 either. This is why there were no vacation credits recorded on the last two statements.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference,...

details of the offer I reviewed appear below.
The Enquirer did finally provide the promised credit - they said they had turnover and system issues!!!!!   After 3 months of my time and aggravation, I want to be compensated.  I bill out at $250 per hour and spent at least 3 hours on trying to get this resolved.  The ad we ran cost us $200 - I want a refund of that amount as well!!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For...

your reference, details of the offer I reviewed appear below.I would appreciate a more thorough response regarding the poor service I received, the reason why I had to call so many times to try and resolve w/ no success, and how they will ensure it will not happen again for future paper holds.  I think a customer deserves a better reply than this. They could start with an apology.  
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

It's not that we are saying that we get to keep the money. In order to ensure the customer receives the full value of their remaining balance we allow the customer the opportunity to run the balance out by continuing the subscription until the date they are paid through or transferring the remaining balance to a digital only account. If the customer chooses neither of these options then the balance remains on the account and if the customer ever chooses to return that positive balance is applied to the restart.In regards to the email that you provided it would suggest that you did indeed send an email to us and we would need to review the communication before a final determination can be made on this issue (there were no notes on the account about this communication no information provided about the customer about this other email communication to us).Can you please provide the full email address of the attached email communication so we can track it? The image says CincinnatiEnquirer and most likely it would've been [email protected]. If this is the email address then you should've received an automatic reply right afterwards with a tracking number. Could you please provide this tracking number so we can verify that we did indeed receive this email? Once the email is verified we will be able to provide a refund for the remaining balance in July as it would prove that we received the stop request and didn't stop the service in time.

An email was sent to the customer from one of our Advertising Receivables team members and the email confirms that not only was the credit adjusted, but as a goodwill gesture they refunded the entire amount for the ad that ran.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   Regards,
[redacted]11/2/17 Customer called Revdex.com stating partial but not full credit has been rec'd, he has also rec'd another bill. Said he called Enquirer and they can't seem to figure it out.

The Director of Distribution reached out to the customer. There will be a delivery of the missed TV book tomorrow. Also credit has been given to the account for the missed TV books.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As you can tell by the response by the company, after numerous times of dealing with them and erroneous information, there is no use in arguing as they will just come back with another wrong answer......Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Customer does not appreciate the paper not arriving at a certain time every morning. "This is wrong; a late paper is trash". Customer did not agree to being treated this way. Customer does not need or want Electronic content. Customer did not receive the paper on Monday, 1/9.  Customer does not agree with the credits to his bill not reflecting the total cost of the paper."This is wrong". "This is no way to run a business and treat customers like dirt".
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response....

 If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our customer service team just told us that they had contacted the customer directly and that everything is taken care of.

The refund was issued on the account on 8/10/17 for $23.04. We will speak to the sales vendors to make sure they are disclosing the full details of each offer, which they should already be doing. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] 3B. Their is no reason why the Enquirer cannot publish the rates in the daily paper. If they change on a monthly basis change them every month, its that simply. You are printing the paper daily so I see no reason why you can't publish the rates daily so the subscriber knows what they are being billed for daily.I would also like to comment that I see no apology whatsoever from the paper that they did not deliver  "five" issues in one month, that I called their customer service department and got the runaround and then had to take more time out of my day to file this complaint because of the ineptness ot the Enquireer staff.  I would also like to point out that your comment in paragraph 3a that we subscribe to a digital copy is incorrect. I subscribe to the printed paper. The Enquirer forces me to pay for the digital copy along with the printed version, I do not want the digital copy. Please do your job and deliver the printed copy that is what I want.
Regards,
[redacted]

We apologize for the inconvenience of the unwanted advertisements. We have on record no active accounts at [redacted] We have forwarded the issue to our distribution team to ensure that nothing is being delivered to the address.