Orman Guidance Research Inc

I am truly sorry for any inconvenience. This was a listing error on WalmartWe have since corrected thisWe do not have the item you purchased available at this timeAgain I am sorry for the inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Of course no one is upset with me, not once did I give attitude to you or your reps. unlike you hung up on me without even completing my package request that I PURCHASED.No, taken advantage of is what you have done to me, I work hard for my money and of when I'm begging for my money back of course i'm going to take what I can as I can if I was not given what I purchased and satisfiedBefore purchasing these items we called to confirm the software worked with my MACfrom the very beginning thats the reason why I called and I made it VERY VERY clearthe money is already spend just give me the software I was told came with to work with my MACOr refund me the difference of the price it is now so that I can purchase the correct software program. Or I can/will return item its still brand new however since it was a gift it was set up as a gift without the packaging so some boxes won't be included BUT I do not/will not get charged a restocking feeI did not threaten you with going to the Revdex.com I was letting you know kindly the steps I was gonna take and you didn't even refund meyou said NO you would not refund me until we handled it with the Revdex.com and hung up.when I called back to get my missing item I was told it would all be refund since they couldn't send out what I originally purchasedagain, I did accept that partial payment back since it is my money and I didn't get what I was offered with the bundle. I added some attachments
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *

*** *** contacted us several timesAt first it was thought that the camera was not mac compatibleUntil she made herself clear that it was the software was notThe first try to help her she was offered $This was unacceptable to herShe left the manager four messages to try and get
more moneyWhen she was offered $24.99, she accepted and threatened the Revdex.comIf you were not satisfied with the offer then she should not have acceptedShe was provided with return instructionsYes, there will be a 15% restocking fee for the return of the camera if it not in the condition that we sent it to her inThe camera is the main item on the order and was sold at a very good priceWe will not issue any additional refund at this timeWe will look out for the return and when the item is returned she will be refunded accordinglyThere is not one person here at Focus camera upset with ** ***You asked for help and you were not satisfiedYou seem upset. We are not going to be taken advantage of because you are not happy with what was purchasedThis matter is closedThank you,Focus Camera

To who it may concern:We do see that you did try to cancel the order and we have noted it on your accountYour order was unable to be pulled from the shipping belt at the time of the email.I apologies but a cancellation request is not guaranteedWe have provided you return instruction.Return
to:Focuus CameraRMA # is *** *** *** ** ***As soon as the item is returned we will have a refund issued.Thank you,Focus Camera

Thank you for speaking with us the morning.  I am glad that we worked everything out Have a great dayFocus Camera

II am sorry I do not understand what the customer is asking. This customer placed there order with [redacted] on 11/**/2015. We shipped a Vivitar 67mm 3 Piece Lens Filter Kit - VIV-FK3-67 & Canon EF 70-200mm f 4L USM Lens.According to UPS tracking number [redacted], this package was...

delivered on 12/*/2015 We have corresponded with the customer stating that we could not offer an extended warraty afer 30 days as per he rules of Mack Warranty. We were not lying to the customer nor did we make him out to be a liar. If [redacted] gave this customer the wrong advice why are we being held responsible? The first contact with this customer is from Jan *, 2016. If [redacted] as the emails states ignored the customer why is this complaint against us? [redacted] also sells extended warranies. The customer should fight with them. I am sorry please consider this mater close. We have done nothing wrong.Thank you

Hello, I am sorry that you had so many problems with your order. I need some additional information regrading the exchange. Who did you speak to regarding the address change? Was there a note in your return? Thanks for your help,Joyce

This matter is most certainly closed. You state the box does not have a serial number. Thank you for the pictures below. SN: [redacted] is on the box you sent in the pictures. The serial number that we sent you which is scanned is Serial Number(s): [redacted].You are clearly trying to steal from us by returning a product to us that does not belong to us. We have investigated this and informed you of this information. We will NOT accept this return nor will you be receiving a refund for a product hat doe snot belong to us. That is not acceptable.Thank you

Hello,I am sorry to hear that your lap top is not working. You were asked if you had registered the lap top because its clearly written on the website that we do not accept return on them. Customer Service were going to make a one time exception to take it back but the item was registered we would...

not be able to accept it back. [redacted]You never confirmed if you had registered it or not. HP has an excellent warranty program. I see that an RMA has been set up for you in the system. Have you received this? Thnak you,Focus Camera

I am not sure I understand the complaint. you are stating that the case was not sealed, do you mean the Sony box? If that is the case, please feel free to contact Sony our self and they will let you know that this item does not come sealed. We will NOT give you $500.00 plus tax for you to keep the...

item. Either way you purchased this through [redacted] and this order was fulfilled by [redacted]. You must address them  This matter is closed. There will be no refund issued for you at this time.  Thank you, Focus Camera

The reason for the this return in our system was no longer needed. Our store policy is clearly stated that we shipping is deducted for buyers remorse. I have issued you the additional refund.   Thank you,Focus Camera

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The issue isn't simply "returning for a refund," especially with my having to pay for the return-shipping, given the unacceptable "customer service."  It is that it should never have needed to be returned in the first place, as more than reasonable efforts were made (and required) to try to cancel the order, in a more than timely manner beforehand.  Moreover, it is so virtually impossible to contact a live person, as it is impossible to receive a phone-call back from a live person (two messages left, one with a Sales Manager because I couldn't get through to Customer Service, and then one with a Customer Service Supervisor, both requesting call-backs which were roundly ignored), that, at least from my experience, it effectively makes any attempts at cancellation of an order ones entirely in futility.What the business should do is 1) provide a return shipping label, rightfullly covering the return-shipping, given the utterly ineffective "customer service," as well as 2) provide a full refund of the original sale amount. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

As stated in a previous response. You were sent the additional card. The package shows that it was delivered. You were sent everything that you were suppose to get in the kit. That is your complaint. You are now saying you didnt get it? Come on now. you are clearly in possession of what you were suppose to get. The refund of $24.99 us the only thing that you are missing. That is the only refund we will give you when you confirm. Thank you and have a great day.Focus Camera.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.These items were mailed to Focus Camera via priority mail on 5/**/15.  Sincerely, [redacted]

Hello [redacted], yes you have corresponded with in many emails. You sent us pictures as we requested. The pictures you sent were of the serial number not the [redacted] code as requested. You are past the return policy that we offer. I would like to see the rejection letter as you were asked in the...

emails as well. Please send this information to [redacted] attn Joyce. I look forward to hearing from you. Thank you,Joyce

The [redacted] claim is taken care and we have issued a refund. This will go back to [redacted] and they will refund what it bis you have on file with them. Thank you and Happy Holidays

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:its obviously not my fault either I'm just a customer being lead in different directions by two companies all i want is to you use and have amy lens protected I'm sorry its not some crazy expensive lens that I'm sure you guys care about but its expensive too me all I want is to figure out how to get warranty or to return the lens so I can get warranty this si insane that I get pulled around buy 2 companies and then its some how I should be punished since the 2 companies can't work together 
[Your Answer Here] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I'm honestly baffled that you treat customers in such a way of passing the blame back and fourth between to corporations and left me in the middle to have to file a claim to get this figured out! whats is your company with out customers? NOTHING!!!!!! so why not treat me like a person with respect and understand that I spent hard earned money with you and you simply turned your back on me and still do by wasting my time with your complete lack of support!! its insane to me that you would act like your happy something got handled when you didn't care at all your just happy this might close!! how can you be happy that a customer had to fight for months to get something so simple done? do you honestly think I will ever buy anything from you again or that I will give anything other then negative reviews about your business and your practices your in the age of instant social media that reviews and complaints can travel at a speed never seen before yet you still think your above making a customer transaction right!! A little bit of humbleness and appreciation go along way a simple we can't actually do what your requesting as its [redacted]s fault but we will gladly help as much as possible to get this handled, but you instead decided to mistreat your customer as you have already got my money and I'm worthless to you!! I really am glad your true colors came out as I am 10000% pleased with the fact that I know you care nothing about repeat business or customer satisfaction as you have made it abundantly clear my money and purchasing means nothing to you at all!! So thank you for showing me where I truly stand and my worth to you as a customer, it makes my life easier to take your store  off the list of the insane amount of camera completion you have! you are making my purchasing that much easier elsewhere! i can't wait for someone to ask me about my lens and the company I purchased it form, world of mouth still means a lot and i intended to make it know how much you truly care about your customers 
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.It looks like focuscamera responded, but I still see no option to indicate that the complaint has been satisfied.They have issued a refund so I would like to remove the complaint or mark it as satisfied.Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

we can be doing it for a long time, you are repeating the same over and over again without address the merit of the case which is a sale on $1000 camera in unsealed box as new, I am not accepting explanations given, this matter will not be settled and shall be listed as such in Revdex.com records for others to see
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]