Oxmoor Mazda

This letter acknowledges the receipt of a consumer complaint dated July 22, As you know, Oxmoor Mazda appreciates the opportunity to respond whenever a customer complaint is brought to our attention.I am happy to report that Mrs***'s new plate and registration were send yesterday via Federal Express and received by her todayI hope that Mrs [redacted] is enjoying her new vehicle.Sincerely, [redacted]

October 19, 2016Revdex.com Conciliation Department South Fourth Street Louisville, KY 40203RE: Revdex.com Case ii [redacted] To Whom it may concern:This letter acknowledges the receipt of Mr [redacted] 's correspondence of October 18, As you know, Oxmoor Mazda appreciates the opportunity to respond whenever a customer complaint is brought to our attention,Mr [redacted] stated in his Revdex.com response that immediately after the purchase the vehicle would drift to the left at just driving mph, however, when he brought the vehicle in for window tinting at miles he did not mention anything about the issue.His first mention about the drifting was at milesAn alignment was done and as evidenced by the attached print out the alignment was within specifications by MazdaOxmoor Mazda has no reason not to address Mr [redacted] 's concerns, as his vehicle is still under warranty and Mazda pays Oxmoor Mazda to make warranty repairs.Mr [redacted] mentions in his original complaint that he had the same problem in dealing with another dealership with his Pontiac G6.There is another Mazda dealership in Louisville and they are set up to perform warranty repairs upon Mr [redacted] s Mazda CX5, perhaps Mr [redacted] should get a second opinion.Should you have any questions please do not hesitate to contact me.Sincerely, [redacted] Service Director

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ?

This letter acknowledges receipt of a consumer complaint dated July 5, As you know, Oxmoor Mazda appreciates the opportunity to respond whenever a customer complaint is brought to my attentionI am happy to report that the complaint has been resolved to [redacted] satisfaction

This letter acknowledges receipt of Ms [redacted] ' correspondence of April 14, As you know, Oxmoor Mazda appreciates the opportunity to respond whenever a customer complaint is brought to our attention I am happy to report that the customer has been contacted and Mazda is in the process of getting a new key made with the FOB at no charge for Ms [redacted] , Should you have any questions please do not hesitate to contact me, Sincerely, [redacted] General Manager

This letter acknowledges the receipt of a consumer complaint dated March 1, As you knowOxmoor Mazda appreciates the opportunity to respond whenever a customer complaint is brought to our attention.I am happy to report that the complaint has been resolved to [redacted] full satisfaction.Should you have any question please do not hesitate to contact me.PLEASE SEE ATTACHMENT FOR ORIGINAL?

This letter acknowledges the receipt of a consumer complaint dated August 22, As you know, Oxmoor Mazda appreciates the opportunity to respond whenever a customer complaint is brought to our attentionOn August 16th 2016, Ms [redacted] purchased a new Mazda from Oxmoor Mazda Mario, the finance director disclosed the sales price and the fees associated with the purchase before Ms [redacted] signed the Purchase OrderAs part of the transaction, the finance manager offered Ms [redacted] additional products available which Ms [redacted] declinedThe salesman inadvertently listed the odometer miles of when the actual mileage was miles.I called Ms [redacted] on August 23" and made the offer to back this car deal out that day only, Ms [redacted] said she would let me know by the end of the day if she wanted to bring the vehicle backAs of today I have not heard from her.Should you have any questions please feel free to contact me.Sincerely, [redacted]

See attachment for original response.This letter acknowledges receipt of a consumer complaint dated November 10, As you know, Oxmoor Mazda appreciates the opportunity to respond whenever a customer complaint is brought to our attention,I deeply regret that Ms [redacted] was not completely satisfied with her recent sales experience at Oxmoor Mazda [redacted] , Finance Director of Oxmoor Mazda contacted Ms [redacted] and asked her to return to Oxmoor Mazda to discuss any issues she had with her purchase transaction[redacted] explained to Ms., [redacted] that the special benefits package, as well as its associated cost, is clearly shown on the purchase documents signed by her, The package provides the customer with additional benefits totaling in value of over $6,arid does not require the customer to bring the vehicle back to the dealership; however, we would like to have Ms [redacted] return to receive her free first oil change, Ms [redacted] will receive a booklet detailing all the benefits of the package 6-weeks following her purchase, I sincerely hope Ms [redacted] is enjoying her new vehicle and chooses to utilize the many benefits provided under the program.Ms [redacted] decided to cancel the GAP coverage and has signed the appropriate paperwork, The refund for the GAP coverage will be forwarded to the lien holder and applied to her outstanding loan,If you have any questions or comments, please do not hesitate to contact me at [redacted] Sincerely,

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted] %

This letter acknowledges the receipt of a consumer complaint dated August 22, As you know, Oxmoor Mazda appreciates the opportunity to respond whenever a customer complaint is brought to our attention.? On August 16th 2016, Ms [redacted] purchased a new Mazda from Oxmoor Mazda Mario, the finance director disclosed the sales price and the fees associated with the purchase before Ms [redacted] signed the Purchase OrderAs part of the transaction, the finance manager offered Ms [redacted] additional products available which Ms [redacted] declinedThe salesman inadvertently listed the odometer miles of when the actual mileage was miles.I called Ms [redacted] on August 23" and made the offer to back this car deal out that day only, Ms [redacted] said she would let me know by the end of the day if she wanted to bring the vehicle backAs of today I have not heard from her.Should you have any questions please feel free to contact me.Sincerely, [redacted]

This letter acknowledges receipt of a consumer complaint dated July 5, As you know, Oxmoor Mazda appreciates the opportunity to respond whenever a customer complaint is brought to my attention. I am happy to report that the complaint has been resolved to [redacted] satisfaction.

This letter acknowledges receipt of Mr [redacted] 's correspondence of September 25, As you know, Oxmoor Mazda appreciates the opportunity to respond whenever a customer complaint is brought to our attention,I am happy to report that Oxmoor Mazda honored the Trucar pricing and Mr [redacted] returned to Oxmoor Mazda on September 26" and completed the purchase of the vehicle.If you have any questions please do nothesitate to contact me.Sincerely, [redacted] General Manager

This letter acknowledges the receipt of a consumer complaint dated September 12, As you know, Oxmoor Mazda appreciates the opportunity to respond whenever a customer complaint is brought to our attention.On or about August 13, 2016, Mr*** purchased Mazda from Oxmoor MazdaAs part
of the transactionMr*** was to get a check back in the amount of $Mr*** financed the vehicle, and Oxmoor Mazda had to wait for the bank to fund the loan before the check for $could be released.I am happy to report that check #in the amount of $was mailed yesterday, September 12, and Mr*** should have received it either today or will receive it tomorrow,Should you have any questions please feel free to contact me.*** ***General Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This letter acknowledges receipt of a consumer complaint dated April 3, As you know, Oxmoor Mazda appreciates the opportunity to respond whenever a customer complaint is brought to our attention.I am happy to report that the complaint has been resolved to Mr*** satisfaction, and a
check, a copy of which is attached, was mailed to him today.I hope that Mr*** is enjoying his new vehicleIf you should require further information, please do not hesitate to contact me.Sincerely,*** ***See attachment

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*** *** ***This letter acknowledges receipt of a consumer complaint dated May 10, As you know, Oxmoor Mazda appreciates the opportunity to respond
whenever a customer complaint is brought to our attention,I have investigated *** *** complaint and offer the following in response;On or about October 1, *** *** purchased a Mazda CXfrom Oxmoor MazdaAs part of the transaction *** *** purchased an extended warranty for $1661,Shortly after her purchase, *** *** decided that she wanted to cancel the extended warranty and contacted Oxmoor MazdaDue to miss-communication, her cancellation was not processed immediatelyWhen *** *** contacted the Oxmoor Mazda accounting department the cancellation was processed and back dated to the original purchase dateA check in the amount of $1,was sent to ** *** *** *** on March 2, *** cashed the check on March 8, as evidenced by the attached copy of the canceled check.Accounting contacted *** *** *** today and found out that the check issued by *** *** was applied to the wrong customer's accountThe entry since has been reversed and correctly applied to *** *** loanIt may take up to three days for the payment to show up on her account, however, if she wishes to inquire by telephone she should be able to verify that the check was credited to her account.*** *** requested to be paid for excessive interest she incurred, We calculated the interest on the extended warranty amount of $1,for months at 3.99% and a check in the amount of $ will be mailed to her this weekShould you have any questions please do not hesitate to contact me at *** *** *** General Manager

October 19, 2016Revdex.com Conciliation Department South Fourth Street Louisville, KY 40203RE: Revdex.com Case ii *** *** ***To Whom it may concern:This letter acknowledges the receipt of Mr***'s correspondence of October 18, As you know, Oxmoor Mazda appreciates the opportunity to respond whenever a customer complaint is brought to our attention,Mr*** stated in his Revdex.com response that immediately after the purchase the vehicle would drift to the left at just driving mph, however, when he brought the vehicle in for window tinting at miles he did not mention anything about the issue.His first mention about the drifting was at milesAn alignment was done and as evidenced by the attached print out the alignment was within specifications by MazdaOxmoor Mazda has no reason not to address Mr***'s concerns, as his vehicle is still under warranty and Mazda pays Oxmoor Mazda to make warranty repairs.Mr*** mentions in his original complaint that he had the same problem in dealing with another dealership with his Pontiac G6.There is another Mazda dealership in Louisville and they are set up to perform warranty repairs upon Mr***s Mazda CX5, perhaps Mr*** should get a second opinion.Should you have any questions please do not hesitate to contact me.Sincerely,*** ***Service Director

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
While I did eventually get the check, I find it interesting that the GM was glad to respond to a Revdex.com complaint but never responded to my personal emails to him asking for help.In addition, his response failed to explain why the check (see attached) was dated 8/29/and sat on someone's desk until it was postmarked on the 12th of SeptemberThere was no explanation as to why I was told about the deal being financed on one date by the finance person, another date by the Finance Manager, and still a third date by the Sales Manager.There was no acknowledgement of the fact I had to take time to travel multiple times to their location in order to get any response.There was no apology for making me wait over a month to get reimbursed
Regards,
*** ***

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Revdex.com:
I have reviewed the response made by the business in reference to *** ** *** What Oxmoor Mazda has tried to do in their respond is allude to the issue being resolved after my first inquiry about the check which is far from trueI contacted the financial director separate times regarding the issue as well as my sales representativeIt was only when I asked for proof the check was sent, in February, that the financial director responded to me, a week later, the check was never sentHighly recommend to steer clear of this organizationThe check has finally, six months later, been received.
Regards,
*** ***