Optics Fast

I receive an email each morning around am for me to respond to them about a problem with an order I tried to place (did not have the item in stock) even though I have done so times and have asked them to stop contacting meThe emails keep comingThe person's name on the email is [redacted] If I happen to respond to her email I get what I assume is a canned response " [redacted] ***" or " [redacted] ***" or something along those linesDO NOT DEAL WITH THIS COMPANY

Revdex.com: At this time, I have not been contacted by Optics Fast Inc regarding complaint ID [redacted] Sincerely, [redacted]

It is no wonder this company has not been accredited by the Revdex.com The company pulls scam after scam from initial mailing to return mailing I mailed in a pair of glasses in early January I specifically indicated that I wanted my nose bridge reattached to my lenses, and I wanted the ear piece comfort sleeves replaced I had to pay two return shipping fees because I had asked for two things to be done That should have been my first clue to cancel my order; but, I was not told this until they had already received my glassesI authorized the work and paid slightly over $(two return postage fees included in total) At the time I felt ripped off because I had just a few months prior had my nose piece reattached for free by a Optician in SLC Because I was 1/hours away at the time, I decided to pay the hefty charge just to get the repair done and over with Their website says that the customer will be contacted with questions or concerns about the repair prior to the work being performed I was not contacted, so I thought it was being done Then just last week I received a text message asking me to call themWhen I called customer service some guy came on line to tell me that they had to replace my lenses in order to make my glasses like new He claimed there was a slight chip on one of the lenses, so they went ahead and ground new ones (prescription is approximately 18+ years old and I never, ever noticed a chip) He said I had to pay another $before they would send them back I need them back to wear for improved distance vision at night and in low visibility enclosures I explained that I had not authorized this repair prior to it being done He said, "Well now your glasses will be totally brand new for only $ I approved the ransom fee just so I could have my glasses back When they arrived, the nose pads had come off (if they were ever put on), and there was no final invoice/statement indicating what had actually been done When I emailed their Customer Service Department to express my displeasure with their service, the only response I received was a total lie I was told the new lenses had to be made in order to attach the nose bridge Excuse me I had just recently had the same process done at no charge on the old lenses, so I knew I was being lied to In summary: This company provides advertising via their website; inflates their charges for simple repairs and return postage; performs unauthorized repairs and then holds the glasses hostage until the additional fee is paid; holds glasses for 9+ weeks before contacting the customer once the initial bill is paid; and lies about why additional services are performed I would like the additional $refunded to me and any additional return postage fees charged for the return of the lenses as a third item Fool me once; but you won't fool me again

At this time, I have been contacted directly by Optics Fast Inc regarding complaint ID [redacted] , however my complaint has NOT been resolved because: Optics Fast posted a credit to my Visa account on in the amount of $The amount they charged my credit card on was $They provided no accounting for the difference (for the record, the item I purchased was never received, the company never provided an expected ship date when I followed up with them and I note that the item is no longer listed on their website)I am no longer communicating with the company, and I have filed a written claim with my credit card issuer under the Fair Credit Billing Act to recover the entire $ Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There is no confusion on my endThe business generated a return shipping label, did not send it to me, then told me I am required to pay for itIt is their responsibility since I never agreed nor confirmed that I would be using their servicesI simply sent an inquiryAfter seeing the vast amount of consumer complaints and their F rating with the Revdex.com, I decided to steer clearThe confusion lies with the businessI don't believe they understand what I expect from themI owe them nothingThe harassment and threats to report me to the credit bureaus for $need to stopI want all correspondence from the company to cease immediatelyThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I had to send my pairs of sunglasses to this company twice The first time they sent me back both pairs still unrepaired I resent them again and only one pair came back repaired I am requesting a refund immediately! I have been back and forth with them about this and do not understand why and how they can operate a business like this Clearly after the first return with broken glasses they should have just returned my money, instead out of good faith I sent them back expecting them to return both pairs of glasses repaired I only received one repaired This is fraud Please help In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]