P I C S Investment Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  When I receive further mailings, I will do as they suggested and scan/email a copy to them.
Thank you!
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I received the certificate at February 12. I noticed that there is an error in my birthday printed in the certificate. I might need you to resend me a certificate with my correct birthday if my auto insurance company (AARP) asks me for correction.
Regards,
[redacted]

Since I odered the insurance by phone and have no docs to support it the number of the insurance policy with AARP should suffice.  When I ordered the product I asked for the very best as I am severely disabled and could not be stranded on the side of the road.  I asked for THE SAME...

insurance I have several years ago that DID cover food on any trip interruption.  I was very specific in my request that food be covered.  GAS is never covered and I do not believe I did submit any receipts for gas.  Only food and lodging for for the interruption.  I have since received a letter from them stating that food and gas is not covered (after the fact and after this complaint).The difference in price is ONE DOLLAR.  SO if they had just given me what I askd for I would have spent ONE extra dollar.  I paid 79.00 for the insurance.  For 80.00 I would have been completely covered.  I feel anyone who was asking for the best would have covered that extra dollar.This extra dollar was added by ARRP in my initial complaint by phone without payment by me. If you actually need the statements from my credit card I have them.  I would think since there is no dispute about that I did pay I would not need to send that info to you as aarp can provide.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by AARP regarding complaint ID [redacted].
Regards,
Patricia...

H[redacted]

[redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania 1411 K Street, NW, 10th Floor Washington, DC 20005Re: [redacted]-Complaint # [redacted]Dear [redacted]:This is in response to the complaint of [redacted] that was filed with your office on 4/21/2017. The complaint...

regards an unwanted AARP invoice received by [redacted].  I have investigated the case and will share my findings.Our records show someone purporting to be “[redacted]” visited the following website at, www.QualityHealth.com, and responded to an AARP advertisement by clicking the option to receive membership information and an invoice.  The individual made this request from IP address 70.91.23.129 on 2/1/2017. We apologize for any aggravation this invoice may have caused.Upon receipt of this inquiry, the invoice was deleted, on 4/23/2017.  Regrettably, we cannot recall any invoices already in progress, and ask that you please allow 4-6 weeks for this change to take full effect.  Should you have questions or receive additional invoices after 6/8/2017, please contact me directly and I will be glad to assist you further.  I can be reached via email at, [email protected], or if more convenient, by mail to my attention, Hilary L[redacted] at AARP, Member Communications Ombudsman, 601 E Street, NW, Washington, DC  20049. We would like to thank you again for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate. Sincerely, Hilary L[redacted] Member Communications Ombudsman

January 13, 2017   [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania 1411 K Street, NW, 10th Floor Washington, DC  20005                  Re: [redacted], Case # [redacted]   Dear [redacted]: This is in response to the 1/11/2017 follow-up complaint, #[redacted], of [redacted].  This is our response to the rejection of our second response submitted on 1/10/2017.  The national AARP Tax Aide Program Manager investigated the matter further following [redacted] comments on our 1/10/2016 response.    The latest email from [redacted], dated 1/10/2017, better explains the effects of the inadvertent Tax Aide error.  Although it does not change the conclusion regarding the return and taxes due, it makes clear the ramifications.   If [redacted] would provide the contact information, for the Taxpayer Advocate she mentions in her 12/30/2016 email, and/or the IRS Collection Agent on the case, AARP Tax Aide will be happy to contact them to discuss the issues.  AARP is also willing to send a letter with our support in requesting an extension to the January 17, 2017 deadline.   We ask that [redacted] send the information for contacting her Tax Advocate or IRS case agent directly to AARP Program Manager, David A[redacted], at: [redacted]@aarp.org.   Should you or [redacted] have other questions, please contact me directly via email at, [email protected].   Again, it is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.   Sincerely, Hilary L[redacted] Member Communications Ombudsman   Tell us why here...

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
It does not address the issue at hand!  Yes I clicked on an AARP advertisement and yes I asked to receive information about benefits.  When I received the information and invoice should I choose to join, I looked at the materials and decided since I can't afford to go out to eat or to go on vacation and stay at hotels, the discounts therein would not benefit me.  Additionally, I believe I looked at the life insurance offer and even with that discounted, I could not afford the monthly rate.  So, I threw out the materials and the invoice and that was that.  My issue is that AARP continued to send me invoices, but they weren't even invoices stating something like,...we hope that you will change your mind and take advantage of the benefits...  These invoices contained writing that led me to believe I was  behind on a payment or that I had joined already and had not sent in my dues!  It is the writing of the invoices that are inflammatory and down-right scammish!  I don't believe that AARP took the time to digest my complaint and look at the copy of the invoice that I uploaded.  Or worse, they did take the time, know how it "appears" and decided to give a meaningless response to deflect the heart of the issue! I always felt that AARP was a company I could trust when the time came to become a member.  It is unfortunate that a company dedicated to helping seniors is trying to take advantage of them in such a way where the bottom line is in profit!  Until AARP addresses the diction of the invoice, this matter will not be resolved for me.  
Regards,
[redacted]

[redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania 1411 K Street, NW, 10th Floor Washington, DC  20005 Re: [redacted]-Complaint # [redacted] Dear [redacted]: This is in response to the complaint, #[redacted], of [redacted], that was filed with your...

office on 2/10/2017.  The complaint regards an unwanted AARP invoice received by [redacted].  I have investigated the case and will share my findings.[redacted] is not a current AARP member. On 12/12/2016, someone purporting to be [redacted], visited the following website, www.QualityHealth.com, from IP Address: [redacted], and responded to an AARP advertisement by clicking the option to receive membership information and an invoice.   We apologize for any aggravation this invoice may have caused.  Upon receipt of this inquiry, the invoice was deleted, on 2/15/2017.  Regrettably, we cannot recall any invoices already in progress, and ask that [redacted] please allow 4-6 weeks for this change to take full effect.Should [redacted] have questions or receive additional invoices after 3/22/2017, he may contact me directly and I will be glad to assist him further.  I can be reached via email at, [email protected], or if more convenient, by mail to my attention, Hilary L[redacted], at AARP, Member Communications Ombudsman, [redacted] NW, Washington, DC  [redacted].We would like to thank you again for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.Sincerely, Hilary L[redacted] Member Communications Ombudsman cc: [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because the company is lying. "Without a sample of what he is receiving..." the company says. This is a lie. AARP has NEVER ONCE asked for a sample. I would provide it.Further, I have emailed [email protected] to follow up, yet Hilary L[redacted] does not respond. The company is lying.I still have at least one piece of mail from this horrible wasteful company. If they actually wanted to discuss the trash they are sending me, they could have. I have emailed and they do not respond.Moreover, this is NOT GENERIC MAIL and it is SPECIFICALLY ADDRESSED to my wife, as discussed many times when I try to cancel this crap.[redacted]Falling Waters, WV [redacted]That's the address. Make it stop. Just make it stop. I am fed up with this company's inability or unwillingness to make something so simple stop. The back of the envelope says "please recycle". I'm asking them to PLEASE STOP THE WASTE.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:AARP's boiler-plate canned response is carefully formulated to sound like a solution to the problem but in reality is just a means to discount the validity of the complaint provided. I had also called the local Austin AARP line multiple times as
well. Once again, I need to wait 4-6 weeks, as it is possible there are other
mailings already in the works. This doesn't really address the fact that I have
made multiple requests to stop contacting me, including each piece of mail returned. If these requests had been
honored, at this late juncture there should be NO additional possible mailings.
Also, the mass mailing efforts referred to in which "we do not know
or have control over who receives the solicitation or if the recipient is
already an AARP member or if they live in a 50+ household" is a very
ineffective sloppy means of advertising which is mass targeted to all
individuals. Basically, this fully illustrates that no attempt is made to
determine if an individual is already a member or no care is taken to
discontinue annoying contacts to individuals who have expressed their
displeasure for this intrusive advertising that is a waste of natural
resources. Basically, this is a paper version of spamming, telemarketing, or robocalls, except I have no means to block the sender.  In other words, this is a form of blatant in-your-face advertising that really doesn't care what you want or think, because we're just going to do it anyway. This invalidates the
response "through our actions we have demonstrated our commitment to
enhancing the quality of life for all, as a responsible, effective consumer
advocate." Funny I should have to clarify that.
Also,
I do not have the time or desire to keep all this company's mailings and
contact them at the time of each transgression. Rather, as I have stated, if
you send me a postage-paid envelope, I will return your mailings to you taped to some of the heaviest items I can find and I hope it costs a small fortune in postage fees. That is my action to demonstrate my commitment to insisting that my right to privacy is respected as requested.
Regards,
[redacted]

August 10, 2017   Revdex.com of Metro Washington, DC and Eastern PA 1411 K Street, NW 10th Floor Washington, DC 20005               Re:      [redacted] #[redacted]   Dear [redacted]:   We...

are writing regarding the complaint of **. [redacted] that was filed with your office on July 27, 2017 and transferred to our office for handling. The complaint is regarding [redacted]’s concern that she continues to receive numerous unwanted solicitation mailings from AARP after requesting that they cease.  We have investigated her concern and welcome the opportunity to resolve this matter.   AARP makes every effort to comply with stop solicitation requests. We apologize for any aggravation that these mailings may have caused her.  On March 11, 2017, we stopped membership solicitations.  On July 27, 2017, we received an email to further stop promotional mailings.  At that time steps were taken to stop mailings from our service providers.  We unfortunately do not have a copy of the mailing that [redacted] received, and therefore our ability to research this further is hindered. As of today, August 10, 2017, I can assure you that the name of [redacted] and the following address have been added to all of AARP’s suppression files:   PO BOX [redacted] Cache, OK  [redacted]   We ask that [redacted] please allow 12 weeks for suppressions to take full effect.  We know 12 weeks sounds like an inordinate amount of time to stop mailings but we must explain that direct mail bearing the AARP name and logo include both our mailings and those of our member benefit providers.  While we are able to suppress our own mailings very quickly, ending those of our providers takes longer.  Our providers typically are on a three month mail schedule which means that on any given day, mailings for the next two months have already been prepared and set.  The first opportunity to remove names from the mailing list is in many cases the mailing set to go out in the third month.  For this reason it may take a provider up to twelve weeks to delete mailings to a particular address.   In addition to member solicitations and service provider mailings, AARP also distributes “generic” promotional pieces that are sent out in mass mailings as part of AARP’s overall membership acquisition program.  These pieces are neither addressed to nor targeted to a particular person or household.  They are inserted either in shared mail programs (bundled with other offers from other retailers or marketers) in the regular US Mail, or inserted inside a subscription newspaper or catalog.  Since these are mass inserts, we do not actually know if the person receiving them is already an AARP member or if they live in a 50+ household.  Although the language on some of these generic pieces has in the past included an offer to “Renew your membership,” we have since revised that to explicitly state “Join or renew.”   Revdex.com of Metro Washington, DC and Eastern PA Page 2   If [redacted] should receive additional mailings after October 20, 2017 in the name of [redacted], she may call me directly at ###-###-####, and it would be my pleasure to assist her further.  We ask that she please have the mailing available, as each notice has specific codes that will help us suppress her name and address more effectively.    If more convenient, she may send an email to [email protected] or mail it to the following address: AARP, Member Communications Ombudsman, 601 E Street, NW B7-225, Washington, DC  20049.    Again, we would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.   Sincerely,   Lauren *. A[redacted] Member Communications Ombudsman

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

December 5, 2016Revdex.com of Metro Washington DC &Eastern Pennsylvania (Washington, DC)Revdex.comRe: [redacted] ID: [redacted] Thank you for your response. In order to receive the requested documentation Mr. [redacted] would need to contact The [redacted] directly as AARP is not the insurance provider and does not have access to the requested documentation.  Sincerely,Jazmine C[redacted]Member RelationsAARP Services, Inc. [redacted] Street, NW Washington, DC 20004[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

June 19, 2015
 
 
Revdex.com of Metro Washington, DC and Eastern PA
1411 K Street, NW 10th Floor
Washington, DC 20005
 
            Re:  Becki J. Thomas, Complaint #[redacted]
 
To Whom It May Concern:
 
We are in...

receipt of your letter dated June 1, 2015 regarding the complaint of Ms. Becki J. Thomas regarding an invoice requesting payment for membership that she never initiated.  We have investigated Ms. Thomas’ concern and welcome the opportunity to resolve this matter.
 
Although Ms. Thomas expressed that she hasn’t requested anything from AARP, our system indicates that the billing invoices in question were created on January 26, 2015 by someone purporting to be Becki J. Thomas who visited the following website, www.qualityhealth.com, and responded to an AARP advertisement by clicking the option to receive membership information and an invoice.  We apologize for any frustration or inconvenience this matter has caused.
As of today, we have removed the credit order from our system.  Regrettably, we cannot recall any invoices already in progress, and ask members to please allow 4-6 weeks for this change to take full effect.  If Ms. Thomas should receive any billing notices after July 31, 2015, she may call me directly on (202) 434-3519 and it would be my pleasure to assist her further.  If more convenient, she can send the mailing or information to me at the following address:  AARP, Member Communications Ombudsman, 601 E Street, NW, Washington, DC  20049.
 
Thank you for bringing this matter to our attention. I hope that this information has been helpful, and we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.
Sincerely,
Angelo S. Bailey
Member [email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

September 15, 2017       Ms. [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania 1411 K St. NW, 10th Floor Washington, DC  20005-3404             ...

            Re: [redacted], ID #[redacted]       Dear Ms. [redacted]:     We are in receipt of your letter regarding the complaint of [redacted], who stated that he was receiving multiple copies of an AARP arthritis publication despite having asked to stop the subscription.  We have investigated this matter and welcome the opportunity to respond.   There is no regularly published AARP Arthritis publication or journal, so Dr. [redacted]’s claim was puzzling.  Our records indicate Dr. [redacted] was an AARP member, but his membership expired in 2014.  We have no contact history of Dr. [redacted] calling and asking to stop a subscription to any publication.   I called Dr. [redacted] on the afternoon of Thursday, September 14, and established that, in actuality, the offending publication is [redacted], and is published and circulated by [redacted], an organization that is unaffiliated with AARP.   Dr. [redacted] was, no doubt, receiving multiple copies of the magazine as [redacted] assumed he had a practice where patients might want copies of the publication.  I suggested he call the publisher of [redacted] or [redacted] to address the problem.   Dr. [redacted] understood his error and was apologetic for filing the complaint.                       [redacted] Page Two     We would like to thank you for bringing this matter to our attention.  It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.   Sincerely, Bruce B[redacted] Member Communications Ombudsman ###-###-#### [redacted]     Tell us why here...

Revdex.com of Metro
Washington DC &
Eastern
Pennsylvania (Washington, DC)
 
RevDex.com
Re: [redacted]
ID: [redacted]
 
 
This letter is in
response to a recent complaint to the Revdex.com, filed by [redacted]. The issue is in...

regards to mailing solicitations sent to [redacted],
who is not a current resident in the home with [redacted]. I understand
contacts have been made with AARP for mailing suppression and the mailings have
continued. This complaint has been referred to me for investigation and
response.
 
We would like to
offer our apologies for the recent mailing solicitation addressed to [redacted]
[redacted]. I have put in a request with AARP’s Membership Department and all our
providers to request for mailing suppressions for [redacted] and [redacted]
[redacted]. We ask that you please allow 12 weeks for the suppression to take
full effect. We know 12 weeks sounds like an inordinate amount of time to stop
mailings but we must explain that direct mail bearing the AARP name and logo
include both our mailings and those of our member benefit providers. While we
are able to suppress our own mailing very quickly, ending those of our
providers takes longer. Our providers typically are on a three month mail
schedule which means that on any given day, mailings for the next two months
have already been prepared and set. The first opportunity to remove names from
the mailing list is in many cases the mailing set to go out the third month.
For this reason it may take a provider up to twelve weeks to delete mailings to
a particular address.
 
Please accept our
apology for any aggravation these mailings may have caused. If [redacted] should
continue to receive the mailings after 12 weeks, please forward a copy of the
solicitation(s) to my attention so that I can better determine why [redacted]
continues to receive them.
 
Thank you for
bringing this issue to our attention.
 
Sincerely,
 
Jazmine
C[redacted]
Member
Relations
AARP
Services, Inc.
[redacted]
Washington,
DC [redacted]
[email protected]

From: Revdex.com of Metro Washington DC<[email protected]>Date: Wed, Sep 27, 2017 at 9:20 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]>Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Wed, Sep 27, 2017 at 12:19 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>this is resolved.