Oro Gold Cosmetics

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Information requested: Invoice# ***, last digits of credit card used ***, DOS: 08/12/@ 8:am, amount $
Sincerely,
*** ***

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*** *** *** *** * *** Aloha *** and the answer is yes stipulating that they must mail the products I returned back to me I don’t think it would be fair to have to pay for something I do not have Thanks so much for your help it means a lot.* ** *** *** *** ** *** *** *** ** *** *** ***
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Response:We`re so sorry for what happened to *** with the products and also over the phone, it should`ve been resolved within a matter of minutes, Sales associate said that *** called from blocked number so couldn't return her callWhen received the complaint tried to call the phone # she
left ***, on 10/25/16, tried twice but no answerWe would gladly give *** her refund! we have a no return policy, but when it goes to allergic reaction, the costumer can bring back

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*** *** ***Hello ***,I do want to thank you for addressing my complaint and trying to reason with them, I did call their customer service and was told they could not help me and that there were no refunds and not even a manager I could speak with I emailed and called the representative who sold me the products Tayla and never received a response from herwhi and I was never told the products could npt be returned and in fact was told that I could get my money back if I was not satisfied for any reason, so no the offer of is not satisfactory I now have permanant damage from their product and have the photos to prove it, also the products they sent me were returned and are sitting in the post office in Honolulu see attached

Complaint: ***
I am rejecting this response because: The Oro Gold management cannot assume that I was aware of the "exchange only" policy They never stated to me this practice I looked at the pdf photos of the signs around the store One can see that they are printed dark text on dark background This low contrast renders them nearly illegible and certainly not as conspicuous as all their other signs printed black on white I question whether they truly meant for the signs to be noticed My time in the store was spent with my glasses off and eyes closed while having the creams applied to my face I never saw any one of those signs When signing the receipt, *** knew I was in a hurry to meet my husband and his clients In my rush, I did not notice the return policy on the receipt and assumed that it was like 99% of other business establishments, returns being allowed within a certain period of time My plan was to return the products that I did not want when I had the time to sort through the purchase When finishing his sales pitch, *** should have taken the opportunity to inform me of the policy, as many other companies do, so that there would be a full disclosure and meeting of minds Instead he handed my folded receipt which hid the stated policy(See my jpg photo.)
Oro Gold management has misconstrued my explanation of my being "happy" with the products I returned for the other facials in attempt to gather information regarding the price of the individual products, which as I have stated, *** refused to give me As regards my sensitivity to the products, after three facials, the sensitivity developed and remained for several days Even after the first facial I felt a sensation on my skin which the next day during the second facial I mentioned to *** I thought the sensation was temporary so I got the third facial and then realized that my skin was too sensitive for the products because the sensation was not fading away This reaction on my fair skin caused me to fear further use of the productsI ask again for Oro Gold to appreciate that I am NOT a "happy" customer and to kindly return to me the full amount of $6,in exchange for the return of the unopened products
Sincerely,
*** ***

Date: 9/04/
"margin-bottom:10.0pt;line-height:115%text-autospace:none">Revdex.com Case ***
To whom it may concern,
We will of course will provide a full refund
Customer Service is our number one priorityOur mission here at ORO Gold
Cosmetics is for 100% satisfaction, and our desire is to turn this from a negative
review into a positiveOn 7/05/2015, the customer purchased $worth of
products, the customer was shown demonstrations for all of the products, liked
them, saw results, decided that she wanted the products and agreed to
buy themThe customer was shown the sales receipt and signed itNo one
grabbed her wallet and forcefully charged her credit cardThe customer was aware
of the price of the product when she was handed the receipt which she signed
next to the return policyAs a retailer we understand that a customer sometimes
has regret, and instead of going back to the store and dealing with a manager,
chose a different way of going about itWe are happy to give her a refund, and
as a good faith gesture she may also keep the productsFunds in the amount of $have be returned to
the customers’ credit card which should be seen in 2-business days. (Please
see attached refund receipt.)
Our hopes are to turn this situation from a negative
experience in to a positive oneThe customer can contact our Customer Service Department
directly at: *** with any further questions
Sincerely,
ORO Gold Cosmetics Team

I have a complaint about the Orogold store at the Garden State Plaza in ParamusYesterday, as I was passing the store in the mall, an male employee with an accent stopped me to offer a free moisturizerThen, when you take it, he takes you into the store, sits you down ,and starts in with the spiel about this fabulous eye cream for the bags under my eyesReally?? I was tying to be polite, telling him that I had to leave, and had my yr old son with me, rolling his eyes at this nonsenseHe then starts in about a free facial, etcI could barely understand most of what he said, but the next thing I knew, he had me at the counter with a bag he filled with these products, AND having females at the register wanting to ring me up.Thats when I told him that I already said I had no intention of buying anything today, and left I reporting this because I was on Orogold site for reviews, reading how so many people were scammed into buying these productsIf they all reported to Revdex.com, maybe something would be done about this shameful, disgraceful way of trying to buy products

On Tuesday January 30, I was lured into the Oro Gold store at Garden State Plaza by offer of a free sample On entering, a nice and forceful lady insisted on applying an eye cream that would "take yrs off at least" As she continued her sale pitch I said I could not afford the prices of $to $for face cream Her continual forceful sales tactics coupled with her complicated change in prices for the items by "special discounts" that I was not to tell anyone about made me forget how sensitive my skin was I tried to leave several times but she kept stopping me Eventually, I bought products just to get free, When I got home the eye on which she had applied the cream was red and itchy I cleaned it off and decided to return the products
On Friday February 2, I went to the store to return to products I was told that because of the discounts they would not refund the cost The lady at the counter said I needed to call customer service myselfWhen I did i

I have a complaint about the Orogold store at the Garden State Plaza in ParamusYesterday, as I was passing the store in the mall, an male employee with an accent stopped me to offer a free moisturizerThen, when you take it, he takes you into the store, sits you down ,and starts in with the spiel about this fabulous eye cream for the bags under my eyesReally?? I was tying to be polite, telling him that I had to leave, and had my yr old son with me, rolling his eyes at this nonsenseHe then starts in about a free facial, etcI could barely understand most of what he said, but the next thing I knew, he had me at the counter with a bag he filled with these products, AND having females at the register wanting to ring me up.Thats when I told him that I already said I had no intention of buying anything today, and left I reporting this because I was on Orogold site for reviews, reading how so many people were scammed into buying these productsIf they all reported to Revdex.com, maybe something would be done about this shameful, disgraceful way of trying to buy products

The purpose of this complaint is to seek your assistance in obtaining a refund due to me in the amount of $for a returnReason for my return is: demonstration burned my skin
Store Location: Orogold Cosmetics, * *** *** *** *** NJ
Background:
One product (DMAE Tightening) was purchased for $plus tax on 1/29/ At the time of purchase, the sales associate, Roza, kept throwing things my bag saying 'you're so sweet, I'm going to give you these other products You can't tell anyone that I've given you such a great deal.' My vantage point of the purchase was at the side of register and at the sales associate side of the register At no time did I see the return policy sign nor was I advised of the policy Additionally, Roza said she would email me directions for use of the products - NEVER RECEIVED
When I tried to return the unopened products at the store because of burning reaction to the demonstrated cosmetic, well within the

Aloha Mr***,First of all, we would like to apologize that your experience wasn’t 100% satisfyingCustomer service is our number one prioritySending Fed Ex packages that require signatures is not our standard practice, however upon request we would have been happy to obligeNo such request
was relayed to the shipping departmentAdditionally, customers who live on the mainland and who purchase products during the holiday season are informed that packages can take up to 3-weeks after purchasing to arrive from Hawaii due to the long distance and high volume of packages at that time of yearYour shipment did arrive within that time frameWe never received the products that you attempted to returnWe would be happy to work towards a resolution with you upon receipt of those products.Mahalo,Customer Service Management

I returned to the store within two days to get a refund on unopened purchases and was refusedThey claimed one of the four items had been openedIn fact the cellophane was ripped when the item was put into the bag at purchase(the skincare items did not have cellophane on them)Once home I removed something else from the bag; the cellophane ripped further so I took it off and put the item back into the bag
Untouched,unopened items were returned to the storeThe staff seemed ready to take them back when I told them I had changed my mind realizing it was too expensive and I really could not afford itWhen they saw the removed cellophane they told me it was opened and they could not take it backI explained that the cellophane was ripped, and then caught on the corner of one of their other product boxes when I removed something else from the bag, it ripped further and I removed itThey simply refused to take it back, only THEN telling me that they had discounted the product an

Approximately years ago I purchased a VIP lifetime membership to this retailerThe policy of all Oro Gold stores is that a customer may only request products from the store where membershipwas purchased I paid $10,for this VIP lifetime membershipI was seriooously injured and unable to visit the store for the last monthsWhen I went to the stor last week it was closedI never received notification that the store was closingI called the store on 57th St in Manhattan and spoke with the manager, NicoHe said he would ask Oro Gold corporate in Chatsworth, CA regarding transferring my membership to the 57th store so that my contract would still be honoredIt’s besn two weeks without response$10,is a great deal of money for me, and I would not have purchased the membership if it wasn’t lifetimeHowever, at the moment, my membership is uselessPlease help
Thank you for your time and attention

Customer was refunded in full

Final Consumer Response /* (2000, 6, 2014/03/26) */
Sent: Tuesday, March 25, 4:PM
Hi ***,
I wanted to give you an update regarding my correspondence with OroGold and my above referenced case
The company received the returned product today and I am happy to say they have
given me a full refundI am thrilled with your prompt attention to this matter and the overall resolutionPlease let me know what I need to do from here, I have copied *** from Orogold Hawaii who has helped me with this process and processed the actual return today
Many Thanks,
***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The Oro Gold management cannot assume that I was aware of the "exchange only" policy They never stated to me this practice I looked at the pdf photos of the signs around the store One can see that they are printed dark text on dark background This low contrast renders them nearly illegible and certainly not as conspicuous as all their other signs printed black on white I question whether they truly meant for the signs to be noticed My time in the store was spent with my glasses off and eyes closed while having the creams applied to my face I never saw any one of those signs When signing the receipt, *** knew I was in a hurry to meet my husband and his clients In my rush, I did not notice the return policy on the receipt and assumed that it was like 99% of other business establishments, returns being allowed within a certain period of time My plan was to return the products that I did not want when I had the time to sort through the purchase When finishing his sales pitch, *** should have taken the opportunity to inform me of the policy, as many other companies do, so that there would be a full disclosure and meeting of minds Instead he handed my folded receipt which hid the stated policy(See my jpg photo.)Oro Gold management has misconstrued my explanation of my being "happy" with the products I returned for the other facials in attempt to gather information regarding the price of the individual products, which as I have stated, *** refused to give me As regards my sensitivity to the products, after three facials, the sensitivity developed and remained for several days Even after the first facial I felt a sensation on my skin which the next day during the second facial I mentioned to *** I thought the sensation was temporary so I got the third facial and then realized that my skin was too sensitive for the products because the sensation was not fading away This reaction on my fair skin caused me to fear further use of the products.I ask again for Oro Gold to appreciate that I am NOT a "happy" customer and to kindly return to me the full amount of $6,in exchange for the return of the unopened products
Sincerely,
*** ***

Approximately years ago I purchased a VIP lifetime membership to this retailerThe policy of all Oro Gold stores is that a customer may only request products from the store where membershipwas purchased I paid $10,for this VIP lifetime membershipI was seriooously injured and unable to visit the store for the last monthsWhen I went to the stor last week it was closedI never received notification that the store was closingI called the store on 57th St in Manhattan and spoke with the manager, NicoHe said he would ask Oro Gold corporate in Chatsworth, CA regarding transferring my membership to the 57th store so that my contract would still be honoredIt’s besn two weeks without response$10,is a great deal of money for me, and I would not have purchased the membership if it wasn’t lifetimeHowever, at the moment, my membership is uselessPlease help
Thank you for your time and attention

Date: 9/04/
lang="EN">
Revdex.com Case ***
To whom it may concern,
We will of course will provide a full refund
Customer Service is our number one priorityOur mission here at ORO Gold
Cosmetics is for 100% satisfaction, and our desire is to turn this from a negative
review into a positive
On 7/05/2015, the customer purchased $worth of
products, the customer was shown demonstrations for all of the products, liked
them, saw results, decided that she wanted the products and agreed to
buy themThe customer was shown the sales receipt and signed itNo one
grabbed her wallet and forcefully charged her credit cardThe customer was aware
of the price of the product when she was handed the receipt which she signed
next to the return policy
As a retailer we understand that a customer sometimes
has regret, and instead of going back to the store and dealing with a manager,
chose a different way of going about itWe are happy to give her a refund, and
as a good faith gesture she may also keep the products
Funds in the amount of $have be returned to
the customers’ credit card which should be seen in 2-business days. (Please
see attached refund receipt.)
Our hopes are to turn this situation from a negative
experience in to a positive oneThe customer can contact our Customer Service Department
directly at: *** with any further questions
Sincerely,
ORO Gold Cosmetics Team

On Tuesday January 30, I was lured into the Oro Gold store at Garden State Plaza by offer of a free sample On entering, a nice and forceful lady insisted on applying an eye cream that would "take yrs off at least" As she continued her sale pitch I said I could not afford the prices of $to $for face cream Her continual forceful sales tactics coupled with her complicated change in prices for the items by "special discounts" that I was not to tell anyone about made me forget how sensitive my skin was I tried to leave several times but she kept stopping me Eventually, I bought products just to get free, When I got home the eye on which she had applied the cream was red and itchy I cleaned it off and decided to return the products
On Friday February 2, I went to the store to return to products I was told that because of the discounts they would not refund the cost The lady at the counter said I needed to call customer service myselfWhen I did i