Orbitz

May 30, 2016Revdex.comComplaint Department – OrbitzDear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservations.As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely,Tier Customer Service

February 24, Revdex.com Chicago and Norther Illinois Complaint DepartmentRE: Orbitz Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from Xinli [redacted] (Revdex.com case number [redacted] ) regarding a promotionWe understand Xinli [redacted] is requesting a refund.Our records show that Jianhua [redacted] or a person authorized for the account of Jianhua [redacted] booked through the Orbitz mobile site for a Trendy Suite with the Hanoi La Siesta Hotel Trendy, for one night checking in on January 27, for a total cost of $At the time of booking we can see that the person booking was viewing both a Trendy Deluxe room, and a Trendy Suite, with the same hotelBoth reservations had a promotion of 10% off applied which seems to be a promotion made by the hotel, and were for one night, with check in on January 27, No other promotions were applied to either roomThe Trendy Deluxe room total cost displayed was $110.21, after taxes and fees, and the 10% off were all appliedThe Trendy Suite total cost displayed was $140.24, after taxes and fees, and the 10% off were all appliedThe person booking continue with the Trendy Suite for $140.24, completing the purchaseThis is the hotel reservation that is the subject of this complaintThe billing provided prior to purchase showed the cost that was charged along with a breakdown of the suite’s base rate, and the taxes and fees totalBy completing the booking the purchaser agreed to the amount paid as well as the terms of the reservation, and the website used to complete the purchaseAs such Orbitz will not be able to provide the refund requested, and no refund or compensation will be provided for the booking.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Denise [redacted] Corporate Customer Service

May 10, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationWe understand from Ms***’s complaint she is requesting a refund for a flight reservationOn May 10, 2016, we attempted to contact Mr [redacted] to acknowledge receipt of the Revdex.com complaint but were but were unable to reach the customer.Our records indicate on March 29, the customer self-booked a round trip flight reservation using Orbitz.com for two travelersThe flight reservation was operated by Air France, with flights from Istanbul to Miami, FL departing on May 13, and returning on November 8, The customer also purchased “Orbitz Flight Protection Comprehensive”.We are able to confirm that during the booking process there was an error that caused there to be two tickets issued for the same passengerTo assist the customer with this complaint we are requesting the customer provide the best number to contact them on to discuss this matter along with a preferred time between 5am and 1pm pacific standard time.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

Initial Business Response / [redacted] (1000, 5, 2014/08/01) */ Mr [redacted] , Thank you for contacting Orbitz via the Revdex.comWe appreciate the opportunity to review and respond to your inquiry I understand from your comments that an original reservation was "phone booked" via Orbitz.com Sales on February 16, The ticket was to be Round-trip from Fort Lauderdale to Las Vegas, NVDeparting March 23, and returning March 28, Later, March 16, you contacted Orbitz to make a change to the return portion of your reservationHowever, upon arriving at the airport, March 23, 2014, you found no departing flight was confirmed Mr [redacted] , we sincerely regret you've had any difficulty with your travelHowever, upon review of the account and reservations associated with Orbitz Member email [redacted] no trip booked on February 16, Regrettably upon review I only found the trip, as you mentioned, booking on March 16, for one-way travel on March 28, This is Orbitz Confirmation# [redacted] , USAirways ticket [redacted] Please know that there were no "changes" to this ticketThe ticket was used as originally booked for travel; one-way with departure on March 28, from Las Vegas to Los AngelesTraveler - [redacted] , ticket value was paid to USAirways in the amount of $129.00USDThis ticket was originally booked on March 16, and fully used March 28, However, I did find your referenced reservation, booked under a different Orbitz Member Account for Mrs [redacted] Orbitz Confirmation [redacted] was booked on February 19, for traveler Andrew [redacted] , USAirways ticket [redacted] As you mentioned the travel was booked for round-trip travel departing March 23, from Fort Lauderdale and returning March 28, Please know, as you mentioned the travel was cancelled, also on February 19, 2014, same day as bookedTherefore, as we advised Mrs [redacted] at the time of cancellation, the ticket cost of $567.00USD paid to USAirways was refunded to card ending There would be no further credit/ticket value -all funds were refunded back in FebruaryPlease do review the associated billing statements for the corresponding "credit/refund" The reason you incurred no "change fees" for Ms[redacted] ticket, purchased March was due to the fact the reservation was booked newIn addition, please know the original ticket, booked February 19, 2014, was for travel valid only in your nameTherefore, in the event cancellation for "future use" occurred, only the original traveler may apply the credit to future travelUSAirways credits are non-transferrableRegardless, in this case, the original ticket, [redacted] , was "courtesy cancelled" for full refund Mr [redacted] , thank you for contacting OrbitzPlease do let me know if you have further questions or concernsWe value your business and hope for future opportunity to serve your travel needs Kind Regards, [redacted] Orbitz Customer Relations Chicago, IL Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear Ms [redacted] Your response indicates that you do not understand what has transpiredat all My reservation was not "phone booked"It was booked via your website by [redacted] (my assistant) Your website charged my credit card twice when [redacted] made the bookingWe noticed this and [redacted] called in that same day to cancel the duplicate reservationThis resulted in the $refundThis is NOT an issue at all and does not need to be considered or discussed further [redacted] 's ticket that I purchased has absolutely NOTHING to do with this situationThe fact that you based the majority of your response on her ticket is frustrating Your reply has nothing to do with the issue(s) that I experiencedFortunately another Orbitz employee was able to comprehend the situation and your company's failuresDespite not getting the full reimbursement I was promised, I will be accepting the $travel voucher was offered I suggest tightening up your internal systems so that you aren't responding to Revdex.com complaints with total nonsense - [redacted] Final Business Response / [redacted] (4000, 9, 2014/08/08) */ Mr [redacted] , I understand that your position is that your account history and booking records are not properly represented by my previous responseTherefore, please provide the Orbitz Confirmation number to which you referI will be happy to re-review our records in case of any error Thank you for providing the clarification of Orbitz Confirmation necessary for any further review Sincerely, [redacted] Orbitz Customer Relations Chicago, IL

Dear Mr***, Roman","serif The Revdex.com has shared your recent correspondence pertaining to the airline reservation that was requested with [redacted] Airlines and [redacted] Airlines You feel that the booking was canceled; however, you are seeing charges on your credit card account from [redacted] Airlines On behalf of Orbitz, I apologize for any confusion this has caused, and appreciate the opportunity to review your account and respond to your concerns Our records indicate that on February 15, 2016, a combined one-way fare flight reservation under itinerary# [redacted] was reserved using the self-service tool on the Orbitz websiteTravel on May 6, 2016, is with [redacted] Airlines, departing from Dallas, Texas to Denver, ColoradoTravel on May 8, 2016, is with [redacted] Airlines, departing from Denver, Colorado to Dallas, Texas, for one passenger Upon further research, we were able to confirm that you contacted us on February 17, 2016, and was advised to contact [redacted] Airlines directly as the [redacted] Airlines portion of the flight reservations had not been confirmed We have tried to reach you by phone concerns your complaint, but unfortunately, we were unable to reach you In order to better assist you, we request that they submit a copy of your credit card statement with the charges from [redacted] Airlines, so that we may further research your complaintYou may submit the documentation via the submission link on the Revdex.com websiteWe ask that you omit any personal information from the documentation Mr***, we look forward to your response Thank you again for the opportunity to address your concernsSincerely, [redacted] Orbitz Customer Relations Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe credit was issued back to the account on April Some of the details described by the responded are not exactly accurateNo matter at this pointI will point out that I needed to take an emergency family leave because my father had surgery and I booked a ticket via [redacted] Because of the National News Friday April 13, my leave was cancelled It took me minutes to solve the issue with [redacted] It has taken me and my mom THREE MONTHS TO RESOLVE the same issue with Orbitz Sincerely, [redacted]

Dear Ms***, The Revdex.com has shared your recent correspondence pertaining to which hotels qualify to utilize your future travel [redacted] towardsOn behalf of Orbitz, I apologize for your disappointing experience, and appreciate the opportunity to review your account and respond to your concernsPlease know that I do show a $future travel [redacted] under case number [redacted] Please know that your [redacted] is valid towards any prepaid hotel booking Once your booking has been confirmed, you will need to forward the case number provided, your new itinerary confirmation number, and the amount of the [redacted] Once your booking has been confirmed, the [redacted] will be redeemed towards the credit card used to confirm the booking Your [redacted] request can be forwarded to the email address of [redacted] @customercare.orbitz.comMs***, we please follow the directions provided above, and we will be happy to assist you; however, we are unable to grant your refund request of the hotel booking Thank you again for the opportunity to address your concernsSincerely, [redacted] Orbitz Customer Relations

Initial Business Response / [redacted] (1000, 5, 2014/12/10) */ Dear Ms [redacted] The Revdex.com has shared your recent correspondence pertaining to the airline credit you are wanting to use towards a new flight reservationI appreciate the opportunity to review your account and respond to your concerns At this time we are still reviewing your reservation, and working towards a resolutionPlease know that we apologize for any delays, and we will reach out to you once we have any further information Ms[redacted] we appreciate your patience Sincerely, [redacted] Orbitz Customer Relations Chicago, IL Consumer Response / [redacted] (-5, 10, 2015/01/16) */ The response from the business stated they will see what they can do; however I was never notified of an actually resolution to my problem Consumer Response / [redacted] (-5, 11, 2015/01/16) */ This case has not been resolvedThe company never notified of a resolutionPlease advise if I will need to resubmit my claim Consumer Response / [redacted] (3000, 14, 2015/01/20) */ I never received a resolution from orbitzPlease assist Thank you Business Response / [redacted] (4000, 16, 2015/01/23) */ Dear MsHaynes , The Revdex.com has shared your recent correspondence pertaining to the Qantas Airlines flight reservation that you have cancelled on August 4, I appreciate the opportunity to review your account and respond to your concerns MsHaynes, we certainly apologize for any confusion, and we really appreciate your patience while we investigated this matterI have confirmed with Qantas Airlines and our Refund Department that the unused taxes for both of your tickets have been refunded to your account on December 8, in a total amount of $Please allow up to days from that date to receive this refund to your account Furthermore, after reviewing your account I have confirmed on August you contacted an Orbitz Support agent in regards to processing an exchange; however, we were unable to locate your specific flight requestAt the time of this call, our agent advised you of the airline change fee of $200, reissue fee of $and any difference in fare to be added at the time you choose to exchange your ticketIn addition to the agent advising you of the penalties, you were also advised that you would need to cancel and rebook prior to your departureWe do show your tickets were cancelled online the Orbitz.com website, and at this time, the tickets do not have a valueUnfortunately, Qantas Airlines only allows the reservation to be rebooked prior to the departure date for these tickets To complete the cancellation process, all users are required to agree to the fare rules and the terms and conditions that govern that ticketAt this time, your ticket has no valuePlease understand Orbitz is only a distributor of tickets for airline carriers we display on our siteThis entire fare was paid to Qantas Airlines and Orbitz is required to adhere to all of the airline's rules and restrictions MsHaynes, we wish our reply could be more favorableHowever, we are confident that you were informed of all pertinent information, including the time frame in which an exchange could successfully be processed for your tickets prior to the cancellation you processed on the Orbitz website We appreciate your business and we hope you will provide us with a future opportunity to serve you with your travel planning needs Sincerely, LaToya Snell Orbitz Customer Relations Chicago, IL

July 27, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] We regret to hear Ms [redacted] did not accept our response and/or resolution offered.As previously advised Orbitz utilizes a real-time airline reservations database that contains current ticket prices and availabilityAirfare is only guaranteed once the purchase has been completed and the tickets have been issuedThe database is updated regularly as fares change and seats are soldIn addition, the airline limits the number of seats available for discounted fares; as the discounted seats sell out fast, those airfares are no longer availableConsequently, it is possible that a specific fare that is available when customers book their reservations will no longer be available when it comes to ticketing the reservationAirfares are subject to change until the tickets and the reservation is confirmedOrbitz is unable to change or alter the fares provided by the airlines therefore we are unable to book Mr [redacted] ’s ticket at the rate originally quoted.Please accept our apologies for any lack of service you received while trying to resolve your situationIt is never Orbitz’s intent to mislead or to cause inconvenience to our clients, and we are sorry that you feel Orbitz has done soOrbitz goes to great lengths to supply our clients with the information and opportunity to make well-informed travel purchases, and we are more than willing to assist our clients in any way commercially possibleWe at Orbitz are dedicated to providing knowledgeable service and support to our clientsAgain, we apologize for any inconveniences in this matter.Despite his recent experience, we do value his businessOrbitz provided the customer with two $Orbitz Travel Coupons for use on a future tripThis coupon is valid towards the future purchase of an E-Special Rate hotel reservation, either as a stand-alone hotel or in a vacation packageThe coupon will appear in the booking path for the next qualified reservation, and it is valid until one year from the date of this letter.We thank you for allowing us to address this matter furtherIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

September 6, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] regarding a flight reservationWe understand from the customers complaint he is requesting a full refund of his flight reservation.Our records indicate on July 18, the customer self-booked a package reservation for one travelerThe customer purchased a two night hotel reservation at [redacted] Roof Inn Queens checking in on September 1, 2016, and checking out on September 3, The customers flights were operated by [redacted] Airlines, departing from Chicago, IL to New York, NY on September 1, and returning on September 3, The customer also purchased a “Package Protection Plan”.Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersAs a result, we strongly recommend to our customers who choose to book their travel on their own to carefully review the details of the trip as well as the fare rules or cancellation policies The customer booked one roundtrip ticket with [redacted] Airlines who was the merchant of record, and the companies that charged the customer’s credit cardWe hope you understand we have to abide by their rules and regulations.We can confirm Mr [redacted] contacted us on August 30, 2016to cancel his [redacted] airlines flight and request a refundThe customer requested compensation due to missing the flightWe apologize for the inconvenience this may have caused youBased on the fare rules agreed to at the time of booking, [redacted] Airlines flights stated to take any action on the reservation, the customer had to contact them directlyAs the tickets are non-refundable, we are unable to provide a refund of the reservationWe understand that per the customers complaint he is requesting a refund due to having insurancePer the insurance terms and conditions agreed to upon at the time of booking the customer is eligible for a refund if prevented from utilizing the reservation due to the cove [redacted] reasonsPlease review the Pre-Departure Trip Cancellation policy agreed to upon below:We will pay a Pre-Departure Trip Cancellation Benefit, up to the amount in the Schedule for non-refundable cancellation charges imposed by Policyholder, if you are prevented from taking your Cove [redacted] Vacation due to your, an Immediate Family Member’s, Traveling Companion’s, or Business Partner’s Sickness, Injury or death or Other Cove [redacted] Events as defined, that occur(s) before departure on your Cove [redacted] VacationThe Sickness or Injury must: a) commence while your coverage is in effect under the plan; b) require the examination and treatment by a Physician at the time the Cove [redacted] Vacation is canceled; and c) in the written opinion of the treating Physician, be so disabling as to prevent you from taking your Cove [redacted] Vacation.If the customer is seeking further compensation we suggest she reach out [redacted] Berkley Travel to submit a claim [redacted] Berkley Travel is our administrator for assistance and can be reached by calling [redacted] We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

Revdex.com Complaint Department - Orbitz align="LEFT">Dear Revdex.com, Thank you for taking the time to contact Orbitzregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitzis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's websiteAgain, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Tier Customer Service

January 16, Revdex.com Complaint Department – Orbitz Re: Orbitz Case # [redacted] Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] regarding a refund for a non-refundable flight bookingWe understand from Mr [redacted] complaint that he is requesting to cancel itinerary number [redacted] and receive a refund due to rebooking a second itinerary Our records reflect that on December 19, 2017, Mr [redacted] or an authorized user of the account, self-booked itinerary [redacted] , roundtrip flight for one passenger ( [redacted] ***), departing on January 21, from White Plains, NY to Lexington, KY and returning on January 24, Mr [redacted] or an authorized user of the account, self-booked a second itinerary [redacted] on December 22, 2017, roundtrip flight for two passengers ( [redacted] and [redacted] ***), departing on January 20, from White Plains, NY to Lexington, KY and returning on January 24, By completing his reservation, Mr [redacted] agreed to the airlines’ published fare rules and the stated Terms of Use in effect for use of Orbitz.comThe airlines’ fare rules for Mr [redacted] ticket, which he agreed to by completing his booking, is as follows: Tickets are nonrefundable, nontransferable and name changes are not allowed Tickets have no value unless passenger cancels flight reservations prior to departure time The airlines will impose a fee in the amount of $per passenger for ticket reissue It passenger cancels flight reservation prior to departure time, the passenger must rebook and travel must commence within one year from the original ticket issue date If flight reservation is not cancelled prior to departure time, rebooking is not permitted and the ticket will have no value The fare difference and service charged must be paid and ticket must be reissued when itinerary is rebooked When a ticket is cancelled and there is a residual value after the change fee, that residual is held by the airlines and applied to a new ticket purchaseThere is no guarantee given by the airline, that the new ticket purchased will be at the same price as the original ticketAirline prices fluctuate constantly and Orbitz’s terms of use also state that pricing is not guaranteed until a ticket is purchased and ticketedThis would apply to any new ticket option a customer chose to use an airline credit toward Orbitz serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providersOrbitz does not own or operate any travel related services or companies and as such does not set pricing or vendor termsWe are required; however, to uphold the prices and terms set by the vendorsOrbitz has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority Currently, flight itinerary number [redacted] for passenger Horacio [redacted] is activeIf Mr [redacted] decide to cancel the reservation and receive a flight credit, he may cancel online at Orbitz.com or contact our Customer Service Department Based on the foregoing reasons, we cannot issue a refund for the cancelled returned flightsAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] Corporate Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find the amount requested of $was credited to my cardIt is unfortunate that Orbitz did not resolve this issue when we requested it of them, and that we had to go through Revdex.com to resolve the mistake made by Orbitz's agentWe will never be using Orbitz againWe thank Revdex.com for their service in helping keep businesses honest Sincerely, [redacted]

I recently booked a trip via Orbitz (online) This trip was booked arriving into one destination (Chicago, IL) and leaving via (Dayton, OH) In the midst of that booking online a screen popped up for a [redacted] Promotion for an [redacted] Rental CarI signed on for the promotionHowever, there was nowhere in the promotion to specify whether or not the trip was multiple destination or round-tripHaving rented cars many times before I did not think it would be an issue and since the promotion was linked to my flight it only made sense that the car rental would reflect the same arrival and departure locationsHowever, when I arrived in Chicago I was told that if I wanted to drop the car off in Dayton Ohio I must pay an ADDITIONAL $to [redacted] to change my itinerary--which was incorrectly listed as a round-trip destinationNeedless to say I could not drop the car off in Chicago if I was flying out of Dayton Ohio! After multiple failed attempts to get anyone from Orbitz to help me change the reservation that was incorrectly listed as a roundtrip vehicle rental I was charged an additional $(multiple times!!!) via ***o to change my reservation to accurately reflect a trip I had booked on Orbitz' siteMoral of the story: DO NOT BOOK WITH ORBITZ and most certainly DO NOT USE [redacted] E PROMOTIONSI will also not deal with ***o eitherWhat these three companies did successfully and in complete cooperation with each other (but not with their customer) was overcharge me for what was supposed to be a "promotion"I have had to file complaints with ***o for charging me multiple times for one transaction when in fact I never should have had to pay them at all because I had already paid ORBITZ (via [redacted] ) for the rental carWhat should have been a $rental car was, in fact, a $rental car for a total of days!!! Orbitz has lost my business because no one from their company would help me change my car rental reservation to accurately reflect my trip (as it should have been originally!) [redacted] is a completely inaccessible company and ***o charged me multiple times on top of my Orbitz promotion for the same vehicleI would like a complete refund for my rental car booking or my complaint stands

Complaint: [redacted] I am rejecting this response because: To quote Orbitz "Unfortunately, customers are unable to review the actual amounts during the booking process; only after the booking is complete, and the confirmation email is generated with the service fee amount to be advised," So the fee is not disclosed until it is too late to book elsewhere and avoid paying the fee.Orbitz also said “Most airline tickets purchased on Orbitz.com do not include a service feeCertain tickets carry a fee ranging from $to $25." For my transaction their fee was more than the $maximum they claim, I was charged a fee of $43.98I am seeking a refund of the $fee Sincerely, [redacted]

September 19, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted] Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] ***We regret to hear Ms [redacted] did not accept our response and/or resolution offered.Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationWe understand from the customers complaint she is requesting the ability to use her flight credit.We apologize about any inconveniences or frustrations that have been caused by OrbitzWe would like to advise you that when following the link below we were brought to a page with a drop down that says “For Refund Questions”After clicking on the arrow Ms [redacted] must fill out the boxes that have the title “Send Us an Email”Due to Ms [redacted] cancelation reason this is the best way to request [redacted] Airlines to refund the unutilized tickets or receive a possible waive of the change feesThe customer must fill out the form for each ticket/document numberPlease utilize the information below.Document/Tickets for [redacted] ***: [redacted] and [redacted] Document/Ticket for [redacted] https://prefunds.aa.com/refunds/refundsContactWe thank you for allowing us to address this matter furtherIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

July 4, Revdex.com Chicago, Illinois Complaint Department Re: Orbitz Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] regarding a hotel reservation We understand Mr [redacted] is requesting compensation On July 3, 2017, we received receipt of the Revdex.com complaint Our records reflect July 2, 2017; the customer self-booked a pay later hotel reservation at the [redacted] Motor Inn, Myrtle Beach with a chedate of July 2, 2017, and a check-out date of July 3, 2017, via itinerary number [redacted] The customer is stating once at the hotel, the hotel did not have the reservation Upon further researching this matter, we can confirm on July 3, 2017, the customer contacted Orbitz advising that the hotel did not have any rooms availableOrbitz refunded the customer and offered to re-book the customer to a different hotel; however the customer declined to be re-booked.- Furthermore, when finalizing the reservation on Orbitz, the customer agreed to Orbitz’s Terms of UseThe Orbitz Terms of Use explicitly state as follows: The carriers, hotels and other suppliers providing travel or other services are independent contractors and not agents or employees of the Orbitz CompaniesOrbitz Companies are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefromOrbitz Companies have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority In no event shall the Orbitz Companies, the Orbitz Partners and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protect protection statutes, or otherwise, and even if the Orbitz Companies, the Orbitz Partners and/or their respective suppliers have been advised of the possibility of such damages Orbitz is not liable for any costs incurred due to hotel relocation Based on the above, Orbitz is unable able to honor the compensation/credit request We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, [redacted] Corporate Customer Service

Dear ***, Thank you again for your follresponse, and I appreciate the opportunity to respond to your continued concerns It would be the customers’ decision on whether the hotel portion of your travel is booked as a single reservation so that Orbucks could be utilized to receive a discount or to reserve the reservation as a package to receive the package discounted rate However, if the decision is made to reserve and receive the package discounted rate, we are unable to offer the redemption of your Orbucks towards the package booking These terms and conditions are the same whether the customer or an agent reserves your package Pricing for all reservations are displayed prior to confirming a booking In order to confirm the reservation, the price advised and the terms and conditions must be agreed before you can confirm the reservation The package amount was displayed and agreed to prior to confirming the package, and we are unable to change this rate ***, I certainly apologize that we have met an impasse, but we are unable to grant your request to redeem your Orbucks towards the package booking reserved or offer a refund for a fare that was no longer available Thank you again for the opportunity to address your concerns Sincerely, [redacted] Orbitz Customer Relations

Dear Ms Vu, The Better Business Bureau has shared your recent correspondence pertaining to the non-refundable stipulation regarding your airline ticketsI appreciate the opportunity to review your account and respond to your concerns.From your inquiry, you booked airline tickets on December 6, for travel on December 23, On December 18, 2014, you contacted Orbitz Customer Service Agent to cancel your booking and were advised the airline’s $change fee, $Orbitz service fee and plus any fare difference when rebooking your tickets On August 3, 2015, you contacted Orbitz Customer Service agent and used the credits toward new bookings at lowest fare available on that day Also you were advised the fees of the airline’s $change fee and $Orbitz service feeAnd you agreed to the terms, and your tickets were exchanged for your new dates and new tickets reissued On November 8, 2015, you contacted Orbitz Customer Service Agent to use the remaining credit from your original tickets that you had exchanged on August The Orbitz Customer Service Agent advised that you have no reminder credit and that your entire ticket values had been used to rebook your new itinerary Please let me explain how nonrefundable tickets work When you use a nonrefundable ticket towards a new booking, the entire value of the ticket is applied to the new booking If the new fare is lower, most airlines do not give out residuals In your case Sun Country does not allow for residuals to be issued for future use This would be the same policy if the ticket were booked with Orbitz or with the airlines directlyPlease understand that your original ticket price was $per ticket and your new tickets that you exchanged were $per ticket If you had not used the ticket value of $740.20, less the $change fee you, you would have had to purchase news tickets for $and keep the original for future use if you were attempting to use them towards a fare equal or greater, less the airline’s change fee and any fare difference Also you go on to say that you purchased a ticket for your father, and his fare was lower than your new tickets Please understand fares are subject to change at any time and based on availabilityI apologize for any inconvenience this may have causedWe are unable to offer you a refund for your trip itinerary; however, as a gesture of our sincerity, Orbitz will place Loyalty points to your account These are available for you to use immediately toward a prepaid qualifying hotel booking Ms**, thank you for bringing this matter to our attention We value your business, and hope you will provide us with a future opportunity to restore your confidence in our products and services.Sincerely,Luisa [redacted] Orbitz Customer RelationsChicago, IL

June 14, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O- [redacted] Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] J [redacted] We regret to hear Mr [redacted] did not accept our response and/or resolution offered.After further review of the hotels policies available on Orbitz.com we are able to verify that prior to booking the customer was able to review the “Fees” section of the Apartment policies which advised the following:You'll be asked to pay the following charges at the hotel:Breakage deposit: USD per stayFurthermore prior to booking the reservation Mr [redacted] was advised cancelation policy which was agreed upon when booking the reservation, “The room type and rate selected are non-refundableShould you change or cancel this reservation for any reason, your payment will not be refundedCancellations or changes made after cheare subject to a hotel fee equal to 100% of the total amount paid for the reservation.”We sincerely regret that we are unable to offer a more satisfactory response or resolution to Mr [redacted] ’s concernAt Orbitz we try as much as possible to provide not only excellent customer service but we also try to exceed what is expected of usHowever we know that there are some instances when policies associated with the purchases made on our website cannot allow for a resolution that is more favorable to our customersWe are not trying to discharge ourselves from any responsibility; we only want to convey that we were able to provide Mr [redacted] with the $rate that was agreed to upon booking the reservation.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service