Revdex.com:? Complaint ID [redacted] I have reviewed the response from Nissan 112.? I don't believe they issued a check to [redacted] Bank since the bank would have applied it to the balance on my car loan.? I would also like to mention that since I defaulted on payment to [redacted] Bank because Nissan didn't send the check my credit has been affected by this.? My mother loaned me the money to pay off the car loan and I will be contacting Nissan and provide them with the paper work they are requesting so they can issue me a check.? Unfortunately they are reducing the reimbursement amount which is something else I have to look into.? If the car is totaled and sent for scrap metal then the company should honor a full refund on the amount of money I paid for the extended warranty.? But that is another issue I will look into.? Thank you for helping me to get the ball rolling in collecting the funds in this matter I have reviewed the response made by the business in reference to complaint ID [redacted] Sincerely, [redacted] ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: I have attached a copy of my paperwork stating there are miles on the carSecondly their statement is inaccurateThere wasn't a previous owner of the car I purchasedThe car I purchased was owned by Nissan and was used as a loaner car for their customers who brought their car in for serviceThey had knowledge of the damage on their internal damage report and did not disclose this information to me at time of purchaseThey only acknowledged the damage after I brought it back days laterI did not notice this damage as I looked at the car in the night timeI did pick it up during the day but the car was not available for me to look at it until I was rushing out as I needed to leave to get to workI would not have purchased this car if the damage was in fact brought to my attention prior to purchasing itThey did state they would have the damage fixed and a clear coat applied however when I picked the car back up I pointed out to them that the damage wasn't repaired as promised, only a clear coat was applied so all that did was make the damage look shinyI am willing to bring it to 2-different auto repair service stations if they agree so the damage can be repaired at their expense? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: ? ? I want a break down (Itemized) explanation as to how the $was applied.? what exactly cost $1500.00?? on the contract it says that for title fees - $registration fees $tax on capitalized cost reduction $what else exactly did the $pay for?? and? NO I do not want to come into Nissan to speak to anyone ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
[redacted] ***,? ? I have received and reviewed your complaint and this is what I have foundWe did lease you the vehicle based off of $22,Your $1,deposit went towards tax, Registration, plate fees, Cap Cost reductionI looked closely at your deal and we did give you a great oneI am sorry that you feel as if we took advantage of you but, I can assure you, this was not the caseIf you would like to come in and we can go over the paperwork with you I would be glad to help you set that up? ? II look forward to hearing from you,? Tammy G [redacted]
[redacted] ? I have spoken to my Pre-owned Manager and my General Manager and they would like to invite you down to the dealership to see both of them personally go over your vehicle and paperworkPlease email me at [redacted] ? and let me know when the best time for you would be.? ? Thank you,? Tammy G***
[redacted] ***,? ? My sales manager Eric G [redacted] has been trying to get in touch with you and has left you several messagesHe will be there Monday and Tuesday until 4pmPlease call him ASAP please###-###-####.? Thank you,? Tammy G***Customer Relations Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ?
[redacted] ***,? ? I am thrilled to hear that you and my General Manager met with you yesterday and worked everything out! If you need any further assistance, please let me knowHave a Wonderful Weekend!? Tammy G [redacted]
[redacted] ,? ? I am a little confused as to your complaint as Eric has been in contact with you via text message and you received the vent alreadyPlease reach out to me if anything else is needed.? ? Tammy G [redacted]
[redacted] ,? ? I do apologize for thisWe just spoke to your mother and are processing? your refund todayI personally brought the form to the office(I just left you a message, I am waiting for you to call me with your exp date).? Please keep in mind it could take 5-business days to reflect your account depending on your financial institution.? ? Thank you,? Tammy G***
[redacted] ***,? ? I am sorry that you are dissatisfied but, As I explained to you in my previous response, you will have to take this up with Nissan CorporateWe submitted the claim and they denied itThere is nothing further we, as ? a dealer can doYou can reach them at [redacted] ? ? I wish you all the luck in this.? ? Tammy G***
[redacted] ***,? I have received your complaint and I am very familiar with the situation as I am the one you originally? spoke? toAs I explained to you; we have no control over Nissan Usa's decision making processYou will have to speak to them about being reimbursed for your rental fees.? As for the clock spring, the repair/recall we? preformed? was in the engine portion of the steering column, not the steering wheel where the clock spring is locatedI know you were in on 8for this issue but were unable to wait for a diagnosisMy service? manager? would like to invite you to make an appointment that fits your schedule so that we may look at your vehicle.? Please let me know if I may assist you further,? Tammy G***Nissan
[redacted] ,? ? I apologize for the experience that you had but, it is not our policy to hold a vehicle for more than a few days, especially without a depositIn addition, we do not hold on to customers paperwork if we are unable to do business together.? ? Thank you and good luck in your vehicle search,? ? Tammy G [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: I brought my car to this company six times in the past months to be servicedThe last thing I want to do is waste my time having you look under my hood againThey didn't do anything the first six times I brought my car thereI want to be put in a different vehicle.? ? [redacted] ? ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]Dear Tammy,? I was in the Nissan Offices on August ***.? I spoke with Mr L [redacted] and signed some paperwork required by your company for my refunds.? I was assured that, that was being taken care of but as of today it has not.? Until those checks are written, signed and sent we will NOT have reached a satisfactory outcome ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
[redacted] , ? I have spoken with [redacted] and I am thrilled to know that we were able to correct this for you! I wish you and your fiancee luck with your new vehicle and we look forward to seeing you back at Nissan 112!? Tammy G***
[redacted] ***, I have asked my sales manager Eric G [redacted] to reach out to you and am glad that you two are coming to a resolution on this even tho it happened many years ago. If you need anything else please let me know. Tammy G [redacted]
*** ***, I have received and investigated your complaintIt is my understanding that you spoke to management Friday and we had one monetary issue left to work outWe tried to contact you several times yesterday to no availPlease call Raquel R*** at ###-###-#### *** *** to set up an
appointment to come in and resolve the remaining issue. Thank you, Tammy G***
*** ***, I have spoken to my Pre-owned manager Nicky G***, and he has asked me to have you make a service appointment so that we may look at your vehiclePlease make sure the service adviser alerts Nicky to your appointment. Thank you, Tammy G***Customer
Relations Manager
Revdex.com:? Complaint ID [redacted] I have reviewed the response from Nissan 112.? I don't believe they issued a check to [redacted] Bank since the bank would have applied it to the balance on my car loan.? I would also like to mention that since I defaulted on payment to [redacted] Bank because Nissan didn't send the check my credit has been affected by this.? My mother loaned me the money to pay off the car loan and I will be contacting Nissan and provide them with the paper work they are requesting so they can issue me a check.? Unfortunately they are reducing the reimbursement amount which is something else I have to look into.? If the car is totaled and sent for scrap metal then the company should honor a full refund on the amount of money I paid for the extended warranty.? But that is another issue I will look into.? Thank you for helping me to get the ball rolling in collecting the funds in this matter I have reviewed the response made by the business in reference to complaint ID [redacted] Sincerely, [redacted] ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: I have attached a copy of my paperwork stating there are miles on the carSecondly their statement is inaccurateThere wasn't a previous owner of the car I purchasedThe car I purchased was owned by Nissan and was used as a loaner car for their customers who brought their car in for serviceThey had knowledge of the damage on their internal damage report and did not disclose this information to me at time of purchaseThey only acknowledged the damage after I brought it back days laterI did not notice this damage as I looked at the car in the night timeI did pick it up during the day but the car was not available for me to look at it until I was rushing out as I needed to leave to get to workI would not have purchased this car if the damage was in fact brought to my attention prior to purchasing itThey did state they would have the damage fixed and a clear coat applied however when I picked the car back up I pointed out to them that the damage wasn't repaired as promised, only a clear coat was applied so all that did was make the damage look shinyI am willing to bring it to 2-different auto repair service stations if they agree so the damage can be repaired at their expense? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: ? ? I want a break down (Itemized) explanation as to how the $was applied.? what exactly cost $1500.00?? on the contract it says that for title fees - $registration fees $tax on capitalized cost reduction $what else exactly did the $pay for?? and? NO I do not want to come into Nissan to speak to anyone ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
[redacted] ***,? ? I have received and reviewed your complaint and this is what I have foundWe did lease you the vehicle based off of $22,Your $1,deposit went towards tax, Registration, plate fees, Cap Cost reductionI looked closely at your deal and we did give you a great oneI am sorry that you feel as if we took advantage of you but, I can assure you, this was not the caseIf you would like to come in and we can go over the paperwork with you I would be glad to help you set that up? ? II look forward to hearing from you,? Tammy G [redacted]
[redacted] ? I have spoken to my Pre-owned Manager and my General Manager and they would like to invite you down to the dealership to see both of them personally go over your vehicle and paperworkPlease email me at [redacted] ? and let me know when the best time for you would be.? ? Thank you,? Tammy G***
[redacted] ***,? ? My sales manager Eric G [redacted] has been trying to get in touch with you and has left you several messagesHe will be there Monday and Tuesday until 4pmPlease call him ASAP please###-###-####.? Thank you,? Tammy G***Customer Relations Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ?
[redacted] .? ? You will be hearing from Mo K***, our Service? Manager momentarily.? ? Tammy G***
[redacted] ***,? ? I am thrilled to hear that you and my General Manager met with you yesterday and worked everything out! If you need any further assistance, please let me knowHave a Wonderful Weekend!? Tammy G [redacted]
[redacted] ,? ? I am a little confused as to your complaint as Eric has been in contact with you via text message and you received the vent alreadyPlease reach out to me if anything else is needed.? ? Tammy G [redacted]
[redacted] ,? ? I do apologize for thisWe just spoke to your mother and are processing? your refund todayI personally brought the form to the office(I just left you a message, I am waiting for you to call me with your exp date).? Please keep in mind it could take 5-business days to reflect your account depending on your financial institution.? ? Thank you,? Tammy G***
[redacted] ***,? ? I am sorry that you are dissatisfied but, As I explained to you in my previous response, you will have to take this up with Nissan CorporateWe submitted the claim and they denied itThere is nothing further we, as ? a dealer can doYou can reach them at [redacted] ? ? I wish you all the luck in this.? ? Tammy G***
[redacted] ***,? I have received your complaint and I am very familiar with the situation as I am the one you originally? spoke? toAs I explained to you; we have no control over Nissan Usa's decision making processYou will have to speak to them about being reimbursed for your rental fees.? As for the clock spring, the repair/recall we? preformed? was in the engine portion of the steering column, not the steering wheel where the clock spring is locatedI know you were in on 8for this issue but were unable to wait for a diagnosisMy service? manager? would like to invite you to make an appointment that fits your schedule so that we may look at your vehicle.? Please let me know if I may assist you further,? Tammy G***Nissan
[redacted] ,? ? I apologize for the experience that you had but, it is not our policy to hold a vehicle for more than a few days, especially without a depositIn addition, we do not hold on to customers paperwork if we are unable to do business together.? ? Thank you and good luck in your vehicle search,? ? Tammy G [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: I brought my car to this company six times in the past months to be servicedThe last thing I want to do is waste my time having you look under my hood againThey didn't do anything the first six times I brought my car thereI want to be put in a different vehicle.? ? [redacted] ? ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]Dear Tammy,? I was in the Nissan Offices on August ***.? I spoke with Mr L [redacted] and signed some paperwork required by your company for my refunds.? I was assured that, that was being taken care of but as of today it has not.? Until those checks are written, signed and sent we will NOT have reached a satisfactory outcome ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
[redacted] , ? I have spoken with [redacted] and I am thrilled to know that we were able to correct this for you! I wish you and your fiancee luck with your new vehicle and we look forward to seeing you back at Nissan 112!? Tammy G***
[redacted] ***, I have asked my sales manager Eric G [redacted] to reach out to you and am glad that you two are coming to a resolution on this even tho it happened many years ago. If you need anything else please let me know. Tammy G [redacted]
*** ***, I have received and investigated your complaintIt is my understanding that you spoke to management Friday and we had one monetary issue left to work outWe tried to contact you several times yesterday to no availPlease call Raquel R*** at ###-###-#### *** *** to set up an
appointment to come in and resolve the remaining issue. Thank you, Tammy G***
*** ***, I have spoken to my Pre-owned manager Nicky G***, and he has asked me to have you make a service appointment so that we may look at your vehiclePlease make sure the service adviser alerts Nicky to your appointment. Thank you, Tammy G***Customer
Relations Manager