Orbitz

Dear Mr. ***The RevDex.com has shared your recent correspondence with the dissatisfaction during your stray at The Resort at Governor's Crossing. I appreciate this opportunity to respond to your concerns.At Orbitz, we offer a broad range of hotels and resorts... for all different customer types. Due to the large number of hotels offered on the Orbitz website, we are unable to visit each hotel. So, to help our customers make the best decision for their vacation, we now include customer feedback and ratings relating on their experience at hotel properties shown on our website. This information is included in the “Reviews from our users” section shown during the hotel selection process. This valuable information may be used in helping you to determine your choice of hotel. These ratings are unbiased and are in no way meant to indicate an endorsement by Orbitz or the hotel property.Please know that we have contacted the property on several occasions to request a refund, and our request was unfortunately denied. Also upon your request you requested the property to call you back, which you go on to say you have not received a follow-up call. We certainly regret your disappointment in our services, but we have made every effort to refund your stay; however, we are unable to grant your refund request for the nights that were utilized. As a travel agency, Orbitz needs to abide by the hotel’s policies, and we have been charged in full for your booking. Mr. [redacted] we certainly understand your concerns, as a gesture of our sincerity, Orbitz would like to offer you 100 loyalty points in your account. These are available for you to use immediately toward a prepaid qualifying hotel booking.Thank you for your feedback, and I hope that you do choose to place a review on your hotel experience. We appreciate your business, and we hope you will provide us with a future opportunity to fully restore your confidence in our products and services.Sincerely,Luisa [redacted] Orbitz Customer RelationsChicago, IL

Revdex.com Complaint Department – Orbitz Re: Orbitz Case #: S- [redacted] Dear RevDex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservationWe understand from Mr [redacted] complaint he is requesting a refund for a recent reservation due to the Best Price Guarantee policy and a voucherWe contacted Mr [redacted] to acknowledge receipt of the Revdex.com complaintOur records indicate on February 12, the customer booked a hotel reservation for a two night stay at the Kaanapali Beach Hotel checking in on March 6, and checking out on March 8, On February 29, 2016, we can confirm that per Revdex.com case number [redacted] the customer was told to call into customer service and provide S- [redacted] which instructed the agent to add $in Orbucks and refund $due to qualifying for a Best Price GuaranteeOur records reflect that the customer called customer service on March 17, and was not issued the $refund or the $in OrbucksAs of March 29, Orbitz has issued a refund of $and has added $in Orbucks to Mr [redacted] permanent accountThe time it takes the refund to post to the customer’s account depends on the time it takes the customer’s credit card company to process refundsWe also understand that the customer is requesting to redeem $voucher number [redacted] on itinerary [redacted] We were able to verify the coupon amount and have agree to credit the customer $towards itinerary [redacted] The time it takes the refund to post to the customer’s account depends on the time it takes the customer’s credit card company to process refundsIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] Tier Customer Service Tell us why here

The statements made by orbits in response to my complaint are absolutely falseIn addition to the fifth of April there were several other calls that were made of which I have all calls recordedI also have direct contact and recorded call with [redacted] Airlines in regards to how orbits could have helped the customer by allowing the first leg of the flight to be that of Charlotte Complaint: [redacted] I am rejecting this response because: It is it is absolutely in regards to the statements being made of assistance at any point in time in particular in regards to the escalation department on the 5th of AprilAs I have stated I have every call that has been made and received with Orbitz including the call from this escalation Department of whom never stated anything of the sortI also have recorded calls with the airline of whom stated they would be happy to allow the first leg of the flight be the Charlotte flight if orbits would update on their endAgain I have all calls recorded including those not mentioned by OrbitzThe representative that I even spoke to stated that she had spoke with Delta Airlines despite the fact that I am flying [redacted] AirlinesAt this point my wife and I are being forced to drive to North Carolinaon the 5th of May as my family is located outside of CharlotteWe then we'll be having to rent a car to drive back to Richmond to the airport only to fly back down to Charlotte for my parents to pick us up at the airport for our o'clock flight to JamaicaIn regards to the return flight the [redacted] Airlines representative while doing all he could to help informed us that as we have to go through customs in Charlotte we will be able to take our bags and not have to board the connecting flight from Charlotte to Virginia as my vehicle will already be in Charlotte at my parents from having to drive from Richmond to their home on the 5th of May as previously statedAmongst other matters I do not understand why a company would offer insurance or protection plan for a flight and hotel package that are non-refundableIt is absolutely absurdPeople work very hard for vacations and this is the worst experience I have ever had in regards to any matterIf orbits was so cognitive as to the matters I do not understand why I am not even being addressed as Doctor but rather MisterThat is just a moot pointMy wife and I will enjoy this trip but I will ensure that all calls will be posted in reviews on every possible review site and social media to ensure they do not have the same nightmare of an experience that I have had Sincerely, [redacted] M [redacted] , PhD [redacted]

Dear Ms [redacted] ,The Revdex.com has shared your recent correspondence pertaining to a refund request in the amount of $for incidentals I appreciate the opportunity to review your account and respond to your concerns.I found that tickets were booked on November 9, on Orbitz’s websiteOn January 11, Orbitz Customer Service was contacted, and changes were made to the booking, and new tickets were issuedOn March 30, when you checked in for your flight, you were advised that your return flight was canceledFurthermore, you pur***d new tickets for your return flight on [redacted] Airline, because your original flight was sold outI apologize for any inconvenience this may have causedUpon further review, we found that your return flight was canceled in errorAt this time, we are unsure how this unfortunate situation occurredWe acknowledge that we canceled your return flight in error, and we sincerely apologize for not meeting the high standards we have set.Ms [redacted] , we refunded the new tickets that were pur***d with [redacted] Airlines, in the amount of $ Furthermore, you were issued a voucher in the amount of $that was surrendered on May 12, per your request However, this is all the compensation which we will offerWe appreciate your business, and we hope to have an opportunity to serve you in the future.Sincerely, [redacted] Orbitz Customer RelationsChicago, IL

January 16, Revdex.com Complaint Department – Orbitz Re: Orbitz Case # [redacted] Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] regarding a refund for a non-refundable hotel bookingWe understand from Mr [redacted] complaint that he is requesting to cancel his hotel reservation and receive a refund due to the Malaria Virus is prominent in the hotels location and Mr [redacted] is allergic to the required medication Our records reflect that on December 28, 2017, Mr [redacted] self-booked a night hotel stay for one guest, at the Hotel Costa Linda, checking in on January 23, and checking out on February 15, The hotel cancellations and change policy was advised while booking online: We understand that sometimes plans fall throughWe do not charge a cancel or change feeWhen the property charges such fees in accordance with its own policies, the cost will be passed on to youHotel Costa Linda charges the following cancellation and change fees The room/unit type and rate selected are non-refundableShould you change or cancel this reservation for any reason, your payment will not be refundedNo refunds will be issued for late cheor early check-out On December 28, 2017, Mr [redacted] contacted Orbitz to request to change the check in date from January 23, to January 24, Our representative advised that we will need to receive an authorization from the Hotel Costa Linda to have the fees waivedWe received a response from the hotel manager on December 30, 2017, and was advised that the hotel is unable to waive the fees per their policy We communicated the hotel’s response to Mr [redacted] via email and he replied requesting to cancel the entire reservation and receive a refundOur representatives made several attempts to advocate on Mr [redacted] behalf and on January 4, 2018, the hotel manager agreed to waive the penalty fees if the customer agrees to change the dates of his hotel stayThe hotel will not waive the penalty fees if Mr [redacted] decides to canceled his hotel reservation Please be advised, the carriers, hotels and other suppliers providing travel or other services on this website are independent contractors and not agents or employees of OrbitzOrbitz is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there fromOrbitz has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority Based on the foregoing reasons, we cannot issue a refund for the cancelled returned flightsAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] Tier Customer Service

November 8, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] regarding a hotel reservationWe understand from the customers complaint they are unhappy about a submitted best price guarantee claim.Our records indicate on October 29, the customer self-booked a hotel reservation for two travelers using Orbitz.comThe customer purchased a one night hotel reservation at [redacted] Express Inn - [redacted] checking in on November 24, and checking out on November 25, 2016.After further review of the customer complaint we are able to verify that this was resolved via Revdex.com complaint ID [redacted] As of November 4, Orbitz has submitted a refund of $Orbucks was also added to the customer’s account.If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

Complaint: [redacted] I am rejecting this response because:I booked a Deluxe Suite on OrbitzThe hotel in question is claiming the room I stayed in was a Deluxe Suite, but it was notOrbitz should not rely on the hotel management's claimI have pictures to prove that the room was not a Deluxe SuiteOrbitz could compare my pictures to the pictures on the hotel's own website and the description in words on Orbitz's websiteTo resolve my complaint, Orbitz offered me a rebate in the form of a credit to be applied after a future pre-paid booking is made, but the process they described to fulfill this requires too many stepsTo put this issue behind me, I would accept the amount offered by Orbitz, but instead applied as a credit back to my credit card for the already-completed hotel stay that caused this complaintThis would be the right course of action, since my complaint is about the already-completed hotel staySincerely, Mukund [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/15) */ Dear Ms[redacted] The Revdex.com has shared your recent correspondence pertaining to the penalty fees associated with utilizing your canceled United Airlines ticket under Orbitz locator PBORBXXXXXXXXXXI appreciate the opportunity to review your account and respond to your concerns At Orbitz, we understand the importance of notifying our customers of all of our supplier's rules and restrictionsAirline fare rules are given and must be agreed to in order to confirm your booking, and if the reservation is canceled Ms[redacted] please understand that as a travel agency, Orbitz does not hold the funds for the tickets reserved, and we are required to follow all airline rules and restrictionsAs the $penalty is an airline fee, Orbitz is not authorized to waive those feesThis fee is a standard charge with United Airlines when any changes are made to a nonrefundable ticket, no matter if the ticket is reserved via United Airlines directly or via a travel agency Ms[redacted] we are happy to waive the $Orbitz fee to process your exchange, but we are required to charge the $airline imposed change fee and any difference in fareI wish that my response could be more favorable Sincerely, [redacted] Orbitz Customer Relations Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) When agreeing on postpoing the trip (not canceling) and hoping for the ability to use the money later, I didn't see any message saying that I will lose almost ALL of the money for the tripThere might have been a message somewhere that there would be a fee appliedHowever, it's the travel agency's responsibility to let people know WHAT they will lose and HOW MUCH those fees will beIf the travel agency claims that a person will have a CREDIT for a year which he/she can use, that means that that person should be able to use the money within that yearAlso, I made changes in the tickets within 2-business days, without canceling at the very last momentPlease, handle this situation correctlyPeople don't want to hear about disappointment in services Final Business Response / [redacted] (4000, 9, 2015/07/18) */ Dear Ms[redacted] Thank you for your follresponse, and I appreciate the opportunity to address your continued concerns At Orbitz, we understand the importance of displaying all airline rules and restrictions to our customers prior to reserving a reservation or cancelingThe booking in question was canceled via our online service, and the full airline rules and restrictions are displayed and must be agreed to prior to cancelingIf a customer does not want to process the cancellation, they do have the option to retain the booking as confirmed Ms[redacted] as a travel agency, Orbitz is not authorized to waive the airline imposed change feesThese are the same rules, whether your ticket is reserved with an agency or with the airline directlyI wish that I could offer you a more favorable response, but we are unable to waive the airline penalty fees Sincerely, [redacted] Orbitz Customer Relations

July 12, 2016Revdex.comComplaint Department – Orbitz Re: Orbitz Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationWe understand from the customers complaint she is requesting a refund of one of her tickets.Our records indicate on June 14, the customer self-booked a round trip flight for one travelersThe flight reservation was operated by [redacted] Airlines, with flights departing on June 30, from Miami, FL to Istanbul on July 10, We are able to confirm that due to a site error the customers reservation was booked twiceOur records reflect multiple calls made by the customer to refund one of the reservations due to the errorAs an effort to advocate on Ms [redacted] behalf we contacted [redacted] Airlines and spoke to an agent who advised us that the ticket associated with itinerary [redacted] was fully refundedThe time it takes the refund to post to the customer’s account depends on the time it takes the airlines and the customer’s credit card company to process refunds.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] This is the same response from the first time and it is unsatisfactory! I am aware of the policy and I could have copied and paste it myself on hereWhat is upsetting me even more is that you have yet to address the poor customer service and lack of knowledge of a service in which you offerThe fact that is a 3rd party service is of no care to me for the customer should not be the one to have to deal with the issue, that would be between the company and insurance companyYes, I am seeking a full refund because I DO NOT wish to book a flight with your company again! The insurance company is clear of their responsibility on the return portion of the policyPer my contract, it clearly states that Orbitz will absorb the $change fee, so why not just absorb your fee and issue me the refund of my ticketThis is becoming ridiculous! I don’t need any apologies for the lack of competence that you and your people have displayed on this matter, I just want the company to take their lost that they have to take anyway per the policy and give me my refund so I can go about my business and never have to deal with Orbitz again!

Complaint: [redacted] I am rejecting this response because I was told over the phone by different Orbitz representatives, a manager and a supervisor, that the advertised price online was not available anymore, however it was still advertised online later that day, and the next day as well They would not honor their advertised price Sincerely, [redacted]

Dear Mr [redacted] , The Revdex.com has shared with us your recent correspondence regarding your experience with OrbitzIt is my understanding you are attempting to make a change to your flight; however, you were unaware that if you made a change the fare code on the new ticket had to be higherI appreciate the opportunity to review your account and respond to your concerns On behalf of Orbitz, I would like to apologize for any frustration this has caused you Please know I have contacted [redacted] and they have advised that if you make a change to the reservation it can be in a lower fare classFor example, you can change the business class to economy; however, if the new ticket is less you would not receive a refund of the residual amount and you would still be responsible for the $***line change fee, plus the $Orbitz fee Mr [redacted] , for security purposes if you are to make a change to the reservation you must contact our Customer Service Department at 1- [redacted] for assistance We appreciate your business and hope you will continue to use Orbitz in the future for your travel needs Sincerely, [redacted] Orbitz Customer Relations Chicago, IL

January 06, Revdex.com Orbitz – Alaska, Oregon & Western Washington Complaint Department Re: Orbitz Case # [redacted] Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com complaint [redacted] regarding a refund request for a flight reservationOur records show on April 08, 2016, Ms [redacted] self-booked an Orbitz.com airline reservation via booking number [redacted] , with a trip start date of January 14th, We understand from Ms [redacted] complaint, she was advised a refund would be completed in the amount of $due to the insurance component she added to the packageMs [redacted] is requesting a refund of $and a second amount of $for the difference between the new and old ticketOn December 22nd, Orbitz processed a refund of $207.25USDThis has been documented on the customer’s Orbitz accountOrbitz is unable to provide a refund of the difference in fare for $69.30USD as the price is provided to us directly by the airline and Orbitz does not keep the amount charged for the difference in fareThe full amount paid for the difference in fare is provided to the airlineAs a courtesy, Orbitz has provided a $future travel coupon for Ms***The coupon is available for use under her Orbitz account which is linked with the emailOrbitz’s goal is to provide an exceptional customer experienceWe do regret any inconvenience Ms [redacted] has encountered in resolving this matterAs a refund has been given to and the issue has been resolved to Mr [redacted] desired outcome, Orbitz considers this matter closedWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

Complaint: [redacted] I am rejecting this response because: the tickets may have been issued again at 11:40pm on the 21st, but the were for travel dates on 5-22-2016, taking one full travel day off our tripAnd making both of us lose over in PTO expenses aloneThe airline refused to compensate for the lost paid time off and for lost accommodation costs due to their error Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 6, 2014/08/07) */ Dear Mr[redacted] The Revdex.com has shared your recent correspondence pertaining to the ticket exchange process along with general customer serviceI appreciate the opportunity to review your account and respond to your concerns From your complaint, you booked tickets on March 18, for travel on July 2, After the booking was made, you needed to change the return flight, for personal reasonsUpon contacting customer service, believing this to be a seamless process, the matter became worseThe result was numerous charges on your credit card, and a canceled flight due to the error on the representative who processed the refundYou are asking Orbitz to compensate due to the errors along with the lack of knowledge regarding this type of changeFurthermore; your perception of Orbitz has become discontented due to the service you have received Mr[redacted] I do understand your concern in this matter, as airlines continue to add various charges in order to maintain costs; travel can be a hectic experience, and Orbitz does try to meet the expectations of our customers with terms and conditions associated with ticket bookings along with knowledgeable and comprehensible staff According to my research, the representative initially gave the correct quote; the original ticket was $1092.10, and the new fare was $1642.90, which resulted in a $differenceThe airline imposed exchange fee was $The total amount to change each ticket was $for a total of $ The actual exchange was not entered correctly; the airline quoted the fare in Canadian dollars; however, the exchange was for a fare which originated in the United Kingdom, which uses Pound Sterling as a currencyWhen the amount was calculated and converted, this was converted from Canadian to United States dollars, not Pound SterlingThis is the reason for the airline denying the new ticket as the fare was not priced correctly, and I will admit that we were in error Mr[redacted] our procedure was not followed, with no fault of yours, and your actions were justifiably correctOur aim is to meet or exceed customer expectations, and I regret that in this case, we fell short of our goal I have forwarded your complaint to the training department for coaching and trainingOur Director will address this issue with the agent to ensure better service in the future Feedback such as yours is critical to the operational side of our business On your behalf, I have contacted the airline, Air Transat, to verify the status of the tickets; you have exchanged the tickets directly with the airline, paying the appropriate fees and fare The pending charges from the exchange attempt with Orbitz should have been removed by the bank, as no actual charges we made on July 24, In taking all things into consideration; you have been offered a $voucher on July 28, as a gesture of good will; however, I do understand your pointThe amount is little in comparison to the extent of the exchange error Due to the error, Orbitz would like to offer you a $future travel voucher on your next Orbitz.com bookingOur voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needs When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at [email protected] reference case number [redacted] and my e-mail offering the $future travel voucher in your requestOrbitz will then issue a credit to the card used for the new bookingThis offer is valid for one year from the date of this e-mail, August 7, The initial voucher is good until July 28, and this voucher is valid until August 7, If you chose to utilize the voucher, being apprehensive about speaking to customer service, you may forward the email back to me for the credit Please treat the vouchers as cash; you may use the amounts at different times or all at once; if you desire to use the combined voucher amount, please contact me directly, as the contact center will only use one voucher at a time as per their policy Therefore; the total amount of compensation is $ We take our customers' comments very seriously, and I thank you for your honest feedbackOrbitz does appreciate this feedback, which allows us to assist the needs of our customers Mr[redacted] thank you for bringing this to our attentionWe appreciate your business, and we hope you will provide us with a future opportunity to restore your confidence in our products and services Sincerely, [redacted] Orbitz Customer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you to the Revdex.com for interveningI do not believe Orbitz would have resolved the matter without my complaint to the Revdex.com Sincerely, [redacted] ***

Dear Mr***, The Revdex.com has shared with us your recent correspondence regarding your experience with OrbitzIt is my understanding you state when you contacted our customer service team regarding the credit from your canceled flight you were advised the reservation had been refunded; however, you have since learned the reservation was not refunded and you do have a credit but you have already booked a new reservationYou are requesting the credit be applied to the new reservation you bookedI appreciate the opportunity to review your account and respond to youOn behalf of Orbitz, I would like to apologize for any frustration this has caused you At Orbitz, we do understand the importance of our agents accurately and efficiently handling our customer’s requestsPlease know that I have reviewed the call on March 12, to verify that our agent properly addressed your concernsWhen you were first connected with the agent they asked for the Orbitz record locator you were calling about and you provided the locator [redacted] , which was the United Airlines reservation that was canceled and refunded due to a schedule change, and not [redacted] , which was the [redacted] Airlines ticket that was canceled for a future use creditTherefore, all the information provided to you was for [redacted] , as this is the reservation you advised you were calling about During the call the agent advised you that the reservation had been canceled and a refund provided back in August 2015; however, you stated you had received an email regarding this reservation that instead of a refund you had a credit to use towards a future bookingOur agent then contacted United Airlines to confirm whether you had received a refund or if you had a credit; however, as the airline representative was unable to see the reservation they advised for us to call their Customer Care Department during their regular business hours which were Monday through Friday from 8am to 4pm CSTThe agent relayed that information to you and stated she would escalate this and someone would call you back by Tuesday, March 15, You then advised that you were going to book a new reservation and they would have to credit you back and our agent advised that was not guaranteed Mr***, while we apologize for your disappointing experience, we do not show this was an Orbitz error as the information provided to you was for the Orbitz record locator you stated you were inquiring aboutYou do have a credit from the canceled trip with Orbitz record locator [redacted] ; however, we are unable to apply it to the new reservation you purchased with itinerary number [redacted] as it cannot be applied towards a new reservation made on the Orbitz siteOnly an Orbitz agent can rebook using a credit from a canceled tripThe credit is valid until August 10, to be used towards a future [redacted] Airlines flightEach passenger has until that date to rebook and start travel using the creditUpon rebooking you will be responsible for a $ [redacted] Airlines reissue fee per person, a $Orbitz fee per person, plus any difference in airfare per personPlease contact our Customer Service Department when you are ready to rebook We wish our response could be more favorableWe appreciate your business and hope you will ***nue to use Orbitz in the future for your travel needs Sincerely, [redacted] Orbitz Customer Relations Chicago, IL

Complaint: [redacted] I am rejecting this response because: This is the same run around I was given multiple times when I called into orbitz before filing this complaint, unbelievable! It's like these guys are reading from the same bad scriptI have already talked to both their customer service line and the customer service line for their so called travel insurance with no resolution This response from Orbitz is the same answer they give me over the phone when I call inIf I accepted your “resolution” I would have to pay the $fee and then the difference between ticket prices which I have been repeatedly quoted as being around $when the original ticket only cost $569.15! This also seems like some elaborate scam by this company because they quote you around $as the difference in ticket price but if I was to just discard this ticket and purchase a new one on their site the price is around $As I said in my original complaint if this is the kind of service I can expect from this company not only will I never do business with them again I plan to make it a point to tell everyone I know not to do business with themI also plan to post this review on yelp and everywhere else I can think of so that other customers are not ripped off by this companyPlease do the right thing orbitz and issue me a refund and I will happily purchase a new ticket from you at current market price Sincerely, [redacted]

Dear Mr [redacted] The Revdex.com has shared your recent correspondence pertaining to your hotel overcharges at [redacted] Resort Montego Bay I have reviewed your reservation history to better understand the nature of your concerns You had a reservation at the [redacted] Resort Montego Bay that you were charged for an additional charge of $upon check-out Nevertheless, I see that there is a resolution to your overcharge On August 18, 2016, Orbitz Customer Relations contacted the property The property agreed to refund your account on file in the amount of $ Furthermore, due to your inconvenience Orbitz placed loyalty points into your account Mr [redacted] thank you for bringing this matter to our attention We value your business, and hope you will provide us with a future opportunity to restore your confidence in our products and services Sincerely, [redacted] Orbitz Customer Relations Chicago, IL

Dear Mr***, 11pt;"> The Revdex.com has shared your recent correspondence pertaining to your search for a hotel reservation via ***, and the rates no longer being available.&n**p; On behalf of Orbitz, I apologize for the disappointment this has caused, and appreciate the opportunity to review your account and respond to your concerns At Orbitz, we make every effort to ensure that all rates are updated as quickly as possibleAs this issue was continually occurring via [redacted] directly, this is not necessary a problem generated by Orbitz.&n**p; This is an issue that would need to be reviewed by [redacted] directly.&n**p; Please know that our most up to date rates are available via our we**ite directly Mr***, we certainly apologize for any confusion that rates being displayed via [redacted] has caused.&n**p; We do appreciate your business, and hope that we have a future opportunity to serve you.&n**p; Sincerely, [redacted] Orbitz Customer Relations Tell us why here