Overstock.com

To Whom It May Concern, The customers’ account was shut down for excessive returns. Overstock will not accept any further orders from the customer. We feel that we have done everything that can reasonably be expected to supply quality products to satisfy this customer.  We are not responsible...

for lost or expired in-store credits/ Club-O Rewards on the account once shut down for the reason of excessive returns breaching our terms and conditions. We value our customers and the feedback they provide helps us in implementing new training methods to give our customer's the best service.  In conclusion, on Friday December 1st Overstock’s Loss Prevention Department agreed to let the customer utilize the remaining credit in question. Only the said remaining amount may be used to place an order(s), no additional form of payment will be accepted. The customer is free to place her order whenever she feels the time best suits.   Overstock.com’s Terms and Conditions  YOUR CONSENT TO NOTICES You agree that we have the right to send you certain information in connection with the Site. We may send you this and any other information in electronic form to the e-mail address you specified when you created an account through the Site. You may have the right to withdraw this consent under applicable law, but if you do, we may cancel your rights to access the Site. Notices provided to you via e-mail will be deemed given and received on the transmission date of the e-mail. As long as you access and use the Site, you agree that you will have, or have access to, the necessary software and hardware to receive such notices. If you do not consent to receive any notices electronically, you agree to stop using or accessing the Site.  TERMINATION OF USAGE We may terminate your access or suspend your right to access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law, is in breach of these Terms or is harmful to the interests of other users, Associates, or us. In addition, we reserve the right to refuse an order from any customer in our sole discretion.   YOUR ACCOUNT If you use the Site, you are responsible for maintaining the confidentiality of the information you submit through the “My Account” feature and the corresponding password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under the “My Account” feature or password. We reserve the right to refuse service, terminate accounts and to remove or edit content submitted by you in the “My Account” area of the Site. Notes have been applied to the customer’s account. If you need any assistance or have questions, I am confident we have the resources to available.   Sincerely,   Overstock

To Whom It May Concern,04/21/2017 – Order placed for Oliver & James Moses 5-piece Outdoor Sofa Set Color Option: Grey Wicker with Mixed Black Cushions07/23/2017 – Customer contacted Overstock regarding Water Resistant issue. We requested pictures and we never received. 04/06/2018 – Contacted...

customer and advised the following via email: I understand you would like to return for full refund. I do see this item is stating to be water resistant not water proof. Water resistant fabrics aren't going to keep you from getting wet forever, but because they are so dense, it takes a lot longer for the water to seep in. The most common fabrics that can be called water resistant are nylon and polyester and their water resistance can be credited to how tightly they are woven.Product has a 90 day Manufacturer warranty and Overstock has a 30 Day Return Policy. Product is outside both the warranty and return policy. Thank you, Overstock.com

To Whom it may Concern,   Overstock does not see the billing information as we are the shipper for Walmart in this circumstance. Overstock apologizes for any confusion stemming from this, since we have specialized representatives who handle all issues with these types of orders. This order...

has been cancelled and a full refund has been issued to the customer.   Sincerely, Overtstock.com

To whom it may concern, The customer purchased a kitchen island on 07/17/2015. The order was delivered on 07/22/2015. The customer contacted us on 07/22/20115 and explained that the kitchen island was damaged when received. Therefore, we requested that the warehouse ship out replacement parts to the...

customer. On 07/24/2015, we found that the warehouse wasn't able to ship replacement parts, and so we shipped a replacement order. The customer was advised that once they received the replacement order, they could take what they needed, and return the rest. It was explained to the customer that we would assist them with the return, by sending UPS out, to pick-up the extra parts/item, and to contact us once they were ready to proceed with the return. On 07/31/2015, the customer contacted us and explained that their replacement order arrived with damage. Therefore, we asked the warehouse to ship out a replacement top for the kitchen island. The replacement top was shipped out on 08/06/2015. The customer also wanted UPS to come and pick-up the damaged order and so a call tag was issued.On 07/31/2015, the customer placed an order for bar stools. On 08/03/2015, UPS picked up the extra parts/item for the island, from replacement order # [redacted]. On 08/04/2015, the customer contacted us and reported that the bar stools arrived damaged. UPS was sent to the customer's home to pick-up the damaged stools. The damaged stools were picked up on 08/11/2015. Replacement stools were shipped out to the customer and delivered on 08/08/2015. As we haven't had any contact from the customer since the replacement stools were delivered, the issue was marked as closed, and resolved. If the customer still has parts and is unable to dispose of them, or if they still need assistance with replacement parts, we would ask that they give us a call at ###-###-####, so that we can further assist them.Sincerely, Overstock

Complaint: [redacted]
I am rejecting this response because: It is not answering the complaint, is condescending and inflammatory. I am over 50 and with a credit score over 830 I have used and understand credit extensively for several decades. With each of the many credit cards we use, there was a deliberate and transparent application process. It was not akin to checking the privacy policy box by mistake. Reputable credit card companies guide and explain. Credit card companies send an invoice so that the customer can easily review the charges and pay. Credit card companies send reminders and do not threaten their clients with collection agencies and do not threaten to impact their credit scores without first, explicitly attempting to collect the payment by providing an invoice or communicating with the client in some clear and meaningful way. Credit card companies, at least the ones we use, do not make a high percentage of their profit from usurious interest rates in the guise of "late fees". We have been buying online since the service was available. Whenever something knew came along that changed the way transactions were made the retailers ensured that their customer base understood the change. Who, with a credit score of 830, takes out a loan for a $20 table cloth intentionally? There is no security benefit either. My husband had already used Overstock in the past purchasing with a credit card. Giving personal information to an additional party with limited experience in the US does not sound like better security to me. I am still waiting for a document indicating that I am paid in full, was not late and clearly specifying that, regarding this transaction, there has been and will never be a transfer of my personal information to a collection agency or any other action or correspondence that will negatively impact my credit. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: this screen shot are absolutely not the same I have seen.They are following my complains with American Express.NO RED TRUCK ITEM was showed to my screenNO OVERSIZE Item was presented during the transaction.NO Policy was stated about any oversize deliveryI Never refused the delivery. I disagree with a delivery without an acceptable timeframe.They  continue to deny the evidence and at this point the only option I have is to cancel any Overstock.com purchasing and display their ambiguous way of doing business.
Sincerely,
Marco G[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They basically missed a couple conversations with both Overstock and Marketfleet, but I am satisfied with the refund.
Sincerely,
[redacted]

To whom it may concern, The customer placed their order on 07/16/2015 for the Versace 'L'homme' Men's 3.4-oz Eau De Toilette Spray. On 07/24/2015, the customer contacted us to advise that they hadn't received their order, and would like a refund to be issued.On 07/26/2015, we chatted with the...

customer and explained that a trace would need to be initiated; which could take 1-4 business days to complete. The customer was unhappy with the time frame for the trace to be completed and advised that they wouldn't wait for the trace to be completed. The customer mentioned contacting their credit card company and disputing the charges.On 07/26/2015, the customer contacted Google Trusted Stores, as their order was protected by Google. This means that Google will assist in mediating on the customer's behalf. On 07/26/2015, an exception was made and the custome was refunded before the trace was completed. The Executive Relations Department refunded the customer $26.57 to their Mastercard credit card account. The customer should allow 2-5 business days for the credit to post; however, if they don't see the credit, they will need to contact their financial institution to verify their credit posting time frames.On 07/29/2015, the USPS tracking # [redacted] updated, showing that the customer's order was delivered. The customer should keep the refund and the merchandise for the delay of their order being delivered to them.Sincerely, Overstock

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They did provide me with a full refund on the mattress on 8-12-16. Thank you.
Sincerely,
[redacted]

o Whom It May Concern:The customer placed the order on 07/14/2015 for the Hisense40H5 40-inch 1080p 60Hz Smart WI-Fi LED HDTV, order #[redacted]. The TVdelivered and it did not include the TV feet/stand that is necessary to standthe TV up for viewing. When the customer called in for assistance...

07/17/2015, wecreated a part request for the missing feet.  The warehouse/shippercontacted us 07/20/2015 regarding that part request to advise they did not haveany feet available to send to the customer.  They did however provide aweb site that would be able to send out the part if it was available: http://consumerservicerefurbish.com/The warehouse advised the customer to use this web site and he would beable to get the needed part shipped to him.  Since the feet were not readily available and the additionalstep of using the website to get the feet sent was time consuming; the customerdecided to have a replacement TV sent instead.  The replacement order#[redacted] was placed on a 2 day expedited shipping method.   Overstocksubmitted the needed information to get the missing feet sent to the customeras well as shipping a replacement order. The replacement order# [redacted] was delivered on 07/23/2015and the feet were missing on that TV as well.   The part did ship to the customer and when it arrived on07/31/2015 it was the wrong feet/ stand for that specific TV.  The customer then decided to purchase another style andmodel TV as he was trying to get the needed TV for his daughter’sbirthday.  The customer called in on 07/31/2015 and the customer serviceagent assisted with finding another TV that would work for the customer. The order [redacted] was placed for the Vizio E-Series E43-C2 43-inch 1080p120Hz Smart WI-Fi LED HDTV (Refurbished).  The new order arrived withoutthe feet and the remote. The customer contacted us about the TV he received and acustomer service agent called the warehouse/shipper about the missing feet andthe missing remote.  The warehouse advised the feet could be overnightedto the customer but the remote was out of stock.  The agent gave thecustomer the options to return the TV for a full refund or we could send theneeded feet and compensate the customer with enough money to purchase aremote.  The customer did not want either of those options and insteadwanted a TV “overnighted” to him.  The agent explained that we do not havean expedited overnight shipping method in place for TV’s.  The customer has returned the first TV from order[redacted].It was returned with the free return shipping label we sent to hisemail address and the tracking shows it arrived at our warehouse on 07/27/2015at 11:25 AM.  The customer has been refunded in full for the warranties hehas purchased for two TV’s. The replacement TV, Order #[redacted], and the TV Order #[redacted] are still with the customer.  The labels to return these TV’shave been emailed to the customer.  We would respectfully request that the customer give us acall at [redacted], so that we can further assist the customer with returningthe TV’s, and to provide the customer with assistance in locating another TVand ensuring that the TV has feet/stand included with the order.  If the customer would like to take advantage of this offerand our assistance, they will need to ask to speak to Rose G., in the ExecutiveRelations Department. Sincerely, Rose G.Executive RelationsOverstock

Complaint: [redacted]
I am rejecting this response because:Overstock.com is ignorant of FTC rules that govern every sale they make. I will explain it like I were explaining it to my 10 year old niece using small words so that maybe it will sink in. You need to look up the FTC rule on unordered merchandise. If you go to your computer and open the google search engine (by typing www.google.com into your browser) and type in "FTC unordered merchandise rule" (now be careful because a couple of those are big words with lots of letters in them), you can go to any of a number of websites that will inform you that if a consumer (me in this example) receives an item (the black table I never ordered) from a retailer (oh my goodness, that's you!!!) that the consumer (that's me again) didn't order (I never ordered a black table), the consumer (me again) can treat the item (the black table) as a gift (oh my goodness! Thank you! That was sweet, but I dont want a black table...). If you are going to conduct business in the USA you have to obey its laws. THAT BLACK TABLE WAS A GIFT AND I DO NOT HAVE TO GIVE IT BACK.Now google search "wrong item shipped law" and you will see several sources that all say the same thing. I'll quote the top result for you. Take out a pen or pencil and jot this down. It's going to be on the quiz later:"If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. You can ask the customer to return the item, but he has no legal obligation to do so." Nothing in your terms and conditions can waive consumer protection laws. That table was a gift, it is mine. You owe me a full refund for the brown table you never sent me but charged me for. Send me my refund immediately and I'll CONSIDER returning my gift. As a lawyer I swore to uphold the laws of the United States. You arent gonna get away with this on MY watch. Give me my legally entitled refund immediately or else Ill see you in arbitration or court where the law is 100% on my side. I'll have to come out of retirement for this, and I assure you, my hourly rate could buy a couple of these tables. Oh yes, I will be seeking attorney's fees. To avoid this, just follow the law and issue a full refund now. I dont know if it's your pride or your ignorance of trade law that is preventing you from doing the right thing here, but you have inconvenienced me long enough. If your response is not a full refund and I think an apology would be a nice touch, mine will be to file a lawsuit or a request for arbitration. This back and forth via the Revdex.com grows tiresome.
Sincerely,
[redacted]

To Whom This May Concern, Our customer contacted us on 9/3/2016 via chat requesting a return as the item was not the quality he expected.  The issue was escalated as the item was considered oversized and needed specialist assistance. Our Oversized department contacted customer on 9/8/2016 via...

email explaining the return process as well as provided the cost of the return shipping. Customer replied same day (9/8) consenting to responsibility of return shipping. We emailed customer on 9/9 asking if he has the original packaging material or will he need it packaged by our carrier.  Customer contacted us via Chat on 9/9 but the chat was disconnected before he could inform us of this information.  Customer contacted us again via chat on 9/10 upset of the time it is taking to get the item returned advising that the tv is defective because it decreases in brightness after hours of watching.  We explained that the item is oversized and will be handled by a specialized representative. Because this is an oversized item it takes a little extra time to get the carrier to contact the customer to schedule a pick up appointment. We then emailed the Bill Of Lading (BOL) to our customer on 9/13 along with instructions for to schedule the pick up with the carrier. The item was picked up on 9/16/2016 and refund issued on 9/19/2016 in the amount of $556.03. Customer was informed of this information via email.  We have issued the customer the remaining $120.00 for return shipping cost as the item was defective. Customer has been notified of this refund via email on 9/21/2016. This issue is now solved.   Sincerely, Overstock.com

To whom it may concern, The customer placed order #[redacted] on 06/17/2016 for the Nespresso C60 Pixie Chrome Espresso Machine. The order was delivered on 06/23/2016. On 06/23/2016, the customer contacted us to notify us that the espresso machine arrived without the "Aeroccino Milk...

Frother". We replied and advised that we would request that the warehouse ship out a replacement Frother. On 06/27/2016, we contacted the customer and explained that we didn't have any spare parts available, and offered a partial refund of $30.00 back to their payment method, or $40.00 in Club O Rewards, to keep the item as-is. We also offered the option to return the item for a replacement, so that the customer could take the necessary parts needed to complete their order.  On 06/28/2016, the customer replied that they would like us to ship out the Aeroccino Milk Frother or issue $80.00 in Club O Rewards, so that they could purchase the "Frother"  On 06/29/2016, we contacted the customer and advised that the Nespresso C60 Pixie Chrome Espresso Machine had been restocked and we requested that they confirm if they would like a full replacement to be shipped out. The customer replied that if the Aeroccino Milk Frother could be sent out, he would appreciate it.  On 06/30/2016, we replied and advised that as the warehouse had not replied back to our request for a replacement Frother to be shipped out, and we would go ahead and ship a full replacement. We advised the customer to pull the parts needed and to return the unused parts. A replacement order was processed. The replacement order number is 173323480. The replacement order shipped out on 07/01/2016 and was delivered on 07/06/2016. Consequently, the customer contacted us the same day the order was delivered, and advised that the order should have included a "Milk Frother". The customer advised that the replacement order didn't have a Milk Frother included. We explained that the warehouse would be contacted to request a Milk Frother be shipped out.  On 07/15/2016, we contacted the customer and advised that the warehouse had confirmed that the Nespresso C60 Pixie Chrome Espresso Machine didn't include the Milk Frother. We offered to assist the customer with a return of the merchandise or to assist them with a discount to keep the item they had received.  On 07/17/2016, the customer didn't feel that the response was acceptable, as they had specifically "purchased this item because the description said it included the Aeroccino Milk Frother." The customer explained their experience and advised that they were told that the milk frother would be shipped to them.  On 07/18/2016, we replied to the customer and provided all of the details listed for the item #[redacted] (http://www.overstock.com/Home-Garden/Nespresso-C60-Pixie-Chrome-Espresso-Machin...⇄ We advised that the description didn't include details regarding a milk frother because it wasn't included. We apologized that these details weren't provided from the beginning and offered to assist the customer with a free return of the product. In addition, we issued a 12% off discount for the customer to use on their next order with us.  The customer responded and advised that they had "saved screen shot of the original description that clearly lists the milk frother as being included with the Nespresso maker". The customer provided us with the attached screen shot.  The customer advised that since their order had been placed, that Overstock had changed the description of the item, and that the description no longer lists that the frother is included. The customer advised that "short of either being sent the Milk Frother as I was promised multiple times or being given a credit in the amount of $80 so that I can go ahead and purchase the frother from overstock, I see no resolution to this matter." [redacted]We have researched and confirmed that the item purchased by the customer was for the espresso maker only. We have checked our system to see if the description of the item has changed and we have confirmed that it wasn't.  The screenshot provided by the customer doesn't contain the Overstock item number, associated with the item purchased, and only provides the description of an espresso maker that includes a frother.  As an exception, we have proceeded in processing an order for a free Nespresso 3192-US Aeroccino Plus Milk Frother. The order number associated is [redacted]. The order will ship out in 1-2 business days and the customer will receive tracking once the order has been shipped out.  Sincerely,  Overstock

To whom it may concern,  The customer purchased the Black Zebra 12-piece Bed In a Bag with Sheet Set on 11/29/2012. The customer used Bill Me Later to pay for the order.  The customer contacted us on 12/11/2012 and advised the item arrived defective. Therefore, we shipped out a replacement...

bed set to the customer. The customer was advised that they would need to return the original item; otherwise we would charge them for the replacement within 30 days. On 01/11/2013, and automated email was sent to the customer, and we advised that we hadn't received the defective item back, and so we would be charging the customer for the replacement bed set they received, in the amount of $119.99, if the item wasn't returned by 01/18/2013. On 01/19/2013, our Pay Support Department attempted to contact the customer due to the replacement charge failed, and requested that the customer contact us so that we could assist in getting this matter taken care of. The customer didn't reply and so a request was sent to our Loss Prevention Department to close the customer's account until the customer paid for the additional bed set received.  On 01/28/2014, the customer contacted us and advised that they never go the chance to return the original/defective item back to us. The customer wanted to know how to return the defective merchandise. The customer was provided with return labels. Consequently, we don't have any records showing that the customer used the return labels to return the defective merchandise.  According to our records, the customer placed three orders in 2014 and an additional four orders in 2016. There weren't any issues with the orders and were processed and shipped quickly.  On 04/11/2016, our Pay Support Department found that the customer's orders shouldn't have been processed, due to the outstanding balance owed for the replacement bed set that we shipped to them. Therefore, they proceeded to cancel the customer's orders.  [redacted]We have reviewed the notes on the customer's account and the order history. Based upon the information on the account, we have decided to make an exception, and reopen the customer's account. Any orders that have been canceled, will need to be reordered, if the customer wishes to receive these items.  In the future, if the customer receives a replacement order, they will need to ensure that the original order is returned or the replacement item has been paid for. If the original item isn't returned or the replacement item hasn't been paid for, the customer is subject to having their account closed, and will not be able to reorder with us until the matter has been taken care of.  The customer's $9.71 reward dollars are available and can be used on a future order with us. Sincerely,  Overstock

To whom it may concern, We have researched and found that the customer contacted us today, 08/06/2015, via the chat option. The customer wanted Overstock to provide information about a ring that they sent back to Asurion; however, the customer isn't listed on the account that the ring was purchased...

on. She isn't listed as the account holder or the gift recipient of the order. The customer was informed that as she wasn't listed on the account, we couldn't provide any information about the records we have on our end. The customer was advised that we would need the account holder to add them to the account as an authorized user so that we could further assist them.Reviewing the chat conversation, it appears as if the customer was unhappy that we couldn't assist them. The customer advisd that she is listed on the Asurion account and wanted an update as to what is going on with the ring.We explained to the customer that Asurion is a 3rd party company that takes care of the warranties and so we do not have access to their records. It was explained to the customer that if she were listed on the Overstock account we could further discuss the concern and account with her.The customer then said "It's fine. I'll file a complaint with Revdex.com."In reviewing the chat conversation, we have found that we cannot provide information about the status of the customer's ring, due to the customer isn't listed as an authorized user on the account, and the ring was also returned to Asurion. As the ring was returned to Asurion, we cannot review their notes or records, regarding this return.Overstock is willing to help the customer, if needed, to contact Asurion and see what is going on with the return. However, due to security reasons we are unable to speak to anyone other than the account holder. We will do whatever it takes to protect the reliability of the account holder's Overstock account. This is to ensure the safety of their information that is on file. Therefore, in order to speak to anyone other than the account holder, the account holder needs to contact us, and provide authorization to speak to the customer.Sincerely, Overstock

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
It is a shame that a customer has to go through this to begin with I have spent a lot of money with this company and there are also many emails that they left out in this response. A company needs to do what's right! Sometimes that means bending the rules. Furniture that melts on the first 90 degree day in Arizona when we have 200 days over 90 and hit 118 degrees should not be shipped to this region at all.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To whom it may concern,
The customer placed an order on 10/15/2015 for the Kobe 3-piece Grey Sectional. The name on the account is listed as [redacted].
The customer paid $1399.99 for the sectional. The order was shipped out with a freight carrier and delivered on...

10/27/2015.
The customer contacted us on 10/27/2015, and advised that they were "unhappy with some features of product". Therefore, we issued an $80.00 discount on the order. The customer called again on 10/27/2015, and advised that the ottoman arrived, and was defective. It was explained that the holes didn't match up where they needed to screw in. The customer wanted the ottoman replaced; however, when we explained the timeframe to request replacement parts to be shipped out, the customer advised that they didn't want to wait for replacement parts. It is noted that the customer was previously given an $80.00 credit and that the customer spoke to a supervisor. The supervisor advised that they would contact the warehouse and request to have the defective ottoman replaced. The customer requested additional compensation if they had to return the ottoman. We did request pictures showing the defects, but the customer did not want to send the requested pictures, stating that the defects are too hard to see. We advised we would check on what the available options were and contact the customer back. On 10/29/2015, we spoke to the customer, and they advised that the middle legs for the sofa were not flush. As we spoke to the customer, we explained that the warehouse wouldn't be able to send a replacement ottoman, as proceeded to provide the available options to the customer. The customer was offered to return the item for a full replacement, and to issue a partial refund, or to return the item for a full refund, and we would issue compensation. The customer advised they wouldn't be shopping with us and wouldn't accept the offer of compensation. We then offered the customer a 20% discount back to their form of payment, to keep the item as-is, but we were advised this was unacceptable, and they would like 50% back. We then confirmed that we had previously issued $80.00 and would be willing to issue an additional $520.00 back to their form of payment, so that the discount was a $600.00 discount. The customer then wanted an additional $100.00 in-store credit, on top of the $600.00 discount, that we had offered to keep the item as-is. We explained we cannot issue any additional credit. As a result, the customer then wanted to return the item for a full refund, and wanted $700.00 in-store credit. We advised they could return the merchandise for a full refund and we would be willing to issue a $350.00 in-store credit. The customer didn't like the options provided and requested a supervisor call him back.A supervisor contacted the customer back and agreed to issue an additional $520.00 back to the form of payment used, to bring the total discount to $600.00, and to issue an additional $100.00 in-store credit on his wife [redacted]'s account. The $100.00 in-store credit that was issued was used to place an order with us. On 05/29/2016, the customer contacted us on Facebook stating that their review had been denied twice, and so they thought to leave a review on Facebook, as well as one with the "Revdex.com". The customer then left a review of their experience and issues with the item. We did speak to the customer regarding the information left on our Facebook page. The customer expressed their opinion of the product, and mentioned the issues they experienced with the delivery. The customer advised that they only accepted the discount to keep the item as-is, because they felt hassled with the return. The customer was unhappy that their review wasn't posted and we explained the reviews must contain details about the item only, and if the review provided pertains to the nature of delivery the customer service provided, or the partial refund that was issued, the review will not be approved, as these details are situational and don't apply to the item. The customer then requested a full refund. Because a partial refund had previously been issued, to keep the item as-is, we did agree to review the previous interactions, to determine if all available options had been provided to the customer. Consequently, we did listen to the call between the customer and the supervisor, and confirmed that we offered the different options that were available. We advised that because the customer denied the return option that was presented to them, and agreed to keep the item as-is for a $600 discount and a $100.00 in-store credit issued to their wife's account, we would not be able to accept the return or issue any additional compensation. Overstock is not required to issue any additional credit as the customer agreed to keep the item as-is for the $600 discount and a $100.00 in-store credit issued to their wife's account; which was issued upon the customer's agreement. Overstock does post reviews based upon the product and the customer's individual experience using it and any details about why they liked or disliked the product. All submitted reviews are subject to the terms set forth in our Terms of Use. In addition, we reserve the right to not post the review if it contains any of the following types of content or violates other guidelines:
•Obscenities, discriminatory language, or other language not suitable for a public forum
•Advertisements, ?spam? content, or references to other products, offers, or websites
•Email addresses, URLs, phone numbers, physical addresses or other forms of contact information
•Critical or spiteful comments on other reviews posted on the page, or their authors
•Shipping, packaging, or returns specifics
Guidelines for submitting a product review can be found using the following link: https://help.overstock.com/app/answers/detail/a_id/34.Sincerely, Overstock

To whom this may concern,   Purchase date: 05/31/2016 - Black Titanium Men's Hammered Black Cobalt Center 8mm Comfort Fit Ring $132.99 as well as the 3 Year Jewelry Protection Plan $15.39, total: $148.38. 8/23/2016 – The customer contacted Overstock stating that she would like to return the...

ring because the ring had broken after being worn. Because the customer had purchased the 3 Year Jewelry Protection Plan, this issue was forwarded to our specialized representatives in our warranty department. The customer opted to be refunded for the ring. The customer was advised that she would be contacted within 1-2 business days. 8/25/2016 – The customer was contacted by an Overstock representative to let her know that the warranty she purchased will cover this return. The customer was advised to contact Overstock’s Protection Plan Department at 1-866-593-2594 to file the claim and was also provided with her warranty number. The customer replied back to the representative hours later stating that this matter was not settled. The customer had called the warranty department and was advised by whoever she spoke with that she would be getting a refund for the ring however not for the warranty she purchased for the ring. The customer insisted on having a full refund for the product as well as the warranty. In response to this, Overstock’s representative reminded the customer of the purchase date and that without the warranty, the customer would not qualify for a return of the product. The warranty warranted this return and served its purpose. The customer disagreed and explained her dissatisfaction stating that Overstock sent her a faulty product to begin with. 8/29/2016 – In response to the customer’s last email on 8/25/2016, the same representative advised the customer why we would not be refunding for the warranty and that is because the customer is outside of the 30 day return timeframe and that the customer would not qualify for a return for a refund had she not purchased the warranty. In response to this, the customer replied letting us know again how dissatisfied she was about this issue. The customer explained that she would be forwarding this matter to the Revdex.com and that she would also advise against shopping with Overstock to the people she knows.  Then the customer asked for someone higher to help her. 9/2/2016 – A supervisor contacted the customer and let them know that we processed her refund for both the ring and the warranty. This issue is resolved on Overstock’s end. Sincerely, Overstock Tell us why here...