Orman Guidance Research Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory for now
I'm awaiting the *** 2nd day delivery of payment of $
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Again, this matter is not closedIt is you who is committing fraudI never stated box does not have serial numberI stated the box did not come with a packing slipYou stated you have a videoWhere is it? You will accept the return and refund my funds in FULLThis matter will remain open until my demands are metI have also filed a fraud complaint with my credit card company Your conduct in this matter has been unacceptable.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

You contacted us a week ago and we denied your returnYou are well past days as stated to you on the phoneYou have a full manufactures warrantyYou have not called them at all because we have been in contact with themMake sure all items are returned in the original manufactures packaging
If not you will not be refunded in full as you are requestingYour Returned Merchandise Authorization (RMA) number is: # ***Please mail package to:
***
*** *** ***
*** ***
*** ** ***Please include the reason for your return inside the packageIf the item is defective, please describe how the item is defectiveUnless you specify that you want an exchange, the order will be processed for a refund in accordance to our returns policy***All returns usually take 3-business days to be fully processed from the date we receive your packageIf your item is defective there will be no restocking feeIf the item is defective and you fail to provide us with a description, there may be a delay in refunding your order.Shipping expenses are non-refundableYour return is subject to inspectionIf the product is not defective and has been opened or is otherwise not in mint condition, a restocking fee of up to 15% may be appliedPLEASE NOTE: All items must be returned in the original manufacturer's packagingIf returned without the manufacturer's packaging, the product will not be accepted and or returned to you.TIPS:- Please assign tracking confirmation for any return shipment(s) to ensure delivery of your package- Please include a note with the above requests- Please notate the RMA # underneath our address on the shipping labelPlease do NOT write on the manufacturer's box- Please be sure to return all materials supplied with the item you are returning; accessories, blank warranty cards and manuals etc.Please contact us if you have any questions regarding your return

Jeron H*** Placed this order with ***The purchase is for the lens and some filtersWe have not email correspondence with this customer requesting an extended warrantyIf the customer has been corresponding with ***, they need to go back to *** and demand what they are requesting
We did not offer the warranty on the *** website at the time of purchaseIf you would like to purchase and extended warranty please feel free to contact us directly at *** *** ***.This complaint has nothing to do with Focus CameraPlease consider this matter closed.Thank you

Hello.I have just checked the card numbers that you gave me and they are both goodThey should expired but are actually good until Did you contact Customer Service? No refund will be issued and this timeThank you

Yes, we received an order from ***The order was for the ZUCA New Sport Insert Bag Leo the LionThis was sent on 10/*The picture shows the frame and in the description states information about that frameThe title off of the *** listing clearly states: ZUCA New Sport Insert Bag Leo the
Lion, nowhere does it state that he frame will be delivered with the insertWhen *** *** contacted us informed her of thisStarted yelling and screaming wanting the frameThis is not what she paid for and its not what she will get from us at this timeWe will be happy to give her a discount if she would like to buy the frame*** *** has been emailed return instructions and a return label to return the item, if she would like.Please consider this matter closed.Thank you

You provided us with the correct transaction ID number yesterday and you were refunded right away.You confirmed that you saw the refund yesterday in PayPalAre you now saying that you do not see this refund? Please contact us directly if you do not see the refundYoi can reach us at *** *** ***Thank you

I am sorry that you are going though your account being hackedWe shipped a product that was delivered to you and yes you returned itI am not sure why you are attacking usWhy are you not going to PP to ask why there wasn't better security on there platform? Focus camera did NOT place the order
I will definitely give you a refund for the restocking fee that you were charged but will not pay for your return shippingThis matter is now closedThank you

That you for the BOLD lettering letting me know what to respond toI have spoken to the Revdex.com rep and I have informed them we will NOT send you a return labelYou have been refund and we are done with this transactionKeep it and enjoy!!!!!Thank you and have a wonderful day

Hello, I am sorry we do not have this item available at this timeThis was a listing error on Walmart I do apologize for the inconvenienceThis was a simple error You have been refunded in full Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
That's funny that I "screamed and yelled" because I spoke to only one person who forwarded me to a manager, who never spoke with meI was always forwarded to a machine All relevant correspondence has been through email I find it hard to believe that they think I scream through an email I will gladly publish any and all email correspondence They are the ones who insulted me through email by basically saying I was *** because I couldn't possibly think I was getting the whole unit Followed by a sentence where they admitted their advertising error and are now going to fix it So I was supposed to know what they meant to advertise, rather than what was written. Futrue consumers:If you have any doubt about a product you are considering to purchase from Focus Camera, I strongly suggest that you be sure of what you are getting, or buy elsewhere This is not a company you want to deal with if you are dissatisfied.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I sent them the information requested, which was included in every message, including attaching a copy of the receipt from PayPal that I have attached to this message as well showing payment to Focus Camera
All I want is the money refunded to me.I will provide a mailing address if they want to send a check
Sending a message to you does not constitute a resolution
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We received messages from this customer between last night and this morning which have all been responded toIn addition the information provided to us is not correct, we have searched *** and we do not see any payment under the information provided to usWe need some additional information
to have a full refund issuedCan you please call us at *** *** ***I am truly sorry for any inconvenience

I am very happy that they were able to help you as this was not our errorThey should have helped you in the first placeYou are trying to blame us for something that was not our error Good luck and thank you

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They are claiming they don't have the item in-stock, which is a statement, they clearly do, as it's still being sold on both their website and Walmart's website The business doesn't want to send me the item I ordered for the price I paid for it, they want to charge me more They advertised an item online at a price, that item was purchased at that price, they now don't want to send me that item unless I give them $dollars more It has nothing to do with being in-stock Attached is proof of what I ordered (listing & receipt), as well as confirmation from them that I would receive the correct item The below links both state In-Stock.Here is the Walmart link for the item I ordered: ***Here is the Focus Camera link for the item I ordered: ***You can find they have a history of very bad service similar to this via their *** & *** pages-YELP: ***TRUSTPILOT: h***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** * It was part of your customer service who told me it would work for MAC.What is your "price match" period? A rep told me weeks ? I called before the weeksI took a picture of when I opened the rest of the items and what it included if you can send me a picture of what you sent than I suggest you don't tell me that I am to missing items because clearly I am You can refund me the $plus my missing items

Revdex.com:Dear Joyce PI would like to thank you for your professionalism and time directed/given to me and this unfortunate situationI must admit that I am the most pleased to know that my voice was heard to help prevent other's suffering the sameI will keep on open eye out for my full refundRespectfully yours, J*** ** ***
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Good morning and thank you for the response Joyce PI must admit that I am not in shock that the sales department did not have a satisfactory answer to any of your questionsThat in itself is a prime example of what I contended with and why we are hereI feel that I have dedicated enough time to this entire scenario as we are now approaching March in a few short day's...and I am still without my merchandise or my fund's paid in full, for said merchandiseAs I have stated previously, this company has failed me as a customer...miserably from the first phone call I made,inquiring on many thing's and placing my order, and has been inexcusably unprofessional in every aspect since thenMy time is precious to me as I am a domestic violence survivor AND a stage four cancer survivor! I believe in the good of ALL mankind! I am am also the voice for many...whom have lost theirs along the wayThis entire situation is unacceptable, I fear that I am not the first customer that has suffered from this companyMy unfortunate experience with Focus Camera deserves to be rectified swiftly and resolved! I want my full refund, and to never do business with Focus Camera againTo me...that is the ONLY satisfactory resolution.
Thank you, *** ** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I was just getting ready to call youI am going to have a refund issued in full for this transactionYou should see it drop back into your account with in the next 3-daysI have implemented some new rules regarding the sales team so this should never happen to anyone againI am truly sorry for the experience that you had with usThank you for working with meJoyce PFocus Camera