Orbitz

Dear Mr***, The Revdex.com has shared with us your recent correspondence regarding your experience with OrbitzIt is my understanding you state when you contacted our customer service team regarding the credit from your canceled flight you were advised the reservation had been refunded; however, you have since learned the reservation was not refunded and you do have a credit but you have already booked a new reservationYou are requesting the credit be applied to the new reservation you bookedI appreciate the opportunity to review your account and respond to youOn behalf of Orbitz, I would like to apologize for any frustration this has caused you At Orbitz, we do understand the importance of our agents accurately and efficiently handling our customer’s requestsPlease know that I have reviewed the call on March 12, to verify that our agent properly addressed your concernsWhen you were first connected with the agent they asked for the Orbitz record locator you were calling about and you provided the locator [redacted] , which was the United Airlines reservation that was canceled and refunded due to a schedule change, and not [redacted] , which was the [redacted] Airlines ticket that was canceled for a future use creditTherefore, all the information provided to you was for [redacted] , as this is the reservation you advised you were calling about During the call the agent advised you that the reservation had been canceled and a refund provided back in August 2015; however, you stated you had received an email regarding this reservation that instead of a refund you had a credit to use towards a future bookingOur agent then contacted United Airlines to confirm whether you had received a refund or if you had a credit; however, as the airline representative was unable to see the reservation they advised for us to call their Customer Care Department during their regular business hours which were Monday through Friday from 8am to 4pm CSTThe agent relayed that information to you and stated she would escalate this and someone would call you back by Tuesday, March 15, You then advised that you were going to book a new reservation and they would have to credit you back and our agent advised that was not guaranteed Mr***, while we apologize for your disappointing experience, we do not show this was an Orbitz error as the information provided to you was for the Orbitz record locator you stated you were inquiring aboutYou do have a credit from the canceled trip with Orbitz record locator [redacted] ; however, we are unable to apply it to the new reservation you purchased with itinerary number [redacted] as it cannot be applied towards a new reservation made on the Orbitz siteOnly an Orbitz agent can rebook using a credit from a canceled tripThe credit is valid until August 10, to be used towards a future [redacted] Airlines flightEach passenger has until that date to rebook and start travel using the creditUpon rebooking you will be responsible for a $ [redacted] Airlines reissue fee per person, a $Orbitz fee per person, plus any difference in airfare per personPlease contact our Customer Service Department when you are ready to rebook We wish our response could be more favorableWe appreciate your business and hope you will ***nue to use Orbitz in the future for your travel needs Sincerely, [redacted] Orbitz Customer Relations Chicago, IL

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you to the Revdex.com for interveningI do not believe Orbitz would have resolved the matter without my complaint to the Revdex.com Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: On July 6th when using the credit to book a new flight, I was told by Orbitz customer service rep that the rebooking fee was WAIVED and I ONLY needed to pay $to use the creditI should not have to loose so much money due to incompetence on their reps On July 20th I was asked if I wanted to cancel my flight and my response was "no" because I now have a wedding booked and it is too late to purchase new tickets anywayAT NO TIME WAS I OFFERED A REFUNDWHO SAYS NO THANK YOU, DO NOT GIVE ME MY MONEY BACK?????? I do not want a $voucher as I will never use Orbitz againI only want my case documented correctly at this point [redacted] ***

Complaint: [redacted] I am rejecting this response because: First, when I talked with the representative on september 5th I had to other choice to accept the flightI was abroad on a island with limited connection, making an international call more than hours, explaining my problem to at least different peopleThe business can see the details of the call, I was connected to wrong person at least times( I think that might be intentional)During this time, my sister who was the passenger was on her way to airport for a flight that she was not gonna be allowed ( of course no other place to stay etc) I already told the representative that I will take this to court, them selling a ticket they are not allowed to buy is a big dealI did not accept their apology, told them already that the trouble they caused is way bigger than what they offer which was 100$Even for that they are lyingJust from curiosity I attempted to use the 100$ coupon for a hotel, but after attempts I was not successful using itThey probably offered something invalidIf they dont reimburse the flight and pay the international call fee, I will take this to small count claimsI am still not asking for the cruise that I missed while I was dealing with their mistake Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:This was completely an UNFORCED ERROR on the part of Orbitz I should have been issued a new flight from Newark at around 12:pm, same as before, with only one connecting flight Orbitz did not provide an acceptable solution to their own UNFORCED ERROR I will continue seeking action until I am fully reimbursed My next step will be a lawsuit for not only airfare, but lost revenue Sincerely, [redacted]

January 29, 2018 RevDex.com Chicago and Norther Illinois Complaint DepartmentRE: Orbitz Case [redacted] Dear RevDex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the BBB allowing us to address... the comments and concerns, which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (BBB case number [redacted] regarding flights. We understand [redacted] is asking for alternate flights and upgrades.Our records show [redacted] is or an authorized user of her account purchased roundtrip flights for four passengers with [redacted] Airlines for travel from Beijing to Denpasar February 11, 2018, and returning February 21, 2018, and Travel Protection Total Protection Plan with [redacted] , through the Orbitz.com website on November 23, 2017 for $3860.54.The fare rules for the flights selected and purchased state that the flights may be canceled and refunded less a fee of CNY 650 per ticket prior to the scheduled departure time. The terms and conditions of the insurance allowed for refund until December 8, 2017, after which it is nonrefundable.There was a schedule change on the outbound flight. We contacted the airline to see what options we may provide and were advised we might provide alternate flights, which were available on the same date of travel with an extended connection time from 45 minutes to 11 hours and 25 minutes. The option to refund was not made available. Orbitz.com is a third party booking site that provides flights for sale from our vendor airlines, among other travel products. The policies followed for airlines schedule changes are that of the airlines, and Orbitz.com is unable to alter their policies.As a gesture of goodwill, we provided our customer a refund for $100.00 on January 22, 2018, and a coupon worth up to $50.00 off a hotel or hotel package booked in the Orbitz.com account by February 28, 2019. The time needed to see the refund completed to the form of payment varies based on the processing time of the credit card company.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, [redacted] Corporate Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Hello, I am sorry about not replying to message on Revdex.com siteI did not get any emails until this one, so I assumed the complaint was still being processedI would just like to let you know that Orbitz refunded me the full amount, so I would like to thank you for helping me resolve this issueI am pretty sure without your help I would not have been able to get my money backSo the ticket should be closed as "customer is happy with solution":) Thank you very much again...and sorry for adding unnecessary work by writing this email, but I wanted to thank you, and inform you that the solution was to my likingHave a nice weekend! [redacted] Sincerely, [redacted]

Dear Mr [redacted] , "Times New Roman",serif;">The Revdex.com has shared your recent correspondence pertaining to the refund of your ***line ticket I appreciate the opportunity to review your account and respond to your concerns I have reviewed your reservation history to better understand the nature of your concerns You had an ***line booking on [redacted] to travel on December 17, On December 11, you contacted Orbitz Customer Service to cancel your booking On November 5, 2015, you contacted Orbitz Customer Service to request a refund Orbitz Customer Service sent a request for your refund on numerous times; however, [redacted] did not respond to our requests to refund your ticket Please understand that Orbitz does not hold the funds for the ticket reserved I apologize for any inconvenience this may have caused Please know that today I contacted [redacted] on your behalf, regarding your refund for Orbitz confirmation number – [redacted] [redacted] has authorized your refund request [redacted] has processed the refund for your ticket The ticket was refunded in the amount of $ Please allow to business days for the refund to process We acknowledge that there was a delay in the refund, and I sincerely apologize for not meeting the high standards we have setWe value our customers and for that reason, as a gesture of our sincerity, Orbitz would like to offer you a $50USD future travel voucher on your next prepaid Orbitz.com ***line, hotel or vacation package bookingOur voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needsHere are the instructions for the future travel voucher: When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at [email protected] Please reference case number [redacted] and my letter offering the $future travel voucher in your requestOrbitz will then issue a credit to the card used for the new bookingThis offer is valid for one year from the date of this letter, until March 16, Mr [redacted] , we appreciate your business, and we hope you will provide us with a future opportunity to serve your with your travel planning needs Sincerely, [redacted] Orbitz Customer Relations Chicago, IL

Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ Ms[redacted] The Revdex.com has shared your recent correspondence pertaining to the holds placed on your card by the hotel and car company, and you were disappointed in the service received by the Dollar agentOn behalf of Orbitz, I apologize for your disappointing experience, and appreciate the opportunity to review your account and respond to your concerns Many car rental companies do require that a hold be place on the card used upon your arrivalIf this is required, it will be advised in the car rental rules and regulationsUpon reviewing the rules associated with your booking, I do show that this information was advisedI have added the information before for your review A MAJOR CREDIT/DEBIT CARD IN THE RENTERS OWN NAME MUST BE PRESENTED AT THE TIME OF PICK-UPAT THE TIME OF RENTAL, AN AUTHORIZATION HOLD WILL BE SECURED ON THE CREDIT/DEBIT CARD PROVIDED TO COVER THE ESTIMATED RENTAL CHARGES AND ANY ADDIITONAL CHARGES THAT MAY BE INCURREDTHESE FUNDS WILL NOT BE AVAILABLE FOR YOUR USEIF AUTHORIZATION FOR THE ESTIMATED AMOUNT CANNOT BE OBTAINED, THE RENTAL WILL BE DENIED Nevertheless, this does not excuse the customer service issues you encountered with DollarRegarding the hold placed by the property, some hotels do require this hold for incidentals, especially is a Debit Card is usedThis is not something that properties generally place in their overview, whether your booking is reserved via a travel agency or the property directlyIt does often depend on the form of payment being used Ms[redacted] we are unable to grant your refund request; however, as a gesture of our sincerity, Orbitz would like to offer you a $USD future travel voucher on your next prepaid Orbitz.com airline, hotel or vacation package bookingOur voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needs Here are the instructions for the future travel voucher: When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at [email protected] reference case number [redacted] and my letter offering the $voucher in your requestOrbitz will then issue a credit to the card used for the new bookingThis offer is valid until August 11, Ms[redacted] we appreciate your business, and we hope you will provide us with a future opportunity to serve your with your travel planning needs Sincerely, [redacted] Orbitz Customer Relations Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am not fully satisfied but this will do

November 30, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted] Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] We regret to hear Mr [redacted] did not accept our response and/or resolution offeredOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] regarding a flight reservationWe understand from Mr [redacted] ’s complaint he is requesting a refund of the change fee for his canceled flightsAs previously advised, Mr [redacted] was aware of the hour free cancelation period for his reservationWe apologize that Mr [redacted] had poor connection resulting in being unable to cancel his reservation however we are unable to validate any calls that were made into our customer service within hours of his reservationAs no cancelations happened within hours of booking we are unable to refund the customer [redacted] Airlines cancelation fees.Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersBased on the tickets fare rules the customer agreed to at the time of booking, the tickets were refundable with a cancelation fee of ZAR and changeable with a change penalty fee of ZAR per passenger that would be chargedTo change the reservation the customer would be responsible for any difference in fareWe utilize a live inventory system for our flight reservationsThe inventory is updated regularly as purchases are made and prices changeThese updates are directly linked to the vendors availabilityWe regret if the customer felt the prices were not competitive.We thank you for allowing us to address this matter furtherIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

Dear Mr [redacted] , The Revdex.com has shared your recent correspondence pertaining to your request to redeem your future travel voucher towards a new attraction and services reserved, but your request was declined On behalf of Orbitz, I apologize for this disappointing experience, and appreciate the opportunity to review your account and respond to your concernsPlease know that I have reviewed your voucher under case number [redacted] , and we do show that this voucher has already been redeemed and paid We apologize again for any confusion We do appreciate your business, and hope that we have a future opportunity to serve youSincerely, [redacted] Orbitz Customer Relations Tell us why here

November 19, Revdex.com Otbitz.com - [redacted] Complaint Department Re: [redacted] Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact [redacted] , Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention [redacted] , Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you [redacted] , Incis responding to the consumer complaint from Miss [redacted] (Revdex.com case number [redacted] ) regarding a flight exchange issue Our records reflect on September 20, the customer accessed Orbitz.com and self-booked two Orbitz one way fares for two passengers; for herself and passenger [redacted] , departing on December 8, aboard [redacted] Airlines from Orlando, FL to New York, NY The return one way flight, with [redacted] as the validating carrier is departs from New York, NY to Orlando, FL Miss [redacted] contacted Orbitiz on November 9, requesting to proves a complete name change, on Mr [redacted] ticket adding [redacted] She notes that she spoke to [redacted] Airlines who advised Orbitz could make this change for her When booking the flights the customer chose to purchase two Orbitz one-way flights This flight type contains the following information in the booking path, before completing the itinerary, for the customer’s information on how these flights are handled by the airlines: ! Important Flight Information Your flight is a combination of two one-way fares, each subject to its own rules and restrictions If one of your flights is changed or cancelled, it will not automatically alter the other flightChanges to the other flight may incur a charge While [redacted] ***’s fare rules, for this ticket, do allow a full name change, [redacted] Airlines terms do not [redacted] would require the customer to cancel the ticket and rebook with the correct names on the itinerary and pay the cancellation penalty The efforts to make the changes Miss [redacted] requested show our agent made the change to the [redacted] tickets, but this caused her [redacted] flights to be cancelled with a penalty in an attempt to make both ticketed passengers match The customer was upset with the cancel and re-book fees required by *** The case was escalated to our corporate team, who were able to restore her tickets to the original purchased state for herself and Mr [redacted] Orbitz serves only as a third party booking intermediary for travel related companies and as such are bound by the terms and conditions, and in the case of airlines, the ticket fare rules the customer agreed to at the time of purchase At this time, if she would still like to remove Mr [redacted] and add Ms [redacted] , she will need to contact our customer service department for assistance and they will only be able to do so according to the fare rules of each one way fare The [redacted] terms will control the outbound flights, and they will require that she pay the cancel/change fees for the flights She will need to determine if this is something she is would like to do or look at other options We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] Corporate Customer Service

June 22, 2017Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted] Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] We regret to hear Ms [redacted] did not accept our response and/or resolution offered.Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservationWe understand from Ms [redacted] complaint she is requesting a refund of a recent hotel reservation.As previously advised, based on the cancellation and change policy agreed upon by Ms [redacted] at the time of purchase, “The room type and rate selected are non-refundableShould you change or cancel this reservation for any reason, your payment will not be refunded.” Due to this, the assisting agent was required to call the hotel and receive authorization to change the reservationOn June 12, the hotel supervisor advised the agent that the room that the customers reserved was not available for the times that she wanted to change the reservation to therefore she would need to pay to upgrade the reservationWe understand the Ms [redacted] claims that the rooms were available online, at this time we are unable to verify that information.Our website is an input based systemWe allow customers to book reservations for the day of as we are unaware of the customers’ needs for the reservationAs this was not an Orbitz booking error we are unable to offer any compensation for this reservation.We thank you for allowing us to address this matter furtherIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

Dear Mr [redacted] , The Revdex.com has shared with us your correspondence regarding your experience with OrbitzIt is my understanding there was an issue with booking a flight reservation on the Orbitz website and you had to call Orbitz to book the reservationYou are requesting a refund for the $booking fee charged to make the reservation with the agentI appreciate the opportunity to review your account and respond to your concernsOn behalf of Orbitz, I would like to apologize for your disappointing experiencePlease know as onetime courtesy we have processed a refund for the $booking fee you were charged for your flight to Montreal The amount will reflect on your balance within to business daysMr [redacted] , if you have any further questions or concerns, please let me knowWe appreciate your business, and look forward to serving you in the future with your travel needsSincerely,Shalon ***Orbitz Customer RelationsChicago, IL

Complaint: [redacted] I am rejecting this response because:again the same answer is given repeadilyThe prices were continuously advertised for over an hour at more than half the cost so there was nothing live about itThis is not acceptable nor is how it has been handled I will not use your site anymore nor will anyone I knowI am very disappointed and I feel like I was lied to and the practices done by your company were dishonest and advertising Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I did contact the owner of the hotel immediately about the absence of the warm water in the whole hotel.He promised me every day that he was going to resolve the problem, but he did not resolve the problem till end of my stayI did contact Orbitz as soon as I couldOrbitz knew that hotel did not have warm water because other guest were writing that in their reviewsBut still, Orbitz continued to offer this hotel in orbitz's website without any indication that this hotel has issue with warm waterOrbitz needs to be responsible for the products they offer to people.I do insist on my compensation Have a blessed day, DrLesya [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/05/23) */ Dear [redacted] The Revdex.com has shared your recent correspondence with Orbitz so we may assist you furtherI understand you are upset with the service you received when you contacted our Customer Service Department to make a change to a reservation confirmed for your sonI appreciate the opportunity to review your account and respond to your concernsOn behalf of Orbitz, I sincerely apologize for the disappointing experience and the frustration this caused you Our aim is to meet or exceed customer expectations, and I regret that in this case, we fell short of our goal After reviewing your information, I was unable to find a reservation under the email address [redacted] In order to better assist you, please provide the Orbitz record locator and the email address on the accountOnce this information is received, I will gladly assist you furtherI look forward to hearing back from you Sincerely, [redacted] Orbitz Customer Relations Chicago, IL Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] Final Business Response / [redacted] (4000, 9, 2014/05/28) */ Dear [redacted] The Revdex.com has shared your recent correspondence with Orbitz, so we may assist you furtherThank you for your quick response Please know I have forwarded your letter to the Director of our Customer Service Center for reviewClearly, our representative should have handled your inquiry more appropriatelyOur Director will address this issue with the agent to ensure better service in the future Also as a gesture of our sincerity, Orbitz has issued you a $USD future travel voucher to use toward your next Orbitz.com flight, hotel or package bookingOur voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needsHere are the instructions for the future travel voucher: When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at [email protected] reference case number [redacted] and my letter offering the $future travel voucher in your requestOrbitz will then issue a credit to the card used for the new bookingThis offer is valid for one year from the date of this letter, until May 28, [redacted] , thank you for bringing this matter to our attentionWe appreciate your business, and we hope you will provide us with a future opportunity to fully restore your confidence in our products and services Sincerely, [redacted] Orbitz Customer Relations Chicago, IL

August 22, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case # [redacted] Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] We regret to hear Mr [redacted] did not accept our response and/or resolution offered.As previously advised, Orbitz utilizes a live inventory system for our hotel reservationsThe inventory is updated regularly as purchases are made and prices changeThese updates are directly linked to the vendors availabilityThough we attempt to update the our website as quick as possible there may be a price discrepancy between our mobile app and our website due to the purchases/cancelations that are associated with our vendorsWe regret if the customer felt the prices were not competitive.We would like to apologize for the inconvenience Mr [redacted] have experienced, and our regrets that we are unable to offer a more satisfactory solution to his problemIt is disheartening when our clients feel that we have not met the standards to which we hold our organization and employees, as we attempt to provide the most efficient, quality service availableWe are able to confirm that the customer was refunded for two of the five reservations due to the customers Best Price Guarantee claims being approved.After further review of the customers claims submitted we are able to verify that different screenshots were submitted for the itinerariesWe advise Mr [redacted] that when booking multiple itineraries and wanting all of their prices to be matched to submit a claim for each itineraryAt this time we are unable to offer further compensation to Mr [redacted] .If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

June 13, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] T [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationWe understand from Ms [redacted] complaint she is unhappy with the changes that were made to her flight reservation.Our records indicate that on March 6, the customer self-booked two one-way flight reservations using Orbitz.comThe departure flight reservation was operated by [redacted] Airlines, with flights from Richmond, VA to Fort Lauderdale, FL departing on July 9, The customers return flight was operated by [redacted] Airways, with flights from Fort Lauderdale, FL to Richmond, VA departing on July 16, 2016.From time to time and for a variety of reasons, airlines issue schedule changes We understand that these changes can be inconvenient, time consuming and not customer friendlyHowever, Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers [redacted] Airlines was the operating carrier and merchant of record for the customers departure flights (the entity that received the funds and the company that charged the credit card) on this itineraryOrbitz has no control over when, or how often, airline initiated schedule changes occurOrbitz cannot provide alternative flight options unless approved by the airline, and must adhere to the airline’s policies.Only the airline can make changes to customer’s flightsThese changes are not related to the type of ticket that you bought or the company that you bought fromAirlines rarely tell travel agencies why they make a changeSchedule changes are often due to routing adjustments, severe weather, or staffing or maintenance issues.On August 17, 2015, [redacted] Airlines notified Orbitz they had customers departure flight timesSubsequently, an email was made to made to Ms [redacted] advising that [redacted] Airlines made a significant change to the return flightAs the change was related to an airline schedule change, Orbitz is unable to honor the customer’s request for any further compensation.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

Complaint: [redacted] I am rejecting this response because:copied from my notes taken during my extensive time on the phone:06/18/[redacted] ? Unknown name [redacted] transferred to corporate deptafter almost hours on the phoneDisconnected! [redacted] Orbitz Service TeamTransfer to supervisor, [redacted] Calling concern department disconnected again!7:pm ***Transferring me to supervisor [redacted] escalated to corporate manager 8:pmHung up at 12:am on 06/19/(hours, minutes on phone)12:am (after trying [redacted] ***) [redacted] called back transferred to [redacted] min in, call disconnected.Called # againAfter holding for hours I was told that the dept I needed to speak with was closedScheduled callback for tomorrowhours total time on the phone06/19/Had to call them because no call back [redacted] (supervisor) transfer to [redacted] She said they would honor the $chargeDidnt agree to thatAsked her to confirm with ticketing that they would be able to fix before continuingGot a notice from [redacted] that [redacted] charged $353!!! Refunded that amount after I notified herOffered $credit for orbitz after I told her I would NEVER Ddo business with them Again and wanted a refund instead, she declinedShe said my flights were now correctJust to be sure, I Checked [redacted] app on Sunday night and realized my FLL flight is set for wrong date!!!Called [redacted] > *** [redacted] said he will call corporate manger and call me back (12:am - hour on phone this call before being told he will hang up and call back) [redacted] was the corporate manager he spoke with (1:am 6/20/2016)Finally Corrected flight (hours before scheduled to fly out!!!)A total of + hours on the phone! Demanded a call from the HEAD of the HIGHEST department in orbitz the following dayNever received a call backI want to be compensated for my time! hours+ total time of being lied to and placed on hold, disconnected, etcAn entire Saturday and most of Sunday (into the wee hours of the morning both times) spent away from my family, stressing out after being notified less than hours before I was scheduled to fly! Sincerely, [redacted]