Overstock.com

Complaint: [redacted]
I am rejecting this response because: I have already stated all that Overstock did in their response. This is a very bad business practice. Apparently this happens frequently and I am not the only one whom this has happened to. Most people would not go the trouble and just never shop at Overstock again. Problem is that most people would not speak up and file a complaint but many have and have the same complaint. I want the public to know what is going on and be able to make an informed decision about Overstock. I think the history speaks for itself and I will not be making use of the store credit because I may never get any item I purchase but be without my money for a month while waiting for a resolution. I bought one other item a few weeks earlier and the quality was awful but at least I got it. 
Sincerely,
[redacted]

To Whom It may concern, Our customer purchased the Furniture of America Sandre Glam Tufted Flannelette Sleigh Bed, with the Furniture of America 2-piece Dresser and Mirror Set, order number [redacted], on 09/13/2016. Once an order is placed and in the processing state with our warehouse, we are...

unable to cancel the order through our system. Customer contacted Overstock requesting cancellation of the Furniture of America Sandre Glam Tufted Flannelette Sleigh Bed on 09/14/2016. Our customer care representative has advised the return shipping cost would be covered. Oversized items may take 1-10 business days to process and ship from our warehouse, the Furniture of America Sandre Glam Tufted Flannelette Sleigh Bed, with the Furniture of America 2-piece Dresser and Mirror Set, where shipped from the same warehouse under Lodeso Pro number 820588, on 10/22/2016. On 10/12/2016, customer contacted Overstock informing the Furniture of America Sandre Glam Tufted Flannelette Sleigh Bed has been refused. Return was registered on 10/13/2016. On 10/21/2016, It was confirmed to our warehouse that the Furniture of America Sandre Glam Tufted Flannelette Sleigh Bed was refused, only the Furniture of America 2-piece Dresser and Mirror Set was accepted by our customer. Our customer was refunded the full purchase amount for the Furniture of America 2-piece Dresser and Mirror Set, on 10/21/2016.   Sincerely, Overstock

To whom it may concern,  The customer created an account using email address [redacted]@twc.com. The customer placed orders using this email address. The orders placed on this account were canceled by our Loss Prevention. The customer was informed that they would need to send a wire transfer in...

order to place an order through our website. The customer was informed of this more than once.  The customer then created a new account, using email address [redacted]@yahoo.com, and placed an order. The customer used an Overstock store credit card to place the order. The order was canceled, and the customer was informed that they would need to send a wire transfer to complete their order.  Overstock has partnered with a bank, named Comenity Capital Bank, to provide a credit card that can be used exclusively to purchase items on our website. However, the bank makes all the financial decisions regarding the credit card approval process, and Overstock doesn't have any control over who is approved for the credit card.  Therefore, when an order is placed on Overstock.com's website, the customer is subject to having their orders reviewed by our Loss Prevention Department. If our Loss Prevention Department determines that the customer will need to send a wire transfer, to complete their order with us, the customer will need to abide by this decision.  We have reviewed the notes on file, and confirmed that the customer has spoken to our Loss Prevention Department, and that they were advised that the shipping address on file has "suspicious activity" linked to it. The customer was advised that they will need to send a wire transfer to complete the order, and they were provided with the information needed to complete the wire transfer.  If the customer would like to discuss the decision made, they can contact our Loss Prevention Department at 1.866.211.0729.  For any assistance the customer may need with their credit card, they will need to contact the bank that is associated with the credit card, at ###-###-####. Sincerely,  Overstock

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Overstock explained where the error was made, offered to pay for additional certification in light of the local jeweler who told me it was not diamond. After consulting with a GIA certified jeweler, they confirmed the ring's authenticity and assured me they would appraise and certify it as a genuine diamond. Overstock was incredibly prompt in resolving my problem, followed through fully to see where the miscommunication happened, and offered appropriate responses. I was incorrect in my assessment of their listing and am glad to say that they worked through my emotionally-driven fury with tact and professionalism. I would highly recommend this company in the future, in light of the quality of their customer support and the resolution they offered.
Sincerely,
[redacted]

To Whom It May Concern, According to the record that Bongo has provided us with, it doesn't show that the customer paid duties and taxes. We have attached the record we have received from Bongo. As we show the duties and taxes weren't paid, the orderwas marked to have the customer pay the duties and taxes upon delivery.Due to we value the customer and their business, it was determined that we would assist with paying for the cost of the taxes and duties. Therefore, we requested that Bongo issue a refund in the amount of $43.41 EUR.Bongo informed us that they released the funds to PayPal on 08/03/2015, in the amount of $43.41 EUR; however, we have found out today, 08/11/2015, that the funds are being held by PayPal, as the customer filed a dispute. PayPal will not release the funds until the dispute has been resolved.At this time, the customer will need to contact PayPal, to determine the processing timeframes, due to the dispute that has been filed.Sincerely,Overstock

To whom it may concern: The customer ordered three computers and 3 warranties on 11/05/2015. The cost of each computer was $154.99 – 3 computers total - $464.97 The cost of each warranty was $52.49 – 3 warranties total - $157.47 The first computer was found to be defective it was returned and...

arrived at our warehouse on 01/05/2016. 01/03/2016 the refund was given for the warranty in the amount of $52.49. 01/05/2016 the refund was given for one computer returned in the amount of $154.99. The customer was given the information needed regarding the warranties and after some time the customer decided to return the items for a refund with a request to refund the warranties as well. The refund for the warranties in the amount of $104.98 was issued on 07/18/2016. The refund for the computers in the amount of $304.80 was issued on 08/16/2016 There is a difference of $5.18 which was not refunded because they were Club O dollars. Any time an item is returned, the Club O Rewards dollars that were earned on the purchase are debited from your Rewards account. The reason that $5.18 was not refunded was because the Rewards earned on this particular order, were used on another purchase and we cannot debit them from the account, so it is withheld from the refund. The customer’s request for interest and late fees that have been added to her credit card cannot be fulfilled. The customer has been refunded in full for the computers and warranties. Overstock cannot refund more than the customer paid for the items.   Overstock cannot be responsible for another person's personal practices in regards to payments of their credit card statements. If the customer does not agree with the late fees or the interest charged they will need to contact Comenity Capital Bank as they are responsible for applying these charges to the customer’s bill.   Comenity Capital Bank may be reached at: 855-810-2546 Representatives are available Monday-Saturday, 8:00 AM – 9:00 PM EST, closed Sunday’s and major holidays.   Sincerely, Overstock

To whom this may concern,   [redacted] Order placed 04/11/2016 and delivered 04/15/2016. 05/03/2016 First contact by customer asking: customer noticing upon wearing the ring that the prongs are really rough and they are getting caught in clothing and blankets? Is this a normal thing? Can the...

prongs be smoothed out? 05/03/2016 Overstock representative contacted the customer and the customer explained the issue. A return was not what the customer wanted at this time. 05/04/2016 Overstock emailed the customer advising of the 5 year manufacturer warranty. 05/04/2016 Overstock advised the customer that the shipping to the warranty repair would have to be paid by the customer – but we would reimburse for the money spent to ship. The warranty would pay for the ring to be sent back to the customer after repair. 08/01/2016 Customer contacted us by our chat option and explained the ring was doing the same thing (the prongs are really rough and they are getting caught in clothing and blankets). The customer was given the return address for the warranty to send it in for repair. 08/19/2016 the customer contacted us to advise she returned the ring again under the warranty and placed a note in the box asking that the ring not be repaired but rather returned for a refund due to the problems she was having with it.  Also the customer received an email stating the warranty department had received the ring on 08/04/2016. 08/23/2016 Customer contacted Overstock by chat asking when the refund would be issued; and at that time we sent an urgent request to the warehouse/shipper asking if they had received the ring. They had not received it.  The customer was not able to provide the return tracking number as her computer went down and she was not able to get into the computer for any stored information. 08/24/2016 Overstock emailed the customer and advised that the warehouse/shipper had not received the returned ring. 08/24/2016 Customer contacted us by email to advise she had transposed some numbers in the address and the ring had been returned to her. 08/25/2016 Overstock had all the information needed to take care of the return. The customer needed the address of where to return the ring for a refund. 09/02/2016 Overstock emailed the customer the return instructions and the address to return the ring to. 09/03/2016 Overstock emailed the customer with return instructions and return address. This email included the fact that we can reimburse the customer for the return shipping charge. The information sent included: Fax the shipping receipt to ###-###-#### Attn: “[redacted]”, [redacted],for reimbursement. The issue was resolved because once the item is returned the refund will be given.   Sincerely,   Overstock

Complaint: [redacted]
I am rejecting this response because:  First, I'd add that OverStock (OS) support team has been available and fairly easy to work with.  However, to us the customer, the main scope of the complaint has not been addressed.  Through the last four months, we've had to deal with countless hours lost in coordinating deliveries (four or five), being available for the deliveries, being available for the final pickup, and hours spent on the phone with support.  After all this, we agreed to OS Support's offer, that we would accept other than perfectly NEW furniture to put a close to this ordeal.  However, the last attempted delivery was not the furniture we'd agreed to.  While it seems OS Support and us agreed on many things, it would seem OS does not have even limited control over the shipping/logistics of supporting their customers through to the end of the sales transaction.  While OS does not have control of the condition of the products delivered, it would seem they would "own" that responsibility, correct in manner, and oversee that correction.  For the hassles we've endured, (we just wanted new furniture), we feel it is only right that OS would offer FREE delivery of the returns, and FULL refund of those items (except items by law that cannot be returned).  We do not wish to have anything from OS that we didn't provide a payment.  Whether or not we actually go through with the returns is our option to consider.OS provided two options (either or, not "in addition"), either they provide us free shipping of the returns and refund at a discounted rate (applied to OS Points - NOT to the charge card), OR 15% off next purchase.  We offered to repurchase the furniture, AT THE SAME PRICE as the original purchased price.  OS support would not agree.  However, since the last communication with OS support, the price on the furniture was reduced, and after their 15% off sale (provided on the OS Web site, not just to us from OS Support), the price on the furniture would have been the EXACT price we had originally paid.  In a matter to two days, the entire transaction would have been right where we had left off... incomplete delivery of TWO sets of furniture, and with us awaiting for the next delivery.  OS would have "won" with funds ($5,000 more) from a customer, and we, the customer still left to wait on deliveries.We feel it is only right, since we can now re-purchase the same furniture ONE OUR OWN without OS Support's intervention, that OS Support would offer FREE returns and FULL credit to the charge card NOT to the OS Points for those items (except items not returnable by law).  Thank you.
Sincerely,
[redacted]

To Whom it May Concern, Upon review of the customer’s account, I am unable to locate an order for the 18 pieces of patio furniture in discussion. Overstock requests additional information in order to assist; customer may provide the item name/s, item number/s, and order number/s. With the requested information Overstock will be able to research and review for a resolution. Sincerely, Overstock

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To Whom It May Concern   There was a delay in getting an update from the dock search.  Customer has been given $100 in Club O rewards for the issues Overstock has created a replacement order for the set and customer was told they could keep or donate the items received.   Sincerely Overstock

Complaint: [redacted]
I am rejecting this response because:They now added almost 300 dollars in charges to my Credit card after this complaint was lodged and this after they already refunded me for the shipping the issue is they sent me the wrong sizes on two items that notwithstanding this requires a fair result retract the illegitemate payment that I did not there authorize (that is fraud and theft) and return to me a fair costing for inconveniencing me please for this constant issue with your company over these matters.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: on most of Overstock's items, if there are more than 1 color, the picture will show more than 1 color.  I assumed because there was only the white chair posted, this is the only color the chair came in.  I considered the "Black" because of the legs of the chair, not the seat cushions.  I was infomed by live chat that if the product is not packed properly upon return, I will only get a partial refund.  I went to the UPS store to purchase a box, which I paid $22.25.  UPS came to my house yesterday.  The item was not ready for shipment.  The note stated they will be coming today between 1-5pm.   I am expecting a full refund.   I am rejecting the response because this entire order has been a nightmare from the beginning all because my package was left out in the rain and the box was destroyed.  I have been a good standing customer for a while now and because of the poor customer service I received, I will not shop there again.  One of many customers lost because of poor customer service. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To Whom it may concern, The replacement can be tracked here : [redacted]. We need to give the shipping company 1-2 business days after the package shows delivered since on a few occasions the delivery scan can be pre-mature.  Sincerely , Overstock.com

Complaint: [redacted]
I am rejecting this response because: I was told by Donna in customer relations on a recorded line that the luggage will be here that Thursday which was a lie
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The resolution is satisfactory if monies are returned in a check. The items were paid for on a Overstock .com credit card, which is almost paid up!  I do not want an overstock.com credit.! Thank you.  Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: These guys are full of CRAP at Overstock.com first off even after they have said that they were going to stop the spam it has not stopped and they continued to send me spam. Overstock.com has been contactedmultiple times now.  2nd off it does NOT take 10 days to stop spamming my mailbox. That should cease immediately.  I am sick of this crap! And the constant lies by Overstock.com  Overstock.com has been already caught red handed by the Federal Trade Commission ("FTC") in the USA and was found to have been spamming.  These guys are pure [redacted].  Once again I have NEVER been a customer of overstock.com and they never should have been spamming me in the 1st place.  The only way that overstock.comwould have been able to get my email address was if they bought a mailing list from some one who harvested my email address from some where.  The response from overstock.com is pure garbage and they have been caught spamming red handed.  I am a Canadian Citizen and Overstock.com is in violation of Canadian Anti-spam laws.  Overstock.com has been caught red handed spamming which is a violation of Canadian anti-spam Laws under section 3 and 6(1)(a) http://laws-lois.justice.gc.ca/eng/acts/E-1.6/FullText.html1 (1) The following definitions apply in this Act.    commercial activity means any particular transaction, act or conduct or any regular course of conduct     that is of a commercial character, whether or not the person who carries it out does so in the expectation of profit,     other than any transaction, act or conduct that is carried out for the purposes of law enforcement, public safety,     the protection of Canada, the conduct of international affairs or the defence of Canada. (activité commerciale)    electronic message means a message sent by any means of telecommunication, including a text, sound, voice or     image message. (message électronique)3 The purpose of this Act is to promote the efficiency and adaptability of the Canadian economy by regulating commercial    conduct that discourages the use of electronic means to carry out commercial activities, because that conduct(a)    impairs the availability, reliability, efficiency and optimal use of electronic means to carry out commercial activities;6 (1) It is prohibited to send or cause or permit to be sent to an electronic address a commercial electronic message unless(a)    the person to whom the message is sent has consented to receiving it, whether the consent is         express or implied; Overstock.com is sending mail to Canadian Citizens (myself) and you have violated the laws of Canada by continuing to spamMy mailbox.   You have no consent to send any email to me and I have never been a customer of overstock.com Overstock.com has absolutely no consent to be emailing me. Any further emails from Overstock.com will be considered a further violation of Canadian law. The marketing policies of Overstock.com are less than acceptable they are to stop doing spam runs immediately and cease their mass mailing campaign.
Sincerely,
[redacted]