Optimum RV Reviews (62)
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Optimum RV Rating
Address: 7400 S US Highway 441, Ocala, Florida, United States, 34480-8010
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+1 (877) 551-1115 |
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www.optimumrv.com
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Have not fixed items under warranty and the awning they admitted breaking on our 2015 Canyon Trail by Gulfstream purchased from them in Feb. 2016.
This is an ongoing problem. They were made aware of the problems in April 2016 just 2 months after our purchasing the new 2015 Canyon Trail 5th wheel by Gulfstream. It was in again in May 2016, Nov. 2016 and May 2017. There is a list of items that needed repair under warranty. They also convinced us to purchase an extended warranty and still won't address the problems with any repairs. We have taken the trailer in and left it up to 2 weeks at a time with very little corrected.
Fix the problems that were never repaired.
The complaints listed seem to be manufacturer warranty related. If items were not approved by the manufacturer those complaints would need to be taken up with the manufacturer, in this case Gulfstream. Extended warranties are issued through third parties and can be processed through any rv dealer. Please provide detailed list of items not corrected so that we can further investigate and hopefully assist with claims.
(The consumer indicated he/she DID NOT accept the response from the business.)
An employee of Optimum broke the awning this was not a warranty issue, they were trying to make the manufacture pay for it which was wrong. We were offered for an additional cost a protective coating process which we purchased. This coating was applied inside and out. The fenders were apparently not done right and moisture accumulated behind the clear coating. They sanded the fenders down and primed them and were suppose to order new ones but this was never done. Every time we called they acted like they didn't know about these problems and kept saying the unit was out of warranty but in fact these issues were addressed before the warranty was up.
Two Main Items that customer has requested:
Replacement Awning Arms and New Fenders
We have and have had new awning arms in stock. We have attempted for some time but with no luck to find replacement fender skirts. (Manufacturer no longer produces this brand.)
We can install new awnings and repaint existing fender skirts but customer refuses to bring RV back to dealership for repair.
We would even be willing to have a local dealer repaint fender skirts and install awning arms.
Customer has seemed unreasonable when discussing items on the phone.
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all I don't feel that I have been unreasonable in obtaining a satisfactory solution to this problem. As the fenders go, they can get the specific dimension from the manufacture and purchase after market ones online. (I have looked them up myself and they are available) I refuse to take the unit back not only because of distant, but the fact that it has been back there for service at least 3 times and left for over 2 weeks each time. At these times the problems were still left uncorrected. I feel that they need to purchases these parts, send them to my home and I'll have them installed and painted myself or compensate me the monetary amount and again I'll take the responsibility of having the repairs done by more reliable persons. I feel this is fair since we have more than gone out of our way to take the unit back more than 300 miles each time at our expense to fix their mistakes.
Sales side of the organization appears to be above board and honest. Service side of the organization is less than Optimum. My RV has been there for 5 weeks now and has not been repaired. The lady who answers the phone is always very pleasant and will take a message. No one ever calls back. I would not recommend Optimum RV to a friend.