Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Good afternoon While I appreciate the response and check, I do not accept the $chargeAt no time during the transaction were we informed of this charge We were lead to believe that we would pay the actual cost and be refunded the balance There should have been a seperate line item for the fee My understanding is that the only document fee allowable was capped at $ as we went through AAA Car Buying Program It appears that this fee was buried within the registration line.The time to explain the fee schedule is at the time of the transaction, not 1/months later Very disappointed.*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Good afternoonNissan hired the third party to complete the registration In order to do so, Nissan agreed to the terms and fee schedule prior to signing any contract with this vendor I do not accept that Nissan has no “control” over one of your own contractors Nissan had a legal obligation to disclose all fees at the time the contract was signed You failed to do so At this point, it appears we bave no other option than to close this complaint as unsatisfactory. I would be intrested in BB imput on this matter, *** ***
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Dear Tammy, I was in the Nissan Offices on August ***. I spoke with Mr L*** and signed some paperwork required by your company for my refunds. I was assured that, that was being taken care of but as of today it has not. Until those checks are written, signed and sent we will NOT have reached a satisfactory outcome
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** ***, This fee is not a dealer fee but a fee charged by the company that issues the in transit plates in order to process your out of state registrationWe regretfully, have no control over this. Thank you, Tammy G***
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThe business in question has refunded us the amount owed to us today the *** of september Thank you for your help in resolving this matter
Sincerely,
*** Rego
Vincent, I enjoyed speaking with you and am very glad we were able to solve this issue and keep you happyI will be getting you the information on your other lease as discussed and I look forward to speaking with you. Warm Regards, Tammy G***
***
*** ***, I have looked into your refund and see that we did send a check to *** *** bank in the amount of $1,(see attached) in August but it was never cashed by themPlease let me know when you can come into Nissan with a copy of the paperwork stating that your insurance
company paid off the loan in full and we will gladly give you a check for this amountIf there is still a loan on the vehicle we will reissue a new check to the bankThe check is $1,because to receive a full refund you must have kept the warranty for the full yearsYou were just shy of years so the warranty company refunded 48%. Please let me know how you would like to proceed. Thank you, Tammy G***
*** ***, I am sorry that you are dissatisfied but, As I explained to you in my previous response, you will have to take this up with Nissan CorporateWe submitted the claim and they denied itThere is nothing further we, as a dealer can doYou can reach them at *** I wish you all the luck in this. Tammy G***
*** ***, My sales manager Eric G*** has been trying to get in touch with you and has left you several messagesHe will be there Monday and Tuesday until 4pmPlease call him ASAP please###-###-####. Thank you, Tammy G***Customer Relations Manager
*** ***. I have spoken with my brand new service manager Mo K*** and he has asked that you please make an appointment at a day and time that he is there so he can look at your vehicle and meet with youAs it is not our practice to bill for work not completed he would like to handle
this himself. Thank you very much, Tammy G***Customer Realtions Manager***
*** ***, I apologize for the experience that you had but, it is not our policy to hold a vehicle for more than a few days, especially without a depositIn addition, we do not hold on to customers paperwork if we are unable to do business together. Thank you and good luck
in your vehicle search, Tammy G***
*** ***, I have received and reviewed your complaint and I have found that as you live in CT this was an intransit plateThe breakdown of the cahrges are:$- CT Reg$- In Transit Plate Fee (Charged by the company that does the in transit plates) $- ITP=
$304.30You left us $which leaves a credit of $Which we have mailed to you. I apologize for the delay. Tammy G***Customer Relations Manager***
*** ***, I apologize for your misunderstanding but we did in fact, call Nissan Corporate and the claim you filed with them was deniedThey informed us that the repair was not needed due to a defect and the cost is the customers responsibility. If you have any further
questions please reach out to Nissan Corporate with your claim number. Thank you and have a great day, Tammy G***Customer Relations Manager
***, I have spoken with *** and I am thrilled to know that we were able to correct this for you! I wish you and your fiancee luck with your new vehicle and we look forward to seeing you back at Nissan 112! Tammy G***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Yesterday we talked over phone with a Nissan management staff MsRaquel R***, and both of parties agreed on an appointment set up on tomorrow Thursday 1/**/at Nisssan office at 10:am in order to resolve any monetary issues on contract. *** ***
*** ***, I have asked my sales manager Eric G*** to reach out to you and am glad that you two are coming to a resolution on this even tho it happened many years ago. If you need anything else please let me know. Tammy G***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** ***, I am thrilled to hear that you and my General Manager met with you yesterday and worked everything out! If you need any further assistance, please let me knowHave a Wonderful Weekend! Tammy G***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Good afternoon While I appreciate the response and check, I do not accept the $chargeAt no time during the transaction were we informed of this charge We were lead to believe that we would pay the actual cost and be refunded the balance There should have been a seperate line item for the fee My understanding is that the only document fee allowable was capped at $ as we went through AAA Car Buying Program It appears that this fee was buried within the registration line.The time to explain the fee schedule is at the time of the transaction, not 1/months later Very disappointed.*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Good afternoonNissan hired the third party to complete the registration In order to do so, Nissan agreed to the terms and fee schedule prior to signing any contract with this vendor I do not accept that Nissan has no “control” over one of your own contractors Nissan had a legal obligation to disclose all fees at the time the contract was signed You failed to do so At this point, it appears we bave no other option than to close this complaint as unsatisfactory. I would be intrested in BB imput on this matter, *** ***
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Dear Tammy, I was in the Nissan Offices on August ***. I spoke with Mr L*** and signed some paperwork required by your company for my refunds. I was assured that, that was being taken care of but as of today it has not. Until those checks are written, signed and sent we will NOT have reached a satisfactory outcome
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** ***, This fee is not a dealer fee but a fee charged by the company that issues the in transit plates in order to process your out of state registrationWe regretfully, have no control over this. Thank you, Tammy G***
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThe business in question has refunded us the amount owed to us today the *** of september Thank you for your help in resolving this matter
Sincerely,
*** Rego
Vincent, I enjoyed speaking with you and am very glad we were able to solve this issue and keep you happyI will be getting you the information on your other lease as discussed and I look forward to speaking with you. Warm Regards, Tammy G***
***
*** ***, I have looked into your refund and see that we did send a check to *** *** bank in the amount of $1,(see attached) in August but it was never cashed by themPlease let me know when you can come into Nissan with a copy of the paperwork stating that your insurance
company paid off the loan in full and we will gladly give you a check for this amountIf there is still a loan on the vehicle we will reissue a new check to the bankThe check is $1,because to receive a full refund you must have kept the warranty for the full yearsYou were just shy of years so the warranty company refunded 48%. Please let me know how you would like to proceed. Thank you, Tammy G***
*** ***, I am sorry that you are dissatisfied but, As I explained to you in my previous response, you will have to take this up with Nissan CorporateWe submitted the claim and they denied itThere is nothing further we, as a dealer can doYou can reach them at *** I wish you all the luck in this. Tammy G***
*** ***. You will be hearing from Mo K***, our Service Manager momentarily. Tammy G***
*** ***, My sales manager Eric G*** has been trying to get in touch with you and has left you several messagesHe will be there Monday and Tuesday until 4pmPlease call him ASAP please###-###-####. Thank you, Tammy G***Customer Relations Manager
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** ***
*** *** *** *** *** ** *** *** *** *** *** *** ** ** *** *** * *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** * *** *** *** *** ** ** *** *** *** *** *** *** *** * *** *** *** *** *** *** ** *** *** *** *** *** * *** ** *** ** *** ** *** *** *** *** ** *** ***
*** ***. I have spoken with my brand new service manager Mo K*** and he has asked that you please make an appointment at a day and time that he is there so he can look at your vehicle and meet with youAs it is not our practice to bill for work not completed he would like to handle
this himself. Thank you very much, Tammy G***Customer Realtions Manager***
*** ***, I apologize for the experience that you had but, it is not our policy to hold a vehicle for more than a few days, especially without a depositIn addition, we do not hold on to customers paperwork if we are unable to do business together. Thank you and good luck
in your vehicle search, Tammy G***
*** ***, I have received and reviewed your complaint and I have found that as you live in CT this was an intransit plateThe breakdown of the cahrges are:$- CT Reg$- In Transit Plate Fee (Charged by the company that does the in transit plates) $- ITP=
$304.30You left us $which leaves a credit of $Which we have mailed to you. I apologize for the delay. Tammy G***Customer Relations Manager***
*** ***, I apologize for your misunderstanding but we did in fact, call Nissan Corporate and the claim you filed with them was deniedThey informed us that the repair was not needed due to a defect and the cost is the customers responsibility. If you have any further
questions please reach out to Nissan Corporate with your claim number. Thank you and have a great day, Tammy G***Customer Relations Manager
***, I have spoken with *** and I am thrilled to know that we were able to correct this for you! I wish you and your fiancee luck with your new vehicle and we look forward to seeing you back at Nissan 112! Tammy G***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Yesterday we talked over phone with a Nissan management staff MsRaquel R***, and both of parties agreed on an appointment set up on tomorrow Thursday 1/**/at Nisssan office at 10:am in order to resolve any monetary issues on contract. *** ***
*** ***, I have asked my sales manager Eric G*** to reach out to you and am glad that you two are coming to a resolution on this even tho it happened many years ago. If you need anything else please let me know. Tammy G***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** ***, I am thrilled to hear that you and my General Manager met with you yesterday and worked everything out! If you need any further assistance, please let me knowHave a Wonderful Weekend! Tammy G***