Orbitz

May 21, 2017Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationWe understand from Ms [redacted] complaint she is requesting a refund of his flight reservation.Our records indicate that on January 23, the customer self-booked a round-trip flight reservation for one travelerThe customers flights were operated by [redacted] departing from San Juan to Frankfurt on April 29, and returning on July 22, 2017.From time to time and for a variety of reasons, airlines issue schedule changesWe understand that these changes can be inconvenient, time consuming and not customer friendlyHowever, Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers [redacted] Airlines was the operating carrier and merchant of record for the customers departure flights (the entity that received the funds and the company that charged the credit card) on this itineraryOrbitz has no control over when, or how often, airline initiated schedule changes occurOrbitz cannot provide alternative flight options unless approved by the airline, and must adhere to the airline’s policies.We do not set any fare rules, and we do not maintain any flight schedules or make any changes theretoUpon completing your booking on our website, you agreed to our Terms of Use, which expressly provide:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of OrbitzOrbitz is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there fromOrbitz has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.Based on the above, we cannot offer any compensation in this matterWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

The statements made by orbits in response to my complaint are absolutely falseIn addition to the fifth of April there were several other calls that were made of which I have all calls recordedI also have direct contact and recorded call with [redacted] Airlines in regards to how orbits could have helped the customer by allowing the first leg of the flight to be that of Charlotte Complaint: [redacted] I am rejecting this response because:It is it is absolutely in regards to the statements being made of assistance at any point in time in particular in regards to the escalation department on the 5th of AprilAs I have stated I have every call that has been made and received with Orbitz including the call from this escalation Department of whom never stated anything of the sortI also have recorded calls with the airline of whom stated they would be happy to allow the first leg of the flight be the Charlotte flight if orbits would update on their endAgain I have all calls recorded including those not mentioned by OrbitzThe representative that I even spoke to stated that she had spoke with Delta Airlines despite the fact that I am flying [redacted] AirlinesAt this point my wife and I are being forced to drive to North Carolinaon the 5th of May as my family is located outside of CharlotteWe then we'll be having to rent a car to drive back to Richmond to the airport only to fly back down to Charlotte for my parents to pick us up at the airport for our o'clock flight to JamaicaIn regards to the return flight the [redacted] Airlines representative while doing all he could to help informed us that as we have to go through customs in Charlotte we will be able to take our bags and not have to board the connecting flight from Charlotte to Virginia as my vehicle will already be in Charlotte at my parents from having to drive from Richmond to their home on the 5th of May as previously statedAmongst other matters I do not understand why a company would offer insurance or protection plan for a flight and hotel package that are non-refundableIt is absolutely absurdPeople work very hard for vacations and this is the worst experience I have ever had in regards to any matterIf orbits was so cognitive as to the matters I do not understand why I am not even being addressed as Doctor but rather MisterThat is just a moot pointMy wife and I will enjoy this trip but I will ensure that all calls will be posted in reviews on every possible review site and social media to ensure they do not have the same nightmare of an experience that I have had Sincerely, [redacted] M [redacted] , PhD [redacted]

Dear ***, The Revdex.com has shared with us your correspondence regarding your recent experience with OrbitzIt is my understanding you are requesting a refund for your reservation at the [redacted] Express & Suites [redacted] as you did not stay at the property due to your disappointment with the service you received when contacting OrbitzI appreciate the opportunity to review your account and respond to you On behalf of Orbitz, I would like to apologize for any frustration this has caused youOur aim is to meet or exceed customer expectations, and I regret that in this case, we fell short of our goal Please know that we do regret your disappointment; however, we have contacted the property on and they have advised they will not authorize a refund for this reservationUnfortunately, as Orbitz has been charged in full for your bookings, and we are unable to offer a refund Nevertheless, we do value you as a customer and as a gesture of sincerity for your disappointing experience we have added $in Orbucks to your accountThey are valid until February 16, and are available to be used towards your next qualifying prepaid hotel booking ***, we appreciate your business and hope you will continue to use Orbitz in the future for your travel needsSincerely, [redacted] Orbitz Customer Relations Chicago, IL

June 10, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] J [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservationWe understand from Mr [redacted] ’s complaint he is requesting a refund of the hotel reservationOur records indicate on April 4, the customer self-booked a hotel reservation for two travelers using Orbitz.comThe customer purchased a one night hotel reservation at [redacted] LA [redacted] , checking in on April 6, 2016, and checking out on April 7, 2016.We were able to confirm that Mr [redacted] called customer service on April 4, to request his one night hotel reservation be canceled with a full refund due to the distance of the hotelOrbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersBased on the hotel cancelation policy agreed upon when booking the reservation, “The room type and rate selected are non-refundableShould you change or cancel this reservation for any reason, your payment will not be refundedCancellations or changes made after cheare subject to a hotel fee equal to 100% of the total amount paid for the reservation.” Due to this the agent was unable to cancel the reservation with a full refund.As an effort to advocate on Mr [redacted] ’s behalf we contacted the [redacted] LA [redacted] and was advised that the customer canceled the reservation with the property directlyFurthermore, the customer booked the reservation at a non-refundable rate therefore the hotel will not authorize a refund of the reservation.We sincerely regret that we are unable to offer a more satisfactory response or resolution to Mr [redacted] ’s concernAt Orbitz we try as much as possible to provide not only excellent customer service but we also try to exceed what is expected of usHowever we know that there are some instances when policies associated with the purchases made on our website cannot allow for a resolution that is more favorable to our customersWe are not trying to discharge ourselves from any responsibility; we only want to convey that we were able to provide Mr [redacted] with the necessary information related to your hotel purchase before our system asked him to complete the reservation online.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

Orbitz is actively engaging in advertising of their pricesAfter you have submitted your payment information their website produces a popup that informs you the price has just changedThe naive shopper may think this is because prices just changed while you were entering your infoNot the case at allRepeated experiments on different days, browsers, devices, etc, all produce the same resultOrbitz (and parent company, [redacted] ) is actively engaging in Deceptive Price Advertising to pull in shoppersOnce the shopper realizes it's a better deal they enter all their information, including payment information, and hit submitThen Orbitz (and [redacted] ) tell them "We hate it when this happensThe price of your trip has changed from $to $1,Rates can change frequentlyBook now to lock in this price."

Dear Ms [redacted] The Revdex.com has shared with us your recent correspondence regarding your experience with OrbitzIt is my understanding you wish to make a change to your Orbitz confirmation number PBORB-842-940- I appreciate the opportunity to review your account and respond to you.As I have previously advised you via our email exchange, I found that you booked your flight and chose the return on November We certainly understand that mistakes can be made especially on the websiteHowever, we show the flights that were confirmed are the flights that were requested at the time of booking As an agency, Orbitz is required to follow the airline’s change fee policy.Furthermore, I found that you contacted American Airlines to make changes to your booking Orbitz no longer had control over your booking Any further changes or requests would need to be directed with American AirlinesAs we no longer have access to the new tickets issued, your “My Trips” may not update properly You would need to contact American Airlines for any further changes or concerns regarding your flights Ms [redacted] we know this is not the answer you had hoped for, and we apologize for any inconvenience this may have caused We appreciate your business, and we hope you will provide us with a future opportunity to serve you in the future with your travel needs.Sincerely, Luisa [redacted] Orbitz Customer RelationsChicago, IL

Dear Ms [redacted] , Thank you once again for your continued correspondence and persistence In my previous response I explained that your reservation was canceled after the courtesy cancellation time period had elapsed; therefore, Orbitz is unable to offer you a refund for the reservation We have given this matter every consideration and at the same time, provided you detailed responses regarding it We regret your on-going unhappiness with our service As we have evidently reached an impasse, there will be no further replies forthcoming from our office regarding this issue Your continued interest in Orbitz is appreciated Sincerely, [redacted] Orbitz Customer RelationsChicago, IL

April 30, Revdex.com Orbitz.com - Alaska, Oregon & Western Washington Complaint Department Re: Orbitz Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Orbitz, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Orbitz, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Orbitz, Incis responding to the consumer complaint from Ms [redacted] (Revdex.com case number [redacted] ) regarding an airline refund request Our records reflect on May 4, the customer accessed Orbitz.com and self-booked package Itinerary # [redacted] for a flight departing from Colorado Springs, CO on August 14, to Fort Leonard Wood, MO., a stay at the [redacted] Hilton in San Juan PRI September 14, to September 16, 2018, and a Vacation Waiver plan The flight terms stated: A non-refundable administration fee will be applied for changes and cancellations of bookingsCustomers will be informed of the administration fee by their Customer Support Centre Agent at the time of their call The terms of the vacation waiver, with regard to cancellation and changes are: Vacation Waiver If you purchase a Vacation Wavier, you may change or cancel your Trip for any reason one time prior to the Scheduled Start Time, and we will: •Process that change or cancellation on your behalf with the applicable travel providers (airline, hotel, rental car company, destination activity provider, etc.); •Waive our own change or cancellation fees (if any); •Return any amounts refunded by the travel provider(s) to you; •Refund any amounts withheld by the travel provider as a change or cancel fee; •Apply any travel credits awarded by a travel provider to your account with that travel provider (subject to provider’s redemption policies and restrictions); and •When you redeem these travel credits, we’ll reimburse you for any change or cancellation fees you are charged by a travel provider at the time of redemption You are responsible for any increase in the cost of your Trip as a result of any change or cancellation Redeem and refund instructions To redeem travel credits you've received in connection with the Vacation Waiver, you must contact Customer ServiceYou'll also receive a refund for any change or cancellation fees imposed by the travel provider when you redeem your creditsThis refund will be paid to the form of payment used to pay the initial fees How do I get a refund for my flight? First, contact Customer Service to change or cancel your flightThe airline will refund your flight in the form of travel credits with that airlineYou may then use those credits to purchase a new ticket on that airlineWhen you redeem those travel credits through Customer Service the airline will apply a change or cancellation fee in accordance with its redemption policy We will refund you an amount equal to the change or cancellation fee charged by the airline at the time of redemptionYou will then be charged the full price of a new ticket on that airline, less the amount of any travel credits remaining in your account Note that the full price of the new ticket may be greater than the price of your original flight The hotel portion of the itinerary was cancelled and refunded on September 12, in the amount of $back to the customer’s original form of payment While the flight is non-refundable, as the customer has the Vacation Waiver, she will need to contact our Customer Service by calling [redacted] and advise the agent she wishes to make changes to her flight utilizing her Vacation Waiver If the agent she speaks with is having any difficulty, she may ask to be transferred to a management level representative to receive assistance Any change fees to rebook the flight can be refunded, after booking the new flight, under the Vacation Waiver Any increased cost of the new flight will be the customer’s responsibility We are not able to agree to a refund of her original flight and the Vacation Waiver plan We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] Tier Corporate Customer Service

Revdex.com Complaint Department - Orbitz Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Tier Customer Service

April 13, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a his rewards activityWe understand from Mr [redacted] complaint he is requesting additional Orbucks to be added to his account and a $voucherOn April 13, 2016, we contacted Mr [redacted] to acknowledge receipt of the Revdex.com complaint but were but were unable to reach the consumer.Our records indicate that on March 11, 2016, the customer booked a hotel reservation with an Orbitz agentThe customer purchased a one night hotel reservation at [redacted] Resort for two travelers, checking in on April 29, 2016, and checking out on April 30, The customer redeemed OrbucksThe customers Orbucks were broken into three different amounts 27.90, 22.67, 9.33.After reviewing the customer’s account we are able to verify that on March 14, Mr [redacted] went on Orbitz and utilized our self-service tools to cancel the one night hotel reservationOur records reflect that 27.90, 22.67, and Orbucks were refunded to the customer’s account that day along with a refund of $276.84.In regards to the customers $voucher, our records reflect a call into our customer service on April 8, to confirm the status of the rewards points in Mr [redacted] accountDue to the confusion and frustration that the customer sustained our agent replaced the customers $voucher with a $voucherDue to this Orbitz will not offer any further compensation in regards to this matter.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

Complaint: [redacted] I am rejecting this response because: this is ABSURDYour agent from ORBITZ's foreign call center did not do it right so I got the funds more than weeks later rather than the 2-days advertised on your site if you cancel within hoursI have my money now and will do everything in my power to make sure nobody I know and my company NEVER uses orbitzYou are a scam and this is crazyGet some native english speakers and more apologetic and helpful agentsIt should not take more than hours of my time to get a simple refund Sincerely, [redacted]

March 10, Revdex.com [redacted] Complaint Department Re: Orbitz Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Orbitz.com regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz.com is responding to the consumer complaint from [redacted] (Revdex.com complaint [redacted] regarding a flight itinerary cancellationUpon researching Ms [redacted] complaint, we were unable to find the original itinerary which she claims was cancelled without noticeFurther research on the account for which she provided itinerary numbers shows no contact was ever made to customer support which would be able to assist with this type of issueIn this case we would suggest that the customer either contact customer support with the original itinerary number or provide more information such as email address used to book the reservation, or any case number that was possibly givenWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

Revdex.com Orbitz- Complaint Department Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Tier Customer Service

The terrms of the insurance were only made clear after the purchaseFRAUD!!!!! Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Dear Ms [redacted] The Revdex.com has shared with us your recent correspondence regarding your experience with OrbitzIt is my understanding that you are requesting a refund for your stay at the Melia Tropical All Inclusive from September 12-14, I appreciate the opportunity to review your account and respond to youOn behalf of Orbitz, I would like to apologize for any frustration this has caused youPlease know that we do regret your disappointment; however, we have contacted the property on several occasions and a refund has not been grantedUnfortunately, as Orbitz has been charged in full for your bookings, and we are unable to offer a refundNevertheless, we do value you as a customer, and as a gesture of sincerity for your disappointing experience we have added $in Orbucks to your accountThey are valid until January 20, and are available to be used towards your next qualifying prepaid hotel bookingMs [redacted] we appreciate your business and hope you will continue to use Orbitz in the future for your travel needsSincerely, Shalon [redacted] Orbitz Customer Relations Chicago, IL

June 15, "Arial","sans-serif";">Revdex.com Complaint Department – Orbitz Re: Orbitz Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding flight reservationsWe understand the customer is requesting that Orbitz process a refund for her non-refundable flight reservations Our records indicate that on May 25, 2016, the customer booked combined one way fare flight reservations – itinerary [redacted] – using the self-service tool on the Orbitz websiteTravel on August 30, 2016, is with [redacted] Airways departing from Jacksonville, Florida to Syracuse, New YorkTravel on September 6, 2016, is with [redacted] Airways departing from Syracuse, New York to Jacksonville, Florida for one passenger Upon further research, we were able to confirm on May 25, 2016, the customer contacted Orbitz to redeem their $E-Special Rate Hotel Electronic Travel Coupon, stating they were advised that they could use their $coupon that was issued for itinerary [redacted] for a future airfare bookingAs a good will gesture, the agent refunded of $on the new itinerary -- [redacted] back to the customer’s original form of payment At this time no requests for cancellation were made On May 27, 2016, the customer contacted Orbitz to cancel their flight reservations for a full refund stating they had attempted to call the previous day to cancel within the hour free cancellation period, however, due to high call volume they did not get through to an agent process the cancellationThe assisting representative stated the customer was no longer within the void window, tickets were non-refundableAt the time of booking the customer was advised and agreed to the following terms and conditions: Tickets are non-refundable Tickets are non-transferable Changes on the outbound flight will incur a $penalty, plus any increase in the cost of airfare Changes on the inbound flight will incur a $penalty, plus any increase in the cost of airfare Orbitz makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingWe provide your selection details on several pages for your review including the final payment screenWhen acting as their own travel agent it is each customer’s responsibility to review the details of their itinerary prior to finalizing any reservation Please note that Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers Each airline has its own specific set of policies and procedures, as does each ticket purchased or package reserved [redacted] Airways was the operating carrier and merchant of record (the entity that received the customer’s funds and the companies that charged their credit card)Any change fees are set and collected by the airlineWe hope you understand that we must abide by the rules and restrictions set forth by travel providers with which we do business, such as [redacted] Airways SUPPLIER RULES AND RESTRICTIONS Additional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you selectPlease read these additional terms and conditions carefullyIn particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the Supplier, which can be found on the Supplier’s websiteYou agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or servicesAirfare is only guaranteed once the purchase has been completed and the tickets have been issuedAirlines and other travel suppliers may change their prices without noticeWe reserve the right to cancel your booking if full payment is not received in a timely fashionOrbitz may offer Customers the opportunity to book a reservation for a combination of two one—way tickets instead of a roundtrip ticketCombined one-way tickets may provide a greater choice of flights, are often cheaper and can be combined on the same airline or on different airlinesUnlike roundtrip tickets, each one-way ticket is subject to its own rules, restrictions, and feesIf one of these flights is affected by an airline change (e.gcancellation or rescheduling) that causes a Customer to make changes to the other flight, the Customer will be responsible for any fees incurred for making changes to the unaffected flight Please read these additional terms and conditions carefullyIn particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the Supplier, which can be found on the Supplier’s websiteYou agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or servicesAirfare is only guaranteed once the purchase has been completed and the tickets have been issuedAirlines and other travel suppliers may change their prices without noticeWe reserve the right to cancel your booking if full payment is not received in a timely fashionYou understand that any violation of any such supplier's rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violationGiven the above, we are unable to offer the customer any additional compensationWe hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting them further with their future travel needsIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] Tier Customer Service

May 15, 2017Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationWe understand from the customers complaint they are unhappy about the price increase experienced while attempting to book a reservationWe strive to provide the highest level of customer service, and regret to hear of the price increase experienced during the customers recent booking attemptThough we understand the public misconception, this was not a “bait and switch” as he referred to it and is a common occurrence for anybody searching for and booking a trip within the travel industry or through a travel agent as the customer did.Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersWe utilize a live inventory system for our flight reservationsThe inventory is updated regularly as purchases are made and prices changeThese updates are directly linked to the vendors availabilityWe regret if the customer felt the prices were not competitiveAirfare is only guaranteed once the purchase has been completed and the tickets have been issuedDue to this we are unable to alter any prices that have changed within the system due to the Airlines availability.We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden JacksonTier Customer Service

Dear Mr [redacted] , The Revdex.com has shared your recent correspondence pertaining to your refund request of your package under confirmation [redacted] due to the property overbooking their servicesI appreciate the opportunity to review your account and respond to your concerns Upon reviewing your account, I do show that your booking was reserved via [redacted] Hotels main site They are a partner that utilizes our services for their booking needs Your concerns have been reviewed, and refunds have been processed due to the overbooking of your hotel reservation A refund has been processed in the amount of $3,to the [redacted] card ending in *** There was a second refund processed to the same credit card in the amount of $1, The time it takes for a refund to process does differ by card Mr [redacted] , it has been advised that your refunds have been processed, and future travel vouchers have been offered due to the inconveniences this has caused Thank you again for the opportunity to address your concerns Sincerely, [redacted] Orbitz Customer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

July 12, 2016Revdex.comComplaint Department – OrbitzDear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation.As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service