Optimum RV

Was told 2 months ago to bring our new RV in for damage by Optimum. John Miller said no problem we will get you in and out. Get there (3 hours driving) and they open box with part,oh wow it"s damaged! Are you kidding ME! this was not checked when part came in ? Really !
WAS told 2 weeks ago pictures would be sent on repair to table, still have not seen repair , how freakin hard is it to take a picture and send it from your phone? I would not recommend this place to anyone! I want my trailer fixed and back now! Rhonda and Phil Eckenroth

They forge customers signatures. They talk about everyday how they get over on their customers.

I bought a 2022 gulfstream amerilite 24rls from these people what a mistake. The first and only trip out I had water flooding the kitchen, no electrical for hot water heater, tank sensors not working, shower doors falling off and so on and so on. The unit was there for three weeks for repair, when I finally got it back I took it home. After going inside I found it trashed they broke the sitting area at the kitchen table and the shower doors were leaning against the walls. So off I go back to the dealership once there the first thing I hear is the company saying when you go there we cannot do anything today. So at this point and time I am out 200.00 for a truck grille because the exhaust vent cover blew off while go down the road, I am out 395.00 for a rental spot in Tennessee that I could not go to on vacation and 100.00 for diesel fuel at 4.99 a gallon because of having to go back and forth. I still have to make that trip again so more money out of my pocket. The Ocala Fl. location could care less. They need to get my camper repaired or give me a new one and pay back the money they have caused me to spend for their screw ups.

False advertisement and don't care. Will never buy from them sales are very rude and don't care.
Never did business with a company that don't care about customers.
Tried to but RV and up prices 20% of the price. We have never had that before and they didn't care. That our price take it or leave it.

The Dealership in Ocala are CROOKS! They had my parents put down a Good Faith deposit of $5,000 for a fifth wheel contingent on a walk through. When they went and done the walk through they had damaged the fifth wheel removed items and didn’t have anything to say besides begging that they wanted the chance to find them a new one with in the price range. No return call for days and then when going back for their deposit sense no fifth wheel was purchased they refused stating it was non refundable. This location takes advantage of older adults! BEWARE BAD BUSINESS PRACTICE!

Ignore the rating -- it should be zero stars. Intended to drive to Zephyrhills from Jacksonville to see a travel trailer. Salesman asked for a $500 deposit to prevent it from being sold before I got there. I agreed to that after receiving these assurances in writing:
8/18/20 "if you decide you don't want to buy it you'll get a full refund for the $500"
8/19/20 "the deposit is totally refundable . . . you absolutely will get your money back if you decide against this RV" and ""Nothing is written in stone, this is just a temporary hold if you decide against the purchase."
And then, after I gave my credit card information, he sent a message that a deposit sets a deal in motion and the item is immediately sent to service (costing $999), so that as soon as the deposit is run, the deposit becomes nonrefundable.
I objected to this and nothing was charged to my card -- but what a sleazy attempt this was to close a sale sight unseen by the customer.

False advertisement and shady sales practices and not full filling agreement as promised. Not completing the repairs properly as promised.
We were offered $25K for our used RV as trade for another used RV. There were several things that needed fixed on the new RV and a new awning was supposed to be installed over the back slide out. When we arrived on the agreed upon date (7/21/2020) after driving for an hour, they said the RV was not ready. This was 2 weeks after the purchase of the RV and after we paid in full for it. We had already put done $1K to hold it for us, but Drake wanted the rest of the money up front because we were paying cash. He said it was because they had to do repairs and were going to use the money for the repairs. They said they called twice but none of our phones showed any calls from them. The manager took my phone number again and said he would call me Monday morning with an update, he never called. After several phone calls to various people and always getting their voice mails and one even hung up on me, the original salesman finally got back to me, on his day off. He said it would be ready on Tuesday 7/31/2020. They had someone stay late and give us a walk around and there were several things that were not fixed as promised. The shower head was still loose, the new slide awning, that we paid for up front, was not installed and the gas tank was not filled as promised. During the walk around, Drake interrupted and said that our trade came back as a different year, which to be honest, we had the wrong year on the form, it was a 2008 and we had 2009. He said that the difference in trade value was $5K and if we wanted the new RV we would have to come up $5K, mind you that this is as we are walking around the new RV that we already paid for. He said that they don't run the VIN numbers on a cash deal until just before the customer takes delivery of the new RV. He also said that he didn't have the VIN number until that day, which is a lie because the first day we went and looked at the new RV, I text the salesman the VIN number of the trade when we got back home. They needed it for the paperwork, he said. This was on 7/11/2020 that I sent in the VIN number. This gave them 3 weeks to check this number and get an accurate trade-in value but they didn't. When I confronted Drake and told him that he had the VIN number for 3 weeks, that's when he changed his story and said that on a cash deal they don't run the number until the paperwork is signed. Our trade went from $25K to $20K on the day we took delivery which is a shady thing to do. He did not offer to show us any paperwork of our trade and the actual value, he just said he ran the numbers and that is what it came back as. Now, when we showed up on the original delivery date of 7/21 and the RV was not ready, we had brought our trade-in. After they told us that it was not ready, I told them that I wanted them to do a walk around of our trade-in to make sure we were not going to be hit with more money and that the trade-in would be worth what they said it was going to be. Drake was one of the people that did the walk around and said it was good to go, no issues with the trade-in value. But yet when we picked up the new RV, it was suddenly not worth the original value. We had the new RV for a day and a half and the slide out quit working with a motor fault. This was the reason we could not take delivery of it on the original date. They said they fixed it, but when a contracted tech came out to fix it, he said that the motor was not replaced and that they (Optimum) had just used tape to repair the top of the motor and hold it together. Optimum has yet to return any of my calls to see when they are going to install the $500.00 awning that we paid for. I have attached a screen shot of the NADA page showing the actual value of our trade-in and it's over $27K. Optimum has radio commercials running right now and when we bought our new RV, stating that they will give FULL trade-in value of your trade towards a purchase of a new or used RV. I want the awning and $7K back for our trade.

Windshield Repair
On 6/25/2020 we purchased a 2017 Tiffin Phaeton Class A Motorhome in the amount of 263,381.73. We put down $65,000. At the time we first looked at this coach we noticed a spider web crack in the front windshield and the sales person Richard said it would be repaired by the time we took delivery of it the following week. We arrived to do the walk through and noticed it had not been repaired. Numerous employees including Richard were there and again stated that it would be repaired. Richard stated that he would contact someone to come to our home in Deleon Springs and make the repair. After numerous text to different employees Safelight came to our home on 6/29/20 The repair man said that someone had already attempted to make the repair and he could not repair it. He suggested a new windshield as the crack would grow larger. I immediately text Richard (no response) and my wife text Drake (sales manager) and no response as well. My wife sent another text to Drake on 7/7, and he responded that he was getting with his service. On 7/13 she text him again and no response. I called Johnny (GM) on 7/13 and then spoke with him 7/14 and he said they were working on replacement and he would get back to me. Yesterday I heard from some kid in service named Kevin and he said they are trying to locate someone to come to our home.
I have owned this 3 weeks and have not been able to use this RV at all.
I want my windshield replaced

Don't Leave Your RV AT This Place Period!!!
I purchased a 2018 Sport Trec 336VRK Touring Edition on 6/9/17. I purchased the best extended warranty available. We used the RV around 11 times since we got it. We keep it parked away from trees and have it plugged in to electric to keep everything from dry rotting. We went on a camping trip in May of 2020 and noticed we had a leak coming in on bedroom dresser,front A/C stopped working, and the furnace fan was stuck on and also noticed the canopy had pulled off the RV. So we connected Optimum RV to have it serviced. So when I called the service department and explained the RV had a leak coming in I was told it would be 3 weeks before I could bring it in due to Covid19. So we covered it up with a tarp until we could bring it in. I brought the RV in on 6/13/2020 as scheduled and dropped it off to the service center and didn't have to sign anything when I left it. Well a week went by and I heard nothing so I called them. I spoke to a sales rep Vinnie and was told it still hadn't been looked at but he would take care of it himself and gave me his personal cell number and get back to me in a few days, never heard back so I called him. I left a message on his phone for him to give me an update. He called back later that day and told me that he had bad news. 1) the extended warranty didn't cover water damage but would cover the A/C and the furnace but the water damage would be over $10K and that if I was considering a new RV this was the time to do it. So I called my insurance company and a claims adjuster went out twice to look at the damage and told me that he couldn't see more than $850.00 worth of damage. I was totally frustrated with Vinnie at this point. So my insurance company asked for a detailed estimate and I did the same so we both could see this 10K in damages. After another week I called Vinnie again about the estimate and he finally sent me a estimate that had no dollar figures on it just time. On 7/9/2020 I went out to the dealership due to Vinnie or the General Manager Johnny wouldn't return my calls or emails or the insurance companies request. So when I arrived I spoke to Vinnie who had every excuse in the world that he didn't get any emails or phone calls from anyone "Flat Out Liar". So I asked Vinnie where my RV was located and he told me out on the dirt hill. So I asked him why it wasn't in a covered area, he told me because they didn't have the room. Well at that time I was furious because we have water leaking in and it had been storming all the time it was in there care. I then asked him if he had the RV locked as I requested in the beginning due to we had a lot of valuables inside. So after looking for my RV in the hot 95 degree sun for about 30 minutes I found it in a totally different area than what I was told. It was behind the service bays parked on unlevel ground and unlocked, the blood pressure was sky high at this point. I went in to make sure things were still there and to get up to date photos of the water damage. We went from a small bubble on the dresser to half way across. I looked at the canopy at it was separated even more. I went and demanded to speak with the general manger Johnny and he acted like he knew nothing but he would call me the next day with an update. In the process of all this the service manager Paul said he could have my RV brought back to my house so I told Johnny I would take him up on his offer so the RV wasn't sitting in the rain anymore. Well in short that didn't happen nor did Johnny ever call me back. I waited thinking maybe they were replacing the A/C and Furnace. So on 7/13/2020 the following Monday I called to ask Johnny why my RV wasn't brought to my home and again he acted like he didn't know what was going on and he would call me right back he would check on the status. He never called me back. So I called his office on the next day 7/14/2020 to be told he wasn't in today. My Lawyer will have a field day with Optimum RV. Stay FAR AWAY FROM THESE CON ARTEST.

Optimum RV fraudulently collected $85,056.25 from *** on my behalf.
On May 11, 2020 I was badgered by 4 men after hours at Optimum RV into signing a contract which I was never told any of the details. Like for example, they added $12,710.00 in extended warrantees $5372.50 for travel care, gap insurance, $1995.00 tire protection,$2995.00 in paint protection with out me knowing what they were doing. After hours of browbeating me all alone, this guy sits down and starts sign here, sign and initial here, sign, sign, sign, initial, initial, my head was spinning so fast I was sick to my stomach. Seconds after the the last page was signed,these whom kept watching their watches and laughing behind closed doors, these 4 guys jumped up, ran for the door and never handed me ONE PAGE OF ANYTHING I JUST SIGNED. I knew the second I was driving out of their parking lot, that I just made the biggest mistake in my life. 12 hours after no sleep and being sick all night< I called DRAKE (the main guy) and e-mailed canceling the contract. I had my attorney write a letter the next morning to cancel the cancel the contract because they had violated 3 laws, I have all documents. They continued to except the money from *** in the amount of $85,056.25 which is now my debt with all 3 credit bureaus and ***. THEY STILL HAVE THE RV IN THEIR POSSESSION. I have talked to the bank and they have said OPTIMUM RV needs to return the MONEY TO THEM.

After delivering the unit the AC was not working , it leaks underneath the sink, they forget the plastic cover for the pipe, the fridge is leaking
My fifth wheel 2013 Montana After the unite was deliver I notice the AC was not working , next day leaking in the kitchen sink , missing the cover for the pipe,, it was blocked ,, fridge is leaking , all the same week, after I put $4000 down payment, my next pill were due after couple of day, so they put the date of the purchase before I even choose the unite, they try to convince me to get something else Because of my credit ,Which I wasn't happy with and I walked away., I found Montana high country which I liked ,, but They won't mention that my payment will due after couple of days from delivering my units , and I have to pay for someone to check the AC , fix the pipe , the fridge ,instead of hiring someone to deliver my unite ... I am still waiting for the warranty that I paid double of the unite amount for it ,, how they will cover all that issue .I think that should be fixed before they deliver the unite to new owner ...

Trying to get a hold of someone to cancel my warranty with 0 response back from the dealer.
I had purchased an RV from Optimum in 2018. Since then I have paid off my loan and no longer own the RV. I have been trying to get a hold of someone with 0 response back so that I can cancel my warranty. Each day that I cannot cancel my warranty, I am losing money. The lack of communication is unreal and super unprofessional.

Purchased Travel Trailer 01/2017 w/ a 5 year ext service plan. Traded travel trailer in on 03/2020. Need to cancel extended plan to get refund.
Purchased travel trailer 01/2017 with a 5 year extended service plan. We traded in the travel trailer 03/2020 and we want to cancel the extended service plan and get a refund. We first spoke with Conner C 04/04/2020. He said to send him all the information and he will take care of it and let us know what is happening. We sent him the information that same day. We have yet to hear from Conner C since. We have called numerous times and no responses. We called and asked for a person in leadership/management on 05/08/2020. Once again they took our name and number and still no contact back.
We definitely have waited long enough for them to respond and have been patient.

We purchased an RV from Optimum along with a service warranty. Within several days we cancelled the warranty, but can't get them to return our money.
On February 22, 2020, we put a deposit on a 2016, class c, Thor, 31 foot, Four Winds motor home. Purchase price was $49,203,35. We were offered a service warranty and gap insurance and rejected it, but we were later talked into purchasing the warranty and gap insurance. We were told that we should come back on Wednesday, February 26, 2020, to pick up the RV because they needed to clean it up and check everything. We told them at that time that we decided we didn't want the warranty and gap insurance and signed a paper to cancel it. We were told that it was too late to get the money back because it had already been sent to AGWS for the insurance. We found out later that was a lie because I spoke to AGWS and was told that they never got any money from the dealer for our insurance. AGWS also never got the cancelled insurance form from Optimum until April 6, 2020. Optimum RV said they would have to get the money back for us and when they did they would send it to*** which held the lien. I have been trying to communicate with Optimum since February 26, 2020, and I have either been put on hold for fifteen minutes, or if I got through, I had to leave a message which was never returned. I have called Optimum at least 20 times to try to get my money ($7,150,00) back. When I have been able to speak with someone, I have been told they are checking into it or working on it and will get back to me. No one has ever returned my calls. I have checked with my bank and they didn't get the money. I checked with the insurance company and they didn't get the money. Optimum RV still has my money and I want it returned.

WORST PLACE YOU CAN GO BUYER BEWARE. They shouldn't be in business salesman quit on us made us come and sign and pay for unit early rushed us into buying because of amount of calls on it supposedly. Unit wasn't ever preped for us heater filled our camper with smoke with my 5 month old inside. First 24 hours I brought it back to see if I could just try a different unit there was to many problems Sales manager Gary told me "its yours you drove off the lot with it." Laughing at me like it was funny. Constant issues with unit they refuse warranty work be spoke to the owner Denver in person myself and he told me "they are all cardboard boxes with holes cut in them what do you expect? They are all junk. Even the high end ones" For $34,000 I expected more. 2019 Arctic wolf. Now they want paper work for something and are impersonating and pretending to be from the manufacture Forest river. Trying to intimidate us into getting them paper work they didn't do on there end when we bought the unit. They don't care about you your family they're reputation or the business they are all crooks and should never dealt with. Should go right up the road to General RV. Now I'm stuck halfway across the country with a camper that falls apart and can't get fixed they are bad news. Don't make the same mistake I did

Refund of extended warranty that is no longer needed.
My husband and I purchased a travel trailer from Optimum Ocala in November of 2019 and purchased an extended warranty for $2,865 and GAP for $900. We have since traded in the TT and no longer need the extended warranty/GAP. We need a pro-rated refund on the extended warranty (not sure about GAP). Beginning February 25th, after multiple, multiple phone calls and emails to several different people at Optimum, NONE of which have ever been returned (no phone calls returned after promised and no emails answered), we have turned to Revdex.com.

For three Weeks have been trying to get my refund back and find our who applied and accepted a credit card in me and my spouses name
On January 31 2020 we went to look at rvs we found one we were interested in we filled out a credit application and put $500.00 deposit down. On February 3 they presented the financing options we decided we werent going to take the finacing. On afternoon of February 3 called and ask for our deposit back left message no one returned phone call called the next called back the next day left message no return call on February 6th finally got ahold of someone who said they would prosses a refund that we should have money by no later than February 7th the latest February 10th on February 14th still no refund called and left message no call back. on February 15th told that it was sent so didn't know why we didn't have it that accounting would need to see if credit card processer was holding it up. called on February 18th left message no call back. called on February 19th on hold for more than an hour sent to voice mail box that was full called back and the receptionist finally go someone on the phone who said they will refund our money again.

We received and email from forest river on February 4th letting us know there was a credit card coming thank you for you purchase at optimum rv. We didn't authorize anyone to get a credit card for us. When we asking them who accepted this for us everyone in finance says they don't know anything about that. When we received the credit card in the mail it has optimum rvs name printed on card above my our names. we called forest river about who accepted the cards on our behalf and they said anyone we let pull a credit check can do this. We never authorized any one to accept a credit card for us

We had not signed anything to purchase the rv or agreed to a purchase at this point we had only agreed to have accredit check done to see about financing. We have spent three week trying to get our $500.00 back and also find out who authorized this credit cards. But all we ever get told is we don't know

Anne Marie W [redacted] was a great to us when we came and bought our RV She was very personable and friendly Anne Marie also new her RVs and answered all of our questionsShe was very patient with and went above what a sales person normally does She was not pushy or and did not try to sell us something we did not want I give her STARs

The brand new trailer that I bought is a lemon, it was broken the day of purchase. I was lied to by the sales agent about the product.
My boyfriend and I spent months looking at travel trailers at different dealerships before we choose Optimum RV. The Forest River E-Pro trailer that I bought has been a nightmare since the day I bought it. I was sold a Forest River E-Pro trailer with an inverter, the moment I went to get the inverter that was not working fixed, I was informed that I bought a trailer that did not have an inverter. The fridge was broken the very first day that I bought my brand new, Forest River E-Pro. We were told that all of the systems have been checked and properly working the day of purchase, which is not the case because the fridge was leaking ammonia. After talking to the sales agent about the broken fridge, I did ask to speak to the sales manager, who accused me of breaking the fridge in my brand new trailer and then hung up on me. My Forest River E-Pro has been broken every day except for the five days after it was fixed at the Forest River Factory when I drove it out to Indiana to have the missing inverter installed. The same things have been fixed repeatedly at this point, with no relief in sight of actually working. I most certainly bought a lemon at this dealership, all of my friends and family who have witnessed all of the time, energy, and cost of this broken Forest River E-Pro call it a lemon. Dealing with this stress and constantly broken trailer has taken all of the fun from owning a travel trailer. I will be selling this ASAP, and hope that no other customer has to repeat the experience that I've had to have, and the huge financial burden this trailer continues to be.

I have had no electric for the last 2-3 months. The Forest River E-Pro that I bought from Optimum RV has been in the shop constantly since I purchased it, with some of the same items being fixed four times over because they keep breaking. I did speak to Paul, the Operations Director, regarding the nightmare this trailer has been, after he saw my initial review months ago and called me.
We discussed my distress that I am now being charged diagnostic fees because my one year warranty is not covering all of these visits to the shop. Paul assured me that he would reimburse the cost of the diagnostic fee and help me to come to a solution. I was then passed on to a sales agent who was very nice, but no solution was reached. The diagnostic fee that I sent the receipt for was never reimbursed. I was asked how I would like this matter resolved and when I suggested the resolution that I return the lemon trailer they sold me for a full refund of what I paid, they blamed the issues on the manufacturer.
As previously noted, I had to drive the trailer to Indiana where it was originally manufactured to install the inverter Optimum RV lied to me about being included in the trailer I was purchasing. The production manager at the Forrest River plant saw the list of broken items on the trailer and found more broken items as he was working, and made the comment that my trailer never should have left the sales lot in the condition it was in.
Now I have a trailer that I bought brand-new, and have owned less than a year, I cannot use it to travel with non-working electric. Optimum RV blames the manufacturer, Forest River and Forest River blames Optimum RV, and I have a trailer that is costing me money and time to constantly drive to the shop and I can't even use it to travel.
I have been lied to three times now, by Optimum RV... I was told that I could return the trailer for the full cost of what I paid as trade-in value for another trailer, $18,000 was the agreed upon amount. I picked a new trailer and made arrangements to drive the trailer to Florida they said they would no longer trade it in for the $18,000 agreed upon but only $8,000. I want to return this trailer for a full refund of what I have paid. It is disheartening that this dealership does not take accountability for selling me a trailer that is a lemon and has lied to me on more than one occasion.

we purchased a new camper, leftoverwere high pressured into salethe price on the internet was 1000$ less than the price they charged uswe have been homeless for yearsthis is our home until we get back on our feet financiallyThey all knew this at the time of purchase, also knew we have children we purchased a new camper as we were living in a borrowed camper, the new camper the freezer did not work properly, the sink drain pipe leaked (we fixed ourselves), the tub surround was not attached, now the carbon monoxide detector is going off almost every night, the electric awning motor does not workThis company does not service their products, the service manager is the most nasty woman and has hung up the phone on me twice, the service people they send do not know how to fix anything professionally, or properlyIf I had read reviews before our purchase we would NEVER have gone to this "business"