Orbitz

April 11, Revdex.com Central Ontario Complaint Department Re: Orbitz Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Orbitz.com regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz.com is responding to the consumer complaint from [redacted] (Revdex.com complaint [redacted] ) regarding a complaint about what she claims is a scamUpon researching the customer’s complaint, we were unable to find any itinerary related to the accountThe email address provided is also not linked to any account for our line of businessFor quicker assistance Ms [redacted] may wish to contact Orbitz by phone to speak to a supervisor and provide the email address so they may look up her accountWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Orbitz Customer Support

Complaint: [redacted] I am rejecting this response because: As suggested by Orbitz, I did try to reach the Airlines directly and also posted my feedback on their website, however received no response from themMy review/feedback was also deleted by the airlines from their websiteAfter receiving such a poor service from Orbitz and the airlines, I don't think I will be making any reservations in future via Orbitz so using $credit for any future booking does not make any sense Sincerely, [redacted] ***

April 6, 2017Revdex.comComplaint Department – OrbitzRe: Orbitz Case # [redacted] Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] We regret to hear Ms [redacted] did not accept our response and/or resolution offered.After further researching the customer’s account we are unable to change the status of the itineraryIt is disheartening when our clients feel that we have not met the standards to which we hold our organization as we attempt to provide the most efficient, quality service availableWe would like to apologize for the inconvenience you have experienced, and our regrets that we are unable to offer you a more satisfactory solution to this problemAs previously advised, we suggest that Ms [redacted] reach out to All [redacted] Airways’ hour customer service and request a boarding certificate to be mailed to herPlease use the information below to contact All [redacted] Airways.Customer Service Number: [redacted] Ticket Number: [redacted] We thank you for allowing us to address this matter furtherIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/08/10) */ Dear Mr [redacted] The Revdex.com has shared your recent correspondence pertaining to your Orbitz Visa credit card application, and not receiving your temporary card number to use immediatelyI appreciate the opportunity to review your account and respond to your concerns When an Orbitz Visa Card application is processed, [redacted] Bank will review the application, and a temporary card may be issuedThe application is forwarded to [redacted] Bank directly, and a temporary card is issued at their discretionThose applications are not received nor reviewed here at Orbitz I have reviewed your account under the email address of [redacted] @aol.com, and I am not showing any new hotel rooms confirmedIf you have concerns regarding not receiving your temporary card number, these questions would have to be directed to the bank directly Mr [redacted] we certainly apologize for any inconvenience you have encounteredWe do appreciate your business, and hope that we have a future opportunity to serve you Sincerely, [redacted] Orbitz Customer Relations Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The orbitz card is their branded card not only that is is advertised on THEIR site and you apply from a link on THEIR siteThey must assume some responsibility for things they link post or add to their site [redacted] bank refers me to orbitz and now vice versa when does it end? If this is how both do business they should not be in business.The reason you dont show new bookings is because I will not book for a price higher than what was stated because thats not my faultI want teh price as was stated Final Consumer Response / [redacted] (4200, 11, 2015/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I stated before this is bad business one blames the other and no one acepts responsibilityThe credit card is advertised through orbiz website it doesnt matter if another company sells it they are the ones advertising it and its branded with the name orbitz I was booking rooms and I only am offered dollars? what does that do, they should take a proper discount off of each room Final Business Response / [redacted] (4000, 9, 2015/08/12) */ Dear Mr [redacted] Thank you for your follresponse, and I appreciate the opportunity to review your account and respond to your concerns Please know that when applying for an Orbitz Visa Card, we do not see the financial information entered, and do not make the decision on whether an application is approved or deniedIf you do not receive a temporary card depends on the bank directly Mr [redacted] as a travel agency, Orbitz does not charge you directly for airline reservationsPrices are based on availability, and we are unable to offer a fare that is no longer availableNevertheless, due to your disappointment and as a gesture of our sincerity, Orbitz would like to offer you a $USD future travel voucher on your next prepaid Orbitz.com airline, hotel or vacation package bookingOur voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needs Here are the instructions for the future travel voucher: When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at [redacted] Please reference case number XXXXXXX and my letter offering the $voucher in your requestOrbitz will then issue a credit to the card used for the new bookingThis offer is valid until August 12, Mr[redacted] , we appreciate your business, and we hope you will provide us with a future opportunity to serve you with your travel planning needs Sincerely, [redacted] Orbitz Customer Relations

Initial Business Response / [redacted] (1000, 5, 2014/04/21) */ Dear Mr[redacted] The Revdex.com has shared your recent correspondence pertaining to the charge in order to maintain the seats selected during your booking processI appreciate the opportunity to review your account and respond to your concerns Many airlines do charge a fee, require a full fare refundable ticket or elite frequent flyer status in order to option certain seating assignmentsTo alert our customers of this, those seats are flagged with a starUpon reviewing your booking process, I do show that priority seating was chosenThere were still seats available at no cost at this time; however, they were not chosenI have attached a screen shot of your booking process on how this was displayed Mr[redacted] we certainly apologize if there was any confusion, but we would not be able to offer a refund for the seat chargesI have also reviewed the seating assignments still available, and most flights do have seats available together that would not incur a chargeYou would need to contact Delta directly if you prefer not to pay the fee for preferred seatingIf you have any further question, please feel free to let me knowWe do appreciate your business, and hope that we have a future opportunity to serve you Sincerely, [redacted] Orbitz Customer Relations Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I contacted delta and they said they do not have seats available that are together unless we pay the extra feeAlso why weren't we notified the seats weren't available after we had selected them Final Business Response / [redacted] (4000, 13, 2014/04/25) */ Dear Mr[redacted] Thank you for your follresponse, and I appreciate the opportunity to address your concerns When reserving seating assignments via Orbitz, a request is forwarded to Delta for the seats chosen, and as long as they are open seats in non-charge areas, they will be approvedExit row seating and charge seating areas are stared, and the rules for choosing these seats are providedI have reviewed your booking process via our website logs, and show that this information was properly provided Mr[redacted] we certainly regret your disappointing experience, but we are unable to refund you for the fees charged due to your seating requests Sincerely, [redacted] Orbitz Customer Relations Final Consumer Response / [redacted] (4200, 11, 2014/04/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I like I tried explaining to you I have already called delta and they informed me that your company is not authorized to give seats so every seat we chose we weren't not going to getWhen we chose our seats through orbitz all it said is that this seat is in an emergency exit are you can able of performing the duties required to sit in these seats which we were able toYou falsely advertised that our flight would cost and in reality we had to pay over 1,This is absolutely ridiculousYou should honor your price you said

Dear [redacted] , The Revdex.com has shared with us your correspondence regarding your recent experience with OrbitzIt is my understanding you are requesting a refund for your reservation to Boston with Orbitz booking number [redacted] I appreciate the opportunity to review your account and respond to your concernsOn behalf of Orbitz, I would like to apologize for any frustration this has caused youAfter further research we have confirmed when you contacted Orbitz on February 11, 2016, to inquire about making a changes or cancellation to your flight reservation the agent you spoke with an agent who advised that you would be able to change or cancel your flightUnfortunately, per the fare rules placed on the reservation by Delta Airlines no changes or cancellations were allowed; therefore, the information provided to you by our agent was incorrectPlease know as you were provided incorrect information Orbitz has processed a refund in the amount of $for the reservation, back to the original form of paymentThe amount of time it takes to process a refund depends on how quickly your credit card company takes to process refunds [redacted] , we appreciate your business and hope you will continue to use Orbitz in the future for your travel needsSincerely, [redacted] Orbitz Customer Relations Chicago, IL

Complaint: [redacted] I am rejecting this response because:There must be a terrible mistake and complete misunderstandingI never called a second time to relocate to another hotel, and neither spoke to any supervisorI did however as previously mentioned I was promised by one of your collegues that a complete refund will be processed and the only thing I had to do was call and cancelI did exactly what was instructedSadly I cant provide you with requested documents due to the fact that it will be embarrasing and humilitaing to have to bother a hurting family for such records in which we are all still sadden by the deathI did what the representative instructed me to do and I learned at a later time that I was lied toThis is not fair, I deeply asked that my case be reviewed in good faith due to the situation My family and I are in and currently livingI would appriciate your cooperation in this matter and help me with refunding back in full for the services never used and respectfully understand the situation I am inI need help with all the added funeral and misc expenses encountered due to this unforseen incidentAgain your kindness, understanding and goodnfaith intentions will be greatly appriciated deeplyI have never been in such situation like this one, it is very confusing and difficult Sincerely, [redacted]

May 23, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservationWe understand from Ms [redacted] complaint she is requesting a refund of the unutilized hotel reservationOn May 23, 2016, we attempted to contact Ms [redacted] to acknowledge receipt of the Revdex.com complaint but were unable to reach the customer.Our records indicate on May 2, the customer self-booked a hotel reservation for two travelers using Orbitz.comThe customer purchased a three night hotel reservation at The [redacted] , checking in on May 13, 2016, and checking out on May 16, 2016.Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersBased on the hotel cancelation policy agreed upon when booking the reservation, “The room type and rate selected are non-refundableShould you change or cancel this reservation for any reason, your payment will not be refundedCancellations or changes made after cheare subject to a hotel fee equal to 100% of the total amount paid for the reservation.”We are able to confirm that this issue was resolved as of May 4, when the customer called Orbitz to cancel the hotel reservationSince Orbitz is a third-party intermediary, we had to contact the property manager to request a refund of the reservationUpon authorization from the hotel manager our agent was able to cancel and refund the customers reservation during the call.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding flight and hotel vacation package reservationsWe understand the customer is requesting a full refund Our records indicate on March 7, 2016, the customer contacted Orbitz to book flight and hotel vacation packages – itinerary numbers – [redacted] , [redacted] , and [redacted] Travel was on [redacted] Airlines, departing June 23, 2016, from Philadelphia, Pennsylvania to Punta Cana, Dominican Republic, returning June 28, 2016, for a total of nine passengersHotel accommodations were at the Grand Bahia Principe Punta Cana – All Inclusive, checking in June 23, 2016, for five nights, for a total of three roomsThe total amount for all three bookings was $9,Upon further research, we were able to confirm that the customer contacted Orbitz on March 7, 2016, void their flight reservations, as they stated there was a discrepancy with the booking priceAt that time, the assisting representative canceled the customer’s three vacations package itineraries and processed a refund in the amount of $4,On March 8, 2016, Orbitz processed a refund for the outstanding amount of $4,back to the customer’s original form of paymentThe amount of time it takes to process a refund depends on how quickly the customer’s credit card company takes to process refunds We hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting them further with their future travel needsIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

Dear Mr [redacted] , The Revdex.com has shared your recent correspondence pertaining to the airline imposed schedule changes that occurred to your flight, and your refund request I appreciate the opportunity to review your account and respond to your concernsAt Orbitz, we certainly understand the frustration that an airline imposed schedule change can cause When a change occurs, we make every effort to accommodate our customers to their satisfaction Airline schedule changes are not in the control of Orbitz, and as a travel agency, we must abide by the airlines rules when re-accommodating a customerUpon reviewing Orbitz record locator [redacted] , I show that your original departure time on [redacted] was originally scheduled to depart at 12:59P with a connection via Cincinnati [redacted] Airlines did process a change in schedule to [redacted] departing at 12:32P with a connection via Detroit While I recognize your disappointment and regret any inconvenience this may have caused, the airlines reserve the right to change their schedules at any time, with or without noticeDuring the booking process, Orbitz presents and customers must agree to the airline fare rules and Ticket Terms and Conditions I have copied a portion of the terms below: Air transportation, whether it is domestic or international (including domestic portions of international journeys), is subject to the individual terms of the transporting air carriers, which are herein incorporated by reference and made part of the contract of carriage Times shown in timetables or elsewhere are not guaranteed and form no part of this contractCarrier may without notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessitySchedules are subject to change without noticeMr [redacted] , please understand your schedule change was initiated by [redacted] Airlines, and they reserve the right to change their flight schedules at any time As the change that occurred to your departure time was only minutes, this would not fall under a change where a refund would be authorized Nevertheless, we have contacted [redacted] Airlines twice on your behalf, but the request was denied with each call We certainly understand your disappointment, but the change that occurred is considered minor and does not qualify for a refund Thank you again for the opportunity to address your concernsSincerely, [redacted] Orbitz Customer Relations Tell us why here

July 13, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationWe understand from Mr [redacted] complaint he is requesting a refund for his unutilized ticket.Our records indicate on June 23, the customer self-booked a one-way flight reservation using Orbitz.com for one travelerThe flight reservation was operated by Air China, with flights from Seoul Incheon to Washington Dulles departing on June 24, 2016.We can confirm that Mr [redacted] contacted Orbitz on June 24, regarding canceling his flightDuring that call the agent was able to successfully cancel the customers flights Since the flights were successfully voided within hours of purchase, the authorization of $should have been released back to the customers cardThese authorizations typically release within 24-hoursWe recommend that Mr [redacted] contact his bank for more information regarding these authorizations and timeframes for their release.It is disheartening when our clients feel that we have not met the standards to which we hold our organization and employees, as we attempt to provide the most efficient, quality service availableWe would like Mr [redacted] to know that every reservation is important to us and our main goal is to provide a smooth and pleasant experience to our membersWe appreciate his thoughtful comments as we rely on customers like Mr [redacted] to provide us with the information we need to continue improving our services.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

March 29, 2017 RevDex.com Complaint Department - Orbitz Re: Orbitz Case #: [redacted] Dear RevDex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the BBB allowing us to address... the comments and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (BBB complaint [redacted] ) regarding the customer service issue and refund request. Our records show on January 29, 2017, Mr. [redacted] self-booked an Orbitz.com flight reservation via booking number [redacted] in the amount of $1,064.09. We understand from Mr. [redacted] ’s complaint, he called to change his return flight and after no resolution and poor service given by Orbitz’s customer support, he had to complete the change with the airline directly. The customer is requesting a full refund due to Orbitz’s failed deliver of service. Upon researching the customer’s complaint, we can confirm on March 17, 2017, when Mr. [redacted] brought this matter to our attention, an Orbitz customer service supervisor provided the customer with the available rates and availability for his change request but Mr. [redacted] did not agree with the options provided and requested for the flight ticket to be released in order for him to change it directly with the airline. Further research show, the available options provide to Mr. [redacted] were received from the airline and any change request to a partially flown flight is governed by the airline’s fare rules. Orbitz do not own or operate any airlines, nor do we set any fare rules. Furthermore, Orbitz did not process any charges to Mr. [redacted] ’s credit card since this was a reservation paid directly to the airline. Orbitz’s acts only as a third party intermediary for airlines, hotels and cruises and must abide by the availability and fare rules set by that particular vendor. Based on the information provided above, we are unable to honor Mr. [redacted] request for a refund. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, [redacted] Corporate Customer Service

Dear ***,The RevDex.com has shared your recent correspondence with Orbitz so that we may assist you furtherIt is my understanding that you are upset because you feel you were given incorrect information about the fare rules on your ticketI appreciate the opportunity to review and respond to youOn behalf of Orbitz, I apologize for the disappointing experience and the frustration this caused you.After reviewing your reservation, I do show per the terms and conditions placed on this ticket by [redacted] Airlines; this reservation is non-refundableAccording to my research, the booking was made privately, meaning there was no assistance from a telesales representative to book the ticket over the phoneDuring the booking process before you agreed to purchase your reservation, the following was presented to you: By clicking "Agree and Book," you acknowledge that: You will be charged '$USD' View DetailsThe trip cost includes your selected products/services and any applicable feesSome charges may appear separately on your credit card statementYou agree to the airline's ticket terms and conditionsChanges to this ticket, if permitted, will incur change feesYou agree to the fare rules and restrictions applicable for this fareBaggage fees are NOT charged at bookingYou have read and agree to the booking terms and conditions which incorporate the privacy policyIf you had selected the links that are underlined, you would have been informed of the fees to make a change, and it states this ticket was non-refundableWhen you agree and book, you acknowledged you had read all of this informationRegrettably, Orbitz is not in a position to issue you a refund for a non-refundable ticket, or waive the change fees that the airlines charge.Also, I have checked the contact history on your Orbitz account, and found that no agent has accessed your account since the reservation was bookedIf you called and did speak with an agent, it seems they were giving you general information, as they did not access your accountThese tickets are non-refundable, and [redacted] has a $change fee plus any fare difference that may applyThis also means the penalty fees are more than the ticket valueYou were charged by, and the funds for the tickets went to [redacted] Airlines and not OrbitzThis can be verified by checking your credit card statementAs a travel agency; we do have to abide by the guidelines placed on the tickets by the carrier.***, thank you for allowing me to review this with you, and I wish we could offer a more favorable response We appreciate your business, and we hope to have an opportunity to serve you in the future with your travel needs.Sincerely, [redacted] Orbitz Customer RelationsChicago, IL

Dear Jack,The RevDex.com has shared your recent correspondence with Orbitz so that we may assist you furtherIt is my understanding that you were denied boarding due to a system error with Turkish AirlineYou are requesting a refund for your ticketI appreciate the opportunity to review your account, and respond to your concernsOn behalf of Orbitz, I sincerely apologize for the disappointing experience, and the inconvenience this has causedI'm truly sorry about the difficulties you encounteredHowever, Orbitz has no control/oversight of airline irregular operations, flight delay or cancellationsWhen Orbitz learns of such issues, we advise our customers to notify the airline corporate offices directly of any complaint, so they can address the concernThat way, the airline has an opportunity to review the problem and make any necessary adjustments to their operation and/or serviceI do show the refund request was already submitted, and Turkish Airlines has provided file number 9516411, so you can foll with them directly on the status of the refundTheir phone number is 800-874-8875.Jack, thank you for allowing me to review this with youWe appreciate your business, and we hope to have an opportunity to serve you in the future with your travel needs.Sincerely,Jeanna [redacted] Orbitz Customer RelationsChicago, ILTell us why here

Dear Mr [redacted] The RevDex.com has shared your recent correspondence pertaining to nonrefundable tickets We certainly regret to hear of your disappointing experience, and appreciate the opportunity to review your account and respond to your concerns.I understand that you had tickets on United Airlines were requesting a refund due to court appearance On May 14, you contacted Orbitz Customer Service about cancelling your booking and were advised by Orbitz Customer Service your ticket is nonrefundable, and the fees involved to make changes At that time, you did not make any changes to your bookings On May 21, you cancelled your bookingThe tickets reserved were nonrefundable The nonrefundable rules apply, no matter how far in advance the booking is canceled Please understand that this is the airline rule no matter if your ticket was reserved via Orbitz, or with the airline directly The fare rules are given and must be agreed to prior to reserve your reservation, and as a travel agency, we are required to follow these rules as well Orbitz received your dispute in the form of a Pending Chargeback, and we defended it with the bank stating that the customer is responsibleWe have not heard back from the airline, whether the bank accepted or rejected the claim Mr [redacted] you will need to contact the airlines to check on status of your claim Mr [redacted] we regret to hear you were not able to travel, but we are unable to offer a refund of your ticket Orbitz is being charged in full by United Airlines due to the dispute Sincerely, Luisa [redacted] Orbitz Customer RelationsChicago, IL

Complaint: [redacted] I am rejecting this response because: [redacted] is not telling the truthI spoke to [redacted] CS Manager at [redacted] who informed me that [redacted] could make a change for a simple typo, but needed to be requested by OrbitzI could not make the request myselfI spent several hours with Orbitz corp agents in Las Vegas ( [redacted] , and several others, but they all refused to help) they even assigned me a case number (e- [redacted] ) and promised to follow up, but they never did!!! Sincerely, [redacted]

May 19, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationWe understand from Mr [redacted] complaint he is requesting a full refund of his flight reservationOn May 19, 2016, we contacted Mr [redacted] to acknowledge receipt of the Revdex.com complaint.Our records indicate on March 30, the customer self-booked a package reservation for three travelers using Orbitz websiteThe customer purchased three rooms for a two night stay at [redacted] Inn [redacted] Sky Harbor Airport, checking in on May 1, 2016, and checking out on May 3, The customers round trip flights were operated by [redacted] Airlines, departing from Asheville, NC to [redacted] , AZ on May 1, 2016, and returning on May 3, 2016.We are able to confirm that this issue was resolved as up May 2, when the customer called Orbitz to receive assistance refunding his unutilized ticketsAt that time the agent refunded the customers tickets in full totaling $1,The time it takes the refund to post to the customer’s account depends on the time it takes the Mr [redacted] credit card company to process refunds.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

Complaint: [redacted] I am rejecting this response because:Orbitz called me precisely one time from a blocked number while I was in a meeting at work and left no way to respond. There's ample evidence in my Orbitz account and in the history of this reservation that:- I called five times from April 6 through the end of the month to modify the reservation as provided under Orbitz and [redacted] policies and - Orbitz confirmed the change with me each time and - Orbitz charged me the change fee each time and- Orbitz emailed me 24 hours later each time to say that [redacted] had cancelled the flights, while the real problem (which I determined by calling [redacted] on three occasions) was that Orbitz had failed to transfer the credit to [redacted] and [redacted] had cancelled my itinerary as a result. Orbitz has all the information it needs, and it has made almost no attempt to contact me, let alone to resolve this. Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: A better offer of compensation should be offered or let the dollar coupon be applicable to a car rental as well as a hotel Sincerely, [redacted]

Dear Mr***, The Revdex.com has advised us of a complaint that you have made regarding an issue you experienced, when attempting to book a ticketMy understanding is that on October 8th between 9-10pm central time, you attempted to book roundtrip tickets from DFW to CancunYou were booking [redacted] for the outbound flight and [redacted] for the return flightThe total quoted for both tickets was $You proceeded to the check out page, saw the [redacted] symbol and ***The page jumped back at that point, and you received an error message stating "your request could not be processed please try again later." You refreshed the page, but the prices had not changedYou checked your My Trips, but nothing was showingYou also checked email, but had not received anythingYou attempted to book again and received the same resultsAfter that, your finance checked her bank statement, since it was her card that was being used It reflected two charges for [redacted] Airlines for $Your finance contacted [redacted] , who stated that the reservation had come through half way [redacted] advised they were waiting for Orbitz to finish the reservationsYou then contacted Orbitz Customer service, when you spoke with the first representative, they advised you that they needed to transfer youAt that point you received a dial tone, and then immediately called backYou called back and were advised they need to transfer you againYou asked for the number of the department you were being transferred to, which they gave youWhen they transferred you, again you received a dial toneWhen you tried reaching the number, you realized it was disconnectedYou called back again, and this agent stated again you needed to be transferredThis time the transfer was successfulYou finally were able to speak with someone and explain the issueThe agent advised there was nothing they could do but wait the 3-days for the money to be returnedYou told the agent you wanted to speak with a supervisorThey said no, you asked again, and the agent said that the supervisor was just going to tell you the same thingYou asked again to be transferred and finally spoke with a supervisor after waiting for one hour and twenty minutesThe only solution they offered was to rebook with them directly and wait for a refund for the original attempted purchaseThis person did offer you a $voucherSince you did not have the extra fund available, you could not proceed to bookThe next day, your fiancé had a conference call between herself, Orbitz, and [redacted] [redacted] advised it was put through so many times that it generated fraud alert On behalf of Orbitz, I apologize for the inconvenience and the disappointing experienceAll fares are determined directly by the airlines and can be updated at any timeUnfortunately, fares are not guaranteed until they are ticketedOrbitz is not able to restore a fare once it is sold out or discontinued by the airlineAirfares and availability change throughout the day, based on demand for the flight and the airlines' right to change them at any timeOrbitz monitors these changes closely and makes every effort to keep our fare displays as current as possible Orbitz, as with any travel agency, is required to apply the fares and fare rules in effect at the exact moment of your bookingUnfortunately, fares can change very rapidly as the carriers continually adjust their flight loads, especially during peak travel times Mr***, please be advised that we appreciate you businessAs a gesture of goodwill, I have deposited $Orbucks into your Orbitz accountThese points will be valid for one year toward the purchase of hotel bookings on the siteThank you again for reaching out to us in this matterWe hope to have a future opportunity to serve your travel needs and restore your confidence in our products and services Sincerely, Steve Lennertz Orbitz Customer Relations