***, Could you please provide me with your cousins information? I cannot find him in my system without it and I would like to get this resolved for you as soon as possible. Thank you, Tammy G***
*** ***
I am so glad we were all able to come to a resolution that keeps you happyWe look forward to our continued relationshipHave a wonderful day! Tammy G***
*** *** I have received your complaint and have looked into your concernsI am sorry to hear of your disappointment but, on your signed buyers order the mileage of over 7,is clearly writtenYou did come back into the dealership a week after purchasing your Altima and, in good
faith, we had the clear coat on your entire car redone along with the paint defect that you pointed out on the drivers door. In addition, we did try to get you into another car, despite this vehicle being the one you selected, but we are unable to put you in a newer car with less miles at no additional cost. Please keep in mind that when Nissan sells a pre-owned vehicle it is "As is". Any repairs that were done after the sale we were not obligated to do but did so as an effort to keep our customer happy. Thank you, Tammy G***Nissan 112 ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is why I am questioning it - there is no mention of it in my contract. Robert C*** in the sales deptand the finance dept. DID NOT take the time to explain that to me. all they did was talk fast and accomplish what they wanted which was confuse me even more. I will be filing a complaint with consumer affairs and the attorney general I'm sure this is not the first time a customer has said that
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com: Complaint ID ***I have reviewed the response from Nissan 112. I don't believe they issued a check to *** *** Bank since the bank would have applied it to the balance on my car loan. I would also like to mention that since I defaulted on payment to *** *** Bank because Nissan didn't send the check my credit has been affected by this. My mother loaned me the money to pay off the car loan and I will be contacting Nissan and provide them with the paper work they are requesting so they can issue me a check. Unfortunately they are reducing the reimbursement amount which is something else I have to look into. If the car is totaled and sent for scrap metal then the company should honor a full refund on the amount of money I paid for the extended warranty. But that is another issue I will look into. Thank you for helping me to get the ball rolling in collecting the funds in this matter
I have reviewed the response made by the business in reference to complaint ID ***
Sincerely,
*** ***
*** ***, I have received your complaint and I am very familiar with the situation as I am the one you originally spoke toAs I explained to you; we have no control over Nissan Usa's decision making processYou will have to speak to them about being reimbursed for your rental
fees. As for the clock spring, the repair/recall we preformed was in the engine portion of the steering column, not the steering wheel where the clock spring is locatedI know you were in on 8/**/for this issue but were unable to wait for a diagnosisMy service manager would like to invite you to make an appointment that fits your schedule so that we may look at your vehicle. Please let me know if I may assist you further, Tammy G***Nissan
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have attached a copy of my paperwork stating there are miles on the carSecondly their statement is inaccurateThere wasn't a previous owner of the car I purchasedThe car I purchased was owned by Nissan and was used as a loaner car for their customers who brought their car in for serviceThey had knowledge of the damage on their internal damage report and did not disclose this information to me at time of purchaseThey only acknowledged the damage after I brought it back days laterI did not notice this damage as I looked at the car in the night timeI did pick it up during the day but the car was not available for me to look at it until I was rushing out as I needed to leave to get to workI would not have purchased this car if the damage was in fact brought to my attention prior to purchasing itThey did state they would have the damage fixed and a clear coat applied however when I picked the car back up I pointed out to them that the damage wasn't repaired as promised, only a clear coat was applied so all that did was make the damage look shinyI am willing to bring it to 2-different auto repair service stations if they agree so the damage can be repaired at their expense
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
** ***, I have received your complaint and have spoken to all the parties involved and this is what I have found; you came in Saturday and left a deposit on a vehicleOn Sunday you came in to be refunded but as the office is closed on Sunday, this was impossibleWe tried to give you a
'refund request' to complete which you refusedAt that time we explained that it is company policy that deposits are refunded on Fridays as we do them once a week for ALL customersYou left and came back Monday, We gave you the option to come in and pick up the check on Friday or we would mail it to you. Unfortunately, you wanted it immediately and choose to call the police insteadI have spoken to the entire sales floor and witnesses, that do not work for us, and every person assured me that our staff was courteous and polite until it became impossible to do soI have been told that it was the staff that was being abusedAt this point, we stopped the woman in the office from doing what she was doing and cut your check. Tammy G***Nissan
***, I do apologize for thisWe just spoke to your mother and are processing your refund todayI personally brought the form to the office(I just left you a message, I am waiting for you to call me with your exp date). Please keep in mind it could take 5-business days to reflect your account depending on your financial institution. Thank you, Tammy G***
*** ***, I am glad to hear you were here today and we were able to reach a satisfactory resolutionI wish you luck with your new vehicle and if you need further assistance please contact me at *** Warm Regards, Tammy G***
*** ***, I have received and reviewed your complaint and this is what I have foundWe did lease you the vehicle based off of $22,Your $1,deposit went towards tax, Registration, plate fees, Cap Cost reductionI looked closely at your deal and we did give you a great oneI
am sorry that you feel as if we took advantage of you but, I can assure you, this was not the caseIf you would like to come in and we can go over the paperwork with you I would be glad to help you set that up II look forward to hearing from you, Tammy G***
*** *** I have spoken to my Pre-owned Manager and my General Manager and they would like to invite you down to the dealership to see both of them personally go over your vehicle and paperworkPlease email me at *** and let me know when the best time for you would be. Thank you, Tammy G***
*** ***, *** ***, The tax, bank fees were rolled into the paymentalong with most of the DMV charges.....we collected $1500....including your 1st month payment and DMV, if you subtract the 1st payment, and $towards DMV, the remaining amount is $Which was put towards the capcost to achieve the paymentThere had to have been some type of communication between you and someone at the dealership (sales or finance) to have made the cash due at signing $ and we worked around your requestAll of this is broken out on your contractIf you have any further questions you will HAVE to come into the dealership to have them answeredThere is nothing more I can do for you here at the Revdex.com. Thank you, Tammy G***Nissan 112***
*** ***, I have received and reviewed your compliant and this is what I have foundThe True Car representative you spoke with is an Internet Sales SpecialistShe serves as a liaison between you and your Sales Consultant so that you have points of contact at the
dealershipWe do this as a benefit to our customersI also had a look at the deal that you had negotiated with us and, in fact, we were selling you the vehicle $1,UNDER the True Car price because we had an immediate buyer for your tradeWe went above and beyond to honor your True Car price, despite the fact that your guaranteed pricing is only applicable on in stock vehiclesWe still agreed to bring in a vehicle that suited your needs at no additional charge Therefore when you decided not honor the agreement that was made, we were unable to continue with the dealThe extremely low price was contingent on your trade in In addition, we do refunds once per weekYour was done and the receipt was mailed to you, you should have received it last week. I am sorry that we were unable to do business and I wish you the best of luck in your car search! Tammy G***Nissan 112***
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseNobody has gotten in touch with me, I was advised to call if not and speak to a specific manager which I have and same as usual, I'm told I'll get a call back and I dont.
*** ***
*** ***, I do apologize for this inconvenienceMy sales manager Eric G*** has reached out to you to get your deposit returned to youIf you need to please email me at *** Thank you, Tammy G***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I made a complaint a few weeks ago I called the manager at the dealer he said when I get back from my Puerto Rico relief duty call him which I tried numerous time still didn’t return my call to rectify the problem with the work that was done on my car
*** ***
*** ***, I am a little confused as to your complaint as Eric has been in contact with you via text message and you received the vent alreadyPlease reach out to me if anything else is needed. Tammy G***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I want a break down (Itemized) explanation as to how the $was applied. what exactly cost $1500.00?? on the contract it says that for title fees - $registration fees $tax on capitalized cost reduction $what else exactly did the $pay for?? and NO I do not want to come into Nissan to speak to anyone
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
***, Could you please provide me with your cousins information? I cannot find him in my system without it and I would like to get this resolved for you as soon as possible. Thank you, Tammy G***
*** ***
I am so glad we were all able to come to a resolution that keeps you happyWe look forward to our continued relationshipHave a wonderful day! Tammy G***
*** *** I have received your complaint and have looked into your concernsI am sorry to hear of your disappointment but, on your signed buyers order the mileage of over 7,is clearly writtenYou did come back into the dealership a week after purchasing your Altima and, in good
faith, we had the clear coat on your entire car redone along with the paint defect that you pointed out on the drivers door. In addition, we did try to get you into another car, despite this vehicle being the one you selected, but we are unable to put you in a newer car with less miles at no additional cost. Please keep in mind that when Nissan sells a pre-owned vehicle it is "As is". Any repairs that were done after the sale we were not obligated to do but did so as an effort to keep our customer happy. Thank you, Tammy G***Nissan 112 ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is why I am questioning it - there is no mention of it in my contract. Robert C*** in the sales deptand the finance dept. DID NOT take the time to explain that to me. all they did was talk fast and accomplish what they wanted which was confuse me even more. I will be filing a complaint with consumer affairs and the attorney general I'm sure this is not the first time a customer has said that
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com: Complaint ID ***I have reviewed the response from Nissan 112. I don't believe they issued a check to *** *** Bank since the bank would have applied it to the balance on my car loan. I would also like to mention that since I defaulted on payment to *** *** Bank because Nissan didn't send the check my credit has been affected by this. My mother loaned me the money to pay off the car loan and I will be contacting Nissan and provide them with the paper work they are requesting so they can issue me a check. Unfortunately they are reducing the reimbursement amount which is something else I have to look into. If the car is totaled and sent for scrap metal then the company should honor a full refund on the amount of money I paid for the extended warranty. But that is another issue I will look into. Thank you for helping me to get the ball rolling in collecting the funds in this matter
I have reviewed the response made by the business in reference to complaint ID ***
Sincerely,
*** ***
*** ***, I have received your complaint and I am very familiar with the situation as I am the one you originally spoke toAs I explained to you; we have no control over Nissan Usa's decision making processYou will have to speak to them about being reimbursed for your rental
fees. As for the clock spring, the repair/recall we preformed was in the engine portion of the steering column, not the steering wheel where the clock spring is locatedI know you were in on 8/**/for this issue but were unable to wait for a diagnosisMy service manager would like to invite you to make an appointment that fits your schedule so that we may look at your vehicle. Please let me know if I may assist you further, Tammy G***Nissan
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have attached a copy of my paperwork stating there are miles on the carSecondly their statement is inaccurateThere wasn't a previous owner of the car I purchasedThe car I purchased was owned by Nissan and was used as a loaner car for their customers who brought their car in for serviceThey had knowledge of the damage on their internal damage report and did not disclose this information to me at time of purchaseThey only acknowledged the damage after I brought it back days laterI did not notice this damage as I looked at the car in the night timeI did pick it up during the day but the car was not available for me to look at it until I was rushing out as I needed to leave to get to workI would not have purchased this car if the damage was in fact brought to my attention prior to purchasing itThey did state they would have the damage fixed and a clear coat applied however when I picked the car back up I pointed out to them that the damage wasn't repaired as promised, only a clear coat was applied so all that did was make the damage look shinyI am willing to bring it to 2-different auto repair service stations if they agree so the damage can be repaired at their expense
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
** ***, I have received your complaint and have spoken to all the parties involved and this is what I have found; you came in Saturday and left a deposit on a vehicleOn Sunday you came in to be refunded but as the office is closed on Sunday, this was impossibleWe tried to give you a
'refund request' to complete which you refusedAt that time we explained that it is company policy that deposits are refunded on Fridays as we do them once a week for ALL customersYou left and came back Monday, We gave you the option to come in and pick up the check on Friday or we would mail it to you. Unfortunately, you wanted it immediately and choose to call the police insteadI have spoken to the entire sales floor and witnesses, that do not work for us, and every person assured me that our staff was courteous and polite until it became impossible to do soI have been told that it was the staff that was being abusedAt this point, we stopped the woman in the office from doing what she was doing and cut your check. Tammy G***Nissan
***, I do apologize for thisWe just spoke to your mother and are processing your refund todayI personally brought the form to the office(I just left you a message, I am waiting for you to call me with your exp date). Please keep in mind it could take 5-business days to reflect your account depending on your financial institution. Thank you, Tammy G***
*** ***, I am glad to hear you were here today and we were able to reach a satisfactory resolutionI wish you luck with your new vehicle and if you need further assistance please contact me at *** Warm Regards, Tammy G***
*** ***, I have received and reviewed your complaint and this is what I have foundWe did lease you the vehicle based off of $22,Your $1,deposit went towards tax, Registration, plate fees, Cap Cost reductionI looked closely at your deal and we did give you a great oneI
am sorry that you feel as if we took advantage of you but, I can assure you, this was not the caseIf you would like to come in and we can go over the paperwork with you I would be glad to help you set that up II look forward to hearing from you, Tammy G***
*** *** I have spoken to my Pre-owned Manager and my General Manager and they would like to invite you down to the dealership to see both of them personally go over your vehicle and paperworkPlease email me at *** and let me know when the best time for you would be. Thank you, Tammy G***
*** ***, *** ***, The tax, bank fees were rolled into the paymentalong with most of the DMV charges.....we collected $1500....including your 1st month payment and DMV, if you subtract the 1st payment, and $towards DMV, the remaining amount is $Which was put towards the capcost to achieve the paymentThere had to have been some type of communication between you and someone at the dealership (sales or finance) to have made the cash due at signing $ and we worked around your requestAll of this is broken out on your contractIf you have any further questions you will HAVE to come into the dealership to have them answeredThere is nothing more I can do for you here at the Revdex.com. Thank you, Tammy G***Nissan 112***
*** ***, I have received and reviewed your compliant and this is what I have foundThe True Car representative you spoke with is an Internet Sales SpecialistShe serves as a liaison between you and your Sales Consultant so that you have points of contact at the
dealershipWe do this as a benefit to our customersI also had a look at the deal that you had negotiated with us and, in fact, we were selling you the vehicle $1,UNDER the True Car price because we had an immediate buyer for your tradeWe went above and beyond to honor your True Car price, despite the fact that your guaranteed pricing is only applicable on in stock vehiclesWe still agreed to bring in a vehicle that suited your needs at no additional charge Therefore when you decided not honor the agreement that was made, we were unable to continue with the dealThe extremely low price was contingent on your trade in In addition, we do refunds once per weekYour was done and the receipt was mailed to you, you should have received it last week. I am sorry that we were unable to do business and I wish you the best of luck in your car search! Tammy G***Nissan 112***
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseNobody has gotten in touch with me, I was advised to call if not and speak to a specific manager which I have and same as usual, I'm told I'll get a call back and I dont.
*** ***
*** ***, I do apologize for this inconvenienceMy sales manager Eric G*** has reached out to you to get your deposit returned to youIf you need to please email me at *** Thank you, Tammy G***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I made a complaint a few weeks ago I called the manager at the dealer he said when I get back from my Puerto Rico relief duty call him which I tried numerous time still didn’t return my call to rectify the problem with the work that was done on my car
*** ***
*** ***, I am a little confused as to your complaint as Eric has been in contact with you via text message and you received the vent alreadyPlease reach out to me if anything else is needed. Tammy G***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I want a break down (Itemized) explanation as to how the $was applied. what exactly cost $1500.00?? on the contract it says that for title fees - $registration fees $tax on capitalized cost reduction $what else exactly did the $pay for?? and NO I do not want to come into Nissan to speak to anyone
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***