Optimum RV

Our son bought a new 2017 KZ Venom Toy Hauler from Optimum RV and it has been in their shop for the last 5 months for MINOR WARRANTY ISSUES. Our son is in the military and lives in his RV full time. The dealership has given our son every excuse in the book.

Optimum RV did not follow through on promises made about the sale of the RV
I live in Kennesaw, GA. I found the RV that I was interested in at Optimum RV in Ocala, FL. I called and over the next few days I came to an agreement with the sales person, Brian G, on the RV. Basically, I would trade in my old RV for an agreed amount and pay the difference in price for the new one. The amount included $799.00 administrative fee. I asked what that covered and Brian said it included a "Starter Kit" that everyone gets when they purchase an RV. I set a date and time to come to Florida to purchase the RV. Brian said he would not be there but would have a colleague, George, help me. When we arrived, I asked for George. After waiting about thirty minutes George finally came out and had no idea he was supposed to help us. He was busy and tried to get us started while he waited on his customer. He wanted us to go do the paperwork without even seeing the RV we were there to purchase. After I got irritated, he showed us out back and connected us with someone to show us the RV. After seeing it, we went in and finalized the purchase. We were given the keys. I asked about the second set of keys and after looking everywhere, I was told they would send them in the mail. It was a long day and we needed to get back on the road for a six hour trip home. After getting home, I noticed that we did not get the starter kit. I called Brian and he said he would get on it. The starter kit and second set of keys still did not arrive so I called back. Brian said he sent mail out on Mondays and would get in the mail on Monday. Still did not get a package. After calling a few times, Brian's attitude changed to more irritation that I was bothering him. At this point, I decided to start communicating via email so I would have a written account. I sent two emails to a sales manager, Connor C, and never received a response. I just would like the starter kit that I was told was included in the $799.00 fee and the second set of keys for the new RV.

DEALERSHIP HAS NOT HONORED THEIR COMMITMENT TO DELIVER OUR VEHICLE. DEALERSHIP ADDED CHARGES,AND UNPROFESIONAL CUSTOMER SERVICE PRACTICES FROM MANAG
MY WIFE AND I HAVE BEEN UNDER CONTRACT WITH OPTIMUM IN PURCHASING AN RV. WE WERE EN ROUTE, FROPM SLIDELL, LA., TO GET THE RV WE PURCHASED WHEN WE WERE SPOKEN TO VERY RUDELY AND BASICALLY DISMISSED BY AN EMPLOYEE NAMED PETE, WHO ADVISED HE WAS THE GENERAL MANAGER. AT WHICH POINT, WE TURNED AROUND AFTER TRAVELLING HALF THE DISTANCE TO THE DEALERSHIP. THE DEAL WAS SEEMINGLY CANCELLED WHEN WE WERE CONTACTED BY HOSS, THE MANAGER WE DEALT WITH INITIALLY WHEN MAKING THE DEAL. WE WERE ADVISED THAT HOSS WOULD DELIVER THE RV AND WE WOULD MEET HIM IN PANSACOLA, FL., ON FRIDAY, SEPTEMBER 28, 2018. HE CALLED US BACK AND ASKED TO CHANGE THE DATE TO SUNDAY, SEPTEMBER 30, DUE TO A SCHEDULING CONFLICT. ON SATURDAY, SEPTEMBER 29, 2018, HOSS CALLED AT 6:00 P.M., STATING HE WOULD NOT BE ABLE TO MEET BECAUSE HE WAS THE ONLY MANAGER ON DUTY. ON MONDAY, OCTOBER 1, 2018, I WAS CONTACTED BY RICHARD, WHO ADVISED THAT HE WAS A MANAGER. RICHARD ADVISED THAT WE WERE APPROXIMATELY $1300.00 SHORT ON THE DEAL, DUE TO TAXES OWED TO THE STATE OF LOUISIANA AND THESE MONIES WOULD NEED TO BE PAID PRIOR TO THE DELIVERY OF THE VEHICLE. THIS AMOUNT WAS SUPPOSED TO BE INCLUDED IN THE DEAL, BUT WAS ACCIDENTALLY OVERLOOKED BY THE DEALERSHIP. RICHARD FURTHER ADVISED THAT THE DEALERSHIP WAS NO LONGER GOING TO BE ABLE TO DELIVER THE VEHICLE, DUE TO THAT WAS NOT THEIR PRACTICE. RICHARD ADVISED THAT ALL VEHICLES HAD TO BE DELIVERED ON THE PROPERTY, EVEN THOUGH THIS WASA NOT THE UNDERSTANDING GIVEN BY HOSS (ANOTHER MANAGER). HOSS ADVISED ON MONDAY THAT THE ONLY ISSUE WITH DELIVERING THE VEHICLE WAS THAT HIS DRIVE TEAM WAS IN INDIANA FOR THE WEEK. MY WIFE AND I ARE TRULY DISSMAYED BY THE PRACTICES OF THIS BUSINESS. WE HAVE GIVEN THEM AMPLE TIME TO RECTIFY THIS ISSUE, WITH NO RESOLVE. OUR ONLY WISH IS THAT THEY HONOR WHAT THEY SAY THEY'RE GOING TO DO FOR THEIR CONSUMERS AND THAT THIS PRACTICE OF NOT HONORING THEIR WORD. WE HAVE DONE EVERYTHING THAT WAS ASKED OF US.

Withheld deposit, retailer defaulted & are now attempting to hold deposit.
During our initial visit the sales process was quite shady but we continued thinking they were just having an off day. I have worked in the automotive business for 32 years, currently as a Service Director for one of Florida's largest new & used auto dealers. While at your dealership we were asked to leave a $1200 deposit for a unit we agreed on by Sales Manager Haas in which my Wife had to bring check the following day. While my Wife was there she states they coerced her to write on the check "non-refundable deposit" stating that if they defaulted in any of the agreements it would still be refunded, my Wife did so in duress, with an enormous uncomfortable feeling. First we have documented on the buyers order if financing did not agree deal could be canceled. Your dealership could not get financing under 11% whereas I was able to obtain for 7%, secondly we were promised unit would be available 5-6 weeks later & it was 8 weeks later we were notified. We attempted contact to the dealership management team 1-2 days after 6 weeks to discuss in detail but after several messages left by my Wife & myself as well (along with an email, see below), none returned. After seeing my Wife's emotional stress be brought on, I reached out to Sales Manager Haas myself to discuss on Tuesday, Sept 18, 2018 at 2:04pm, call duration 5 mins 9 secs, Haas was truly unprofessional, stated many false facts & claims he did not receive any prior calls or emails.

Bottom line, your dealership has numerous poor *** reviews & multiple Revdex.com complaints against, enough in fact to make your head spin. I contacted our corporate counsel to discuss who specializes in just these types of complaints and he suggested I first reach out to you providing you the opportunity of "making right" vs. not proceeding further with legal obligations that would include restitution, emotional loss & lost wages in correcting this situation.

Major RV issues,repair issues, lost money. Customer service between the management and owner has been unfair and being advoided.
What a very unfortunate experience that didn't have to be. A big mistake. We purchased a 2018 Road Warrior from Optimum RV Ocala, Florida location in April 2018. Since the purchase date upon brining it home we come across many issues many of which are Major problems such as Dometic Air Conditioners surging, ac clicks and recycles every 4-5 minutes continuous from low to high speeds and the thermostats sticking and giving you a $300 electric bill every month, the refrigerator was not installed properly placing the draining hose inside from behind causing the water drip to leak behind the refrigerator down under to the floor to causing water damage to the floor not mentioning that water drained on to the floor for four months without knowing, awning pulling away from outside wall, decals on the outside exterior bubbling up and causing to peel off, oven and stove regulator bad was not able to use our stove and oven (problem fixed), kitchen window leaking (problem fixed), void in side porch caulking (poor caulking job) causing porch to leak underneath, side porch bolts broke in half causing no bolts to hold together the porch, back toy hauler toilet leakage, bedroom slide leakage, just to name a few and several more minor issues totaling 18 documented problems noted on the list and work orders. Not mentioning we have also purchased the extended warranty as well which I'm not sure why now because since purchasing this Road Warrior from Optimum RV in April 2018 it took well over two months to even send a mobile technician out to look over all the issues (which coming from the technician and the management side of the company they didn't see any issues) the mobile technician stated they would have to contact heartland to have them approve then wait for parts to come in. Well that had taken over a month with repeated phone calls 3-4 times a day to Ed and Conner, to being ignored, no returned phone calls, being lied to and pushed to the side until they sent the same technician out just to pay for his gas, lunch and time for the technician to say you will just have to bring it in to work on it at the shop all because he didn't come prepared with tools, not certified to do the job, or have but a few of the parts and materials and for him to say PER ED you will just have to make a time to bring this in and asked if he could just leave some of the materials he did have and keep them in the toy hauler part until we brought it to them. So at this point they have not fixed one thing correctly or put any effort in what so ever, multiple phone calls a day, a ton of lies, many excuses you could ever imagine. That's when we said enough and called the owner of the Company, Denver Beck Friday August 17th, 2018 to let him be aware of the dissatisfactions from his management and employees and to be hopeful in seeing the owner go above and beyond to make sure everything got handled and correctly after almost five months. So at that point we thought Denver Beck would make this right and our $92,000 Fifth Wheel RV we purchased from him would finally get fixed and solve all of its issues. What did we know there was another disappointment. He told us to bring the Road Warrior in and looked up to see that all of the parts heartland had sent to them were in and ready and the labor would take three days total to fix it. After him stating that we drove it to them which is a hour and a half from our home for it to sit there at Optimum RV in the back in a mud hole from August 20th, 2018 to September 10th, 2018. It would of sat longer if my husband hadn't made a surprise visit to see the progress himself because all of the lies we couldn't trust them on the phone or even trust for a callback. A week before the surprise visit we had been lied to by Ed telling us as we were on the phone with him that as we were speaking to him that he was doing a walk thru of our RV to check the progress and said at that time there were men in there fixing the a/c units and the re

It's 9 months sense purchase and I can't get the work done on my RV. 53 call to them over 9 months.Letter send to them by a lawyer. Still nothing.
2018 Heartland RV 5th wheel purchased Dec 31. 2017 from Optimum RV Ocala FL. Model Oshkosh LM365. Sales Rep Mike A, amount $97k, payment method Huntington bank finance. We have repairs that need to be done on RV. (9-months I'v made 53 calls,1-letter by lawyer,13 things needed fixing they had it for 10 days and fixed 3 things,29 pages of conversation with them, have had 5 different people on my case. They tell me they are having turnovers in management and staff. Not my problem, bought an RV not your business.Sale manager said he was going to give me $500.00 for being a state employee for 30 years. That didn't happen. It was not incorporated in paper work. They did paper work wrong and we had to go back and do paper work over. They had wrong bank. Then the sale price of the unit $94,900.00 the figure they show at the top is $99841.25 on one $99500.00on another and Huntington bank amount finance $97492.09, So I'm sure something is wrong there. They have been here 5 times to fix somethings, they didn't have parts and have to come back, One air condition caught on fire and it could have burn the hole RV up and us too. They came 2 time to fix that. they order some stuff they needed to fix a hole in the wall that was done by one of there workers. They sent a tech out with my new couch and he was suppose to have the stuff to fix the wall. Service tech told me they couldn't find it the wall board. I told them that was there problem they need to find it and fix hole.I called them on Sept Friday 1,2018 left a message, It is Sept. Tuesday 18, 2018 and still no call. this is all the time. I'm tired of the run around. just fix it. I just wish they would take rv back and give me my money back. I have been nice, understanding and patient, now I'm done. Please help me with this problem. I sent letter out to other organizations, magazines, one newspaper and now you. I need some results. I'm going to spread the word about how they do business. I don't want anyone to make this mistake of dealing with Optimum. People beware of them. This was the biggest mistake and worst nightmare ever. Next step is to protest out side there business. (This conversation is in my opinion.)

Company damaged an entry door on a new camper in May 2018. Issue has not been resolved or fixed.
I bought a 2018 Flagstaff fifth wheel camper from Optimum RV on 5/6/18. Upon service agent (Tony) doing walk through with us, He moved in back slide out and the back door was open. The slide caused the back door to bend and crush and a panel piece on slide out was also broken. Service guy (Jason) promised he would have parts to fix it within 2 weeks and would pay for us to come back to Ocala to have the camper repaired. I called after two weeks. The door had not been ordered. I have called numerous times since and the door was not ordered until June 14, 2018. The company has stated numerous times that the door had been ordered but they were not sure why it had not been delivered. I finally received a call on August 13, 2018 stating the door had arrived at their location. I was promised a service tech would come to my location with the door, I was then told they would send someone from their location to pick up the camper on August 21, 2018. I have called and spoke to Michael, new service manager and Debbie. I still do not have a solution for the door. I also have a water heater that does not work and have been told for the past three months that it would be repaired at the same time the door was repaired. At this time they called and stated they would have a third party person with Fl/GA mobile home repair come out to fix the water heater and would ship the door at a later date but the trim piece was not ordered from factory so they still do not have an exact date of repair. I have water leaking in the back door of a brand new camper. The purchase date was 5/6/18, the damage was done on 5/6/18 by optimum employee. Sales Rep was Richard. payment method financed at 40,000 with an 8,000 cash downpayment.

The service dept is slow and dies not follow up with you on any issue they have. They do not provide the proper warranty work as promised. Over all their attitude is poor"as in not my problem". Will not rrfer anyone to them.

We negotiated a deal with this dealer to buy
We made a deal with this rv dealerships to trade in our old camper, and buy a new one from them. They agreed in writing, to pay us $12,000 for our old unit. They ask us to secure this deal with a refundable deposit of $500 . We reluctantly gave them a $500 binder check. After we secured our own financing, insured our new unit, and signed every piece of paper they ask us to sign, we were told to show up at 3 pm on June 14th, 2018 to pick up our new rv. At that time, they sprung on us that their appraiser was deducting $5000 from the deal, because our old unit had "some problems" we said we didn't agree to that and could not pay them the additional $5,000 and we wanted our title back, our old camper back, and our deposits back. Today, June 20,2018

This Dealership has a 'no care policy'. Once they make the sale then, 'they don't care'.
I bought a big 2018 40' Palomino Puma and had it delivered. The delivery people dropped my RV off and was going to leave and I asked if they are going to set it up. They said, 'No, we used to but Optimum told us not to do it anymore'. The stabilizers were not even put down. I had to pay someone to do it. They noticed that the one stabilizer was damaged. I called but didn't get a call back. I sent an email, but still no call. I asked a friend to call (maybe a man calling would make a difference). Still no call back after he made a couple of calls.
After reading some of the other complaints, this seems to be the norm for this dealership. We bought an extended warranty but we're going to cancel it and ask for our money back because I can see that it's going to be either very difficult or impossible to get them to come and repair things if need be.
This is just as a warning for potential buyers. Don't buy from this dealer! Save yourself money and frustration and go to another dealership.
We gave up trying to get them to come and replace the damaged stabilizer but if anything major breaks, looks like the only way to get them to honor the warranty will be to take them to court! You can count on it...we will!!

Sales department was ok, but service leaves a lot to be desired. They provided me with a list of repairs they were unable to do (called a "we owe") but failed to provide reimbursement for the costs it took to complete repairs. I am disappointed with their promises that the check is on the way.

We were treated exceptionally well at Optimum. We ordered a custom trailer from the manufacturer and it came back not as ordered. The general manager and sales manager worked hard to rectify this and the option was to wait for another unit. We found a different unit we liked better at another dealer, Optimum traded with that dealer and got us the new unit for the same price. We discovered several manufacturer defects in that unit and Optimum went over and above to get everything fixed and operating properly.

When I decided to purchase an RV, Optimum RV was the first place that I stopped at. I was approached by the sweetest and most caring woman that I have meet in a long time. That woman was Jeanne p[redacted]. She took me under her wing and went to most extreme to help me out on my first time ever purchasing an RV. She took me out and showed me about 10 RV's until we found the one that I was looking for. My experience with optimum was very enjoyable and pleasant. The finance dept. was also a very big help, Dennis and Angie went out of their way to make things happen for me. I manage a car lot and when it comes to the customer and the way that they want to be treated when purchasing anything, the customers mood and attitude makes a big difference. At optimum it is very relaxing and down to earth and I was very comfortable with the staff and my purchase. I recommend anyone to go there for their purchase. I was very pleased and will do my business there again. Thanks Jim

Anne Marie W[redacted] was a great to us when we came and bought our RV. She was very personable and friendly. Anne Marie also new her RVs and answered all of our questions. She was very patient with and went above what a sales person normally does. She was not pushy or and did not try to sell us something we did not want. I give her 10 STARs

The office was very busy when I tried to contact my previous salesperson but when we arrived we were shifted to saleswoman Jeanne. Boy were we glad. She knew so much about our favorite trailer and was extremely helpful and friendly. She sold us on the trailer. She's a 5 star saleswoman!!

we purchased a new 2014 camper, leftover. were high pressured into sale. the price on the internet was 1000$ less than the price they charged us. we have been homeless for 2 years. this is our home until we get back on our feet financially. They all knew this at the time of purchase, also knew we have 4 children.
we purchased a new camper as we were living in a borrowed camper, the new camper the freezer did not work properly, the sink drain pipe leaked (we fixed ourselves), the tub surround was not attached, now the carbon monoxide detector is going off almost every night, the electric awning motor does not work. This company does not service their products, the service manager is the most nasty woman and has hung up the phone on me twice, the service people they send do not know how to fix anything professionally, or properly. If I had read reviews before our purchase we would NEVER have gone to this "business"

I had a great experience with Optimum rv. Sales person Jeanne was very helpful. She gave me the best price. Her quote beat out every dealer in the entire state of Florida. I would recommend them to anybody looking for a good service center and great price on a rv.

Mr. [redacted]

Never again will I go here or suggest this place to anyone. We bought a trailer from them and they promised the moon and delivered nothing. Wen we went to pick it up nothing was done, wasn't even clean. The replaced the AC unit but not the control board. It didn't blow cold air. We were told to give it 24 hours and if still no cold air to call back and have them do a FREE service call to replace the control board. Sure that was there way to get us out of there and be done with us. Called them and they said we had to pay for the part and service call.
We gave them a list of things to be fixed and told them that if they fixed these things we would pay full price cash. Went there twice to pick up the trailer (1.5 hours away) and it was not done. At one point they didn't even know where it was... When we finally got it we still waited for 4 hours for them to try and fix little things because they said they couldn't fix anything we asked for!! LIES, ALL LIES!! Do Not Go There!!!

Service is not providing terms on "we owe"
Purchased 5th wheel with "we owe" having 13 items. The manager Mr P S stated they would be able to come to our city for the repairs with exception of repainting the front cap. After about a month or two, we were told that Mr. S had no ability to authorize this and we would have to take it back. We were not in the area and could not return the 5th wheel at that time for the repairs. When I spoke to the service team about when it could return to their shop and mentioned the paint coloring, I was advised by Mr. S that this was never discussed with him and that I was lying. I did not have the "we owe" on my person at the time. Due to my location, I called the manufacturer of the 5th wheel and received approval for the warranty work elsewhere and took it to an approved shop in AL. Gulf Stream (manufacturer) approved all the work with exception of the front cap and a missing seal inside the window of the bedroom slider causing significant damage to the wall, carpet, and mold development. I was advised it had to return to the delivering dealer. After much debate between the dealer and manufacture, I am being forced to return the 5th wheel to the dealer for repair. In the meantime, the "we owe" has been discussed and the dealer has a copy with the repainting of the front cap listed. I am being told it is now not valid despite an authorizing signature from authorized employee from this business. I have grave concerns around the honesty from this business and would like them to provide the service I was promised at the time of this very expensive purchase.

Have not fixed items under warranty and the awning they admitted breaking on our 2015 Canyon Trail by Gulfstream purchased from them in Feb. 2016.
This is an ongoing problem. They were made aware of the problems in April 2016 just 2 months after our purchasing the new 2015 Canyon Trail 5th wheel by Gulfstream. It was in again in May 2016, Nov. 2016 and May 2017. There is a list of items that needed repair under warranty. They also convinced us to purchase an extended warranty and still won't address the problems with any repairs. We have taken the trailer in and left it up to 2 weeks at a time with very little corrected.