Orbitz

Initial Business Response / [redacted] (1000, 5, 2015/08/03) */ Dear Mr[redacted] The Revdex.com has shared your recent correspondence pertaining to the cancellation and general customer service from [redacted] AirlinesI appreciate the opportunity to review your account and respond to your concerns From your complaint, a ticket was booked on July 6, for travel on August 2, with [redacted] Airlines for Ms[redacted] The concern was a flight cancellation; you believe that since the passenger was a minor, certain accommodation should have been madeYou believe that Orbitz should be aware of the type of practice [redacted] Airlines operates as you booked the ticket via the websiteFurthermore; your perception of Orbitz has become discontented due to the service you have received Mr[redacted] I do understand your concern in this matter; you in good faith booked a trip, confirmed all the necessary flight times, only to have changes made to your booking which you did not requestTravel can be a hectic experience, and Orbitz does try to meet the expectations of our customers with terms and conditions associated with ticket bookings along with retailers We understand your dissatisfaction; however, carriers reserve the right to change their flight schedules at any time, with or without noticeDuring the booking process, Orbitz presents and customers must agree to the airline fare rules and Ticket Terms and ConditionsThis policy is consistent throughout the airline industry, and the same rules would apply if you had booked the ticket directly from the airline or another travel agency Please understand Orbitz is only a purveyor of tickets for airline carriers we display on our siteIf you review your credit card statement, on the date of purchase, all funds collected for the ticket were charged directly to [redacted] Airlines for payment, not Orbitz Orbitz did charge a service fee of $to use the website; our fee is similar to other industries as a way of generating revenue On your behalf, I have contacted [redacted] Airlines regarding the complaint; the airline did refund the ticket in the amount of $on August 2, The airline does advise a to business day timeframe for the refund to processThis is the stipulation and policy of the airline, not Orbitz The change to your itinerary was due to operational needs by the airline, [redacted] , not OrbitzThese types of delays are administered and controlled by the airline, not OrbitzThese would include the gate changes, airline personal along with baggage reconciliationUnfortunately, we are not able to account for the airline's choice of operations or staff at specific airportsThis is left to the particular airline, not Orbitz As the airline has refunded the ticket; Orbitz will refund the service feeThis will process today, August 3, Please allow a to day timeframe for the credit to appear on the statementThis will appear as an Orbitz credit, not [redacted] Airlines Therefore, the total amount of $has been refunded We take our customers' comments very seriously, and I thank you for your honest feedback albeit the result was not what you were expecting Mr[redacted] we thank you for bringing this matter to our attentionYour business is truly valued, and we hope you will provide us with a future opportunity to serve you with your travel planning needs Sincerely, [redacted] Orbitz Customer Relations

Dear ***l, The Revdex.com has shared your recent correspondence pertaining to the problems encountered on Delta flight On behalf of Orbitz, I apologize for any inconvenience this has caused, and appreciate the opportunity to review your account and respond to your concerns Please know that we have verified that there were no schedule change notifications regarding this flight, and it was still showing in the airline systems available for travel We have reached out to Delta Airlines directly regarding the problems you encountered so that they could review ***l, as soon as we have received a response, we will promptly update you; however, please allow up to business days Thank you again for the opportunity to address your concerns, and we appreciate your patienceSincerely, Charlotte [redacted] Orbitz Customer Relations

Initial Business Response / [redacted] (1000, 5, 2014/11/24) */ Dear Mr[redacted] The Revdex.com has shared your recent correspondence with Orbitz so that we may assist you furtherIt is my understanding that you have been trying to book a package on our website, but the fare keeps increasing prior to purchaseOn behalf of Orbitz, I apologize for this frustrating experience and any disappointment this has causedI appreciate the opportunity to review this matter and respond to your concerns It may be helpful to understand that as a third party travel agency, we have no control over airline faresWhen you click through the booking path, the website constantly sends the flight information to the airline and if the fare has changed, the airline returns an error message with the new price Orbitz, as with any travel agency, is required to apply the fares and fare rules in effect at the exact moment of your bookingAll fares are determined directly by the airlines and can be updated at any timeUnfortunately, fares are not guaranteed until they are ticketedOrbitz is not able to restore a fare once it is sold out or discontinued by the airline In your situation, you may be booking a flight with an unusual itinerary or airlineSometimes, if a particularly itinerary is not booked frequently enough, then the airline's fare cache becomes stagnant and the unavailable fare still appears in the search resultsIf you could please provide the details of the flight you were trying to book, I can forward that information to our Air Operations team to alert the airline of this stagnant fare cache Also, as a gesture of our sincerity and goodwill, I would like to offer you a $future travel voucher that you may use toward your next Orbitz.com prepaid bookingOur voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needs Here are the instructions for the future travel voucher: When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at [redacted] Please reference case number [redacted] and my letter offering the $voucher in your requestOrbitz will then issue a credit to the card used for the new bookingThis offer is valid for one year from the date of this letter, until November 24, Thank you for bringing this matter to our attentionWe value your business, and hope to have a future opportunity to restore your confidence in our products and services Sincerely, [redacted] Orbitz Customer Relations Chicago, IL

Dear Ms***, The Revdex.com has shared your recent correspondence pertaining to your refund request due to medial issue I appreciate this opportunity to respond to your concernsIt is my understanding that you requested a refund for your three airlines ticket with an Orbitz Customer Agent and your request was denied by the airlines requiring more detailed documents I apologize for any inconvenience you may have encountered Today on your behalf, I contacted Jet Airways, and they have authorized your refund requestWe have processed the refund for your three ticketsEach ticket was refunded in the amount of $ 414.40, for a refund total of $ Please allow to business days for the refund to processMs***, thank you for bringing this matter to our attention We value your business, and hope you will provide us with a future opportunity to restore your confidence in our products and servicesSincerely, [redacted] Orbitz Customer Relations Chicago, IL

October 24, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] *Revdex.com case numbe [redacted] regarding a hotel reservationWe understand from Mr [redacted] complaint he is requesting a refund due to a recently submitted Best Price Guarantee claim.Our records indicate on October 5, the customer self-booked a hotel reservation for four travelers using Orbitz.comThe customer purchased a two night hotel reservation at [redacted] Inn & Suites West Knoxville, checking in on October 7, and checking out on October 9, The reservation totaled $and the customer used $worth of Orbucks.On October 6, Mr [redacted] submitted a Best Price Guarantee claim for $After reviewing the Best Price Guarantee claim we are able to verify that the claim was sent within hours of booking and is identical to the original reservationDue to this Orbitz has agreed to honor the customers claimAs of October 24, a refund of the difference of what was paid amounting to $was processed to the customers original form of paymentThe amount of time it takes the customer to receive the funds depends on the customers banking institution$worth of Orbucks was also added to Mr [redacted] account.If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

Complaint: [redacted] I am rejecting this response because:I told your agent not to cancel my hotel room if she could not refund me for the flightsI see no reason to continue any services if we have no place to sleepYou are a shady company which doesn't set forth your terms in an easy mannerI will NEVER use your company or your services againYour last agent informed me there is no credit and yet, somehow you are telling me there is but we will have to pay how much to use our tickets? You have the worst set up availableI am requesting a full refund as I never want anything to do with you again and I will recommend that none of my family and friends use your servicesWord of mouth is very big for business as well as the reviews which are terrible Sincerely, [redacted]

April 27, Revdex.com Chicago and Norther Illinois Complaint DepartmentRE: Orbitz Case [redacted] Dear Revdex.com, Thank you for contacting Orbitz regarding the rebuttal from our customerWe are responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] Our customer contacted us to inquire on making changes over April 2nd and 3rd of On the second day the specific flight requested was not available, but there was an optionThe call was transferred to an agent who reviews the fare and finds the value of the unused portion of tickets, because half the ticket had already been used.The original ticket had been purchased in the lowest economy fare offered by the airlineThe only economy fares available for the new date requested were in the highest flexible economyThis made the flights much more expensive than the originally ticketed fare, and the fares available were not valid for the ticketThe agent calculating the unused fare for the customers ticket did so correctly when advising that the ticket had no value.Upon receiving the Revdex.com complaint, we tried to call Kelly Love to speak to her directly, to contact the airline to see if they would provide other optionsGoodwill cannot be requested of our airline partner unless we have the customer on the phone to decideThis is particularly true of flight inventory and pricing, which is limited, and subject to change without noticeWorking through email or voicemail is not possible with any voluntary flight change requests because neither the goodwill or the inventory can be guaranteed without booking and ticketing the flightsWe provide a customer support phone number at no extra charge, hours per day, days per week, allowing customers to call at their convenience All our agents who handle English speaking customers speak English fluently, and often speak multiple languages as required for their job positionsWith respect, all persons sound as though they have an accent when speaking to any other person from a different regionIf one agents accent is difficult for a customer to understand transfer may be requestedWe have agents in multiple regionsWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Corporate Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/08/21) */ Dear Mr [redacted] Thank you for contacting Orbitz via the Revdex.comWe do hope to have an opportunity to review your reservation and respond to your concernHowever, the information provided [redacted] is not associated with a Orbitz member Account; and the name is not unique within our global system If you'd please provide the Orbitz Confirmation#, which begins PBORB and the Orbitz Member email associated with the reservation/account, we'll be able to investigate this matter and address the issue Thank you for sharing your concernWe look forward to receiving your information Kindly, [redacted] Orbitz Customer Relations Chicago, IL Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) My other contact information for them to contact me with is [redacted] @gmail.com and our confirmation# is PBORB-XXX-XXX-XXXXI am still in disbelief that they did this to himIt was common courtesy for him to book two seats since he's a larger guy who has diabetes, so he needs the roomI still can't believe they took not only his extra seat away, but BOTH seats and re-sold it to him for a $up-chargeExtortion is what it is! Abuse and advantage of a senior citizen whose got medical issues Final Business Response / [redacted] (4000, 9, 2015/08/24) */ Dear Mr [redacted] Thank you for providing the Orbitz Confirmation informationUpon review of the information provided, Orbitz Confirmation# PBORBXXXXXXXXXX, I found that this [redacted] Airlines roundtrip ticket #XXXXXXXXXXXXX was booked on August 18, by an Orbitz Sales representative; and confirmation email immediately sent upon payment of $1066.30USD to [redacted] Airlines for airfare; and Orbitz Sales fee of $25USD The Orbitz Member Account is listed under email address [redacted] @GMAIL.COM, and the full trip details appear online within the Member Account as agreed and bookedFurthermore, the ticket for Mr [redacted] is partially usedAccording to our record, there have been no changes, exchanges, or additional fees collected or imposed for airfare by either Orbitz or [redacted] Airlines for this booking Upon further review, we found that Orbitz Confirmation# PBORBXXXXXXXXXX was self-booked on July 12, for the exact itineraryThis is [redacted] Airlines ticket# XXXXXXXXXXXXX and the traveler indicated during booking was [redacted] The cancellation was made by [redacted] Airlines due to duplicate tickets, # XXXXXXXXXXXXX and XXXXXXXXXXXXX for the same traveler and itineraryMoreover, Orbitz and [redacted] Airlines records indicate that the traveler name for the first booking, originally [redacted] ticket #XXXXXXXXXXXXX, was updated to provide travel for Mr [redacted] ; and that this ticket is also partially used Mr [redacted] while I can appreciate your frustration, these events are not due to an error on the part of OrbitzPlease understand, the records show that the duplicate tickets were result of the customer making multiple self-bookings [redacted] Airlines then took action to cancel the reservationsUnfortunately as you mentioned, any new ticket would be booked at the current airfareHowever, Orbitz is not in a position to provide refund of airline fare differences Please understand, [redacted] Airlines was charges airfare directlyThis billing information can be verified by reviewing the credit card statementOnly [redacted] Airlines may approve or deny refund in any eventTherefore, Orbitz Service advised, [redacted] Airlines will be contacted regarding any possible refund once the ticketed travel has been completedPlease be assured, while an airline refund is not guaranteed, Orbitz is happy to provide any possible assistance by advocating on Mr [redacted] 's behalf Thank you for sharing this concernPlease do let me know if you have any further questionsOrbitz values your business and we do hope to be of service in this matter Kind Regards, [redacted] Orbitz Customer Relations Chicago, IL Final Consumer Response / [redacted] (4200, 11, 2015/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've made numerous calls to both Orbitz and [redacted] airlines, both of whom keep passing [redacted] buckOrbitz claims that they did nothing wrong, and [redacted] claims that they reached out to Orbitz and that Orbitz did NOT follow protocol for their cancellationOrbitz has taken advantage of a senior citizen and they're completely fine with thatIf this is how they do business, which they obviously do, I'm done with them and will make sure to take my business travel to another airline as well as any future vacationsIt's not worth the heartache in dealing with a multi-million dollar company who doesn't understand its customers

November 15, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationWe understand from the customers complaint she is requesting a refund of the charges sustained due to the cancelation of the flight reservation.Our records indicate on March 24, the customer self-booked a flight reservation using Orbitz.com for two travelersThe flight reservation was operated by [redacted] Airlines, with flights from Milwaukee, WI to Atlanta, GA departing on October 15, and returning on October 19, 2016.Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersAs a result, we strongly recommend to our customers who choose to book their travel on their own to carefully review the details of the trip as well as the fare rules or cancellation policiesThe customer booked one roundtrip ticket with [redacted] Airlines who was the merchant of record, and the companies that charged the customer’s credit cardWe hope you understand we have to abide by their rules and regulations.Per the customers confirmation email:Your flight booking is with a low cost airline and can only be changed or cancelled by contacting the airline directlyFor convenience, you can select the airline from our online chepage Please note that Orbitz may not be advised if you change or cancel your flight with your airline directly, or if the airline makes any changes to your flight scheduleThese changes may not be reflected in your Orbitz Itinerary, so please ensure that you also print out any subsequent itinerary change emails you receive directly from the airline.Due to this we advised the customer to contact [redacted] Airlines directly if she is requesting additional compensationWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

Complaint: [redacted] I am rejecting this response because:There were two important facts that were not accurately stated in the response. 1) On June 25 after receiving booking confirmation from Orbitz, I received a call from a lady who directly asked for credit card information. The lady failed to prove her identity as Orbitz agent so I told her I would call back. I did call back immediately and called again the day after within 24 hours of booking. Both agents confirmed the ticket was successfully booked. Then after about one week, I received an email saying the ticket was canceled without a reason. It was totally unexpected. So I had to call Orbitz again and understand why.2) I did not decline the offer from Orbitz. instead, the offer was made by one agent and backed out by another one. The story was, after I received the cancellation, I called Orbitz. One Orbitz agent offered me an alternative ticket with one stop. She told me the original non-stop ticket I bought has a price increase and it's beyond her authority to cover the price difference. To have someone with higher authority review the case, I had to escalate the claim. When I talked to the manager, he backed out the one-stop flight offer and refused to work on any solution. Thank you for your time. Sincerely, [redacted] ***

July 16, 2016Revdex.comComplaint Department – Orbitz Re: Orbitz Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] regarding a flight reservationWe understand from the customers complaint she is requesting the ability to use her flight credit.Our records indicate on April 27, the customer self-booked a round trip flight for two travelersThe flight reservation was operated by [redacted] with flights departing on June 13, San Francisco, CA to Kahului, HI on June 20, 2016.As of May 13, the customer called Orbitz customer service to change the flight dates to departing on August 24, and returning on August 31, The new flights that the customer chose had a fare that was lower than then the original fareThis caused the customer to retain a residual credit of $per ticket.Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersBased on the airlines fare rules agreed upon when booking the reservation, “residual value may not be used toward change fee, collect fare difference if applicable, charge full change fee.” As Orbitz is a third party intermediary with [redacted] we are unable to change or alter any of the fares or fees that have been provided to the customer upon booking the initial reservation.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

Complaint: I am rejecting this response because: Orbitz is profiting from their sub par website mistakes Orbitz (and their competitors) offer discount to book vacation packages Because of the website glitch, I was forced to book these separately and was not able to get the packaged discount In addition they voided the original $promo code that was used at the time of booking Another profit by Orbitz Orbitz offer me a $voucher on future travel which is essentially nothing since $promo codes can be found often for this website I would like to get some sort of discount on my current travel (not on upcoming travel) Please have faith if you make this right I would continue to use your service Sincerely, Henry [redacted]

Orbitz charged us $more than the hotel we stayed at would have I know this because I got charged by Orbitz AND the hotel Also we were woken up at 3:am by a scammer telling us that the hotel computer crashed and they needed our credit card information again I would not give it to them and called down to the hotel desk to find out that there was no problem This leads me to believe that our name was hacked from Orbitz Worst travel experience of our lives Will never use Orbitz again and will warn everyone we know!

Complaint: [redacted] I am rejecting this response because:Re: Complaint ID # [redacted] Dear Sir or Madam, the respond from Orbitz is not acceptable since I tried twice to contact them with the cancellation on Monday, October The first time they simply hang up on me after listening for my requestSecond time they took my phone number as they told me that there is a bad connection but never called me backMoreover when finally I got in touch with one of their representative and was informed that it is already beyond hours so they can cancel the reservation ($fee) or re-book the tickets with proper date with much smaller feeI requested to re-book but their representative told me that the cost went sharply up and I need to pay over $3,more than originally paidI verified on another travel site (the [redacted] and the tickets were sold at exactly same priceHowever the Orbitz representative refused my comments and the price from [redacted] as a referenceTherefor instead of much lower fee for the re-booking I had to cancel and purchase the tickets on the same [redacted] airlines rout for the same amountIf the Orbitz need a proof of the purchase I am gladly going to provide them with it Sincerely, [redacted]

So, [redacted] is threatening to cancel [redacted] return flight home because he won't be on the outgoing flight even though I have notified them that he is NOT a no show and will be on the return flight homeI'm not asking for a refund or for them to make any changes--just notifying them, but they will still cancel it....***?? Nice of @ [redacted] to threaten to have a MINOR be stranded in DenverNow, I have been on hold with Orbitz Flights, Hotels, Cars for minutes while they try to make sense of itSeriously...just dead air for minutesDo you think they forgot about me?

Complaint: [redacted] I am rejecting this response because: the answer was not adequate or accurate I logged out of Orbitz after getting to the end and the system would not process my purchaseThe price never changed on the screenAfter making multiple attempts, I then called Orbitiz directly and was told that I was selecting a very popular round trip flight and there were only seats left, so if I wanted the flights I could pay a higher fare over the phoneThe higher fare never was reflected that evening on the Orbitz website.it would have been different if I just happen to be purchashing the tickets while the price was increasing, but the price on line didn't increase, that is my issue.Thank you Sincerely, [redacted]

June 13, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationWe understand from Ms [redacted] ’s complaint she is requesting a full refund of his flight reservation.Our records indicate on April 3, the customer self-booked a one-war flight reservation that was operated by [redacted] , departing from Sapporo to Boston, MA on April 15, 2016.We are able to confirm that this issue was resolved as of June 9, when the customer called Orbitz to receive assistance refunding the additional expenses sustained after purchasing new ticketsAt that time our corporate agent refunded the difference between what the customer agreed to pay when initially exchanging the ticket on April 10, and what she paid at the ***port due to the tickets not being successfully exchangedThe total amount refunded was $4,The time it takes the refund to post to the customer’s account depends on the time it takes the Ms [redacted] ’s credit card company to process refunds.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

Initial Business Response / [redacted] (1000, 5, 2014/06/03) */ Dear Mr [redacted] The Revdex.com has shared your recent correspondence pertaining to the package booking and compensation due to errorsI appreciate the opportunity to review your account and respond to your concerns From your complaint, you booked an air, hotel and car as a package on April 16, for a departure on May 23, This issue was the car and hotel reservations; the car reservation was not honored, and the hotel booking could not be located at the hotelYou are asking for a refund of the car, insurance and additional car related bookings due to the errorFurthermore; your perception of Orbitz has become discontented due to the service you have received Ms [redacted] I do understand your concern in this regard; travel can be a hectic experience, and Orbitz does try to meet the expectations of our customers with current information made available on the website All vehicle type listings, rates, and availability found on the Orbitz.com website, as with any Internet travel website, are provided and maintained directly by the individual car rental companyAs a website, we display to our customers, the information that is provided to us from the specific rental-car providersWe certainly apologize for any misunderstanding that you may have had with the cost of the vehicleHowever, we feel that Orbitz properly disclosed the terms and conditions of the sale during the booking process On your behalf, I have voiced your feedback to the Car services groupThey will contact the rental company to review the complaintOur hope is that this valued criticism will allow them an opportunity to adjust their information and modify how their company's policies are presented before the public Feedback such as yours is critical to the operational side of our business; I thank you for bring this matter to our attention According to my research, Orbitz has refunded the original car payment to Dollar; this was processed on May 27, in the amount of $ Due to the circumstances, I am willing to review the receipts for the additional car expensesIf you can forward a copy of the receipt along with any documentation regarding the travel insurance as I would need to verify if insurance was used for the new car rental We take our customers' comments very seriously, and I thank you for your honest feedback Ms [redacted] we thank you for bringing this matter to our attentionYour business is truly valued, and we hope you will provide us with a future opportunity to serve you with your travel planning needs Sincerely, [redacted] Orbitz Customer Relations Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want reimbursement for [redacted] car rental for compensation of the screw-up Final Business Response / [redacted] (4000, 13, 2014/06/23) */ Dear Ms [redacted] Thank you for your continued correspondence to Orbitz I have received your fax regarding the additional costs of the car with [redacted] as the Dollar agency could not provide service Per my previous email, I will honor the claim and refund the amount of $to the card ending in [redacted] This will process today, June 11, Please allow 3-days for the credit to appear on your statementThis will appear as an Orbitz credit, not [redacted] This, however, is all the compensation which Orbitz will offer Ms [redacted] thank you for allowing me to assist you in this matterAgain, I do apologize for the error and your continued frustration Sincerely, [redacted] Orbitz Customer Relations Final Consumer Response / [redacted] (3000, 11, 2014/06/18) */

Dear Mr [redacted] , Thank you for contacting OrbitzI understand that you are upset that the seat you selected for your trip to Cancun were not confirmedI appreciate the opportunity to review your account, and respond to you Please know, during the booking process on the Orbitz site, most airlines do provide us with a seat map so our customers can request the seat they preferHowever, these are requests, and can only be confirmed by the airlines directly Mr [redacted] , when you selected a seat on the seat map available on our site, we sent the request to [redacted] Airlines for them to confirm or deny; unfortunately, in this case it seems that they did not confirm the seat requests you had made Nevertheless, we understand the frustration this can cause our customers, and as we do value you as a customer, we would like to offer you a future travel voucher for the amount you paid for your seats, $255.20, that can be used on your next Orbitz.com bookingOur voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needs Here are the instructions for the future travel voucher: When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at [email protected] reference case number [redacted] and my e-mail offering the $future travel voucher in your requestOrbitz will then issue a credit to the card used for the new bookingThis offer is valid for one year from the date of this e-mail, until March 16, Mr [redacted] , if you have any further questions or concerns, please feel free to contact me directlyWe appreciate your business, and look forward to serving you in the future with your travel needs Sincerely, [redacted] Orbitz Customer Relations Chicago, IL

December 31, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] regarding a hotel reservationWe understand from the customers complaint they are requesting a full refund of the canceled reservationOur records indicate on November 28, the customer self-booked a hotel reservation for two travelersThe customer purchased a two night hotel reservation at [redacted] Pocono Mountains, PA, checking in on December 21, 2016, and checking out on December 23, 2016.We can confirm that the customer canceled the reservation online using our self-service toolsOrbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersBased on the cancellation and change policy agreed upon by the customer at the time of purchase, “Cancellations or changes made before 4:PM local hotel time, Sunday, December 18, are subject to a hotel fee equal to 30% of the total amount paid for the reservation.”As the customer requested a full refund of the reservation on December 31, Orbitz reached out to the hotel to advocate on behalf of the customerAfter speaking to the front desk agent they advised that due to the customer canceling the reservation within a few minutes of making the reservation they will authorize a full refund of the reservation.We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service