Oriental Trading Reviews (64)
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Oriental Trading Rating
Address: 5455 S 90th St, Omaha, Nebraska, United States, 68127-3501
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I received letter 2 months after making an online purchase that this company did not add sales tax and I was to take care of with *** Dpt of Revenue?
Purchase date is *** total $*** paid online with ***. Why would this company not take care of charging state sales tax at time of purchase? Or even if they contacted me soon after to make payment to them. They sent me letter to contact *** Dpt of Revenue and for me to take the time and hassle to make payment? Was it a mistake with their online payment system? I looked back over 3 years of purchases I have made thru this company and they have never charged tax on any of my orders? Letter is titled *** Sales and Use Tax Annual Notice? Any other online purchase I have made at check out this is taken care of?
Seems as tho this was a online check out problem? I should not 2 months after purchase be inconvenienced to take care of a charge that was not taken at time of purchase? I believe they need to fix problem!!
Thank you for reaching out to us with your concerns regarding the Sales & Use Tax Notice you received. Oriental Trading Company did not have a legal requirement to collect sales tax within your respective state during all or a portion of ***. However, the state of *** enacted the specific legislative statute referenced within the provided letter which requires OTC to report to its customers, and the respective state, the amount of sales transacted in *** but was not subject to the collection of sales tax. This letter has been sent to you in compliance with the listed statute to allow our customers to comply with their state's tax laws.
Please know states have always required purchasers to pay sales tax on taxable purchases. Until recently, U.S law did not require out of state retailers to ¬collect sales taxes on purchases. The new laws were a means for the state to force out of state retailers to tell them who made purchases without paying sales tax.
Until recently, OTC only collected sales tax in states where OTC had a physical presence, such as an office or a warehouse, in compliance with US sales tax laws. But a recent U.S. Supreme Court decision in *** authorized states to require out of state retailers with no physical presence in a state to collect that state's sales tax. As states take action to implement the requirements set forth by the U.S. Supreme Court, OTC has begun collecting sales tax in order to comply with each state's tax laws.
My rating is based on the shipping cost to Alaska. For a small box of pencils & valentine cards, I was charged $21.99 for shipping. I have lived in AK for my entire life, I know the age-old excuse of 'shipping to Alaska is expensive' but the rep on the chat today say they have special contracts with various shipping companies which includes ***. I know for a fact that shipping via *** does NOT cost $21.99. (I own a small business, we ship in and out all the time.) According to ***, the largest flat-rate box is under $19 and the size of my order wouldn't need the largest size... The estimate from *** for shipping my order is about $13.
My rating is based on the shipping cost to Alaska. For a small box of pencils & valentine cards, I was charged $21.99 for shipping. I have lived in AK for my entire life, I know the age-old excuse of 'shipping to Alaska is expensive' but the rep on the chat today say they have special contracts with various shipping companies which includes ***. I know for a fact that shipping via *** does NOT cost $21.99. (I own a small business, we ship in and out all the time.) According to ***, the largest flat-rate box is under $19 and the size of my order wouldn't need the largest size... The estimate from *** for shipping my order is about $13.
My rating is based on the shipping cost to Alaska. For a small box of pencils & valentine cards, I was charged $21.99 for shipping. I have lived in AK for my entire life, I know the age-old excuse of 'shipping to Alaska is expensive' but the rep on the chat today say they have special contracts with various shipping companies which includes ***. I know for a fact that shipping via *** does NOT cost $21.99. (I own a small business, we ship in and out all the time.) According to ***, the largest flat-rate box is under $19 and the size of my order wouldn't need the largest size... The estimate from *** for shipping my order is about $13.
My rating is based on the shipping cost to Alaska. For a small box of pencils & valentine cards, I was charged $21.99 for shipping. I have lived in AK for my entire life, I know the age-old excuse of 'shipping to Alaska is expensive' but the rep on the chat today say they have special contracts with various shipping companies which includes ***. I know for a fact that shipping via *** does NOT cost $21.99. (I own a small business, we ship in and out all the time.) According to ***, the largest flat-rate box is under $19 and the size of my order wouldn't need the largest size... The estimate from *** for shipping my order is about $13.
I ordered on line in January and fully expected to pay tax for my purchase. I expected the tax rate to be correct but it was not. After two conversations with the customer service department, during which time I provided the phone number and contact name at the *** office for verification, yet no correction or credit has been issued. I was basically told there was nothing they could do about it. I won't buy on line from them again due to collecting incorrect tax and I won't buy from their retail operation again due to their lack of customer service.
I ordered on line in January and fully expected to pay tax for my purchase. I expected the tax rate to be correct but it was not. After two conversations with the customer service department, during which time I provided the phone number and contact name at the *** office for verification, yet no correction or credit has been issued. I was basically told there was nothing they could do about it. I won't buy on line from them again due to collecting incorrect tax and I won't buy from their retail operation again due to their lack of customer service.
I ordered on line in January and fully expected to pay tax for my purchase. I expected the tax rate to be correct but it was not. After two conversations with the customer service department, during which time I provided the phone number and contact name at the *** office for verification, yet no correction or credit has been issued. I was basically told there was nothing they could do about it. I won't buy on line from them again due to collecting incorrect tax and I won't buy from their retail operation again due to their lack of customer service.
I ordered on line in January and fully expected to pay tax for my purchase. I expected the tax rate to be correct but it was not. After two conversations with the customer service department, during which time I provided the phone number and contact name at the *** office for verification, yet no correction or credit has been issued. I was basically told there was nothing they could do about it. I won't buy on line from them again due to collecting incorrect tax and I won't buy from their retail operation again due to their lack of customer service.
I was billed $*** that was unauthorized.
Refund I would like the bill to be explained and refunded.
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
We have an internet order billed to and shipped to the consumers address for *** products; ***, ***: *** and a ***. We have requested a copy of this order invoice be emailed directly to the customer.
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with the results of the research I did and discovered and the response from the company.
I was billed $*** that was unauthorized.
Refund I would like the bill to be explained and refunded.
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
We have an internet order billed to and shipped to the consumers address for *** products; ***, ***: *** and a ***. We have requested a copy of this order invoice be emailed directly to the customer.
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with the results of the research I did and discovered and the response from the company.
I was billed $*** that was unauthorized.
Refund I would like the bill to be explained and refunded.
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
We have an internet order billed to and shipped to the consumers address for *** products; ***, ***: *** and a ***. We have requested a copy of this order invoice be emailed directly to the customer.
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with the results of the research I did and discovered and the response from the company.
I was billed $*** that was unauthorized.
Refund I would like the bill to be explained and refunded.
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
We have an internet order billed to and shipped to the consumers address for *** products; ***, ***: *** and a ***. We have requested a copy of this order invoice be emailed directly to the customer.
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with the results of the research I did and discovered and the response from the company.
Paid invoice, was informed I did not and was sent to collections.
I placed an order online using my credit card. Because the charge did not come through as 'Oriental Trading' I thought my credit card had been compromised. Notified by credit card company who reversed the charge. Oriental Trading called me to let me know this had happened. Once I realized this I immediately contacted my credit card company to have them recharge my card. Order was originally charged to my card ***, and I had recharged to my card
1) for them to stop contacting me 2) they withdraw all collection reports 3) any and all collection agencies do not contact regarding this matter 4) receive a refund for the time and energy I have put into this matter 5) my credit report and score is at least the same as it was prior to this fiasco
Our records indicate we contacted the Collection Agency, ***, to close this account and cease collections on ***. We received confirmation of our request on *** from ***. We consider this matter closed.
(The consumer indicated he/she DID NOT accept the response from the business.)
I need confirmation from the business my credit score will not be impacted but this incident OR they will take all necessary measure to reinstate my credit.
Oriental Trading Company does not report anything regarding credit scores. This would be between the customer and the Collection Agency, ***. We are not able to speak on their (***) behalf. Nor do we offer credit. We are not able to instate or reinstate any credit line. We recommend the customer contact *** to discuss her questions and concerns regarding her credit score.
Paid invoice, was informed I did not and was sent to collections.
I placed an order online using my credit card. Because the charge did not come through as 'Oriental Trading' I thought my credit card had been compromised. Notified by credit card company who reversed the charge. Oriental Trading called me to let me know this had happened. Once I realized this I immediately contacted my credit card company to have them recharge my card. Order was originally charged to my card ***, and I had recharged to my card
1) for them to stop contacting me 2) they withdraw all collection reports 3) any and all collection agencies do not contact regarding this matter 4) receive a refund for the time and energy I have put into this matter 5) my credit report and score is at least the same as it was prior to this fiasco
Our records indicate we contacted the Collection Agency, ***, to close this account and cease collections on ***. We received confirmation of our request on *** from ***. We consider this matter closed.
(The consumer indicated he/she DID NOT accept the response from the business.)
I need confirmation from the business my credit score will not be impacted but this incident OR they will take all necessary measure to reinstate my credit.
Oriental Trading Company does not report anything regarding credit scores. This would be between the customer and the Collection Agency, ***. We are not able to speak on their (***) behalf. Nor do we offer credit. We are not able to instate or reinstate any credit line. We recommend the customer contact *** to discuss her questions and concerns regarding her credit score.
Paid invoice, was informed I did not and was sent to collections.
I placed an order online using my credit card. Because the charge did not come through as 'Oriental Trading' I thought my credit card had been compromised. Notified by credit card company who reversed the charge. Oriental Trading called me to let me know this had happened. Once I realized this I immediately contacted my credit card company to have them recharge my card. Order was originally charged to my card ***, and I had recharged to my card
1) for them to stop contacting me 2) they withdraw all collection reports 3) any and all collection agencies do not contact regarding this matter 4) receive a refund for the time and energy I have put into this matter 5) my credit report and score is at least the same as it was prior to this fiasco
Our records indicate we contacted the Collection Agency, ***, to close this account and cease collections on ***. We received confirmation of our request on *** from ***. We consider this matter closed.
(The consumer indicated he/she DID NOT accept the response from the business.)
I need confirmation from the business my credit score will not be impacted but this incident OR they will take all necessary measure to reinstate my credit.
Oriental Trading Company does not report anything regarding credit scores. This would be between the customer and the Collection Agency, ***. We are not able to speak on their (***) behalf. Nor do we offer credit. We are not able to instate or reinstate any credit line. We recommend the customer contact *** to discuss her questions and concerns regarding her credit score.
Paid invoice, was informed I did not and was sent to collections.
I placed an order online using my credit card. Because the charge did not come through as 'Oriental Trading' I thought my credit card had been compromised. Notified by credit card company who reversed the charge. Oriental Trading called me to let me know this had happened. Once I realized this I immediately contacted my credit card company to have them recharge my card. Order was originally charged to my card ***, and I had recharged to my card
1) for them to stop contacting me 2) they withdraw all collection reports 3) any and all collection agencies do not contact regarding this matter 4) receive a refund for the time and energy I have put into this matter 5) my credit report and score is at least the same as it was prior to this fiasco
Our records indicate we contacted the Collection Agency, ***, to close this account and cease collections on ***. We received confirmation of our request on *** from ***. We consider this matter closed.
(The consumer indicated he/she DID NOT accept the response from the business.)
I need confirmation from the business my credit score will not be impacted but this incident OR they will take all necessary measure to reinstate my credit.
Oriental Trading Company does not report anything regarding credit scores. This would be between the customer and the Collection Agency, ***. We are not able to speak on their (***) behalf. Nor do we offer credit. We are not able to instate or reinstate any credit line. We recommend the customer contact *** to discuss her questions and concerns regarding her credit score.
I ordered a product on 8-31-18 and was not charged for my product until 9-5-18. This made my account go negative and I had fees from other companies when my money wasn't there. I went to their chat customer service and was told too bad it was a holiday and it takes longer! Then I read the reviews on ***. there is no way this company should be part of the Revdex.com their customer service Reviews and what I experienced for myself are some of the worse I have ever seen. Please look into this company and their customer reviews they are not good and should not be an A+ company.
We appreciate the customer reaching out with their concerns. When the was order placed on Friday 8/31 we requested an credit card authorization for the purchase. The order was shipped and the credit card charged on Tuesday 9/4. We do not charge the credit card until the order ships. This is a typical process for credit card purchases. It can take the bank a day or two to process the payment to the customer's account. Not charging the credit card until the order ships ensures the customer is not over charged should an item not be available when the order is filled and shipped. We are also including a copy of the transcript from the chat for reference as well.
Session ID: 2416627
09/08/2018 7:41:04 AM System System [Angel ] ASSIGNED SESSION
09/08/2018 7:41:04 AM System System [Debi] JOINED SESSION
09/08/2018 7:41:04 AM System System NEW SESSION CREATED
09/08/2018 7:41:06 AM System System [Angel ] ACCEPTED SESSION
09/08/2018 7:41:06 AM System System [Angel ] JOINED SESSION
09/08/2018 7:41:06 AM Customer Debi I just want to file a complaint with your company! I am extremely disappointed in your billing! I ordered a product almost 2 weeks ago and it just now came out of my account. Making so my account went negative and I got charged $35 fee. I will not be using your company anymore because of this!
09/08/2018 7:41:06 AM System System {PRESENTATION BEGIN}
09/08/2018 7:41:08 AM System System {PRESENTATION END}
09/08/2018 7:41:08 AM System System {PRESENTATION TEXT} [Hi Debi, my name is Angel. I would love to assist you.]
09/08/2018 7:43:20 AM Agent Angel Wakefield Good morning! I apologize for the inconvenience. Unfortunately, due the weekend and holiday the charge can take a few business days to post. The official charge was made on 09/04 when the item shipped, but it can take your bank a few business days to proc
Invalid date Agent ess the charge and deduct the funds.
09/08/2018 7:45:19 AM System System Check Customer Status
09/08/2018 7:45:19 AM System System Agent thinks the customer is unresponsive for chat session
09/08/2018 7:45:25 AM System System Check Customer Status Continue
09/08/2018 7:45:25 AM System System Customer responds to continue chat session
09/08/2018 7:45:47 AM Customer Debi I get that but still NEVER AGAIN will I order from your company!!!!!!!
09/08/2018 7:46:24 AM Customer Debi You have made my this a head ache in my life and I am done with your company!
09/08/2018 7:46:29 AM System System CUSTOMER LEFT SESSION
09/08/2018 7:46:29 AM System System END OF SESSION
09/08/2018 7:46:29 AM System System SESSION ENDED BY CUSTOMER
09/08/2018 7:46:30 AM System System [Angel ] LEFT SESSION
I ordered a product on 8-31-18 and was not charged for my product until 9-5-18. This made my account go negative and I had fees from other companies when my money wasn't there. I went to their chat customer service and was told too bad it was a holiday and it takes longer! Then I read the reviews on ***. there is no way this company should be part of the Revdex.com their customer service Reviews and what I experienced for myself are some of the worse I have ever seen. Please look into this company and their customer reviews they are not good and should not be an A+ company.
We appreciate the customer reaching out with their concerns. When the was order placed on Friday 8/31 we requested an credit card authorization for the purchase. The order was shipped and the credit card charged on Tuesday 9/4. We do not charge the credit card until the order ships. This is a typical process for credit card purchases. It can take the bank a day or two to process the payment to the customer's account. Not charging the credit card until the order ships ensures the customer is not over charged should an item not be available when the order is filled and shipped. We are also including a copy of the transcript from the chat for reference as well.
Session ID: 2416627
09/08/2018 7:41:04 AM System System [Angel ] ASSIGNED SESSION
09/08/2018 7:41:04 AM System System [Debi] JOINED SESSION
09/08/2018 7:41:04 AM System System NEW SESSION CREATED
09/08/2018 7:41:06 AM System System [Angel ] ACCEPTED SESSION
09/08/2018 7:41:06 AM System System [Angel ] JOINED SESSION
09/08/2018 7:41:06 AM Customer Debi I just want to file a complaint with your company! I am extremely disappointed in your billing! I ordered a product almost 2 weeks ago and it just now came out of my account. Making so my account went negative and I got charged $35 fee. I will not be using your company anymore because of this!
09/08/2018 7:41:06 AM System System {PRESENTATION BEGIN}
09/08/2018 7:41:08 AM System System {PRESENTATION END}
09/08/2018 7:41:08 AM System System {PRESENTATION TEXT} [Hi Debi, my name is Angel. I would love to assist you.]
09/08/2018 7:43:20 AM Agent Angel Wakefield Good morning! I apologize for the inconvenience. Unfortunately, due the weekend and holiday the charge can take a few business days to post. The official charge was made on 09/04 when the item shipped, but it can take your bank a few business days to proc
Invalid date Agent ess the charge and deduct the funds.
09/08/2018 7:45:19 AM System System Check Customer Status
09/08/2018 7:45:19 AM System System Agent thinks the customer is unresponsive for chat session
09/08/2018 7:45:25 AM System System Check Customer Status Continue
09/08/2018 7:45:25 AM System System Customer responds to continue chat session
09/08/2018 7:45:47 AM Customer Debi I get that but still NEVER AGAIN will I order from your company!!!!!!!
09/08/2018 7:46:24 AM Customer Debi You have made my this a head ache in my life and I am done with your company!
09/08/2018 7:46:29 AM System System CUSTOMER LEFT SESSION
09/08/2018 7:46:29 AM System System END OF SESSION
09/08/2018 7:46:29 AM System System SESSION ENDED BY CUSTOMER
09/08/2018 7:46:30 AM System System [Angel ] LEFT SESSION
I ordered a product on 8-31-18 and was not charged for my product until 9-5-18. This made my account go negative and I had fees from other companies when my money wasn't there. I went to their chat customer service and was told too bad it was a holiday and it takes longer! Then I read the reviews on ***. there is no way this company should be part of the Revdex.com their customer service Reviews and what I experienced for myself are some of the worse I have ever seen. Please look into this company and their customer reviews they are not good and should not be an A+ company.
We appreciate the customer reaching out with their concerns. When the was order placed on Friday 8/31 we requested an credit card authorization for the purchase. The order was shipped and the credit card charged on Tuesday 9/4. We do not charge the credit card until the order ships. This is a typical process for credit card purchases. It can take the bank a day or two to process the payment to the customer's account. Not charging the credit card until the order ships ensures the customer is not over charged should an item not be available when the order is filled and shipped. We are also including a copy of the transcript from the chat for reference as well.
Session ID: 2416627
09/08/2018 7:41:04 AM System System [Angel ] ASSIGNED SESSION
09/08/2018 7:41:04 AM System System [Debi] JOINED SESSION
09/08/2018 7:41:04 AM System System NEW SESSION CREATED
09/08/2018 7:41:06 AM System System [Angel ] ACCEPTED SESSION
09/08/2018 7:41:06 AM System System [Angel ] JOINED SESSION
09/08/2018 7:41:06 AM Customer Debi I just want to file a complaint with your company! I am extremely disappointed in your billing! I ordered a product almost 2 weeks ago and it just now came out of my account. Making so my account went negative and I got charged $35 fee. I will not be using your company anymore because of this!
09/08/2018 7:41:06 AM System System {PRESENTATION BEGIN}
09/08/2018 7:41:08 AM System System {PRESENTATION END}
09/08/2018 7:41:08 AM System System {PRESENTATION TEXT} [Hi Debi, my name is Angel. I would love to assist you.]
09/08/2018 7:43:20 AM Agent Angel Wakefield Good morning! I apologize for the inconvenience. Unfortunately, due the weekend and holiday the charge can take a few business days to post. The official charge was made on 09/04 when the item shipped, but it can take your bank a few business days to proc
Invalid date Agent ess the charge and deduct the funds.
09/08/2018 7:45:19 AM System System Check Customer Status
09/08/2018 7:45:19 AM System System Agent thinks the customer is unresponsive for chat session
09/08/2018 7:45:25 AM System System Check Customer Status Continue
09/08/2018 7:45:25 AM System System Customer responds to continue chat session
09/08/2018 7:45:47 AM Customer Debi I get that but still NEVER AGAIN will I order from your company!!!!!!!
09/08/2018 7:46:24 AM Customer Debi You have made my this a head ache in my life and I am done with your company!
09/08/2018 7:46:29 AM System System CUSTOMER LEFT SESSION
09/08/2018 7:46:29 AM System System END OF SESSION
09/08/2018 7:46:29 AM System System SESSION ENDED BY CUSTOMER
09/08/2018 7:46:30 AM System System [Angel ] LEFT SESSION