Orbital Promotions

[redacted] - ID#: [redacted] Inbox x [redacted] Mar (days ago) tome Dear [redacted] : Please make a note that a refund check of $was processed for ** [redacted] on 3/7/ We consider this matter closed Sincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me MrC [redacted] references an e-mail address at which I can reach him I do not see it in the letter (PO Box reference only) I need the e-mail to send copies of the cashed checks so that reimbursement for this portion of our total out of pocket expense can be reimbursed Regards, [redacted]

of [redacted] -ID#: [redacted] Inbox x [redacted] Jun (days ago) tome Concerning [redacted] 's complaint, have him contact me at the email address below.I will be happy to assist him Sincerely, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Below is their refund policy You will note that a refund is only permitted when a service provider is not able to provide services No refund is payable for Non-Compliance with instructions; Change of Mind; and, Personal Issue I received the refund only because I sent a letter with my payment that stated I was only paying on the condition that no additional fees were due This business is a scam on the public Their travel service is promoted by travel agents as "free' travel, which I am sure they are fully aware of...why else would anyone enroll? You only need to determine the answers to the following questions to know it is a scam: what percent of refunds are issued and how may customers pay the additional fees I'm sure you will find that the numbers are insignificant This means in a worst case they get to keep 10% of all monies paid For those who don't meet the refund requirements, the business gets to keep $for not providing any service The Revdex.com has a number of complaints against [redacted] as well as Orbital I also note complaints against [redacted] in Florida who initiated contact with me These companies are all in this scam together If you visit the Internet you will find multiple stories about how they treat the public A: You may receive a refund (minus a 10% restocking fee) of your activation fee under the following terms and conditions: No Refunds will be awarded after days.You may receive a refund of your activation fee if the service provider is not able to provide you the services listed on their reservation formsThis may include but is not limited to; going out of business or having no availabilityIf the service provider becomes a victim of the acts of God, or natural disasterIf the service provider is not able to provide their services to you for any of the above reasons, you will receive a refund of your activation fee minus a restocking fee.B: You may not receive a refund of your activation fee under these following conditions:Non-Compliance: This refers to not following the proper instructions set forth by the service providerEvery service provider has policies and procedures that are clearly listedIf you do not follow these procedures and your vacation is voided by the service provider, you may not receive a refund of your activation with [redacted] Vacations If this happens to you; you are to email [redacted] Vacations at: support@ [redacted] .com right away [redacted] Vacations is authorized to negotiate a reinstatement of your vacation packageOnce your vacation is re-instated, be sure to correct the mistake and follow the procedures properly the next timeThis reinstatement can only be authorized onceChange of Mind: Because of the promotional nature of this offer; when you receive your reservation documents in the mail from the provider, you cannot suddenly decide you don't want to take the vacation and receive a refund of your activation fee from [redacted] VacationsThis is not a conventional vacation offerIt is promotionalIf you have changed your mind about your current vacation offer you may contact [redacted] Vacations at: support@ [redacted] flyawayvacations.com and discuss exchange or even up-grade options of your current packageOur goal is your complete satisfactionPersonal issues: If an unforeseen circumstance arises, and you are not able to take your vacation within the time allotted, [redacted] Vacations is authorized to extend the expiration of your vacation package in year increments at our discretion [redacted] Vacations may also authorize you to transfer your vacation to another party Regards, Robert Moriarty

This letter is in response to your complaint dated 11/24/ Please make note that all vacations, discount and restaurant cards are promotional Restrictions and fees are always associated with promotional material Fees are based on availability, ports of call and travel dates requested Unfortunately, we are caught in the middle between Marketing companies, clients and fulfillment companies We simply provide the certificate incentives to other companies to market their products or services We don't have anything to do with fees, restrictions, marketing or fulfillment They are set by fulfillment companies We do not promise FREE vacations You will not find the word FREE on any of our certificates All of our certificates carry the following disclaimer that no one seems to take time to read: ‘Orbital Promotions and its vendor partners accept no responsibility for any verbal or written representations made in conjunction with this offer by any distributor or agent other than those included in this offer.’ Have them return all docs along with copy of processed checks as verification Once requested documentation is received, I will process their refundSincerely, Charles C***

James Herbert - ID#: [redacted] Inbox x [redacted] In response to [redacted] 's complaint, I am sure the vendor they were dealin Jul [redacted] Aug to me Please make note of response concerning [redacted] complaint on 7/21/ [redacted] never contacted me I sent another Air voucher to [redacted] This voucher will allow him to fly out of the airport of his choice If he has any problems at all, he may contact me personally at email address below Charles C [redacted] Click here to Reply or Forward

In response to your clients complaint, our refund policy is stated plainly on our website and on documents that were sent to him. Re-stocking fee applies to everyone. We have very expensive product and shipping costs we have to offset.We have nothing to do with marketing or... fulfillment of promotions. Re-stocking fee is non-refundable.C. C***

[redacted] - ID#: [redacted] Inbox x [redacted] Lemley 6:PM (hours ago) tome Dear [redacted] , [redacted] claims she cannot contact me via email My email address is below What [redacted] fails to realize is that this offers are promotional and is based on availability We have absolutely nothing to do with marketing or fulfillment We have no influence over fees and restrictions It is up to the fulfillment center She may contact me at email address below I will be happy to assist her [redacted]

[redacted] " aria-label=" " # [redacted] tome Dear [redacted] : This letter is in response to the complaint filed by [redacted] *** [redacted] ***'s package was sent to him on 4/28/ He certainly should have received it by now If he still had not received it, have him contact me at this email address We will resolve this issue Sincerely, [redacted]

Your client received his refund As far as I am concerned, this matter is closed

[redacted] May (days ago) to me I have reviewed [redacted] 's complaint and I am not sure how I can help themPlease have them contact me at email address below I need to ascertain if they were calling the right service center Please have them leave their contact info I will call them to straighten this matter out Sincerely, [redacted] VP

See Attachment
*** *** - ID#: ***
Inbox
x
Colvin L***
Jul (days ago)
to me
Dear ,*** ***
In response to *** ***'s complaint, please inform her that I will have my staff expedite another Air voucher
Also, convey my apology to her and thank her for her patience
If she has any additional questions, she may contact me at email address below
Sincerely,
Charles C***
***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I received 90% of the monies I paid. I am seeking 100%
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
He asked me to email him at the address below...and there is no email address.
I would love to hear from *** ***, or anyone who can help resolve this matter. He can call me at ###-###-####, or my wife Jeannine at
###-###-####
Regards,
*** ***

See Attachment
*** *** - ID #: ***
Inbox
x
Colvin L***
Jul (days ago)
to me
In response to *** ***'s complaint, please make a note that I have re-issued a new Air certificate to her effective today on 7/28/
If *** *** need any assistance in the future, she may contact me at email address below
Sincerely,
Charles C***
***

Revdex.com of Metro Washington DC
Jul (days ago)
to me
---------- Forwarded message ----------
From: *** * *** ***
Date: Sat, Jul 26, at 9:PM
Subject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***
To: [email protected]
Just checking to see if the business has responded to my acceptance of their commitment Had hoped to resolve this by now
Thanks so much for your help!
*** ***

*** ***
May (days ago)
to me
Dear *** ***:
This letter is in response to the complaint filed by *** *** *** really does not have a valid reason to request a refund She must understand that certificates are promotional and are based on availability Unfortunately, additional fees and restrictions are associated with promotional travel Hundreds of people have travel using our certificates because they followed the terms and conditions I will offer her to exchange her certificate to one of our premium certificates
Have her contact me at this email address and I will assist her
Sincerely,
*** ***
***

In response to your client's
complaint, he is directing his complaint to wrong company We only provide gift incentive certificates to other companies to market their products or services They will have to contact company from whom they purchased their Vacation plan.We do not market, sell or fulfill vacations Companies purchase our certificates in bulk and resale them to other companies We have no idea as to whom they are sold
I do synpathize with your client, but I am unable to assist him at this timeCC***

"margin: 0px; padding: 0px 10px 0px 0px border: 0px none;">*** *** - ID#: ***
Inbox
x
*** ***
Mar (days ago)
tome
Dear *** ***:
Please make a note that a refund check of $was processed for *** on 3/7/
We consider this matter closed
Sincerely,
*** ***

[redacted]" aria-label=" " "background- height: 24px; width: 24px;">
[redacted]
tome
Dear [redacted]:
This letter is in response to the complaint filed by [redacted]'s package was sent to him on 4/28/ He certainly should have received it by now If he still had not received it, have him contact me at this email address We will resolve this issue
Sincerely,
[redacted]