Outback Steakhouse

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am doubtful that this issue will ever come to a successful resolution since the business refuses to acknowledge their accountability for failing to correctly install the unit per the manufacturers' installation instructions. The garage door opener unit would not have vibrated loose if they had screwed into structure -- as required -- rather than into plywood.That their incorrect installation of my unit is an outlier is not an indication that I should pay an additional fee for them to correct their error.One supposed advantage of choosing a company with a long history is the presumed belief that they will stand behind their workmanship; what a shame that the business refuses to do so. 
Regards,
[redacted]

I was here on September 10, 2016. My father and my cousin ordered piña coladas and there was pieces of glass at the bottom of both of their drinks. My father ended up cutting the insides of his mouth. Food was cold and burnt.

[redacted]...

[redacted]                                   ...⇄ July, 19,2017 [redacted]
[redacted]
[redacted]  Please accept our sincere apology associated with your recent visit at our Bothell Outback Steakhouse. In all of our advertising, whether in print or television it states “Prices, Products and Participation may vary” and as a franchise group we either elect to fully participate or in this case modify our offerings to reflect a market place. All of our service staff have been informed to first present our modified offerings, but if a customer asks for something specific we try and get to “yes” and in this case that should have been the outcome.  I would like to personally invite you to join us at any of our Puget Sound locations and enjoy a meal on us, I will be sending out some certificates today to your address in hopes to resolve the feelings you currently have towards our company. Hope you will join us soon,

I feel that this is not going anywhere.  I am confident that My Service Technicians perform quality work and I stand by them.  At this time I am no longer interestedin further discussion of this matter.  Sixteen Years is way to long to expect us to consider warranty.  We have no way of knowing if another Company or a handy man performed any service.Sorry that this has come to stale-mate.[redacted]

April 26th, 2015Dear [redacted],I received your letter regarding the complaint that was received about our business. The ID is [redacted]. First, the letterwas addressed to the wrong Outback Steakhouse — our address is [redacted], Silver Spring, Maryland [redacted].This is an interesting...

complaint given the circumstances and it is not the first complaint that we have received from [redacted] and her family.I received 2 complaints via our website regarding [redacted]'s visit – one from [redacted] and the other from [redacted]; both complaints were received via email on 04/02. I spoke with [redacted] regarding her visit—however I did not record the date - and apologized for the slow service that she received previously at our restaurant. In an attempt to resolve her complaint, I offered to send her gift certificates to invite her back to the restaurant. She explained that she has no interest in returning to our restaurant and therefore did not want any gift certificates. I have also reached out to [redacted] via email (this was the only contact information that she gave to us in her complaint) on 04/03 and 04/08. I have not received a response from her.While [redacted] stands by her statement of not cursing at my employee, I have several witnesses that have said that they heard her curse at the employee that was mentioned in her complaint. In addition, she also went after him in the dining room to yell at him for accusing her of cursing at him. The Manager on Duty was going to ask [redacted] to leave after she had chased after our employee, but by the time he made it to the dining room, she had already left.While I understand that [redacted]'s statement is that she did not curse at my employee, after speaking with multiple employees that were working that day, it seems as though we have conflicting stories. To be quite honest, I do not allow any customers to speak to my employees in that nature and do not want to send a message that this behavior will be tolerated.I would very much like to resolve this complaint, but feel as though we have done all that we are able to do given the nature of the complaint and [redacted]’s response when I contacted her.Please let me know if you need any additional information, as I would be happy to provide anything that you may need in order to resolve this issue.Sincerely,Nicole WManaging Partner Outback Steakhouse Aspen Hill, Maryland

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
Obviously the owner of Acdemy Transmission is being very vulgar and he talks a lot about integrity and pride but that's not the case. Want my car fixed and my transmission to last the rest of the life of my car like the owner Mel promised now there's an issue with it all the talk of pride and integrity flies out the window. Very easy to talk the talk but actions are what define us. I never insulted Mel or his family in any kind of way if any one is insulted I am because the lack of effort on this business owner after I was told such promises.I don't want anything for free I just want what was told to me about quality work and integrity I make a complaint about being charge again for the same problem and Mel wants to brush his hands with me and doesn't want to service me anymore, what does that tell you about a person and there quality work! I'll tell you it's a scam it's all talk, beware of Acdemy Trasmissions not good at all .  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I have been in business myself for thirty years I have never heard of anybody puting over 1,000 miles a month on a second car , this gentleman must do  alot of driving . As I stated in my last response the vehicle is well out of warrenty, not a thousand not two thousand , not a month or two. In the thirty years ,I have only had a couple of complaints, that in itself tells you the quality and integrity of my work . you will not find anybody who will question the quality of my work. This gentleman is is saying some very bad things about me questioning the quality of my work and the fact that he is acting like I am somekind of salesman , gaining your trust , here is how it goes down , they call we give them a  price over the phone without seeing the vehicle ( almost unheard of ) they hear the price and ask is that plus labor we say no that is everything except tax, and at half price they schedule it. the only other question they may ask is does it have a warrenty . it is very disheartening to put your heart and soul and your life into something a little chunk of me goes into every one of those [redacted] piece of st transmissions. This gentleman obviously wants something for free and he is not worried about the quality or integrity of my work or he would not had left the vehicle with me. He knows he is not going to get it fixed for $1500.00 nor will he get it here. He has insulted me , my wife and my brother we are a family owned business with all the qualities he states we don't have. [redacted] needs to come get his immediately we open 8 am monday november *, 2015. Thank you for your concern .

This is the response I sent to [redacted] on August 29th, 2016 when we first received his complaint.  I hope this is sufficient. From: [redacted] Sent: Monday, August 29, 2016 10:21 AMTo: '[redacted]Subject: Past due...

bill Mr. [redacted] When you call a service company to diagnose any kind of problem they have to charge for their time and expertise. When you called you stated you had already tried shields for the photos so, we would assume there was possibly a different issue. A normal service call charge is $95.00 but, because it was taken care of in such a short time we billed only a minimum to cover our service persons time and vehicle.   We sent you an original invoice on the 6th of July and another notice of past due on the 3rd of August. Now, it seems when you get the final notice you are concerned. If you were concerned about this bill it seems you would have contacted up previously. Therefore, the charge stands and will be sent to collection if not paid. Overhead Door Co. of Appleton, Inc.

Complaint #[redacted] has been resolved from 4/8/2015. Thank you     [redacted] Owner [redacted]
[redacted]
[redacted]
[redacted]

Bertha, I have spoken with [redacted] and have resolved all issues that we had, She is happy with the results thanks [redacted]

Warm and Dry performed the installation of my drainage and tie-in to my storm drain with the utmost of professionalism and quality workmanship. The made recommendation and suggestions which saved money and time. Permits were pulled to meet local building codes. Due to Warm and Dry's discussions with local building department it was discovered that this work qualified for a storm drain "tie-in" credit. The owner, [redacted] was easy to reach by phone, email and text.

Revdex.com:I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have not recieved the copy of the reciept yet and I am waiting to see it, If indeed there is a mistake on our part then we will close the complaint and make it right to Outback Steakhouse.

We installed the operator in May of 2006.  In the 10 years that have passed, it is entirely possible for screws in any part of the whole door system to back out due to vibrations when door is running and can be considered normal wear and tear.  After 10 years of the unit staying in place...

and functioning correctly, we are unable to warranty this work.

On March 11th, while on the phone with the [redacted] they stated they were filing a complaint against Outback with the Revdex.com due to a discrepancy on their credit card.  Their bill was $46.61, and they were charged $57.61.  They stated they had only left a $1 tip, not...

$11 and wanted to be refunded the money, it was stated they felt the Outback representative had forged a higher tip and demanded for the representative to be reprimanded.   Upon hearing this information, Mrs. [redacted] was ask to please hold while we pulled out the credit card slip that she had signed.  Once the slip was retrieved, Mrs. [redacted] was informed the entire check would be refunded, and that she would receive a call from the managing partner to help further resolve the issue.  The credit card slip stated $46.61 was their check amount; however, the total amount signed off on was $57.61.  The tip line originally did say $1; however, it appeared as if she had accidentally left off the additional 1 due to the total she had written.  The representative got a manager involved on what was the right thing to do, and the manager agreed it seem there was an error in what Mrs. [redacted] had written in the tip line since the total was drastically different.  Upon discovering that Mrs. [redacted] did intend only to leave $47.61, we refunded her entire check on March 11th at 8:45pm.  The managing partner spoke with the [redacted]’s, sincerely apologized and let her know what we saw on the receipt.  We sent the [redacted]’s a copy of the receipt, as well as a $20 compensation card for a future visit.  We hope to see the [redacted]’s again soon.   Thank you, [redacted]     This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of this message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify me immediately by replying to this e-mail message or by telephone (813-282-1225), then delete this message and any attachments from your system. Thank you.

Revdex.com:At this time, I have not been contacted by Outback Steakhouse regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company keeps referring to this being a "warranty" repair; I agree -- it's not. It's a repair that the company should do because it is the right thing to do and it shows them to be accountable for SCREWING up during the initial installation. While the company states that screws can become loose during normal wear and tear, what they FAIL to acknowledge is that they did NOT screw into STRUCTURE during the initial installation as required per the opener's installation instructions.  SECONDLY, the company came out in April 2016 to replace a spring -- charging $225.00 -- at which time they said that they would inspect the entire assembly to ensure that the unit was in good working order; had they done so, they could have made the appropriate repair at that time.  The company FAILED to install the opener according to the manufacturer's specifications initially and then FAILED to properly inspect and repair the system in April 2016. I should not be charged for their incompetence.
Regards,
[redacted]

May 26, 2016Dear Mrs. [redacted],Thank you so much for taking the time to speak with me today in regards to your visit a few weeks a goat our Metro Outback location. I would just like to apologize again for the way in which you were treated by Jim that evening as well as for your chicken not being...

properly cooked. As I mentioned, I have already spoken to Jim in person yesterday about how this was handled. He definitely feels remorseful and knows he could have not only handled the situation better but allowed to Tammy to continue to solely speak with you. I truly believe that he has learned from this. Enclosed are the dinner passes valued up to $100 for use at any Outback location when you and your husband are ready to give us another try and hopefully win back your trust and loyalty. Listed below are the locations and managing partners that are closest to you. Please do not hesitate to reach out to me if I can be of any further assistance.Glendale-Marci Gackle 4.8 miles5605 W Bell Rd Glendale, AZ 85308Paradise Valley-Kevin H[redacted] 11.3 miles4715 E Cactus Rd Phoenix, AZ 85032Sincerely,Kristina H[redacted]Joint Venture Partner ArizonaOutback Steakhouse

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

May 26, 2016Dear Mrs. [redacted],
Thank you so much for taking the time to speak with me today in regards to your visit a few weeks a goat our Metro Outback location. I would just like to apologize again for the way in which you were treated by Jim that evening as well as for your...

chicken not being properly cooked. As I mentioned, I have already spoken to Jim in person yesterday about how this was handled. He definitely feels remorseful and knows he could have not only handled the situation better but allowed to Tammy to continue to solely speak with you. I truly believe that he has learned from this. Enclosed are the dinner passes valued up to $100 for use at any Outback location when you and your husband are ready to give us another try and hopefully win back your trust and loyalty. Listed below are the locations and managing partners that are closest to you. Please do not hesitate to reach out to me if I can be of any further assistance.Glendale-Marci Gackle 4.8 miles5605 W Bell Rd Glendale, AZ 85308Paradise Valley-Kevin H[redacted] 11.3 miles4715 E Cactus Rd Phoenix, AZ 85032Sincerely,Kristina H[redacted]Joint Venture Partner ArizonaOutback Steakhouse

Review: We waited over an hour to recieve our bill after our dinner. We contacted a manager twice and he had no answer for us. Staff was very disrespectful twoards us. Very frustrated for having to wait over an hour to even our waitress.Desired Settlement: I want an apology by the manager for not helping us and making our night full of stress. It caused a lot of frustration.I also want a refund of our bill which was $75.00