Sign in

Oriental Trading

Sharing is caring! Have something to share about Oriental Trading? Use RevDex to write a review

Oriental Trading Reviews (64)

Placed and order (bandanas). Items taken off order price increased now not avail. Price gouging? Due to COVID19 recommendations
You need to monitor this companies practices. Placed an order for bandanas with this company *** on 4/3/2020. My order was confirmed and paid for, then the banana items were taken out of my oeprder and listed as unavailable. The prices subsequently increases, but as of today, none available. I don't thinks it's coincidence that all of this takes place right when the Federal Government recommended that masks be worn and made of cotton cloth like bandanas due to COVID 19.

Desired Outcome

Complete and deliver the order as confirmed originally

Oriental Trading Response • Apr 06, 2020

Contact Name and Title: Andrea ***, Cust Advoc
Contact Phone: ***
Contact Email: ***
Customer placed an order on 4/3 for 6 different products, 3 of which were bandanas. Unfortunately, one of the items ended up being out of stock by the time the order was being fulfilled in our warehouse. A notification of a Partial Order Out of Stock was emailed to the customer on 4/3. Customer called in stating he received a notification his items were out of stock and he wanted to cancel his order. The Customer Service agent stated there was one item on his order that was out of stock and offered an apology. The Customer Service agent asked the customer if he wanted to cancel the "whole order". Customer expressed concern about the items he had ordered now showing as "out of stock" on our website. Customer believed all of his items/bandanas were out of stock. The agent did confirm these items were now out of stock. At this point, there was a misunderstanding. While the items the customer had purchased were not out of stock, we were able to fill his order, with the exception of the one item. The products now showing out of stock were not available for any new orders going forward. Customer also shared his concern about his free shipping offer being removed from his order. The offer had a minimum purchase amount required. The out of stock item reduced his order total, putting the order under the minimum purchase requirement. With that said, we do not penalize customers for items being out of stock and will honor the free shipping offers in cases like this. The Customer Service agent apologized and explained there must have been a technical issue that caused the free shipping offer to be removed from the order. The agent let the customer know she would report that issue explaining it shouldn't have added the shipping charges back on.

As for price increases the customer mentions in his statement; The item that was out of stock and is still not available. The price has not increased for this product. Additionally, we have not increased prices for the other bandanas the customer purchased.

In regard to the customer's statement "My order was confirmed and paid for, then the banana items were taken out of my order and listed as unavailable"; The confirmation was not a confirmation of product availability, it is simply a confirmation that we received their order/request, listing items ordered/requested and shipping and billing information. The Customer Service agent did explain to the customer the credit card had not yet been "charged" as we do not collect payment until the order ships out and the credit card was only authorized for the purchase amount. We would have only charged for the items shipped, not including the out of stock items.

Items were not "removed" from the customer's order. One item was out of stock. This item could not be fulfilled by our warehouse and as mentioned above, an email notification was sent to the customer about this.

As for the bandanas currently not being available; We have simply sold out of them. There has been a high demand over the last several days, depleting our stock. We are working to get more in stock and available as quickly as we can.

I would be more than happy to discuss any of the customers concerns or further questions he may have.

Placed and order (bandanas). Items taken off order price increased now not avail. Price gouging? Due to COVID19 recommendations
You need to monitor this companies practices. Placed an order for bandanas with this company *** on 4/3/2020. My order was confirmed and paid for, then the banana items were taken out of my oeprder and listed as unavailable. The prices subsequently increases, but as of today, none available. I don't thinks it's coincidence that all of this takes place right when the Federal Government recommended that masks be worn and made of cotton cloth like bandanas due to COVID 19.

Desired Outcome

Complete and deliver the order as confirmed originally

Oriental Trading Response • Apr 06, 2020

Contact Name and Title: Andrea ***, Cust Advoc
Contact Phone: ***
Contact Email: ***
Customer placed an order on 4/3 for 6 different products, 3 of which were bandanas. Unfortunately, one of the items ended up being out of stock by the time the order was being fulfilled in our warehouse. A notification of a Partial Order Out of Stock was emailed to the customer on 4/3. Customer called in stating he received a notification his items were out of stock and he wanted to cancel his order. The Customer Service agent stated there was one item on his order that was out of stock and offered an apology. The Customer Service agent asked the customer if he wanted to cancel the "whole order". Customer expressed concern about the items he had ordered now showing as "out of stock" on our website. Customer believed all of his items/bandanas were out of stock. The agent did confirm these items were now out of stock. At this point, there was a misunderstanding. While the items the customer had purchased were not out of stock, we were able to fill his order, with the exception of the one item. The products now showing out of stock were not available for any new orders going forward. Customer also shared his concern about his free shipping offer being removed from his order. The offer had a minimum purchase amount required. The out of stock item reduced his order total, putting the order under the minimum purchase requirement. With that said, we do not penalize customers for items being out of stock and will honor the free shipping offers in cases like this. The Customer Service agent apologized and explained there must have been a technical issue that caused the free shipping offer to be removed from the order. The agent let the customer know she would report that issue explaining it shouldn't have added the shipping charges back on.

As for price increases the customer mentions in his statement; The item that was out of stock and is still not available. The price has not increased for this product. Additionally, we have not increased prices for the other bandanas the customer purchased.

In regard to the customer's statement "My order was confirmed and paid for, then the banana items were taken out of my order and listed as unavailable"; The confirmation was not a confirmation of product availability, it is simply a confirmation that we received their order/request, listing items ordered/requested and shipping and billing information. The Customer Service agent did explain to the customer the credit card had not yet been "charged" as we do not collect payment until the order ships out and the credit card was only authorized for the purchase amount. We would have only charged for the items shipped, not including the out of stock items.

Items were not "removed" from the customer's order. One item was out of stock. This item could not be fulfilled by our warehouse and as mentioned above, an email notification was sent to the customer about this.

As for the bandanas currently not being available; We have simply sold out of them. There has been a high demand over the last several days, depleting our stock. We are working to get more in stock and available as quickly as we can.

I would be more than happy to discuss any of the customers concerns or further questions he may have.

Placed and order (bandanas). Items taken off order price increased now not avail. Price gouging? Due to COVID19 recommendations
You need to monitor this companies practices. Placed an order for bandanas with this company *** on 4/3/2020. My order was confirmed and paid for, then the banana items were taken out of my oeprder and listed as unavailable. The prices subsequently increases, but as of today, none available. I don't thinks it's coincidence that all of this takes place right when the Federal Government recommended that masks be worn and made of cotton cloth like bandanas due to COVID 19.

Desired Outcome

Complete and deliver the order as confirmed originally

Oriental Trading Response • Apr 06, 2020

Contact Name and Title: Andrea ***, Cust Advoc
Contact Phone: ***
Contact Email: ***
Customer placed an order on 4/3 for 6 different products, 3 of which were bandanas. Unfortunately, one of the items ended up being out of stock by the time the order was being fulfilled in our warehouse. A notification of a Partial Order Out of Stock was emailed to the customer on 4/3. Customer called in stating he received a notification his items were out of stock and he wanted to cancel his order. The Customer Service agent stated there was one item on his order that was out of stock and offered an apology. The Customer Service agent asked the customer if he wanted to cancel the "whole order". Customer expressed concern about the items he had ordered now showing as "out of stock" on our website. Customer believed all of his items/bandanas were out of stock. The agent did confirm these items were now out of stock. At this point, there was a misunderstanding. While the items the customer had purchased were not out of stock, we were able to fill his order, with the exception of the one item. The products now showing out of stock were not available for any new orders going forward. Customer also shared his concern about his free shipping offer being removed from his order. The offer had a minimum purchase amount required. The out of stock item reduced his order total, putting the order under the minimum purchase requirement. With that said, we do not penalize customers for items being out of stock and will honor the free shipping offers in cases like this. The Customer Service agent apologized and explained there must have been a technical issue that caused the free shipping offer to be removed from the order. The agent let the customer know she would report that issue explaining it shouldn't have added the shipping charges back on.

As for price increases the customer mentions in his statement; The item that was out of stock and is still not available. The price has not increased for this product. Additionally, we have not increased prices for the other bandanas the customer purchased.

In regard to the customer's statement "My order was confirmed and paid for, then the banana items were taken out of my order and listed as unavailable"; The confirmation was not a confirmation of product availability, it is simply a confirmation that we received their order/request, listing items ordered/requested and shipping and billing information. The Customer Service agent did explain to the customer the credit card had not yet been "charged" as we do not collect payment until the order ships out and the credit card was only authorized for the purchase amount. We would have only charged for the items shipped, not including the out of stock items.

Items were not "removed" from the customer's order. One item was out of stock. This item could not be fulfilled by our warehouse and as mentioned above, an email notification was sent to the customer about this.

As for the bandanas currently not being available; We have simply sold out of them. There has been a high demand over the last several days, depleting our stock. We are working to get more in stock and available as quickly as we can.

I would be more than happy to discuss any of the customers concerns or further questions he may have.

Placed and order (bandanas). Items taken off order price increased now not avail. Price gouging? Due to COVID19 recommendations
You need to monitor this companies practices. Placed an order for bandanas with this company *** on 4/3/2020. My order was confirmed and paid for, then the banana items were taken out of my oeprder and listed as unavailable. The prices subsequently increases, but as of today, none available. I don't thinks it's coincidence that all of this takes place right when the Federal Government recommended that masks be worn and made of cotton cloth like bandanas due to COVID 19.

Desired Outcome

Complete and deliver the order as confirmed originally

Oriental Trading Response • Apr 06, 2020

Contact Name and Title: Andrea ***, Cust Advoc
Contact Phone: ***
Contact Email: ***
Customer placed an order on 4/3 for 6 different products, 3 of which were bandanas. Unfortunately, one of the items ended up being out of stock by the time the order was being fulfilled in our warehouse. A notification of a Partial Order Out of Stock was emailed to the customer on 4/3. Customer called in stating he received a notification his items were out of stock and he wanted to cancel his order. The Customer Service agent stated there was one item on his order that was out of stock and offered an apology. The Customer Service agent asked the customer if he wanted to cancel the "whole order". Customer expressed concern about the items he had ordered now showing as "out of stock" on our website. Customer believed all of his items/bandanas were out of stock. The agent did confirm these items were now out of stock. At this point, there was a misunderstanding. While the items the customer had purchased were not out of stock, we were able to fill his order, with the exception of the one item. The products now showing out of stock were not available for any new orders going forward. Customer also shared his concern about his free shipping offer being removed from his order. The offer had a minimum purchase amount required. The out of stock item reduced his order total, putting the order under the minimum purchase requirement. With that said, we do not penalize customers for items being out of stock and will honor the free shipping offers in cases like this. The Customer Service agent apologized and explained there must have been a technical issue that caused the free shipping offer to be removed from the order. The agent let the customer know she would report that issue explaining it shouldn't have added the shipping charges back on.

As for price increases the customer mentions in his statement; The item that was out of stock and is still not available. The price has not increased for this product. Additionally, we have not increased prices for the other bandanas the customer purchased.

In regard to the customer's statement "My order was confirmed and paid for, then the banana items were taken out of my order and listed as unavailable"; The confirmation was not a confirmation of product availability, it is simply a confirmation that we received their order/request, listing items ordered/requested and shipping and billing information. The Customer Service agent did explain to the customer the credit card had not yet been "charged" as we do not collect payment until the order ships out and the credit card was only authorized for the purchase amount. We would have only charged for the items shipped, not including the out of stock items.

Items were not "removed" from the customer's order. One item was out of stock. This item could not be fulfilled by our warehouse and as mentioned above, an email notification was sent to the customer about this.

As for the bandanas currently not being available; We have simply sold out of them. There has been a high demand over the last several days, depleting our stock. We are working to get more in stock and available as quickly as we can.

I would be more than happy to discuss any of the customers concerns or further questions he may have.

Merchandise credit wasn't applied, was told my account was credited, keep getting bills saying I owe money I do not.
I received a merchandise credit for our school fundraiser. I placed an order on ***. Customer #*** Order #***. Order total was $***. Merchandise Certificate # *** for $*** was applied and the remaining $*** for tax and shipping was charged to my *** account. *** I received and email saying I had an outstanding balance of $***. I emailed customer service and explained there should not be a balance and gave them the breakdown above. *** responded and said the certificate did not get applied to the account and I may use it at a later date on them for the mistake and was told my account was cleared from the account. *** I received a letter in the mail regarding the outstanding balance on the account, which *** had previously told me was taken care of. I sent another email and forwarded the response. *** responded saying I was liable for the charges because the outstanding balance was credited to my *** account and not the balance on ***. I asked if they could reverse the transaction or provide a link for me to get the money back to them, *** responded and said there was no way to reverse the error and they did not have a link to provide to remit the funds. She said she issued a credit to void the balance for the inconvience. *** I received another email about the outstanding balance, *** another letter by mail. I emailed customer service again with everything and received no response this time regarding the matter. *** another email, *** yet another email and again today *** another email about the outstanding balance. This has been going on for months and each time I reach out to tell them of the mistake, I get told the balance has been voided and yet I keep receiving emails and letters saying I owe this money that I never owed in the first place. This is harassment and I have asked for it to be resolved and for it to stop to no avail.

Desired Outcome

I would like them to stop sending me notices saying I owe money I clearly do not owe as I was told 4 separate times the issue was taken care of and the balance owed cleared from the account. I refuse to do business with them ever again as a result of this harassment, which is a shame because I loved ordering from their company.

Oriental Trading Response • Aug 21, 2019

We appreciate the customer reaching out in regard to her account and the concerns she has regarding the credit. We apologize for any inconvenience. The customer is definitely owed the credit. There has been a technical issue on our end, resulting in an automatically generated invoice being sent to the customer. We are working with our IT group to resolve this issue as quickly as we can.

Customer Response • Aug 21, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)
I will ignore any automatic generated invoices if I receive any further notices in the future.

Merchandise credit wasn't applied, was told my account was credited, keep getting bills saying I owe money I do not.
I received a merchandise credit for our school fundraiser. I placed an order on ***. Customer #*** Order #***. Order total was $***. Merchandise Certificate # *** for $*** was applied and the remaining $*** for tax and shipping was charged to my *** account. *** I received and email saying I had an outstanding balance of $***. I emailed customer service and explained there should not be a balance and gave them the breakdown above. *** responded and said the certificate did not get applied to the account and I may use it at a later date on them for the mistake and was told my account was cleared from the account. *** I received a letter in the mail regarding the outstanding balance on the account, which *** had previously told me was taken care of. I sent another email and forwarded the response. *** responded saying I was liable for the charges because the outstanding balance was credited to my *** account and not the balance on ***. I asked if they could reverse the transaction or provide a link for me to get the money back to them, *** responded and said there was no way to reverse the error and they did not have a link to provide to remit the funds. She said she issued a credit to void the balance for the inconvience. *** I received another email about the outstanding balance, *** another letter by mail. I emailed customer service again with everything and received no response this time regarding the matter. *** another email, *** yet another email and again today *** another email about the outstanding balance. This has been going on for months and each time I reach out to tell them of the mistake, I get told the balance has been voided and yet I keep receiving emails and letters saying I owe this money that I never owed in the first place. This is harassment and I have asked for it to be resolved and for it to stop to no avail.

Desired Outcome

I would like them to stop sending me notices saying I owe money I clearly do not owe as I was told 4 separate times the issue was taken care of and the balance owed cleared from the account. I refuse to do business with them ever again as a result of this harassment, which is a shame because I loved ordering from their company.

Oriental Trading Response • Aug 21, 2019

We appreciate the customer reaching out in regard to her account and the concerns she has regarding the credit. We apologize for any inconvenience. The customer is definitely owed the credit. There has been a technical issue on our end, resulting in an automatically generated invoice being sent to the customer. We are working with our IT group to resolve this issue as quickly as we can.

Customer Response • Aug 21, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)
I will ignore any automatic generated invoices if I receive any further notices in the future.

Merchandise credit wasn't applied, was told my account was credited, keep getting bills saying I owe money I do not.
I received a merchandise credit for our school fundraiser. I placed an order on ***. Customer #*** Order #***. Order total was $***. Merchandise Certificate # *** for $*** was applied and the remaining $*** for tax and shipping was charged to my *** account. *** I received and email saying I had an outstanding balance of $***. I emailed customer service and explained there should not be a balance and gave them the breakdown above. *** responded and said the certificate did not get applied to the account and I may use it at a later date on them for the mistake and was told my account was cleared from the account. *** I received a letter in the mail regarding the outstanding balance on the account, which *** had previously told me was taken care of. I sent another email and forwarded the response. *** responded saying I was liable for the charges because the outstanding balance was credited to my *** account and not the balance on ***. I asked if they could reverse the transaction or provide a link for me to get the money back to them, *** responded and said there was no way to reverse the error and they did not have a link to provide to remit the funds. She said she issued a credit to void the balance for the inconvience. *** I received another email about the outstanding balance, *** another letter by mail. I emailed customer service again with everything and received no response this time regarding the matter. *** another email, *** yet another email and again today *** another email about the outstanding balance. This has been going on for months and each time I reach out to tell them of the mistake, I get told the balance has been voided and yet I keep receiving emails and letters saying I owe this money that I never owed in the first place. This is harassment and I have asked for it to be resolved and for it to stop to no avail.

Desired Outcome

I would like them to stop sending me notices saying I owe money I clearly do not owe as I was told 4 separate times the issue was taken care of and the balance owed cleared from the account. I refuse to do business with them ever again as a result of this harassment, which is a shame because I loved ordering from their company.

Oriental Trading Response • Aug 21, 2019

We appreciate the customer reaching out in regard to her account and the concerns she has regarding the credit. We apologize for any inconvenience. The customer is definitely owed the credit. There has been a technical issue on our end, resulting in an automatically generated invoice being sent to the customer. We are working with our IT group to resolve this issue as quickly as we can.

Customer Response • Aug 21, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)
I will ignore any automatic generated invoices if I receive any further notices in the future.

Merchandise credit wasn't applied, was told my account was credited, keep getting bills saying I owe money I do not.
I received a merchandise credit for our school fundraiser. I placed an order on ***. Customer #*** Order #***. Order total was $***. Merchandise Certificate # *** for $*** was applied and the remaining $*** for tax and shipping was charged to my *** account. *** I received and email saying I had an outstanding balance of $***. I emailed customer service and explained there should not be a balance and gave them the breakdown above. *** responded and said the certificate did not get applied to the account and I may use it at a later date on them for the mistake and was told my account was cleared from the account. *** I received a letter in the mail regarding the outstanding balance on the account, which *** had previously told me was taken care of. I sent another email and forwarded the response. *** responded saying I was liable for the charges because the outstanding balance was credited to my *** account and not the balance on ***. I asked if they could reverse the transaction or provide a link for me to get the money back to them, *** responded and said there was no way to reverse the error and they did not have a link to provide to remit the funds. She said she issued a credit to void the balance for the inconvience. *** I received another email about the outstanding balance, *** another letter by mail. I emailed customer service again with everything and received no response this time regarding the matter. *** another email, *** yet another email and again today *** another email about the outstanding balance. This has been going on for months and each time I reach out to tell them of the mistake, I get told the balance has been voided and yet I keep receiving emails and letters saying I owe this money that I never owed in the first place. This is harassment and I have asked for it to be resolved and for it to stop to no avail.

Desired Outcome

I would like them to stop sending me notices saying I owe money I clearly do not owe as I was told 4 separate times the issue was taken care of and the balance owed cleared from the account. I refuse to do business with them ever again as a result of this harassment, which is a shame because I loved ordering from their company.

Oriental Trading Response • Aug 21, 2019

We appreciate the customer reaching out in regard to her account and the concerns she has regarding the credit. We apologize for any inconvenience. The customer is definitely owed the credit. There has been a technical issue on our end, resulting in an automatically generated invoice being sent to the customer. We are working with our IT group to resolve this issue as quickly as we can.

Customer Response • Aug 21, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)
I will ignore any automatic generated invoices if I receive any further notices in the future.

Watch out for this company. I have been ordering from them for years. Ordered a bunch of Grad stuff for my sons grad in ***.
I have been ordering from this company for years. I ordered grad stuff for my son's grad in ***. I did not open the boxes until ***. Half the stuff was missing and broken. They told me I owe *** I called them to let them know and they stated I owe ***. they are no willing to charge back the postage. Has it was alot.

Desired Outcome

I spoke with them today and told them that half the stuff I purchased was missing or broken them gave me a credit.

Oriental Trading Response • Jun 12, 2019

On ***, customer placed an order #*** on our website. The order shipped in two boxes. The first box was shipped on *** and charged to her credit card in the amount of $***. The second box was shipped on *** charged to her credit card in the amount of $***. On *** we received a chargeback from the credit card company stating the customer claimed the charge of $*** to be an "unauthorized charge". However, on ***, the customer contacted us about this order and shipment claiming one item was defective. We issued a credit of $*** for the item, which was part of the $*** box/shipment/charge.

On *** customer placed a web order totaling $***. This order shipped out in two boxes, one for $*** and the other for $***. Both packages were delivered on ***. On *** the credit card company issued a chargeback for the one shipment totaling $*** stating it was an authorized charge.

Customer did not contact us about either order to inform us there was an unauthorized purchase. However, the customer did keep the merchandise. If the customer would have contacted us we would have been able to set up a return and credit for the products she claims were an unauthorized purchase. With that said, we don't understand how an order could be unauthorized if the customer is concerned about the quality of the merchandise she received.

The amount due by the customer for $*** is for the shipment she claimed was unauthorized, but still has the merchandise. The amount due by the customer for $***, we are not certain what she is referring to here. We do not show a balance due of $***. We do show a credit was issued to her in the amount of $*** for a defective yard sign, which was part of the order she claims as an unauthorized purchase.
This customer has 5 separate accounts with us. We believe the customer may be confused with all the information.
We would be happy to work with the customer to set up a return for any of the merchandise she claims was unauthorized purchase.

Watch out for this company. I have been ordering from them for years. Ordered a bunch of Grad stuff for my sons grad in ***.
I have been ordering from this company for years. I ordered grad stuff for my son's grad in ***. I did not open the boxes until ***. Half the stuff was missing and broken. They told me I owe *** I called them to let them know and they stated I owe ***. they are no willing to charge back the postage. Has it was alot.

Desired Outcome

I spoke with them today and told them that half the stuff I purchased was missing or broken them gave me a credit.

Oriental Trading Response • Jun 12, 2019

On ***, customer placed an order #*** on our website. The order shipped in two boxes. The first box was shipped on *** and charged to her credit card in the amount of $***. The second box was shipped on *** charged to her credit card in the amount of $***. On *** we received a chargeback from the credit card company stating the customer claimed the charge of $*** to be an "unauthorized charge". However, on ***, the customer contacted us about this order and shipment claiming one item was defective. We issued a credit of $*** for the item, which was part of the $*** box/shipment/charge.

On *** customer placed a web order totaling $***. This order shipped out in two boxes, one for $*** and the other for $***. Both packages were delivered on ***. On *** the credit card company issued a chargeback for the one shipment totaling $*** stating it was an authorized charge.

Customer did not contact us about either order to inform us there was an unauthorized purchase. However, the customer did keep the merchandise. If the customer would have contacted us we would have been able to set up a return and credit for the products she claims were an unauthorized purchase. With that said, we don't understand how an order could be unauthorized if the customer is concerned about the quality of the merchandise she received.

The amount due by the customer for $*** is for the shipment she claimed was unauthorized, but still has the merchandise. The amount due by the customer for $***, we are not certain what she is referring to here. We do not show a balance due of $***. We do show a credit was issued to her in the amount of $*** for a defective yard sign, which was part of the order she claims as an unauthorized purchase.
This customer has 5 separate accounts with us. We believe the customer may be confused with all the information.
We would be happy to work with the customer to set up a return for any of the merchandise she claims was unauthorized purchase.

Watch out for this company. I have been ordering from them for years. Ordered a bunch of Grad stuff for my sons grad in ***.
I have been ordering from this company for years. I ordered grad stuff for my son's grad in ***. I did not open the boxes until ***. Half the stuff was missing and broken. They told me I owe *** I called them to let them know and they stated I owe ***. they are no willing to charge back the postage. Has it was alot.

Desired Outcome

I spoke with them today and told them that half the stuff I purchased was missing or broken them gave me a credit.

Oriental Trading Response • Jun 12, 2019

On ***, customer placed an order #*** on our website. The order shipped in two boxes. The first box was shipped on *** and charged to her credit card in the amount of $***. The second box was shipped on *** charged to her credit card in the amount of $***. On *** we received a chargeback from the credit card company stating the customer claimed the charge of $*** to be an "unauthorized charge". However, on ***, the customer contacted us about this order and shipment claiming one item was defective. We issued a credit of $*** for the item, which was part of the $*** box/shipment/charge.

On *** customer placed a web order totaling $***. This order shipped out in two boxes, one for $*** and the other for $***. Both packages were delivered on ***. On *** the credit card company issued a chargeback for the one shipment totaling $*** stating it was an authorized charge.

Customer did not contact us about either order to inform us there was an unauthorized purchase. However, the customer did keep the merchandise. If the customer would have contacted us we would have been able to set up a return and credit for the products she claims were an unauthorized purchase. With that said, we don't understand how an order could be unauthorized if the customer is concerned about the quality of the merchandise she received.

The amount due by the customer for $*** is for the shipment she claimed was unauthorized, but still has the merchandise. The amount due by the customer for $***, we are not certain what she is referring to here. We do not show a balance due of $***. We do show a credit was issued to her in the amount of $*** for a defective yard sign, which was part of the order she claims as an unauthorized purchase.
This customer has 5 separate accounts with us. We believe the customer may be confused with all the information.
We would be happy to work with the customer to set up a return for any of the merchandise she claims was unauthorized purchase.

Watch out for this company. I have been ordering from them for years. Ordered a bunch of Grad stuff for my sons grad in ***.
I have been ordering from this company for years. I ordered grad stuff for my son's grad in ***. I did not open the boxes until ***. Half the stuff was missing and broken. They told me I owe *** I called them to let them know and they stated I owe ***. they are no willing to charge back the postage. Has it was alot.

Desired Outcome

I spoke with them today and told them that half the stuff I purchased was missing or broken them gave me a credit.

Oriental Trading Response • Jun 12, 2019

On ***, customer placed an order #*** on our website. The order shipped in two boxes. The first box was shipped on *** and charged to her credit card in the amount of $***. The second box was shipped on *** charged to her credit card in the amount of $***. On *** we received a chargeback from the credit card company stating the customer claimed the charge of $*** to be an "unauthorized charge". However, on ***, the customer contacted us about this order and shipment claiming one item was defective. We issued a credit of $*** for the item, which was part of the $*** box/shipment/charge.

On *** customer placed a web order totaling $***. This order shipped out in two boxes, one for $*** and the other for $***. Both packages were delivered on ***. On *** the credit card company issued a chargeback for the one shipment totaling $*** stating it was an authorized charge.

Customer did not contact us about either order to inform us there was an unauthorized purchase. However, the customer did keep the merchandise. If the customer would have contacted us we would have been able to set up a return and credit for the products she claims were an unauthorized purchase. With that said, we don't understand how an order could be unauthorized if the customer is concerned about the quality of the merchandise she received.

The amount due by the customer for $*** is for the shipment she claimed was unauthorized, but still has the merchandise. The amount due by the customer for $***, we are not certain what she is referring to here. We do not show a balance due of $***. We do show a credit was issued to her in the amount of $*** for a defective yard sign, which was part of the order she claims as an unauthorized purchase.
This customer has 5 separate accounts with us. We believe the customer may be confused with all the information.
We would be happy to work with the customer to set up a return for any of the merchandise she claims was unauthorized purchase.

Sales tax was charged and not refunded as sated once provided the IRS 501(c)3 approval for goods sold to the organization named.
Sales tax was charged and not refunded as sated once provided the IRS 501(c)3 approval for goods sold to the organization named.

Desired Outcome

Sales Tax: $*** returned to the 501(c)3 Non-Profit.

Oriental Trading Response • Apr 11, 2019

We apologize for any inconvenience caused for the customer. The customer has 2 accounts with us, both have been set up as Tax Exempt and a credit was issued in the amount of %*** on ***. Customer should have received a copy of the credit confirmation via their email.

Sales tax was charged and not refunded as sated once provided the IRS 501(c)3 approval for goods sold to the organization named.
Sales tax was charged and not refunded as sated once provided the IRS 501(c)3 approval for goods sold to the organization named.

Desired Outcome

Sales Tax: $*** returned to the 501(c)3 Non-Profit.

Oriental Trading Response • Apr 11, 2019

We apologize for any inconvenience caused for the customer. The customer has 2 accounts with us, both have been set up as Tax Exempt and a credit was issued in the amount of %*** on ***. Customer should have received a copy of the credit confirmation via their email.

Sales tax was charged and not refunded as sated once provided the IRS 501(c)3 approval for goods sold to the organization named.
Sales tax was charged and not refunded as sated once provided the IRS 501(c)3 approval for goods sold to the organization named.

Desired Outcome

Sales Tax: $*** returned to the 501(c)3 Non-Profit.

Oriental Trading Response • Apr 11, 2019

We apologize for any inconvenience caused for the customer. The customer has 2 accounts with us, both have been set up as Tax Exempt and a credit was issued in the amount of %*** on ***. Customer should have received a copy of the credit confirmation via their email.

Sales tax was charged and not refunded as sated once provided the IRS 501(c)3 approval for goods sold to the organization named.
Sales tax was charged and not refunded as sated once provided the IRS 501(c)3 approval for goods sold to the organization named.

Desired Outcome

Sales Tax: $*** returned to the 501(c)3 Non-Profit.

Oriental Trading Response • Apr 11, 2019

We apologize for any inconvenience caused for the customer. The customer has 2 accounts with us, both have been set up as Tax Exempt and a credit was issued in the amount of %*** on ***. Customer should have received a copy of the credit confirmation via their email.

This company only posts positive reviews, which is very misleading I made a purchase of a toy that was a choking hazard and tried to warn other moms and they kept denying it Then I tried to return the item, and they said they'd take it back but I would have to pay for shipping Basically, I had to pay $** to get my $* refund So now the item which is a choking hazard I'm forced to keep This is terribly unethical, I would never buy from them again

I received letter 2 months after making an online purchase that this company did not add sales tax and I was to take care of with *** Dpt of Revenue?
Purchase date is *** total $*** paid online with ***. Why would this company not take care of charging state sales tax at time of purchase? Or even if they contacted me soon after to make payment to them. They sent me letter to contact *** Dpt of Revenue and for me to take the time and hassle to make payment? Was it a mistake with their online payment system? I looked back over 3 years of purchases I have made thru this company and they have never charged tax on any of my orders? Letter is titled *** Sales and Use Tax Annual Notice? Any other online purchase I have made at check out this is taken care of?

Desired Outcome

Seems as tho this was a online check out problem? I should not 2 months after purchase be inconvenienced to take care of a charge that was not taken at time of purchase? I believe they need to fix problem!!

Oriental Trading Response • Feb 27, 2019

Thank you for reaching out to us with your concerns regarding the Sales & Use Tax Notice you received. Oriental Trading Company did not have a legal requirement to collect sales tax within your respective state during all or a portion of ***. However, the state of *** enacted the specific legislative statute referenced within the provided letter which requires OTC to report to its customers, and the respective state, the amount of sales transacted in *** but was not subject to the collection of sales tax. This letter has been sent to you in compliance with the listed statute to allow our customers to comply with their state's tax laws.

Please know states have always required purchasers to pay sales tax on taxable purchases. Until recently, U.S law did not require out of state retailers to ¬collect sales taxes on purchases. The new laws were a means for the state to force out of state retailers to tell them who made purchases without paying sales tax.

Until recently, OTC only collected sales tax in states where OTC had a physical presence, such as an office or a warehouse, in compliance with US sales tax laws. But a recent U.S. Supreme Court decision in *** authorized states to require out of state retailers with no physical presence in a state to collect that state's sales tax. As states take action to implement the requirements set forth by the U.S. Supreme Court, OTC has begun collecting sales tax in order to comply with each state's tax laws.

I received letter 2 months after making an online purchase that this company did not add sales tax and I was to take care of with *** Dpt of Revenue?
Purchase date is *** total $*** paid online with ***. Why would this company not take care of charging state sales tax at time of purchase? Or even if they contacted me soon after to make payment to them. They sent me letter to contact *** Dpt of Revenue and for me to take the time and hassle to make payment? Was it a mistake with their online payment system? I looked back over 3 years of purchases I have made thru this company and they have never charged tax on any of my orders? Letter is titled *** Sales and Use Tax Annual Notice? Any other online purchase I have made at check out this is taken care of?

Desired Outcome

Seems as tho this was a online check out problem? I should not 2 months after purchase be inconvenienced to take care of a charge that was not taken at time of purchase? I believe they need to fix problem!!

Oriental Trading Response • Feb 27, 2019

Thank you for reaching out to us with your concerns regarding the Sales & Use Tax Notice you received. Oriental Trading Company did not have a legal requirement to collect sales tax within your respective state during all or a portion of ***. However, the state of *** enacted the specific legislative statute referenced within the provided letter which requires OTC to report to its customers, and the respective state, the amount of sales transacted in *** but was not subject to the collection of sales tax. This letter has been sent to you in compliance with the listed statute to allow our customers to comply with their state's tax laws.

Please know states have always required purchasers to pay sales tax on taxable purchases. Until recently, U.S law did not require out of state retailers to ¬collect sales taxes on purchases. The new laws were a means for the state to force out of state retailers to tell them who made purchases without paying sales tax.

Until recently, OTC only collected sales tax in states where OTC had a physical presence, such as an office or a warehouse, in compliance with US sales tax laws. But a recent U.S. Supreme Court decision in *** authorized states to require out of state retailers with no physical presence in a state to collect that state's sales tax. As states take action to implement the requirements set forth by the U.S. Supreme Court, OTC has begun collecting sales tax in order to comply with each state's tax laws.

I received letter 2 months after making an online purchase that this company did not add sales tax and I was to take care of with *** Dpt of Revenue?
Purchase date is *** total $*** paid online with ***. Why would this company not take care of charging state sales tax at time of purchase? Or even if they contacted me soon after to make payment to them. They sent me letter to contact *** Dpt of Revenue and for me to take the time and hassle to make payment? Was it a mistake with their online payment system? I looked back over 3 years of purchases I have made thru this company and they have never charged tax on any of my orders? Letter is titled *** Sales and Use Tax Annual Notice? Any other online purchase I have made at check out this is taken care of?

Desired Outcome

Seems as tho this was a online check out problem? I should not 2 months after purchase be inconvenienced to take care of a charge that was not taken at time of purchase? I believe they need to fix problem!!

Oriental Trading Response • Feb 27, 2019

Thank you for reaching out to us with your concerns regarding the Sales & Use Tax Notice you received. Oriental Trading Company did not have a legal requirement to collect sales tax within your respective state during all or a portion of ***. However, the state of *** enacted the specific legislative statute referenced within the provided letter which requires OTC to report to its customers, and the respective state, the amount of sales transacted in *** but was not subject to the collection of sales tax. This letter has been sent to you in compliance with the listed statute to allow our customers to comply with their state's tax laws.

Please know states have always required purchasers to pay sales tax on taxable purchases. Until recently, U.S law did not require out of state retailers to ¬collect sales taxes on purchases. The new laws were a means for the state to force out of state retailers to tell them who made purchases without paying sales tax.

Until recently, OTC only collected sales tax in states where OTC had a physical presence, such as an office or a warehouse, in compliance with US sales tax laws. But a recent U.S. Supreme Court decision in *** authorized states to require out of state retailers with no physical presence in a state to collect that state's sales tax. As states take action to implement the requirements set forth by the U.S. Supreme Court, OTC has begun collecting sales tax in order to comply with each state's tax laws.

Check fields!

Write a review of Oriental Trading

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Oriental Trading Rating

Overall satisfaction rating

Address: 5455 S 90th St, Omaha, Nebraska, United States, 68127-3501

Phone:

Show more...

Web:

This website was reported to be associated with Oriental Trading.


E-mails:

Sign in to see

Add contact information for Oriental Trading

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated