Oxmoor Mazda

This letter acknowledges the receipt of a consumer complaint dated October 9, As you know, Oxmoor Mazda appreciates the opportunity to respond whenever a customer complaint is brought to our attention.On or about April 30, Mr*** purchased a new Mazda CXwith miles from Oxmoor
Mazda.On May 13, Mr*** returned to Oxmoor Mazda to have the windows on his vehicle tinted and there was no mention of the vehicle pulling at that time, The mileage was at 481.On July 20, Mr*** returned for his first oil change and the odometer showed miles drivenAt that time Mr*** reported that the vehicle was pulling to the leftOxnoor Mazda performed an alignment inspection and could not find anything wrong with the suspension partsThe rear toe was slightly out of specification and an adjustment was performedThe vehicle was test driven and did not pull to the left any longer.On September 1, Mr*** came back to Oxmoor Mazda and stated that his vehicle is still pulling to the left and the left front tire is leaking airAt that time the vehicle had milesThe technician found a nail in the left front tire and after repairing and test driving the vehicle there was no pulling to the left.On November 11, Mr*** brought in his vehicle with 10,miles and stated that it was slightly pulling to the left when driving 65mph on the highwayHe described it more of a drift than a pullThe technician found that the vehicle did not have an alignment issue, but that the drift may be due to the road surface, He also noted that the low tire light was on.On December 4, Mr*** returned with a concern that his console lid was loose and a wheel stud was strippedHe did not mention a pull or drift from the vehicle.In February 15, Mr*** came to Oxmoor Mazda Service to have his oil changedAgain, he did not mention a pull or drift from the vehicle.On July 7, Mr*** returned for routine maintenance with 20,miles, and did not mention any pull or drift from the vehicle.Mr*** mentioned that his tires were losing air, which is a conditionAir must be added to vehicle's tires periodically and more in cold weather.Mr*** stated that the cause of the accident on August 17, was hydroplaningHydroplaning occurs when a layer of water builds between the wheels of the vehicle and the road surface, leading to a loss of traction that prevents the vehicle from responding to control inputsThere is no evidence that the accident was caused by the vehicle drifting or pulling into a certain direction,While I regret that Mr*** is dissatisfied, nothing is due or owed to him in regards to this complaint,Should you have any questions please do not hesitate to contact me,Sincerely, *** *** See attachment for original

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution was satisfactory to me and I appreciate that the problem was addressed professionally and efficiently.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
That's a lieWhen I got my car at miles, not (not that it makes a big difference but I want to tell it exactly how it was), I drove the car home and to work the next day and paid close attention to the handlingMostly because my previous car drifted and I wanted a car that didn't drift or have any other issuesSo, the very next day I called them and told them about that issue and the mainly other problems my car had (most of which Mazda didn't fix until several months later and the other issues they still haven't fixed or even tried to inspect)When they started to ignore my calls I started to email them to have proof of what I was telling themAnd when the corporate office sent me a survey about my experience I told them about my issues and I even sent them an email mentioning that I had a drifting issue which they never responded toAnd over time I sent Oxmoor several emails to different employees about my issuesThey kept giving me the runaroundAnother issue I even reported on the survey and to Oxmoor is that my tires kept losing air too quickly, the same issue I still have (not just when it's cold out)There's something wrong with my car's handling whether or not Oxmoor wants to admit to itThis could've been avoided when I got the car if they had only went on the highway and seen it for themselvesSo me telling them this didn't start after having the car for a long time but as soon as I got it.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
That's a lieWhen I got my car at miles, not (not that it makes a big difference but I want to tell it exactly how it was), I drove the car home and to work the next day and paid close attention to the handlingMostly because my previous car drifted and I wanted a car that didn't drift or have any other issuesSo, the very next day I called them and told them about that issue and the mainly other problems my car had (most of which Mazda didn't fix until several months later and the other issues they still haven't fixed or even tried to inspect)When they started to ignore my calls I started to email them to have proof of what I was telling themAnd when the corporate office sent me a survey about my experience I told them about my issues and I even sent them an email mentioning that I had a drifting issue which they never responded toAnd over time I sent Oxmoor several emails to different employees about my issuesThey kept giving me the runaroundAnother issue I even reported on the survey and to Oxmoor is that my tires kept losing air too quickly, the same issue I still have (not just when it's cold out)There's something wrong with my car's handling whether or not Oxmoor wants to admit to itThis could've been avoided when I got the car if they had only went on the highway and seen it for themselvesSo me telling them this didn't start after having the car for a long time but as soon as I got it.
Regards,
*** ***

This letter acknowledges the receipt of a consumer complaint dated March 1, As you knowOxmoor Mazda appreciates the opportunity to respond whenever a customer complaint is brought to our attention.I am happy to report that the complaint has been resolved to *** *** full
satisfaction.Should you have any question please do not hesitate to contact me.PLEASE SEE ATTACHMENT FOR ORIGINAL

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
OM mentions that I never mentioned my issue until my first oil change, which they know is a lieI called the first time to have it looked at the very next day after I got the carThey didn’t put it on the receipt when I had my car tinted but they told me that they would check it out (which they didn’t)I do have emails, that I’ll include (the pics in the document I took the way I did to prove that they were all from different emails), that prove that I also notified their corporate office about the issues within a month from getting the car (which proves that if I let their corporate office know, then I obviously told the dealership where I got the car about it first)I also have videos of me recording not only the mileage on my car but also mentioning my issue to them more than once in the same videoThey can show a pic of a vehicle that’s supposedly a pic of my car, but I’ve actually driven it on the highway while it driftedEvery time I took in my car to the dealer there were no more than about a couple of miles used up on my car, if any (which means they didn’t drive it on the highway), so they never even tried to see what I was trying to tell them for monthsAnd that’s where the real problem was between us- they didn’t even try to see what I was experiencing.There are many other issues (that I’ve had since the purchase day) that I’m still having with the car: the rear electrical outlet that was supposed to be fixed was fixed a few months ago but now both of the two I have aren’t working now; I asked the collision shop why my airbags didn’t deploy and it took them almost weeks to respond that it was because my car was hit at the front left corner, but that doesn’t make sense- a car with airbags should deploy no matter how hard and how deep the impact was (which is another one of the many unsafe issues my car has)The tires were always losing nitrogen when I first got the car and it still isBasically, I’ve had a car from the beginning that’s had electrical and handling issues and at the same time not being as safe as the Mazda sales rep told me my car would beOxmoor Mazda is basically responding the way that every other company in the past has responded to not only me, but I’m pretty sure many other customersWith an attitude of “you accept whatever we tell you because a warranty forces you to only come to a Mazda dealership to have your car’s problems diagnosed (if we decide to fix it)”: I buy a new car with a warranty that’s supposed to cover any defects; I mention defects that are obvious; the mechanic tells me that there’s nothing wrong with the car and says it like I’m stupid and like I have to be a mechanic to understand whether or not a car drifting to one side most of the time is bad (everyone who has had a car with a warranty has experienced this- you contradict what they say and then they start ignoring my complaints; and then the warranty on the car expires and I go somewhere else to have my problem looked at (since the dealer knows that I have to go to only them to have my car looked at while under warranty and that I have to accept whatever lies they tell me) and the first shop tells me that if a certain car part was replaced then I wouldn’t have any more issues (but of course now I have to pay for it)So, no, I’m not giving up on this complaint because I’ve already gone through about 100,miles on my last car with the mechanics from a dealership telling me the same lies, and then immediately after the warranty ends then another shop tells me the truthI even asked other shops about what OM told me about it being for a FWD to drift, and they said what mechanic told you that lieIt’s not only that the mechanics lied about it being for my car to drift, but it’s the way they told meThey had always responded to me in this way, but it was even more annoying after I emailed them about reporting this issue to the Revdex.com last yearAfter I sent the email and set up an appointment, they didn’t even really look at me when I came in, which is when they told me that lie for the first time (they must’ve thought that I believed them on the previous visits when they kept telling me that they were doing alignments every time)I’m pretty sure people will agree that when you contradict what a dealership mechanic says about a car that has an issue, the mechanics will start to say anything to get the customer to accept whatever they say but they’ll do it with an attitudeThat’s what bothers me the mostThey act like if they don’t look at us and then tell us whatever they want, like we have to take whatever they throw at us, then that’s supposed to be the end of itThat’s what happened in my case the end of last yearOM mentions that if I don’t accept what they said about my car then I can go somewhere elseI did go to another Mazda dealerAnd guess what, they actually had someone go in my car while I drove it to see what I was talking about, which makes them the better dealershipOM never asked to ride with me, which means they didn’t want to resolve the issue- they just wanted to ignore itThe only problem with the other dealership is that they needed their mechanic back quickly so I could only drive down the street not the highwayI got close to the mph where it starts to drift, but the dealership told me that for cars with defects, I’d have to go to the Mazda where I bought it for it to be fixed without me being chargedNow I don’t know if that’s true because if OM ever closed then the responsibility is going to have to fall on the closest Mazda dealer aroundEither way, any Mazda dealership needs to honor a Mazda warranty, but it should be OM in my caseIf I knew how OM would treat me when I was buying a car compared to the other dealership, I would’ve went with the other dealershipEspecially since the sales rep I had lied to me also: he told me that some of the items I wanted added to my car they didn’t sell (regular stuff like mud flaps and a moonroof deflector among other things, which was on their website as items that are sold in their store); and he didn’t mention while I was trying to negotiate with the price and added equipment, that I’d pay higher car taxes each year by not adding it into my car payment (basically so he could pocket that money for a commission)I wouldn’t be surprised if they knowingly gave me a car that was a lemonAnd then after I get my car back after they tinted the windows, they tinted every window except the windshield even though they specifically agreed to tint itThe mechanic told me that the tinting shop said that it was impossible to tint it, but then I called and they said that they could tint itThat dealership shells out lies after liesI believe I found out online the reason why they didn’t have it doneCustomers kept mentioning how their windshields cracked for no reason, and their Mazda dealerships telling them that they wouldn’t repair it under the warrantyBasically they didn’t want to have it tinted, and if it ever cracked, then they’d be forced to replace it because they were the ones who had another shop work on a windshield that is known to be defective on this particular model SUV
Regards,
*** ***

October 19, 2016Revdex.com Conciliation Department South Fourth Street Louisville, KY 40203RE: Revdex.com Case ii *** *** ***To Whom it may concern:This letter acknowledges the receipt of Mr***'s correspondence of October 18, As you know, Oxmoor Mazda appreciates the opportunity to respond whenever a customer complaint is brought to our attention,Mr*** stated in his Revdex.com response that immediately after the purchase the vehicle would drift to the left at just driving mph, however, when he brought the vehicle in for window tinting at miles he did not mention anything about the issue.His first mention about the drifting was at milesAn alignment was done and as evidenced by the attached print out the alignment was within specifications by MazdaOxmoor Mazda has no reason not to address Mr***'s concerns, as his vehicle is still under warranty and Mazda pays Oxmoor Mazda to make warranty repairs.Mr*** mentions in his original complaint that he had the same problem in dealing with another dealership with his Pontiac G6.There is another Mazda dealership in Louisville and they are set up to perform warranty repairs upon Mr***s Mazda CX5, perhaps Mr*** should get a second opinion.Should you have any questions please do not hesitate to contact me.Sincerely,*** ***Service Director

*** *** ***
*** *** *** *** *** *** *** *** ** ***
*** *** *** *** *** ** ***
*** *** ***This letter acknowledges receipt of a consumer complaint dated May 10, As you know, Oxmoor Mazda appreciates the opportunity to respond
whenever a customer complaint is brought to our attention,I have investigated *** *** complaint and offer the following in response;On or about October 1, *** *** purchased a Mazda CXfrom Oxmoor MazdaAs part of the transaction *** *** purchased an extended warranty for $1661,Shortly after her purchase, *** *** decided that she wanted to cancel the extended warranty and contacted Oxmoor MazdaDue to miss-communication, her cancellation was not processed immediatelyWhen *** *** contacted the Oxmoor Mazda accounting department the cancellation was processed and back dated to the original purchase dateA check in the amount of $1,was sent to ** *** *** *** on March 2, *** cashed the check on March 8, as evidenced by the attached copy of the canceled check.Accounting contacted *** *** *** today and found out that the check issued by *** *** was applied to the wrong customer's accountThe entry since has been reversed and correctly applied to *** *** loanIt may take up to three days for the payment to show up on her account, however, if she wishes to inquire by telephone she should be able to verify that the check was credited to her account.*** *** requested to be paid for excessive interest she incurred, We calculated the interest on the extended warranty amount of $1,for months at 3.99% and a check in the amount of $ will be mailed to her this weekShould you have any questions please do not hesitate to contact me at *** *** *** General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
OM mentions that I never mentioned my issue until my first oil change, which they know is a lieI called the first time to have it looked at the very next day after I got the carThey didn’t put it on the receipt when I had my car tinted but they told me that they would check it out (which they didn’t)I do have emails, that I’ll include (the pics in the document I took the way I did to prove that they were all from different emails), that prove that I also notified their corporate office about the issues within a month from getting the car (which proves that if I let their corporate office know, then I obviously told the dealership where I got the car about it first)I also have videos of me recording not only the mileage on my car but also mentioning my issue to them more than once in the same videoThey can show a pic of a vehicle that’s supposedly a pic of my car, but I’ve actually driven it on the highway while it driftedEvery time I took in my car to the dealer there were no more than about a couple of miles used up on my car, if any (which means they didn’t drive it on the highway), so they never even tried to see what I was trying to tell them for monthsAnd that’s where the real problem was between us- they didn’t even try to see what I was experiencing.There are many other issues (that I’ve had since the purchase day) that I’m still having with the car: the rear electrical outlet that was supposed to be fixed was fixed a few months ago but now both of the two I have aren’t working now; I asked the collision shop why my airbags didn’t deploy and it took them almost weeks to respond that it was because my car was hit at the front left corner, but that doesn’t make sense- a car with airbags should deploy no matter how hard and how deep the impact was (which is another one of the many unsafe issues my car has)The tires were always losing nitrogen when I first got the car and it still isBasically, I’ve had a car from the beginning that’s had electrical and handling issues and at the same time not being as safe as the Mazda sales rep told me my car would beOxmoor Mazda is basically responding the way that every other company in the past has responded to not only me, but I’m pretty sure many other customersWith an attitude of “you accept whatever we tell you because a warranty forces you to only come to a Mazda dealership to have your car’s problems diagnosed (if we decide to fix it)”: I buy a new car with a warranty that’s supposed to cover any defects; I mention defects that are obvious; the mechanic tells me that there’s nothing wrong with the car and says it like I’m stupid and like I have to be a mechanic to understand whether or not a car drifting to one side most of the time is bad (everyone who has had a car with a warranty has experienced this- you contradict what they say and then they start ignoring my complaints; and then the warranty on the car expires and I go somewhere else to have my problem looked at (since the dealer knows that I have to go to only them to have my car looked at while under warranty and that I have to accept whatever lies they tell me) and the first shop tells me that if a certain car part was replaced then I wouldn’t have any more issues (but of course now I have to pay for it)So, no, I’m not giving up on this complaint because I’ve already gone through about 100,miles on my last car with the mechanics from a dealership telling me the same lies, and then immediately after the warranty ends then another shop tells me the truthI even asked other shops about what OM told me about it being for a FWD to drift, and they said what mechanic told you that lieIt’s not only that the mechanics lied about it being for my car to drift, but it’s the way they told meThey had always responded to me in this way, but it was even more annoying after I emailed them about reporting this issue to the Revdex.com last yearAfter I sent the email and set up an appointment, they didn’t even really look at me when I came in, which is when they told me that lie for the first time (they must’ve thought that I believed them on the previous visits when they kept telling me that they were doing alignments every time)I’m pretty sure people will agree that when you contradict what a dealership mechanic says about a car that has an issue, the mechanics will start to say anything to get the customer to accept whatever they say but they’ll do it with an attitudeThat’s what bothers me the mostThey act like if they don’t look at us and then tell us whatever they want, like we have to take whatever they throw at us, then that’s supposed to be the end of itThat’s what happened in my case the end of last yearOM mentions that if I don’t accept what they said about my car then I can go somewhere elseI did go to another Mazda dealerAnd guess what, they actually had someone go in my car while I drove it to see what I was talking about, which makes them the better dealershipOM never asked to ride with me, which means they didn’t want to resolve the issue- they just wanted to ignore itThe only problem with the other dealership is that they needed their mechanic back quickly so I could only drive down the street not the highwayI got close to the mph where it starts to drift, but the dealership told me that for cars with defects, I’d have to go to the Mazda where I bought it for it to be fixed without me being chargedNow I don’t know if that’s true because if OM ever closed then the responsibility is going to have to fall on the closest Mazda dealer aroundEither way, any Mazda dealership needs to honor a Mazda warranty, but it should be OM in my caseIf I knew how OM would treat me when I was buying a car compared to the other dealership, I would’ve went with the other dealershipEspecially since the sales rep I had lied to me also: he told me that some of the items I wanted added to my car they didn’t sell (regular stuff like mud flaps and a moonroof deflector among other things, which was on their website as items that are sold in their store); and he didn’t mention while I was trying to negotiate with the price and added equipment, that I’d pay higher car taxes each year by not adding it into my car payment (basically so he could pocket that money for a commission)I wouldn’t be surprised if they knowingly gave me a car that was a lemonAnd then after I get my car back after they tinted the windows, they tinted every window except the windshield even though they specifically agreed to tint itThe mechanic told me that the tinting shop said that it was impossible to tint it, but then I called and they said that they could tint itThat dealership shells out lies after liesI believe I found out online the reason why they didn’t have it doneCustomers kept mentioning how their windshields cracked for no reason, and their Mazda dealerships telling them that they wouldn’t repair it under the warrantyBasically they didn’t want to have it tinted, and if it ever cracked, then they’d be forced to replace it because they were the ones who had another shop work on a windshield that is known to be defective on this particular model SUV
Regards,
*** ***

This letter acknowledges the receipt of a consumer complaint dated October 9, As you know, Oxmoor Mazda appreciates the opportunity to respond whenever a customer complaint is brought to our attention.On or about April 30, Mr*** purchased a new Mazda CXwith miles from Oxmoor
Mazda.On May 13, Mr*** returned to Oxmoor Mazda to have the windows on his vehicle tinted and there was no mention of the vehicle pulling at that time, The mileage was at 481.On July 20, Mr*** returned for his first oil change and the odometer showed miles drivenAt that time Mr*** reported that the vehicle was pulling to the leftOxnoor Mazda performed an alignment inspection and could not find anything wrong with the suspension partsThe rear toe was slightly out of specification and an adjustment was performedThe vehicle was test driven and did not pull to the left any longer.On September 1, Mr*** came back to Oxmoor Mazda and stated that his vehicle is still pulling to the left and the left front tire is leaking airAt that time the vehicle had milesThe technician found a nail in the left front tire and after repairing and test driving the vehicle there was no pulling to the left.On November 11, Mr*** brought in his vehicle with 10,miles and stated that it was slightly pulling to the left when driving 65mph on the highwayHe described it more of a drift than a pullThe technician found that the vehicle did not have an alignment issue, but that the drift may be due to the road surface, He also noted that the low tire light was on.On December 4, Mr*** returned with a concern that his console lid was loose and a wheel stud was strippedHe did not mention a pull or drift from the vehicle.In February 15, Mr*** came to Oxmoor Mazda Service to have his oil changedAgain, he did not mention a pull or drift from the vehicle.On July 7, Mr*** returned for routine maintenance with 20,miles, and did not mention any pull or drift from the vehicle.Mr*** mentioned that his tires were losing air, which is a conditionAir must be added to vehicle's tires periodically and more in cold weather.Mr*** stated that the cause of the accident on August 17, was hydroplaningHydroplaning occurs when a layer of water builds between the wheels of the vehicle and the road surface, leading to a loss of traction that prevents the vehicle from responding to control inputsThere is no evidence that the accident was caused by the vehicle drifting or pulling into a certain direction,While I regret that Mr*** is dissatisfied, nothing is due or owed to him in regards to this complaint,Should you have any questions please do not hesitate to contact me,Sincerely, *** *** See attachment for original

This letter acknowledges the receipt of a consumer complaint dated September 12, As you know, Oxmoor Mazda appreciates the opportunity to respond whenever a customer complaint is brought to our attention.On or about August 13, 2016, Mr*** purchased Mazda from Oxmoor MazdaAs part
of the transactionMr*** was to get a check back in the amount of $Mr*** financed the vehicle, and Oxmoor Mazda had to wait for the bank to fund the loan before the check for $could be released.I am happy to report that check #in the amount of $was mailed yesterday, September 12, and Mr*** should have received it either today or will receive it tomorrow,Should you have any questions please feel free to contact me.*** ***General Manager

This letter acknowledges the receipt of a consumer complaint dated July 22, As you know, Oxmoor Mazda appreciates the opportunity to respond whenever a customer complaint is brought to our attention.I am happy to report that Mrs***'s new plate and registration were send yesterday via
Federal Express and received by her today. I hope that Mrs*** is enjoying her new vehicle.Sincerely,*** ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
?

This letter acknowledges receipt of Mr***'s correspondence of September 25, As you know, Oxmoor Mazda appreciates the opportunity to respond whenever a customer complaint is brought to our attention,I am happy to report that Oxmoor Mazda honored the Trucar pricing and Mr***
returned to Oxmoor Mazda on September 26" and completed the purchase of the vehicle.If you have any questions please do nothesitate to contact me.Sincerely,*** *** General Manager

See attachment for original response.This letter acknowledges receipt of a consumer complaint dated November 10, As you know, Oxmoor Mazda appreciates the opportunity to respond whenever a customer complaint is brought to our attention,I deeply regret that Ms*** was not completely
satisfied with her recent sales experience at Oxmoor Mazda*** ***, Finance Director of Oxmoor Mazda contacted Ms*** and asked her to return to Oxmoor Mazda to discuss any issues she had with her purchase transaction.*** explained to Ms., *** that the special benefits package, as well as its associated cost, is clearly shown on the purchase documents signed by her, The package provides the customer with additional benefits totaling in value of over $6,arid does not require the customer to bring the vehicle back to the dealership; however, we would like to have Ms*** return to receive her free first oil change, Ms*** will receive a booklet detailing all the benefits of the package 6-weeks following her purchase, I sincerely hope Ms*** is enjoying her new vehicle and chooses to utilize the many benefits provided under the program.Ms*** decided to cancel the GAP coverage and has signed the appropriate paperwork, The refund for the GAP coverage will be forwarded to the lien holder and applied to her outstanding loan,If you have any questions or comments, please do not hesitate to contact me at *** ***Sincerely,

This letter acknowledges the receipt of a consumer complaint dated March 1, As you knowOxmoor Mazda appreciates the opportunity to respond whenever a customer complaint is brought to our attention.I am happy to report that the complaint has been resolved to *** *** full
satisfaction.Should you have any question please do not hesitate to contact me.PLEASE SEE ATTACHMENT FOR ORIGINAL?

This letter acknowledges receipt of a consumer complaint dated July 5, As you ? know, Oxmoor Mazda appreciates the opportunity to respond whenever a customer complaint is brought to my attention.? I am happy to report that the complaint has been resolved to *** ***
satisfaction.?

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
?

This letter acknowledges the receipt of a consumer complaint dated August 22, As you know, Oxmoor Mazda appreciates the opportunity to respond whenever a customer complaint is brought to our attention.? On August 16th 2016, Ms*** *** purchased a new Mazda from Oxmoor Mazda
Mario, the finance director disclosed the sales price and the fees associated with the purchase before Ms*** signed the Purchase OrderAs part of the transaction, the finance manager offered Ms*** additional products available which Ms*** declinedThe salesman inadvertently listed the odometer miles of when the actual mileage was miles.I called Ms*** on August 23" and made the offer to back this car deal out that day only, Ms*** said she would let me know by the end of the day if she wanted to bring the vehicle backAs of today I have not heard from her.Should you have any questions please feel free to contact me.Sincerely,*** ***